Friendly and knowledgeable service is always my experience at UMassFive Credit Union.read more

Beyond upset should be the starting point of my experience with this credit union. Thinking the…read morebank representative I sat with had my best interest in mind they convinced me to choose total loss GAP insurance through them and not choose it through the dealership selling me my car. Long story short... UMassFive GAP coverage is not FULL COVERAGE! If I had chose this option through the dealership I would owe $0 on my claim not $3,000.00! I will be in contact with the better business bureau. You should be ashamed of taking advantage of me to make yourself a commission.

Worst Life Insurance EVER. My mom has a Flexible Premium Variable Life Insurance Policy VLS, has…read morepaid into it for decades and is seeing her Account Value decline day by day due to exhorbitant and outrageous fees and apparently no returns on her investements (62% Large Cap Blends and 38% Guaranteed Principal Account) which should have had amazing returns over the last many years. DO NOT purchase ANYTHING from this company unless you want to lose money and never hear back from them..

I have had nothing but problems with Mass Mutual. I can't get in touch with anyone. No one responds…read moreto email. When you do get a hold of someone, they are essentially useless. STAY AWAY!!