I had been a happy Allstate customer for 5+ years before I moved to the western MA area and…read moreswitched to this agency. I called to set everything up at lunch time, which meant that I got a good hands customer service agent (the office completely closes for for an hour for lunch every day). He was very nice but made a mistake switching my policies, when I tried to get John's agency to help me correct the problem I had nothing but issues. First I had two of each policy, then I had no policies, then I had only renters. All the while I was driving my car around thinking that John was taking care of it. He never did. Plus, the people in his office are rude, impatient and have no business being in a customer service related job. I was so aggravated by this experience that I've abandoned Allstate altogether for another company that has better customer service. Stay away from this agency!

I received a sales call, in violation of the state and federal no calls, promoting Allstate auto…read moreinsurance. When I feigned interest the caller offered to transfer me to my local Allstate agent, the agency of John P. Slosek. When the caller attempted to make the transfer, I stayed on the line long enough to hear tat he was indeed calling the Slosek agency. Be advised that this agency hired an offshore call center to violate the no call laws for them. If you're looking for an insurance agency that doesn't obey the law, this is what you're looking for.

Horrible customer service. People in that office would rather do anything else but their job. The…read moreoffice may be open until 4:30, but no one there will or can do anything. Yes indeed, an office "full" of people that won't do anything because ONE person left early.

I have been a client of First American Insurance for years. They are awesome! Nancy, the…read morereceptionist has been there forever and knows my account be heart. All the girls in the office go above and beyond to get my policies right. They even go to the RMV for me, for FREE! Which is amazing, because seriously, no one wants to go there!! I have a great rate for my auto and home insurance. Plus my husband is a contractor and they just gave him an excellent quote for his liability insurance. I would recommend them over and over!

this is the worse agent ever I had them for both for my truck and my liability for snowplowing had…read morea claim it was denied I didn't have the right coverage because the girl that wrote the policy was dumb and the owner very condescending and laughed at me now I called at least 2 dozen times then I started calling the company still did no good just a joke

From the owner: In 2007, after years of being "friendly competitors" - our former offices were literally doors…read moreapart, we merged the LeBel/Lavigne and the Gosselin/Deady Insurance agencies into LeBel/Lavigne & Deady Insurance Agency, Inc. By providing honest, sound advice to our clients we believe they can then make the most informed decisions to protect their assets. The thousands of households and businesses that trust us with their policies confirm this belief. In addition to our "everyday job", we also believe that supporting our community and local charities is a vital role for our agency.

We've used Metras for our Commercial Insurance needs for the last three years. We've been greatly…read moresatisfied by the friendly service and their willingness to go the extra mile.

I'm taking a high risk to leave comments here since serious retaliation might be coming after…read more This insurance agency seems has mysterious super power that it did things below and not scared about complaint against them. Years ago, I was their customer for a short while until I found out the office clerk who can explain details to me clearly was not allowed to even talk in the office. She explained details to me by phone for once. That's it. No more after that. That day, her talking in the office was blocked by vice time to time. It was so obviously that made people(customer) feel not comfortable. Vice was also busy on multiple phone calling out to leave messages to might be customers or some where that this office must be tightly talking with/relying on?, if not, this office may lose its super power, things like that. BTW, the reason I walked into this insurance office to move my real estate insurance to there was it's close and I saw it for years. Actually, very soon later, I found out that I should have checked their business before this. The vice was the one seems handles almost all the interaction with customers and other office issues. Is this the reason that vice seems rude time to time? I don't know if there's any bias or no since there's no way for me to get this answer. I only see after for once I spoke loudly in their office and blamed "else where" for some non-existing stuff, the vice became very nice to me. That was soooooooooo impressive. My real estate insurance was updated because of the roof update to a new one. The roof repair company's paper work was sent out without my permission. Extra paperwork contains expensive price of the roof update cost. I changed my insurance agency after this. They may have got into my house driveway or backyard for at least once when no one was in house, without previous notifying me, with no my permission, nor even with my knowledge. They may have done that for checking the house condition. But, there was supposed to be at least a previous notifying and got permission, no matter for what reason. That's the bottom line. I changed my insurance agency. More than 1 year after that, they sent an insurance offer to me. It was offered by an insurance company close to Boston. Bunckle Hill?? The problem is: that offer said it'll automatically get effective since that summer because "I don't have real estate insurance" (said in the offer paper). That means: if it's not canceled, I'll get issue for holding two real estate insurance. There's no any previous communication from them, no call, no letter, no nothing from them previously. How did they know that my house had no house insurance?? And, I took very hard time to ask them to cancel this insurance. The vice said: I would have to "prove" that my house does have insurance. Does that mean: "I don't work with them" equals to "I don't have house insurance"? That sounds so stupid and more like fascism because it likely forced to me. I contacted the insurance company. There was a new girl answered the phone. She wasn't familiar with all processing because she's new, which caused my case got serious problem. She also sounds very rude to me but never like an insurance company was supposed to treat a customer. I had no choice and said I'll file complaint against them and the agency. Heard this, she changed her attitude so soon and begged: please, please don't file any complaint against them. Surprisingly, she even said: "that's all our (insurance company's) fault. it's nothing to do with agency (Metras)". Till then, she agreed to cancel that house insurance for me right away. Concerned about retaliation, I filed complaint against them and the insurance company. But, there won't be any penalty. No any following after that. Even though there wasn't any penalty to any of these two businesses, I did get informed that Metras seems was the one. BTW, this post is edited after it's posted. While I was editing here just now, my keyboard/browser didn't work with each other well. For multiple times, when backspace deleted words, the screen scrolled down that I can't see the edited part. Very strange.

Great service, great advisors if you want to invest, want to have an insurance for yourself or a…read morelove one and tax services.

Always friendly and great service. They also make sure I always get the best rate. Kent even…read morecontacted my insurance to help me with my payments when I didn't have the the money for payment one time.

From the owner: License Plates and Insurance in just 15 minutes all from the safety of your car! Save hundreds of…read moredollars on your car insurance right now! We are the 'go to' for car insurance in all of Western Mass. Great prices! Great Service! One stop shopping!

I just wanted to hop on here and give Christina Stewart an exceptional review. The process with…read moregetting car insurance for myself and my son was explained clearly and she went above and beyond to find us the most affordable plan because my son was a new driver. I feel confident and well covered and would highly recommend Christina to anyone looking to get a better quote or a new policy. Not to mention that she has wonderful customer service and is incredibly intelligent.

Incredible service and pricing for both home and auto insurance. The options they offer along with…read morethe experience of their agents make White Birch Insurance the best place to go.

Extremely helpful staff. Very efficient and knowledgeable. I was able to obtain my paperwork and be…read moreon my way quickly.

From the owner: As a full-service independent insurance agent, we're here to cover all your insurance needs…read more There's more than just a voice on the phone. There's always a friendly, local customer service person ready to meet you at Goss & McLain in downtown Holyoke. For over 125 years, we have always put people and relationships first. Over 93% of our customers continue to renew their policies through us year after year. In addition, our staff members have been with us an average of 13 years. This mean Goss & McLain is more than an office, it's a family of dedicated professionals working together to help customers. We take great pride in their loyalty and believe that continuity of relationships and outstanding service are what sets us apart.