Fantastic service and fair pricing plus he fixed my computer and was able to save my data. Highly…read morerecommended!

This was the worst computer experience of all time. First I dropped my computer off to get wiped…read moreand an antivirus put on. I picked it up a week later and nothing was done. So I brought it back and when I went to pick it up the second time there was no one there. Finlay when someone got there the owner apologized that she wasn't there and informed me that she had been arrested for DWI. The computer still had a adware issue and now had even further things wrong with it and she still did not have the anti virus software available. About 20 days later I came back for the antivirus software. I informed here that there was still a problem with the computer and all I wanted was the disk and I would not due business with her again. She proceeded to get made and tell me to bring the computer back I said no and she refused to give me my Norton disk that I paid for until she saw the computer. She is the most unprofessional business owner I have ever seen and I will never do business with her again. I recommend that you bring your computer literally anywhere else. Just run as fast as you can away from here.

Reasonable prices. Only took 10 minutes to fix my iPhone screen. Different kinds of items for sale…read morelike playstation and xbox. Even n64 and suoer nes. Will go back. Thank you

We have used these folks in the past. Jeff & his Sister are…read morenot only nice,they know their job! I highly reccomend anyone use them for computer repair or even to buy 1 from!!!!

I went to Office Depot too buy a new laptop. There was a lady who was working on the floor and a…read morelady sitting back behind a desk area. The lady who was working on the floor said that she had the computer I wanted in stock, but then I heard her talking to the lady behind the desk saying "no sorry, you can't sell the display unless it goes on clearance" so I asked if we could order it and she said something completely contradictory, she goes "you can't order clearance items." The other lady told her it was not a clearance item, so the lady behind the desk says very rudely to the other lady "I don't know which one they want." Then she looked at us and goes "sorry, I'm trying to do something else." I started to get her to order one for us, but I changed my mind after I found out that they didn't have site to store orders. The combination of her attitude and the fact that I would have to have it shipped to my house made me change my mind. And she really couldn't have cared less if I had purchased it from Office Depot or not, her attitude the whole time seemed to be that I was interrupting her with whatever she was working on

i had to poo really bad the restroom was clean ... staff is nice and professional .. Melissa helped…read moreme print my birthday invitations very fast very helpful. i come here often i always buy my supplies here.

For the normal person with no computer knowledge and want some special treatment or a window into…read morethe computer world I would recommend. My personal experience: I had a VERY specific issue and unfortunately it was MY fault that the issue even happened with my PC. However they could not fix my problem, and charged me for diagnosing without ANY communication about starting or anything regarding diagnosis (I called later in the day I dropped my PC off, no sort of work was done, I called two days later, no sort of work was done, I showed up the next day and supposedly once talking face to face there was a bunch of diagnosing done, and my problem was NOT able to be fixed) If I knew then what I knew now I would have saved money, time, and sanity. Also very bad timing with when I brought it in, they were swamped so I will give them that. If you want communication, it has to be done in person... just saying. Quite literally show up and talk to the guys, they are VERY nice, got nothing against them, just communication is poor over the phone, or at least between workers (person who picks up phone and person who works on PC)

Good service, saved me buying a new laptop…read more I encountered blue screen of death, windows wouldn't start. I had a couple of tears Niclas I work with try and recover it, we got the data off but couldn't reboot the laptop. Left it with neobox for a week its back, wioed, latest windows installed good as new.

They do what they say they can do in excellence & professionality and if they cannot, they…read morerecommend where to go or who to see. They say "yes sir" and "yes madam" and "no sir" and "no madam". It is written, "let your 'yes' mean 'yes' and your 'no' mean 'no' ". Clearly their team has been in the US military. They gave respect which is a rarity with the youth of today "born with entitlement" tattooed to their foreheads or "I will respect you AFTER your respect me". Bits & Bytes Computers rocks!!!

I was looking for a touchscreen laptop for work and decided to call the store directly, and the…read moreattendant told me of three products in stock with brief descriptions and prices. I thought about it for a few hours and decided to head in myself to check it out and I always trust salesman when they ask specific questions and really listen; the gentleman behind the counter said that for my needs an upgrade for memory was not necessarily the best bet and as is would be fine. I was taking aback by his direct and honest opinion. I love the direct customer service as opposed to big box stores and with the 90 day warranty I don't think I could go wrong. I opted for an external CD ROM reader and external mouse and everything came to more than half of what I would have spent for a new machine. I brought it home. Everything was in perfect working order and I am 100% satisfied. When he asked if I was an existing customer when he rang me up at the register I said yes for like 100 years and he said we have not been in business for 100 years and I said OK well then maybe 50 he says how about 35. Very friendly and professional exchange highly recommend if you're in the market for a used desktop or laptop. These are your guys! Five out of five highly recommend will return.

When my 2014 MacBook Pro's "E" key died, I turned to Apple Support. They listed local repair shops…read moreto take it to, and Simply Mac was the closest. I drove the hour and 46 minutes to get there because I wanted help from the pros. I got there and found two employees sitting at a desk, and the store was empty otherwise (no other customers to help). They greeted me on the way in, and I explained that my E key wasn't responding to being pressed. They said they don't fix individual keys and don't work on older computers that are out of warranty because it's not worth their time vs the money they would make. I was told Apple would replace the entire case for $760, which is more than my Mac is worth now. I asked if there was anything else I could do or if my Mac was totaled, and was told that was all they could do. I said I would just buy a new one then, and I walked over to the Macs for sale to shop. No one offered to assist me in making a purchase. I asked if they took trade-ins like the Apple Store does, but was told they only take 2016 or newer. I felt like they could have volunteered that information. I left without buying anything. On the nearly 2-hour drive home, I thought of ways I could salvage my computer. I stopped at Walmart and bought a $10 windows keyboard, so that was on option that let me log in. I researched accessibility options built into Catalina and found I can pin a keyboard to the screen. Not only that, but I can create an individual board and add keys for a lowercase and capital E so I can just click on it to input the letters. That is how I have typed this entire review, and it actually works pretty well combined with autocorrect. Here's a screenshot of my solution. Did the guys at the Simply Mac repair shop know about adding panels to use keys or using an external keyboard and just not offer those solutions because they wouldn't make any money with those easy fixes? Or are they not very familiar with the products they are supposed to be the experts in? What was clear to me in my one experience with Simply Mac was even when I was the only customer in the store, whatever they were doing on their phones was more important than solving my problem or helping me buy a replacement laptop. I contacted Apple about this problem and they said they could replace the case for $597, so even that quote from Simply Mac was off by over $100. Was it elevated by their middleman fee just to send it to Apple for me? In any case, I won't be going back. I recommend against wasting your time as well.

Possibly the worst customer service I've experienced. Ever…read more Very rude. Condescending. Unhelpful. I left within minutes of arriving and took my business elsewhere. I highly recommend you not waste your time even trying. Go "elsewhere" first.

Purchased a Lenevo desktop from them. shipping was quick and the price was right. Tried to get it…read morerunning but there was an issue with the monitor. Error was "not receiving message from computer. Called Tim and he figured out that it was the monitor cable adapter and sent me a new one instantly. Installed the cable and it was up and running and the windows program installed flawlessly. Very happy with this unit and Tim's expertise.

This should have been a simple transaction: pay for a computer and receive a properly working…read moresystem. That's not what happened. The computer I received had Windows installed on the wrong drive, resulting in extremely slow performance. This is a basic configuration issue that should have been caught before shipment. Instead, I spent days troubleshooting something that should never have left their facility. After multiple support exchanges, a replacement was sent--but that unit arrived missing a required VGA port, causing additional delays while I waited for an adapter. By this point, I had already lost weeks trying to get a usable system. The bigger issue, however, was how everything was handled. I was told a prepaid return label was sent for the original unit, but I never received it. I later learned from a staff member that this has been an ongoing issue affecting other customers. To this day, I have not received confirmation that the original unit was returned. To be fair, I did make a mistake during part of the troubleshooting process on the second computer. However, the final response from a customer service manager (Mike Kelton) focused on assigning responsibility to the customer rather than acknowledging the original configuration error and the overall experience. All this was my fault? I also sent a detailed letter outlining this experience to the company's CEO, Steve Norton, and did not receive a response. In the end, I had to resolve the issues myself after investing a significant amount of time. What should have been a straightforward purchase turned into weeks of unnecessary work. If you're considering buying from here, understand that you may be doing your own quality control and troubleshooting--and if something goes wrong, accountability may be limited. I would not recommend based on this experience. Unless they change managers.

Anna has provided excellent services on both of my laptops. In both cases, the work was performed…read moreon time and at fair price. She was polite, professional, and walked me through as she completed the updates. Recommend her services.

He promised a one week repair on our laptop, but it ended up being a month. One excuse after…read moreanother. Would not return calls. Will never go back there.

Sammy H is the best! Having suffered a power surge glitch that left me with a black screen on my…read moreMac Pro, he prompted me to try a simple strategy. With patience and hope, I followed his directions and guess what? It worked! #forevergrateful

From the owner: I do computer & laptop repair and upgrades at a great price. Repair or replace hard drives,…read moremotherboards, video cards, RAM, laptop keyboards, screens, etc. Fix software issues like viruses, spyware, adware, remove forgotten passwords, etc or reload Windows altogether. I have over 15 years experience and more than happy to take care of all your computer needs.