I'm giving 5 stars because Dr. Mark Greenstein was so helpful to me. My problem of 3 years of pain…read morein the urethra has finally been solved through a simple diet change of removing from my diet things that irritate the bladder - coffee, wine, chocolate, etc.. I found on my own that drinking a cup of lemon a day to make my body alkaline is what took away ALL the pain. Amazing.... Bacteria can't grow in an alkaline environment in the bladder so I read. However on one occasion when calling the office to follow up with Dr. Greenstein the receptionist was careless and kept transferring me to some bizarre extension... I had to call finally a third time and tell her to stop transferring me and just take a message for Greenstein. I doubt it will ever reach him. I can't believe how receptionists could be so rude when their dealing with patients!

Wish I could select a lower rating. The receptionist was absolutely rude and her tone was…read moreunacceptable. I was calling to re-schedule an appointment. She placed me on hold for at least 5 minutes then hung up. When I called back, I was clearly upset and expected her to apologize but I was met with her nasty tone and she told me abruptly "Would you like to speak to my supervisor?". No compassion or basic customer service skills. Please, if you hate your job, move on and save poor patients the extra stress of dealing with your attitude.

Dr. Seaman has been great at taking tIme to explain what's going on inside the body that can lead…read moreto discomfort and has been thorough at looking for the root cause of issues. His pleasant bedside manner helps to put patients at ease at a time when they might need some extra empathy. I'd highly recommend.

Dr. Seamen was great, especially considering the sensitivity of the subject matter. He listens…read morecarefully and is friendly and his expertise and knowledge and decisions have been perfect. thank you!

Big facility and they start early... saw a number of outpatient surgery and procedures offered…read morehere. Staff were serious and didn't have much humor in the early morning but they processed folks quickly and efficiently through the paperwork, and then the nurses and doctors were very professional and helped answer questions. Funny sign on the water machine.

One Star - Concerns Regarding Communication, Professionalism, and Patient Experience…read more I am a healthcare professional with over 39 years of experience, and it is very uncommon for me to write a negative public review. However, based on multiple firsthand experiences, I feel it is important to share my concerns regarding this practice. I have been a patient of Dr. Thomas Cioce for several years and typically only see him for routine care. Approximately two months ago, I scheduled an appointment for medical clearance for surgery. During that visit, Dr. Cioce questioned why I was seeing him rather than a nurse practitioner. After I explained that I required physician clearance, the visit felt rushed and dismissive and lasted only a few minutes. On December 29, 2025, my 74-year-old husband developed a fever and cough. I contacted the office to schedule an appointment and spoke with Ellen, a member of the front office staff. I was advised to take my husband to the emergency room. I explained that this was not a life-threatening emergency and that we were seeking evaluation through his primary care provider. An appointment was eventually scheduled, and my husband tested positive for COVID-19 and received treatment. Later that same day, after I developed similar symptoms, I contacted the office seeking guidance. I was informed that no appointments were available and was advised to seek care elsewhere. When I attempted to explain my symptoms and recent exposure, the call was ended by the staff member. I called back on two additional occasions and was hung up on each time after being told no appointments were available. Being repeatedly hung up on while ill and seeking guidance from one's primary care office is unacceptable. As a result, I was forced to seek care at an urgent care center, where I waited four hours to be seen. Notably, the first question I was asked upon arrival was, "Why didn't your primary care doctor see you?" This situation was entirely preventable and reflects poorly on the coordination and accessibility of care at this practice. The only reason I have continued care at this practice is due to Amber, the nurse practitioner, who has consistently demonstrated professionalism, compassion, and thorough care. My concerns do not reflect her performance. I strongly recommend that Dr. Cioce and the front office staff receive customer service and patient-communication training. If individuals are unable or unwilling to treat patients with basic courtesy and professionalism, they should reconsider working in a patient-facing healthcare role. I also attempted to escalate these concerns within the organization but was unable to obtain clear information regarding corporate leadership or the corporate office. I encourage anyone reading this review to contact the office directly to understand the communication challenges firsthand. My intent in writing this review is to provide factual feedback and to encourage meaningful improvements in professionalism, communication, and patient care.

Dr. Coutinho is the most compassionate and knowledgeable doctor. He discovered my Bladder Cancer…read moreand I always felt I was in the very best care especially with his expertise. He always answers all my questions. Jessica is his main office staff. She is exceptionally warm and responsive, she stays on top of all paperwork necessary for surgical care. Wayne is doctors PA and he is a teddy bear, so gentle with all my concerns. Thank you Dr. Coutinho, Jessica and Wayne

Great doctor. Very attentive and helpful. Thoroughly explained the situation and offered multiple…read moreways to address the problem.

Doc is very good. But the staff is disorganized - they even sent…read moremedical receipts to an entirely different person and address, and forgot to give a script which was necessary for a procedure. When confronted they deny all responsibility, with an attitude. I would turn down the loud music!

Dr. Ring is an attentive, caring physician. When I needed. Him he found time in his schedule to…read moreaccommodate my needs. I highly recommend him.

If I could give them zero stars, I would. I didn't even make it to the point of seeing the doctor…read more(so, I can't comment about his quality) because the front desk receptionist screwed up so badly. It's a long read. But if you want the short version, I do not trust their front office. They are incapable of managing appointments correctly and information. Their computer system always has a tendency to go down. Also, they confirmed my SOCIAL SECURITY info by reading it to me WITHOUT asking me to confirming the last 4 digits. Medical offices need to ask the patient for the last four confirm. NOT read it out on the phone!!! Very unprofessional and very risky for identity theft!!! Anyways, I originally made an appointment to see Dr. Ring. Went through all the steps on the phone to provide background info, insurance, etc in order to get the appointment. Great! A few days later, I received a packet in the mail to fill out. Awesome! This should save me time the day of the appointment. The day after that, I get a call the front desk receptionist saying that my ORIGINAL appointment date is no longer available, however, I could come at a NEW date to see the other doctor. That's fine. The next day, I get a call AGAIN from the same front desk receptionist saying "something" had happened to their computer system and they needed to get all my info again. This was odd. But, ok. I spend another 30 minutes providing the SAME information again. Then she said that my appointment was for the ORIGINAL date. And, I said that she just called me yesterday to change my appointment to the NEW date. Oh, on top of that, she asked if I was on "Medicare." I had gone through all my information, so I'm not sure where she got that fact from. The week of my appointment, I get yet again ANOTHER call from the same front desk receptionist. This time, she needed to confirm my Social Security number, so she read it to me. No medical professional does that over the phone. On top of that, she asked if my appointment was to come in for a circumcision. Seriously, WTF. I don't know how that even got into their system. At this point, I said forget it. Cancel my appointment, you don't need my information (as the computer system seems to go down often and you read out my info freely on the phone instead of asking for confirmation) and if I do see the doctor, I may not even get the service that I needed. DO NOT GO HERE AND DO NOT PROVIDE PERSONAL INFORMATION.

The receptionist is incredibly rude and unhelpful; as patients of the Gianis', we had an emergency…read moreover the course of 3 days and had no one to help us. This team does not realize that they are dealing with families and patients that need them and come to them in vulnerable states. I would never recommend a family or patient see either John or Tom Gianis.

I was not impressed with this doctor's advice and treatment and do not recommend him at all. He…read moremade me go through an unnnecessary procedure and kept giving me inconsistent statements (all I am sure to bill me more).

This address and phone number come up for multiple actual doctors. The business-names differ…read more(Consultants in Urology, Premier Urology Group, NJ Urology) -- but the contact number is the same. This review is not a reflection on the actual doctors working there -- whom I, likely, will never meet now. They may all be exceptional medical professionals -- indeed, some have stellar professional reviews on other sites. My complaint is about the BUSINESS side of the establishment. I just tried to make an appointment -- after about 10 minutes on hold, with the robot urging me to "leave a message instead of waiting" every minute -- I got to speak to a live (if drowsy) woman. I told her, I need an appointment -- and that I'll be a new patient. She asked my name, DOB, insurance-provider, address -- and only THEN told me, there is "no availability until June" (five weeks). With the stone making moves in my kidney already, I cannot wait this long... If the 4 or so doctors sharing this same address and phone-number in Westfield are all so busy, great for them! But why not have your phone-robot advise callers, that there is no availability for over a month ahead? And why ask me my name and all the other attributes, if I can't be seen any time soon anyway?

Terrible customer service. Only concerned about making money. Fortunately I found a great…read morepractitioner ho genuinely shows concern about his patient. Dr. Miller is a knowledgeable and skilled physician, but if a treatment plan requires extra work or effort insurance wise they aren't going to even make the effort. It seems it's all about the fast money with this practice.