I had an appointment at 1pm and got a call at 1:13pm that he was going to be 20 mins late. Without another call, the guy eventually came at 2:30pm. Initially I was going to let this go since I was going to be home anyway but because of the poor service I received, I need to make others aware of what to expect...or rather...what NOT to expect.
FIRST: EXTREMELY LATE. 15 mins into my appointment time, the tech calls to say he will arrive in 20 mins. He doesn't bother to call again to tell me that his 20 mins will actually be 1 hour + 20 mins!
SECOND: THEY DO NOT DELIVER THE SERVICES PROMISED. I called to request a vacuum steam clean for the carpets/seats of my car. The owner said they could do it and promptly scheduled me. However, when the tech arrived he didn't have a steam cleaner. WHAT, HOW? I told him that I expected a steam clean, but he said they use a "different" method & that he "could do a good job". Not being a carpet cleaner, myself I trusted him & let him proceed.
Apparently, their carpet cleaning involves a hose + carpet cleaner + a wet/dry vac. Doesn't seem like the most efficient method especially if you are charging for it. The result was WET SEATS SOAKED WITH DIRTY WATER.
When the tech was done, I noticed no difference in cleanliness. He explained that there were irreversible coffee or soda stains. Doubting this, I took white towels and dabbed the seats after he left. The towels were immediately soiled with dirt that was the same color of what he described as permanent stains. Now I have to spend more $ at the laundromat to wash the towels I used to clean up a job I paid $95 for. What a joke!
THIRD: NO BASIC COURTESY. The tech dumps dirty vacuum filter dirt onto my lawn. Who does that??
FOURTH: ZERO ACCOUNTABILITY. I called the owner the same day to address these issues but he made no apologies. To add insult to injury, he offers a silly explanation for why dirty water still remained on my carpets. His logic: the dirty water surfaced and that the solution would be to vacuum more AFTER it dried. WHAT?! I wasn't even asking for a refund (although I should've)...I just wanted a sincere apology, if not a logical explanation for their cleaning method.
TO CONCLUDE, this experience goes beyond unsatisfactory customer service. This is pure negligence and disrespect. BEWARE!! read more