This doctors office used to be the best in town Doctor Goin is still the best we used him for all…read morethree of our children he's been our doctor for 25 years but since he's gotten these new arrogant PA's in there it's gone to hell in a hand basket we will now after 25 go out and find a new doctors office. So if you plan on using Calvary medical think twice!

Drive thru COVID-19 is low and not organized. I'm still waiting after 45 minutes. I saw a few go…read morefirst that came before me. The lady still gave me attitude when I asked why they went first. SMH.

I really like this Dr, and the friendly staff. They don't take insurance but that's ok. They…read morealways take walk ins as well. I only need a doc about this once every 3 years so it's nice to just go right in.

I called to find out the cost of an office visit and was told $110 for flu screenings and such,…read more$140 if your visit will require a triplet prescription. I asked what that was and was told for adderall, norco (sp?) and something else I couldn't understand. That sounds shady to me.

Beware!! This is not an Urgent Care Facility at all. I have been suffering a sinus infection and…read morefound this so called Urgent Care on my way home from work and stopped thinking I may get some relief. I asked the girl at the front desk if they take walk ins and her response was "one of the doctors has to approve it but first what is wrong and I need your insurance." This should have been the 1st red flag, they only want easy patients with good insurance! So I am good for a walk in, I pay the co pay and have a seat. No one else in waiting room so after 20 min I ask how long the wait? "As soon as a room opens I'll take you back" 5 min later I am in the room. 40 min later no one has came to the room. Really 40 min in a small, hot room with spiders crawling around. I walked out, and asked them not to bill my insurance which will be insurance fraud if they do. Don't go here, if you have a simple cold just go to Livingston or New Caney! And I would never recommend this place for a primary doctor.

From the owner: At Prime Medic Urgent Care we provide our patients with both preventive and curative care as well…read moreas urgent care services in Cleveland, TX. We pride ourselves on communicating with our patients in a way that makes the medical process less confusing and intimidating. Please schedule your appointment for primary care or visit our walk-in clinic for urgent care with no appointment necessary.

Eight plus years of building trust with your PCP destroyed in minutes by a rude, cold…read moreunprofessional manager. I won't go into my husband's health issues just surrounding circumstances that we unfortunately experienced. The week following the hurricane, my husband got very I'll and as many experienced lack of utilities and severe life changes, we went to ER. Of course it was over crowded, no ac, but emergency for tests and scans. So, we find out it's not his heart, so not life threatening thank goodness. So, we leave and return home without being discharged, so many more needed the space. So, were thinking what we should do, Our PCP like most have no phone service. However, online we see our PCP posting they are there without phones to come out if needed. This was unfortunately late Wednesday when we saw this. So we head there Thursday since my husband is still experiencing emergency symptoms. As we have come to trust our PCP explicitly with her vast medical knowledge. Although, over the last year it has become difficult to get appointments in a timely manner with her. So we pull up and I go in while my husband had to wait before coming in. I go in and there is 1 person in waiting room. The reception basically knows us and I explain he was in ER an needed to see PCP. See told me he could be worked in about 1030 or so. As I'm speaking with her a man comes barely making it in the door with a walker and leg pain. As he sits by the door someone brings him a water. At this time my husband has come in and I go sit beside him waiting. I was then called up and receptionist told me, they could make an appointment Monday for him. I was like "what". Now there is the same woman standing by receptionist that came out to the other man asking me why he left the ER. Never had an encounter with her before and didn't know who she was. Our PCP is usually not in office on Fridays. Her attitude was horrible and was shocking to me. The receptionist felt bad and kept looking at her as this person repeated make appointment Monday or try Cleveland location. So, dismayed my husband and I walk out to our car and I decided to go back in and find out the managers name- Christy. We felt like a bother and considered finding a new PCP, so I asked for record request forms. So, very upset we drive to Cleveland, which the main bridge is out so it isn't a simple drive any longer. Feeling frustrated and ill, we decided to speak to the manager there thinking this was the main location and is over the other locations. Only to find out the rude person was the manager at our location. We vented our frustration of not being able to get appointments with our trusted PCP in a timely manner for awhile now. And of course the manager Christy's behavior. After speaking with the Cleveland manager awhile, and yes we were very frustrated as most with the aftermath of the hurricane, but she offered to have him be seen there of course. At this point after all the ER testing and various doctors, seeing his PCP that knows his history well would be the logical next step. So, we had no option but to see her Monday. So, we see her Monday and after reviewing some of the test, she told him to go back to ER as she's concerned over some findings. The ER was wondering why he was back and what was his PCPs concern. This whole situation just got worse. Now we no longer trusted our 8plus year relationship with our facility. Now, the sad part. I have an appointment with our PCP to get surgery approval. So, I go in there and my PCP has another NP with her. Which is very unusual and the atmosphere is very different and uncaring unlike before. I myself have a lot referrals I'm currently dealing with, so now where does this leave me feeling uncomfortable. So, my husband and I try to figure out what may be causing the issues he's having. And by process of elimination it seems to be his meds. So, we get an appointment with the only PCP we have again waiting on an appointment. Upon arrival we are told that his insurance needs to be checked on or it would require a cash payment. What? Never in 8plus years have we ever been told this. So, of course the insurance covers everything and we're in the exam room waiting. Our PCP comes in with a recorder stating that this new and how they keep up their files. Another new thing huh. So, he's trying to explain that he feels it's too much meds and he stopped taking them until he can get some help and understanding. Her response was if you don't want meds, do you just want to just lie in bed in pain. Finding a new PCP is not easy and is stressful. It takes time to build a trusting relationship at our age, especially when you have a lot of medical issues. UPDATE: All this happened in August last year. The end of January of this year he had quadruple Bypass surgery and is having issues recovering still today. The medical industry has become a big failure with uncaring clinics, HCAs especially.

Called and asked for the cost of a self-pay visit for my wife (no insurance) and was told it would…read morebe $100, so I scheduled an appointment for her and paid the $100 prior to her being seen. After being seen, she was told that she had to pay an additional $65. They refused to tell her why they were charging the additional money. The prescription that was called in to the pharmacy had her birthday listed as the day of her visit. It took them over two hours to correct their mistake with the pharmacy. Nurses and desk clerk's are rude and treat you like a child. So, if you are a self-pay patient It's actually cheaper and a whole lot quicker to go to a minor emergency clinic than to waste your valuable time and money here. We will never be back.

I suffered because they wouldn't try antibiotics…read more The physicians weren't sure if I had a viral or bacterial infection, so instead of trying antibiotics to see if that helped they refused, saying first that my symptoms weren't present long enough to justify antibiotics, and the second time because they weren't sure it was bacterial. I suffered for ten days with debilitating muscle aches and sky high fever because I was told after four days that "it's probably viral" so it wouldn't do any good. I was left with no course of action or way to get help. I got worse and I couldn't sit up, lift a bottle of water, move sheets off me without help. Agonizing is an understatement. I saw another doctor after ten days and they immediately agreed to try antibiotics, less than six hours later I can move again. So perhaps next time, when you're presented with a patient who you're unsure has a viral or bacterial infection and they ask to try antibiotics on their second visit after no improvement you should try it. I'm writing this so that this can be a learning experience. The staff and physicians were very nice, and the customer service was fine. I really hope they learn from hearing my experience so that this doesn't happen to future patients.

I have used them many times in a pinch. Open late, take walk-in, and they are affordable. Mostly…read moreused for sports physicals but I have used them for minor ailments as well.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

I had to take my younger daughter one day after school last week for complaints of a sore throat…read more The visit was very quick. All the staff were very friendly and made us both comfortable. The doctor is very personable and not an antibiotic pusher. We had a negative strep test, but there was obvious irritation and her tonsils were slightly swollen so the doctor did issue a prescription on hold so we could get it if allergy meds and rest didn't start to help. I was very impressed with the care and service and would highly recommend them.

My family doctor's office was closed because of a holiday and I couldn't wait to see him so I went…read moreto this clinic. I had a really bad sore throat and fever and I felt horrible!. From the time I walked in, the staff was so accommodating and friendly! They were able to see me right away and explained to me everything upfront. I was able to see a nurse practitioner right away, and she was so friendly and knowledgeable. She took her time to hear my concerns and addressed all my problems. I was able to walk out of the clinic with relief because of the care they provided. If you want fast, affordable and excellent care, go to this clinic! I'm so glad I found them...

This clinic does not accept no insurance companies. Which way everything is out of pocket. Plus the…read moreexam the doctor wants to order or do to check you out. Plus I pay for the service which way no problem but walked out with empty hands no medication given to me knowing the fact I knew what I had. So I am upset about it.

really amazing service, everyone is so kind and caring. you will feel very welcomed I went in for…read moresome blood test and it was super quick. the nurse is friendly and professional and does her job very well.

i remember my visit to this urgent care while visiting my son in new caney. the nurse practitioner…read morewas so awesome and even allowed me with my panic attack and ptsd issues, to stick the dreaded long stick up both nostrils well covid & flu was megative, but she addressed the congestion, sore body & muscle aches and a boost(shot). this is not a hippa violation cause i'm sharing my own experience cause it was thr best one ive experience obtaining quick but hands on professional medical care. ooops, i didnt mention, my son, daughter-in-law, and grandson are patients too! god bless all if you and keep up the good work. sharon (pinky) agee

Mother-in-law came in to get checked after her husband kicked her. The first RN was very…read moresympathetic and empathized with the victim and berated her abuser who was also in the room. The second RN, nurse Coogler took the side of the abuser and told the victim it was her fault and dismissed any distress. She did not follow up with scans, treatments or any type of helpful medical advice. We are placing a formal report with the Texas Medical Board. DO NOT GO HERE to receive care.

First Response is taking care of our departments annual physical this year. They have done a great…read morejob and I will be back for any other issues. Highly recommend. Cash only.

No insurance. No problems. 50 dollars for a visit with a nurse practitioner, and I was able to get…read moremy blood pressure medications quick and easy. Very friendly staff. Very quick service.