I have been with this Dr for 3 yrs and my patience has run out. How many chances do you give an…read moreestablishment???? The customer services is beyond bad. Right now I'm currently number 6, but started as caller 8 and waited a whopping 30 mins to get to caller 6. All I want is my prescription renewed!!! I tried every other number to see if I could make a break through and all the the extensions had full voicemails or they gave you an email address. Dr. Gonzalez doesn't care how his office is run at all. This has gone on far too long. Can't wait to talk to my insurance provider in search of a new doctor. By the way I've now been on hold for 15 mins and still caller 6. At this rate it's gonna be closing time by the time they answer.

Staff has always been professional and kind. Location is convenient and clean. Wait wasn't long…read more Doctor and assistant listened to me.

I always receive excellent care, So glad I can schedule with either Adrianne or Jay when I need…read moremedical assistance. The annual physical is always on time, no delays In the waiting room or exam room. They take the time to review my blood work and history of whatever may be going on this year. I know the medical advice I receive is always on point. Necessary referrals are always provided is required.

I have been a patient of Jay Guerra and his wife Adrianne Guerra for 10 years or so. Through those…read moreyears, I have experienced much gratitude for their time, effort and expertise in resolving my medical issues. They are devoted and dedicated in treating the "whole person" physically, mentally, and socially. Thank you, Jay and Adrianne. I also must mention the working staff in that they are always friendly, courteous and professional. Thus, making it a pleasant atmosphere. I highly recommend El Paso Wellness Associates because you will be blessed...!!! Thank you, Irene Batres

Dr. Patricia Lopez-Po and staff (Victor, Tury, & Alejandra) are always on time, compassionate,…read moreempathetic, easy to talk to and relate exceptionally well. Hands-down the most effective and efficient doctor visits I've had with Dr. Lopez and her friendly staff. I look forward to my visits, always leave feeling so much better in every way. Do yourself a favor, visit Modern MD and meet the most awesome people. Love them!!

Dr. Borrego is a decent doctor with a friendly demeanor, but I found the wait times to be a bit…read moreexcessive. The staff is generally helpful, but a few seemed distracted during my visit. Overall, I didn't feel that my concerns were fully addressed. Wouldn't say it's a bad experience, but it wasn't remarkable either.

Dr Borrego has been my mother's do tor for many years. The staff and office on the other hand, not…read moreso great. I have left a message, still waiting for my call back. I called again, no answer. Called his other office, no answer. Hope he is aware of the horrible customer service his staff has contributed to his long hard work in heing a great doctor. I will let him know personally soon.

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

One of the most meticulous doctors I have ever countered. He is super thorough. Explains…read moreeverything in as much detail as he needs too. And, he is super social and easy to communicate with.

Love the explanation the doctor gives me with all my questions. He is very detailed in the…read moreinformation he gives me. Also I love that I don't have to deal with a nurse practitioner, especially one with less experience. Doctor is very knowledgeable! I also love that I do Not have to wait 2 or 3 hours to see him like other doctors who over book. Very highly recommend and I have been to several doctors and finally found one who care and takes time for me.

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Pinaroc has been taking care of me for 10+ years. She is very attentive to your concerns and…read morefollow ups (I see her twice a year). Although she is busy, she makes sure you are taken care of when she meets with you. She delivers the best care and will take genuine interest in you and your needs. Her bathrooms and waiting area are always clean and parking although small, it is usually never full. I find it very convenient too that they have a lab on site. Yes, as another rater mentioned, she calls you sweetie or honey and she means nothing by it and truly is a sweetheart!

Dr. Pinaroc is a cheerful, sincere medical professional. I found her delightful and attentive,…read moreconcerned that my needs are being met. She listened patiently. I did not feel are all rushed. She explained treatment methods and answered all my questions. Her staff is friendly and efficient. The only issue I had was the very long wait time. I waited over an hour to get into exam room and another good 15-20 minutes for her to come in. However, she took all the time withe that I needed.

The office experience was great and the staff was very helpful. The only drawback was checking in…read moreonline took a while to get the authorization code so we filled in the paper forms.

This clinic blew me away with its charm, compassion and service. I was in town briefly for my…read moreGrandfathers funeral & I accompanied my Grandmother to an appointment she set up that same morning for exceptional pain (probably brought on by stress due to her husbands death) First, the clinic is very clean, they offer coffee & offer snack to the patients by taking a little snack cart around. These people are on a first name patients with their patients & not just the Doctors, the entire staff! Once we got in to her exam room, the Medical Assistant, Jesse was taking her vitals & I told him that my Grandfather passed away & if there was anything he could do to get us through the appointment fast, it would be greatly appreciated because his services were in just a few hours. This staff sprung in to action! Jeff Taylor, the Nurse Practitioner who she was assigned to came in to the exam room, looked straight in to her eyes and sincerely apologized for her loss. He addressed her pain and distress in a professional and compassionate manor & we were on our way in no time. On the way out, she was hugged and greeted by this wonderful staff. I live in Los Angeles and can't be with my Grandmother but I'm so grateful for this caring staff & feel relieved that they care for her so well. It eases my mind like you wouldn't believe. Thank you, I know she is in good hands with you!

I have been going to Zaragosa Family Clinic for 3 years. They are always fast, friendly and…read moreprofessional.

What a wonderful professional experience from the receptionist through the entire practice. Had…read moreappointment with the Nurse Practitioner who completed though first appointment overview. Went through my medical past asked all of right questions inorder to get a practical treatment plan inplace that would benefit me health wise for the future . Offered me practical health advise that would'nt cost me any out of pocket cash on expensive medications that I could do on my own. Very short wait time from reception to seeing the Nurse Practitioner. I ran out of life saving medication on the weekend after my appointment , called the office on Monday for some samples until I received my new perscription. Fifteen minutes after my call , I had 6 bottles of samples which would last me about a month were waiting for me at the front desk. Yes it is true I havent had an appointment with the Chief Physician of the practice Dr. Douglas Alorgbey but he is the person that approved or hired all of the people that work with in the practice which means to me he must be a well respected Physician that is looked up to as a leader in the medical profession. God bless all in the Zaragoza Family Clinic for caring about your patients.