After transferring my baby from the Emergency Vet after surgery I thought I was doing the best…read morething for my cat. Yes, they took care of him but they seem to never be able to keep me updated. Call after call-- rudeness from staff. Staff telling me "I haven't been here for 3 days I don't know". Charged me for a pill dispenser after prescribing medication for a second time. I gave them 2 stars because they took care of my cat (so far as I am still waiting on a response from the Vet) but left me BLIND. Didn't teach me how to give my cat the medicine. Was rude to me at the counter when paying. And just because I asked for my cats records it "came across as if I wouldn't be returning". They definitely helped my cat as far as aftercare but caused me a lot of grief and anxiety when it came to knowing his condition and where he stood. Mind you the prices aren't cheap ok. They tell you they will call you and DONT!! Then when you call to check up again you are told you will be called by the doctor. She is SUPER busy with "scheduled appointments" or whatever have you as she should be-- but another Vet or someone with credentials needs to make the call backs for her. Obviously she cannot handle callbacks and appointments or else I wouldn't be making this post.

I have two dogs and two cats and I've only had good experiences there with staff and veterinarians…read morethat show they care.

Dr. Walter has been our family's vet for decades. Gentle and trustworthy. The absolute best.read more

Great vet office! Our pug Romeo was taken great care of at this vet. Romeo was a diabetic dog and…read moreany time we had a concern they saw us right away. All the doctors and staff are amazing and caring. We have taken all our pets there. Highly recommend.

I am writing this post on behalf of my sister Mary Jo Cronin…read more She adopted a cat on 2/27 at the Will County Humane Society. They required a 6 day background check on human but we wish they would have done the same on the cat. They provided a free visit. The cat had a slight fever and was taken Crossroads Animal Hospital on Caton Farm Road on 3/2. They inspected the cat and they gave a shot. The vet never opened the cats mouth. On 3/19 exam, the cat was taken to a clinic closer to home. Dr Jenny Kuhn at Mokena Animal Clinic reported that the cat had already lost 5 teeth and recommended extraction of 17 more. Surgery was performed on 4/9. We are grateful that Dr Jenny Kuhn intervened for the sweet cat. We are also grateful that they only charged $400 to extract all of the infected teeth. But the process prior to her was less than humane or compassionate. We hope this story encourages the Will County Humane Society to watch who they partner with for care of the animals they are trying to protect. If Mary Jo had not persisted, the cat could have died from the infected teeth. As a new cat owner, she didn't think to try check teeth and gums.

Had a good experience here for a long time until I didn't. When they made an error (giving…read moremedication to my cat without consent, then telling me I would need to pay and couldn't even tell me how much it cost until I picked him up), they acknowledged the error and apologized. I asked for a refund of the medication cost of $85- which felt appropriate given they knew they were in the wrong. Got a pretty snarky email from the owner telling me no way and to go find another vet if I'm unhappy. $85 seemed like a small price to pay to keep my business given what happened. And what's more is they worked hard to make me the bad guy in the email after Emily on the phone acknowledged she knew the vet did the wrong thing. The two main vets here are still good- not hating on them. I just think it's normal if you know you did something wrong to try and make it right. Apparently the owner disagrees.

Dr. Sarah came to our home to help our dear Maggie in her last hours. I had been texting her in the…read moredays before as I knew the end was near for our girl. Dr. Sarah was so kind and gentle. Maggie had a peaceful passing. I have never been to the clinic. I was glad to have met Dr. Sarah. She helped our girl.

Tried to call for an appointment, and they either never pick up or on the rare occurrence someone…read moreactually does answer they are always too busy or booked. I asked why this was such an issue and was told they only have a couple vets and they're not a full service clinic--but they sure as hell charge full service prices. Their hours are also terrible and they're not open on weekends either. That alongside the attitude of the staff and I wouldn't waste your time here. Your pet can do better.

After two visits to a vet where we were told our dog was acting "normal" or that she needed…read moresurgery, we took her to Animal Emergency of Mokena. Without hesitation, they immediately took her blood and told us her organs were starting to fail and there was a high chance of no blockage. They were super efficient, caring, structured, and understood we're real people who need to be truthfully informed of our dogs health while also making us feel like we were in good hands. We ended up hospitalizing our dog and were able to call to check her status, visit if necessary and every time we did we were treated with patience and compassion. A week later our dog is acting like a puppy again (better than before), STRONGLY recommend.

Our dog was acting funny, twitching, we were concerned so we called this place. they said to call…read morewhen we were in the parking lot to check in. We ended up going, called, they said "please hold" then proceeded to speak while not putting us on hold and they said "i can't believe these people are bringing in their eff-ing dog we told them not to eff-ing worry..." Super unprofessional when we are concerned of our dogs well being. not how a Verona clinic who is supposed to take care of family animals. if you have the chance to find somewhere else, i recommend it.

Response was almost immediate. Unfortunately out of setvice…read morearea. I would recommend there services.

I love these guys. My kitty had a bad experience at his old vet a couple years ago and would not…read morecooperate at all with blood draws afterwards. He needs annual checks because he takes cyclosporin for an autoimmune disease. I thought being at home away from all the strange sounds and smells of the vet office would help. That and a couple hundred milligrams of gabapentin worked and H2H finally got a good blood draw today. They are so patient and talk to him really quietly and are kind to him. I'm so happy to find a good mobile vet who serves my area! It's more convenient than stuffing him into a carrier and driving to an office too!

Dr Cecot and staff are amazing. They have always taken great care of my babies. Dan at the front…read moredesk is one of the most helpful, caring, concerned and so kind-hearted.

Cynthia M. Cecott was extremely rude!!! , as soon as she walked in had an attitude about questions…read morewe had for our animal over the phone , and continued to be extremely unpleasant and unprofessional about everything when we came in for the appointment. I will be finding a new vet immediately! Iv never been treated so poorly or had a vet with such horrible manners. We were concerned for our animal and was met with hostility instead of kindness I was shocked! Personally will never be back! Our fur baby had pus coming out of her wound and all that woman did was say go home and wipe it, never offered to clean it or anything I'm disgusted the more I think of how unkind and uneducated she is in common decency! Update... she has now emailed us and canceled us as patients and told us we are no longer welcome back due to my google review ( would never go back anyway ) I guess they don't like honest reviews and freedom of speech I wonder how many of the reviews on the website are true?? And how many patients have been told they are no longer welcome back ? What an interesting experience!

We sadly had to put our dog down on February 4th. The team members who were absolutely phenomenal…read morestaff Alexa who works mainly behind the counters. However for my migraine alert dog passing she gave us a huge hug! Then for our last fur dogs passing who we had to put down on February 4th, she held our dog genuinely and lovingly, she provided soft treat snack for her if she wanted it. She refused it at first but she gladly took it. Current doctors who we tried to routinely see if available Dr Straight. She has a beautiful soul and a love for animals! She is patient and kind. She saw our furbaby and worked hands on with our baby till the end. There was another Doctor who we absolutely love. She was gentle and genuine. She was supportive! We added her to our dog list of doctors because she had a ton of knowledge on senior dogs. While she did not put her down, she still came to say her goodbye. Katelyn a groomer there worked along side of our dog. We did let the front staff know if they wanted to tell Katelyn before we put her down that she was welcome to come back. She did come back to say her goodbye to Cocoa when she did not have too. She is a fantastic groomer!!! She takes solid notes. Sofia was a beautiful soul too and we appreciated her. She very sensitive towards the situation. We did ask for clippings of our dogs fur and we never got that from them. So if this is something you want from your dog please do it on your own terms or have a trusted neighbor assist you if you can't. I was planning on turning it into a necklace but never got it. When we picked up our dogs ashes. Staff were sad. One staff she was very kind but she firmly told my husband he was a good Dad. She did not say anything to me on that matter which hurt because while I was not there mostly for the vet appointments. She did not know the work that I did at home or if I attended by phone. So that rubbed me the wrong place. When Katelyn was gone on maternity leave. They had a brand new groomer. She was crappy. She injured our dogs ear. Our dog had to receive vet care. They should have credited full amount back to us but they only gave us partial. That is not substantial when a newbie injures your dogs ear.

Stephanie @ Midwest Animal Hospital has Very Poor Customer Service Skills = I would never talk to a…read moreCustomer in the RUDE way she spoke to me. "Do you have an Appointment - No = We are an Appointment Vet & you need to make an Appointment" = Midwest use to be walk-in-only no appointments = The Face Remains - there was NO one there - maybe 1-2 waiting on the side but NO Lines. I told Stephanie = to check with the Techs and if they are busy I would gladly come back another time. ITS THE WAY SHE SAID IT = Very Rude and Unprofessional. Gina Block

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

I've been interacting with NAWS for about 4 months. What a great organization. The people involved…read moreabsolutely love animals and want the want the best for every one of them. I've seen them find fosters from out of the blue. I have seen them rearrange schedules to get a kitten taken care of. I have seen them making sure that it is a proper fit between animals and adopter. what's even better is that they have their own vets on staff and those vets are open to the public often at reasonable rates. I also know that they are very, very cautious with the donations that are desperately needed from the general public.