After transferring my baby from the Emergency Vet after surgery I thought I was doing the best…read morething for my cat. Yes, they took care of him but they seem to never be able to keep me updated. Call after call-- rudeness from staff. Staff telling me "I haven't been here for 3 days I don't know". Charged me for a pill dispenser after prescribing medication for a second time. I gave them 2 stars because they took care of my cat (so far as I am still waiting on a response from the Vet) but left me BLIND. Didn't teach me how to give my cat the medicine. Was rude to me at the counter when paying. And just because I asked for my cats records it "came across as if I wouldn't be returning". They definitely helped my cat as far as aftercare but caused me a lot of grief and anxiety when it came to knowing his condition and where he stood. Mind you the prices aren't cheap ok. They tell you they will call you and DONT!! Then when you call to check up again you are told you will be called by the doctor. She is SUPER busy with "scheduled appointments" or whatever have you as she should be-- but another Vet or someone with credentials needs to make the call backs for her. Obviously she cannot handle callbacks and appointments or else I wouldn't be making this post.

I have two dogs and two cats and I've only had good experiences there with staff and veterinarians…read morethat show they care.

Dr. Walter has been our family's vet for decades. Gentle and trustworthy. The absolute best.read more

Great vet office! Our pug Romeo was taken great care of at this vet. Romeo was a diabetic dog and…read moreany time we had a concern they saw us right away. All the doctors and staff are amazing and caring. We have taken all our pets there. Highly recommend.

Mokena Animal Clinic was completely new to me. I called back in the spring to set up an appointment…read morefor a dental consultation because I had learned my cat needed a dental procedure. Dentals are extremely expensive in Chicago. Our consultation in May went great and we scheduled the appointment for the actual dental on June 25. Although I did not want to drop my cat off at any clinic and leave her by herself to be scared, I knew she was going to be taken care of by expert staff. I am very pleased with my cat's experience and dental procedure outcome. She's a happy girl with 9 fewer teeth, but no more disease and smelly breath. I recommend Mokena Animal Clinic for your pet care needs.

Had a good experience here for a long time until I didn't. When they made an error (giving…read moremedication to my cat without consent, then telling me I would need to pay and couldn't even tell me how much it cost until I picked him up), they acknowledged the error and apologized. I asked for a refund of the medication cost of $85- which felt appropriate given they knew they were in the wrong. Got a pretty snarky email from the owner telling me no way and to go find another vet if I'm unhappy. $85 seemed like a small price to pay to keep my business given what happened. And what's more is they worked hard to make me the bad guy in the email after Emily on the phone acknowledged she knew the vet did the wrong thing. The two main vets here are still good- not hating on them. I just think it's normal if you know you did something wrong to try and make it right. Apparently the owner disagrees.

Nighthawk Veterinary Clinic is amazing. Dr. Beechler is fantastic, we are VERY picky about the…read moretreatment of our dogs and we would never go anywhere else. Danielle in reception is excellent...she is friendly, takes the time to address any and all issues and performs her job very well. If you are looking for a veterinary clinic, your search has ended with Nighthawk.

Dr. Sarah came to our home to help our dear Maggie in her last hours. I had been texting her in the…read moredays before as I knew the end was near for our girl. Dr. Sarah was so kind and gentle. Maggie had a peaceful passing. I have never been to the clinic. I was glad to have met Dr. Sarah. She helped our girl.

Vet offices, especially emergency vets, get a tough break on their reviews. People who have bad…read moreexperiences are more likely to be emotional and want to vent in a review, which isn't unexpected or wrong necessarily, but you do have to read all the reviews and make an educated decision. Every hospital, pet or human, has patients who don't make it through. I ordinarily take my cat to Premier in emergencies, but on Juneteenth they were overwhelmed and couldn't see me until later that night. They provided a list of other area emergency vets and Mokena was the nearest so I went straight there. They aren't 24 hours and it's a small place so upon arrival you have to call and they will put you in the queue. Wally was in pain and feeling poorly, so wasn't very cooperative, but they made it work and got blood for testing. Dr Soumar saw him for the exam and said the blood test revealed most likely he had pancreatitis. They sent everything to my awesome regular vet, who I was able to schedule with the next day. My vet did another test and agreed with the pancreatitis diagnosis. Wally was fine after a couple days of special care, feeding wet food with a kitten syringe to prevent dehydration and lipidosis. Everyone here was professional and thorough. Dr. Soumar was very kind and explained everything very thoroughly. I will probably continue going to Premier as they are much closer to me, 24 hours, and have a larger office, but I'd absolutely bring my pet back to Mokena when necessary!

What this place did?!? Words cannot describe. They listened to me when a regular vet literally…read moreonly a few days prior dismissed half of his symptoms as something else and put my baby on a diet which lead to him having the er visit he did. I'm livid at his regular vet and decided to find a new vet. The er ran the tests that should have been done and diagnosed him diabetic. Got him started on medication and three shots in, he's returning to normal.

Response was almost immediate. Unfortunately out of setvice…read morearea. I would recommend there services.

I love these guys. My kitty had a bad experience at his old vet a couple years ago and would not…read morecooperate at all with blood draws afterwards. He needs annual checks because he takes cyclosporin for an autoimmune disease. I thought being at home away from all the strange sounds and smells of the vet office would help. That and a couple hundred milligrams of gabapentin worked and H2H finally got a good blood draw today. They are so patient and talk to him really quietly and are kind to him. I'm so happy to find a good mobile vet who serves my area! It's more convenient than stuffing him into a carrier and driving to an office too!

Dr Cecot and staff are amazing. They have always taken great care of my babies. Dan at the front…read moredesk is one of the most helpful, caring, concerned and so kind-hearted.

Cynthia M. Cecott was extremely rude!!! , as soon as she walked in had an attitude about questions…read morewe had for our animal over the phone , and continued to be extremely unpleasant and unprofessional about everything when we came in for the appointment. I will be finding a new vet immediately! Iv never been treated so poorly or had a vet with such horrible manners. We were concerned for our animal and was met with hostility instead of kindness I was shocked! Personally will never be back! Our fur baby had pus coming out of her wound and all that woman did was say go home and wipe it, never offered to clean it or anything I'm disgusted the more I think of how unkind and uneducated she is in common decency! Update... she has now emailed us and canceled us as patients and told us we are no longer welcome back due to my google review ( would never go back anyway ) I guess they don't like honest reviews and freedom of speech I wonder how many of the reviews on the website are true?? And how many patients have been told they are no longer welcome back ? What an interesting experience!

Stephanie @ Midwest Animal Hospital has Very Poor Customer Service Skills = I would never talk to a…read moreCustomer in the RUDE way she spoke to me. "Do you have an Appointment - No = We are an Appointment Vet & you need to make an Appointment" = Midwest use to be walk-in-only no appointments = The Face Remains - there was NO one there - maybe 1-2 waiting on the side but NO Lines. I told Stephanie = to check with the Techs and if they are busy I would gladly come back another time. ITS THE WAY SHE SAID IT = Very Rude and Unprofessional. Gina Block

I had a wonderful experience at Midwest Animal Hospital and honestly don't understand the negative…read morereviews. My cat sliced his paw and the bleeding would not stop. I called about an hour before closing, and they told me to bring him in right away. From the moment we arrived, we were greeted and taken into a room immediately. The entire staff was so pleasant and kind--I truly wish I had gotten everyone's names because they all made a stressful situation much easier. Dr. Strait was great. She gave me two treatment options and thoughtfully recommended the less invasive one, which I appreciated and agreed with. We were in and out within about 45 minutes. The charges were very fair, especially for an emergency visit. I had called another nearby animal hospital beforehand and was quoted $240 just for the exam. I'm so grateful for the care we received today and will definitely be back. Highly recommend.

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

I've been interacting with NAWS for about 4 months. What a great organization. The people involved…read moreabsolutely love animals and want the want the best for every one of them. I've seen them find fosters from out of the blue. I have seen them rearrange schedules to get a kitten taken care of. I have seen them making sure that it is a proper fit between animals and adopter. what's even better is that they have their own vets on staff and those vets are open to the public often at reasonable rates. I also know that they are very, very cautious with the donations that are desperately needed from the general public.