Mokena Animal Clinic was completely new to me. I called back in the spring to set up an appointment…read morefor a dental consultation because I had learned my cat needed a dental procedure. Dentals are extremely expensive in Chicago. Our consultation in May went great and we scheduled the appointment for the actual dental on June 25. Although I did not want to drop my cat off at any clinic and leave her by herself to be scared, I knew she was going to be taken care of by expert staff. I am very pleased with my cat's experience and dental procedure outcome. She's a happy girl with 9 fewer teeth, but no more disease and smelly breath. I recommend Mokena Animal Clinic for your pet care needs.

Had a good experience here for a long time until I didn't. When they made an error (giving…read moremedication to my cat without consent, then telling me I would need to pay and couldn't even tell me how much it cost until I picked him up), they acknowledged the error and apologized. I asked for a refund of the medication cost of $85- which felt appropriate given they knew they were in the wrong. Got a pretty snarky email from the owner telling me no way and to go find another vet if I'm unhappy. $85 seemed like a small price to pay to keep my business given what happened. And what's more is they worked hard to make me the bad guy in the email after Emily on the phone acknowledged she knew the vet did the wrong thing. The two main vets here are still good- not hating on them. I just think it's normal if you know you did something wrong to try and make it right. Apparently the owner disagrees.

Dr. Walter has been our family's vet for decades. Gentle and trustworthy. The absolute best.read more

Great vet office! Our pug Romeo was taken great care of at this vet. Romeo was a diabetic dog and…read moreany time we had a concern they saw us right away. All the doctors and staff are amazing and caring. We have taken all our pets there. Highly recommend.

Vet offices, especially emergency vets, get a tough break on their reviews. People who have bad…read moreexperiences are more likely to be emotional and want to vent in a review, which isn't unexpected or wrong necessarily, but you do have to read all the reviews and make an educated decision. Every hospital, pet or human, has patients who don't make it through. I ordinarily take my cat to Premier in emergencies, but on Juneteenth they were overwhelmed and couldn't see me until later that night. They provided a list of other area emergency vets and Mokena was the nearest so I went straight there. They aren't 24 hours and it's a small place so upon arrival you have to call and they will put you in the queue. Wally was in pain and feeling poorly, so wasn't very cooperative, but they made it work and got blood for testing. Dr Soumar saw him for the exam and said the blood test revealed most likely he had pancreatitis. They sent everything to my awesome regular vet, who I was able to schedule with the next day. My vet did another test and agreed with the pancreatitis diagnosis. Wally was fine after a couple days of special care, feeding wet food with a kitten syringe to prevent dehydration and lipidosis. Everyone here was professional and thorough. Dr. Soumar was very kind and explained everything very thoroughly. I will probably continue going to Premier as they are much closer to me, 24 hours, and have a larger office, but I'd absolutely bring my pet back to Mokena when necessary!

I brought my sr. cat there when he was having difficulty breathing, fully expecting to need to put…read morehim down. I called ahead. When we got there they ushered us into a room instead of making us wait in the waiting room while I cried. They were very kind and compassionate and informed us of our options with a recommendation without trying to guilt us into spending a bunch of money that we didn't need to. Really appreciated that. The vet was very kind and listened to me ramble about dumb sh*t while I tried not to cry. Not sure I'd call the experience "great" since...I put my cat down.... but yeah, 5 stars, glad they were there when the regular vet was closed.

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

I've been interacting with NAWS for about 4 months. What a great organization. The people involved…read moreabsolutely love animals and want the want the best for every one of them. I've seen them find fosters from out of the blue. I have seen them rearrange schedules to get a kitten taken care of. I have seen them making sure that it is a proper fit between animals and adopter. what's even better is that they have their own vets on staff and those vets are open to the public often at reasonable rates. I also know that they are very, very cautious with the donations that are desperately needed from the general public.

We sadly had to put our dog down on February 4th. The team members who were absolutely phenomenal…read morestaff Alexa who works mainly behind the counters. However for my migraine alert dog passing she gave us a huge hug! Then for our last fur dogs passing who we had to put down on February 4th, she held our dog genuinely and lovingly, she provided soft treat snack for her if she wanted it. She refused it at first but she gladly took it. Current doctors who we tried to routinely see if available Dr Straight. She has a beautiful soul and a love for animals! She is patient and kind. She saw our furbaby and worked hands on with our baby till the end. There was another Doctor who we absolutely love. She was gentle and genuine. She was supportive! We added her to our dog list of doctors because she had a ton of knowledge on senior dogs. While she did not put her down, she still came to say her goodbye. Katelyn a groomer there worked along side of our dog. We did let the front staff know if they wanted to tell Katelyn before we put her down that she was welcome to come back. She did come back to say her goodbye to Cocoa when she did not have too. She is a fantastic groomer!!! She takes solid notes. Sofia was a beautiful soul too and we appreciated her. She very sensitive towards the situation. We did ask for clippings of our dogs fur and we never got that from them. So if this is something you want from your dog please do it on your own terms or have a trusted neighbor assist you if you can't. I was planning on turning it into a necklace but never got it. When we picked up our dogs ashes. Staff were sad. One staff she was very kind but she firmly told my husband he was a good Dad. She did not say anything to me on that matter which hurt because while I was not there mostly for the vet appointments. She did not know the work that I did at home or if I attended by phone. So that rubbed me the wrong place. When Katelyn was gone on maternity leave. They had a brand new groomer. She was crappy. She injured our dogs ear. Our dog had to receive vet care. They should have credited full amount back to us but they only gave us partial. That is not substantial when a newbie injures your dogs ear.

I have been taking my frenchies here for several years and absolutely love them! Doctor Davis is…read moreespecially friendly with my pup. Service is fast and efficient and all of the staff is just lovely!

Response was almost immediate. Unfortunately out of setvice…read morearea. I would recommend there services.

I love these guys. My kitty had a bad experience at his old vet a couple years ago and would not…read morecooperate at all with blood draws afterwards. He needs annual checks because he takes cyclosporin for an autoimmune disease. I thought being at home away from all the strange sounds and smells of the vet office would help. That and a couple hundred milligrams of gabapentin worked and H2H finally got a good blood draw today. They are so patient and talk to him really quietly and are kind to him. I'm so happy to find a good mobile vet who serves my area! It's more convenient than stuffing him into a carrier and driving to an office too!

Hello I called to try to make an appointment, after reading all the reviews but wow " my first…read moretime trying to bring my dog to the vet and since it's my first time, the receptionist said he's not taking no first time visits. I thought that was very rude. And that's not professional. Pushing away customers!! I'll find a good veteran for my baby dog I love my dog .

Extremely disappointed with the customer service (or lack thereof). In need of a new vet since our…read moreprevious vet for over twenty years retired. Our dog has been displaying some alarming behavior, and it's only getting worse, circling, circling, circling, unsettled, huffing and puffing. It could be neurological, she could have injured herself, vertebrae injury, leg injury, luxating patella (she is a 4.5 lb "jumper," she leaps and bounds all over the place). I called them to schedule an appointment based on the positive reviews of the doctor, Dr. Valenti. The woman who answered the phone was extremely indifferent and lacking any kind of compassion when I explained my dog's extremely unsettled behavior and urgent need to bring her in for an evaluation. I spent two to three minutes explaining my dog's symptomatology, only for the woman to curtly tell me "so, so, sorry, Dr. Valenti is no longer taking on new dog/cat patients." Their website does not state that Dr. Valenti is no longer accepting new animal patients, quite the contrary, so their website is quite misleading. If he doesn't want to take on any new animal patients then update your website, people, or don't have any website at all. The woman could have at least offered a referral to another vet clinic, or upon hearing my anxiety over what could be wrong with my precious fur baby talk to Dr. Valenti if he could see her. If Dr. Valenti and his office is as nice and customer friendly as the other Yelp reviews claim I would have expected more. Further, like human doctors, veterinary doctors take an oath upon graduation from veterinary college "to practice wisely, with compassion and concern for both human and animal welfare." Hmm, where is adherence to this oath? Total lack of compassion here. The other reviews are definitely canned, fake reviews and are not to be believed. Very unprofessional and unempathetic.

Sackman animal hospital uses choking leashes. I had an altercation regarding this where my dog was…read morebeing choked by one of their staff. Folks, make up your own mind. Our dog is an a 20 week old puppy (who just started training classes) that has a jumping and lunging habit. Now read the following from wagwalking.com and and determine for yourself if the Sackman Animal Hospital policy of using these chokers is one you want to subject your pet. The following is NOT MY opinion but taken from a published article from WagWalking .com *************************************************************** You can not refute facts: https://wagwalking.com/wellness/are-slip-leads-cruel-to-dogs Are slip leads cruel? When used in the right setting, a slip lead isn't necessarily cruel. However, slip leads can be harmful if used on an untrained dog. As a slip lead won't stop tightening, you could hurt your fur-baby if they're not trained to stop pulling on a leash. If you place a slip collar on your dog and they continue to pull, a slip lead essentially becomes a choke chain that could damage your dog's neck, throat, and spine. There have been reports of dogs getting severe whiplash from trying to run off while wearing a slip lead. Some people misuse slip leads as a training tool to stop pups from pulling. As they pull away, they'll be choked, creating negative reinforcement, which could make your dog fearful of future walkies. Generally, a slip lead is primarily useful when trying to move or catch a dog quickly. Most shelters, daycares, and veterinary practices advise against using slip leads due to the high potential for injury if a dog lunges suddenly. **************************************************************** BTW, Yelp list me as Ted from San Fran...I live in Frankfort IL. I am not a bot. I am a real upset ex-customer.

Dr. Sackman and her staff are wonderful... they are not only are so good with my dog, they've…read morehelped out my friends' dogs by either getting them in quickly as a new patient or recommending quality end-of-life services and guidance for my father-in-law's dog, who was in a desperate situation. The vet techs really seem to care, and I always feel like my pup is in the best hands. Can't recommend them enough!

I took my Golden there this morning early, because she sliced one of his pads on her front paw . No…read moreone was in the waiting room. They told me maybe they could look at her around 2pm, because they had some scheduled surguries. 7 hours later. 24/7 emergency care....really?

This place doesn't deserve one star!! We've taken our pets there for more than 15 years. We never…read morehad a problem until ethos bought them out. Now it's apparently all about profit and greed more so than providing good care for people's pets. They seem to hire anybody right out of vet school with no real life experience. From what I've seen they're not even supervised by a seasoned vet. Our last two visits there were terrible. They grossly misdiagnosed one of our dogs. We were told she probably just had an upset stomach, when in fact, she was in kidney failure. A simple review of the blood results and they would have seen it. Our girl may be with us here today if they would've diagnosed her properly and promptly put her on medication. They gave us a refund without us even asking for one because they knew their two vets fuck-ed up. They simply don't care. It appears to be all about quantity, not quality. Our most recent visit they also misdiagnosed one of other girls. I took her in because she had a sporadic cough that went on for close to an hour. It sounded like maybe something was caught in her throat, but I wanted to make certain it was nothing serious. The rookie vet terrified me saying that a cough typically indicates heart failure, heart disease etc. She did not ask me about any other symptoms. She talked me into doing several tests, with the total being close to $1500. She came to the conclusion that our girl had a significant heart murmur, heart disease, heart failure, and an enlarged heart . I was told she would it be on medication for the rest of her life. She terrified me by telling me to keep an eye on her gums, make sure they looked pink, not bluish at all. She filled a prescription for heart medication and told me that she would need to be on for the rest of her life. The same day I scheduled her for an ultrasound. A few weeks later she had the procedure done. It turned out that she has a mild heart murmur, no heart disease, no enlarged heart, and no heart failure. No need for medication. If you care about your pets, I do not recommend you taking them to this place. I will never step foot inside their door again. I will be filing complaints with the state against the few vets that misdiagnosed our girls. Somebody needs to be held accountable. I don't find it surprising at all that after I did some research that ethos was pushing the staff to do unnecessary testing! F Ethos! By the way, I believe the yelp reviews more so than the Google reviews. My understanding Google can be paid to remove negative reviews. And I also believe there are a lot of fake reviews on Google. If you truly care about your pets, I urge you to not take them to this place. I've seen too many horror stories similar to ours.