Deserving of 6 stars for so many reasons. I live in Orange County but I happily drive to the Inland Empire for Dr. Gray's kindness, talent, and staff. Every time I walk through the door, every time I'm scheduling an appointment, each time I'm getting my teeth worked on, I feel incredibly cared for. I got my braces done with Dr. Gray when I was 14, but in all my adventuring (and losing retainers) of my young adult life I have "had" to return back for another treatment. I put that in air quotes because it couldn't have been an easier decision -- my smile is in the safest hands with these folks. The office location has easy parking, the atmosphere of the interior displays so much value in character and community. It's always sparkling clean and ALWAYS welcoming it; they pay such loving attention to financial planning and my wellbeing. I find myself always peering around just to wave to Dr. Gray and say hi... and even though he and everyone else are always paying attention to their clients or their task, they always meet my greeting with genuine warmth. To make clients feel like their getting the best care possible AND to make the appointments feel nothing like a chore is a huge accomplishment. There's a reason why everyone with a great smile in the IE have gone to Dr. Gray and have nothing but wonderful experiences. I'm merely one of many putting words to it. Shoutout to the people I've been interacting with most recently: Tracy, Karina, Lisa, and Mrs. Scott! But I love everyone there. read more

Dr Gray and his staff are all AMAZING! My daughter is 9 and started the process with a spacer and a few braces on her 4 front teeth. When we first walked in we were greeted by the receptionist and although we were a few minutes late we had called to let them know and they still took her back right away. She was SO nervous but Dr Gray and his staff made her feel so comfortable and that means a lot to us. We are excited to start this journey with Dr Gray. Can't wait to see her results in a few years!! read more

My daughter had her ortho. Appointment was seen quick. My son had a missing piece on his braces. They where supper booked. My daughter appt. was so fast that the ortho. assistant look at it really quick and was able to fix it. Awesome didn't have to come back again. Since I have three kids in ortho treatment. read more

Both my children began their orthodontic journeys this past month and both are extremely happy. From the initial consultation to the installation of braces, we couldn't be more pleased. Everyone has shown great care and I can already see confidence in my children (even my 14 year old who has to wear headgear). The instructions on care were direct and clear. My children have never been the best at following directions, but they clearly listened and have been sticking to the plan for the care of their teeth and braces. We are looking forward to the rest of this year as the continue to receive care with Dr. Gray and the rest of the team! read more

Having heard horror stories about the pain involved with braces, we were pleasantly surprised that the discomfort has been minimal for the patient as well as the parent. After an initial hiccup with the payment arrangements (someone else's payment was incorrectly posted to my account and when it was reversed, it left me with a past due amount), everything proceeded flawlessly. Even when my dental insurance changed, they honored the original price I was quoted. Dr. Ehrler and the staff (both front desk and technicians) are courteous, professional, and accommodating. There were a couple of times that we had to wait longer than expected, but the staff seems to be conscientious about that and was duly apologetic and worked to keep things moving. When a bracket broke, we were able to get an appointment quickly to get it fixed. That being said, we started the process in February 2012 and are glad we won't have to come back after next month because the braces are coming off after 18 months and 13 days -- pretty much on schedule! read more

" I never have any complaints it's always a good report when my daughter is done with her appointment the staff is great everyone is wonderful we are always happy in when we leave your office " read more

Dr. Gray Orthodontic Specialists - My baby with braces - Orthodontists Near Me - Upland, California

I first came here when I was in 5th grade to start my journey to straight teeth and then later in life when I was 23 about to get married and due to me not wearing my retainers (smh) my teeth were shifting slightly. Even tho I had an expanded, metal upper and lower braces when I was in 5th grade I loved coming to see dr grey. The staff was always friendly, the office always clean, fun, and beautiful. The customer service was just outstanding. And then when coming back in my 20's I had Dr Adhler and he is equally as amazing. I almost with my teeth needed to be fixed again just to have to go back to the office lol. Everyone is so kind! read more

The office is well maintained, very upscale and clean. The staff looks friendly and was helpful. Even though my first visit I was late, they still let me fill out paperwork and take my daughters X-ray. They however were able to get me an appointment the very next day and even fit my daughter with braces the same day as well. So far so good. read more

Quite incredible service in this day an age! Two days before Thanksgiving, my daughter manages to unbond her retainer. I'm visiting from Seattle, so it will be a week before I can get to her Orthodontist. I start ringing around, but everyone is (hardly surprisingly) booked up or on vacation. I am pointed to Doctor Gray and Vicky takes my call. "Can I come down right away?". We head down, get seen in less than ten minutes, and....and.... There's NO CHARGE. These guys are amazing. This is customer service the like of which I have seldom if ever experienced. Wr are not patients, call the day before, the day before Thanksgiving, and they could not have been any more helpful, courteous and generous if they tried. I'd gibe them six stars if Yelp would let me read more

Dr. Gray Orthodontic Specialists - 6 star customer service - Orthodontists Near Me - Upland, California

I would give 0 stars if I could. The dental hygienist / assistant was extremely rude. Dentist was ok but, besides her nothing was positive and I will NOT return. At first she was giving me unnecessary attitude because of my referral. Once she ran my insurance and saw that it was a nicer one, the lady stated that my insurance company "was better than most". Then her attitude improved slightly. I wouldn't let them use my insurance money here. I'll take my business elsewhere. read more

Dr Ehrler and his staff are an amazing team. I'm truly grateful to have DrEhrler for my three boys orthodontist. My oldest son had his braces done 6 years ago and now I'm back with my two other boys. There's no words to describe how happy I am with their progress. Thank you again !! read more

Everyone is the office Is very hospitable, Very professional, and the Doctor is amazing! Both my boys are receiving dental care there and are doing well. Thank you Dr. Gray & Ehrler Orthodontic Specialists! read more

Dr. Gray Orthodontic Specialists - Both my boys are receiving dental care there and are doing well. Thank you Dr. Gray & Ehrler Orthodontic Specialists! - Orthodontists Near Me - Upland, California

Im so happy with the results of my son's treatment. He just finished here at Gray and Ehrler Orthodontics, after 2 years with braces.We couldn't be happier with the results. Their professionalism and family friendly environment was greatly appreciated, as well as their payment flexibility.We drive from Duarte and we wouldn't want to go anywhere else. Thank you The Guzman family read more

Do not be fooled by that fake smile gray is a doctor well know that he doesnt finish what he started he will give you a price at the begining and in couple month before you are done he will tell u i need to charge you extra i need to do more work on you,he treat his employee in a rude way you can tell that they are scared of him i was his patient and i dont recomend him at all i had to go to another doctor to finish his mess read more

After two previous rounds of braces at other ortho offices my son's teeth and under bite were never corrected. We visited at least two other ortho offices and they either would not take him because they said he would need jaw surgery when he was older or to wear a very uncomfortable piece of head gear without guarantee of correction. We finally came to Dr.Gray and less than one year later my son's braces are off, under bite is gone and we couldn't be happier. Thank you Dr.Gray and staff for such a wonderful job and for his beautiful smile! read more

Dr. Gray Orthodontic Specialists - Orthodontists Near Me - Upland, California

Great, friendly office. I like the atmosphere, from the waiting room, to the dentist chair, to the new patient consult rooms and x-ray/pictures, it's an all around spectacular atmosphere. My kids love the little play area from the coloring books, to the video games and even the ... frog? or was it a lizard? I really like toothbrush station, it is a nice touch. The details anf thoughtfulness really make this office stand out compared to others and that is ultimately why we choose Dr. Gray. The staff is very professional, and gentle. From placing spacers to placing braces, they really talk you through every step of the process and make sure you are comfortable and really understand what is going on and what to expect next. They didn't mind me asking a million questions and were very patient with me. I highly recommend Dr. Gray & Ehrler. :) read more

Everyone is very kind and knowledgeable. Dr Gray is gentle and doesn't rush. I can tell he loves his job and gives each patient, young and old, his full attention. Thank you. read more

Started my treatment today... Although my mouth is super sore, in one year, I will have a super smile. Dr. Gray and his staff are very nice, professional and they treat their patients so well. Not only did I get my braces put on, De. Gray gave me a long stem Rose. Thank you Dr. Gray and Tracy for a great visit today. read more

Always a pleasure to bring my daughter to her monthly appointments. Dr. Gray and his staff are amazing and I highly recommend him. read more

Came in as a transfer for ortho and loved the facility. Quickly in and out. Good clean work. Friendly staff.

Dr. E began working on my son, adding metal braces to his lower teeth. My son wanted clear braces, he immediately removed the metal brackets and added clear. My son was satisfied. Awesome customer service read more

I felt confident that the office was equipped to handle my daughter's orthodontic needs. The staff was knowledgeable and courteous. She is also excited to earn the hygiene rewards and thinks it's a fun office to visit. read more

Dr Ehler had been my older two kids' orthodontist and he had done such a good job with their teeth and such a wonderful person. Now my youngest is seeing him too. Always a great clinic the staff and everyone is very nice. read more

Best ortho place! They are very nice people and they answer all your questions! Dr gray knows what he's talking about and he is a very kind guy who will always reassure you read more

This review is only based on the free consult. I'm impressed with the looks of this place. It's clean organized and has a full staff. We were given a tour of the building introduced to multiple people and even though they were speaking to me every effort was made to include my 8 yr old son in the conversations. We were both very comfortable here and will be coming back for his braces. We were in and out in about an hour, everything was explained for next steps and costs. read more

Wanted to share...It has been a year and just over 2 months that I had braces placed. As some of you who know and knew that this was a struggle for me especially eating. Well, today was my Freedom Day!! Said goodbye to my railroad tracks. Now I am free to eat foods I missed...best part of ALL this is my NEW SMILE. I cried when these came off and not cause it hurt, which it did!! It was the struggles I went through for this smile. Shout out to Dr. Gray and his whole staff that always treated and took great care of me and my concerns. Many thanks. Will always recommend you. Thank you!! read more

Dr. Gray Orthodontic Specialists - So yesterday was my Freedom Day of my Braces. Thank you Dr. Gray and Staff for everything. - Orthodontists Near Me - Upland, California

" I was very pleased with the professionalism shown by the entire staff. The orthodontist, especially, was very friendly and knowledgeable. He really eased my son's nerves about getting his braces. " read more

We are on the follow up end of braces, so we've completed most of our process. Each phase of getting braces on, to maintaining them, getting them off & moving to retainers this office has been efficient. They are friendly at ALL times. Their front & back office staff, office manager & orthodontists are professional with excellent patient care. Their payment plan is worthy of the work they do and yer affordable for average So. Cal. families. They encourage their patients to have good character, and they have a reward system for being a good patient. They also offer ways to impact the community positively, from giving good to a local food pantry, to getting gifts for less fortunate children during the holidays! read more

By far, one the most prestigious dental office with the highest level of quality and organization. What a remarkable experience I received. I highly recommend to anyone. read more

We are new to this office and just by 1st impression we are excited to be here. Friendly staff, very clean facility. Looking forward to the outcome. read more

" Our daughter is close to finishing the second phase of her orthodontics. Gray and Ehrler has been the perfect place for her treatment. The are so organized, professional and friendly. I'm so glad we chose to have her braces done here! " read more

The girl who helped me before seeing the orthodontist was very nice and made conversation with me. I really appreciate that. The orthodontist was also really quick and nice as well. read more

All 4 members of my family have received excellent care with Dr Joseph Gray & his team of highly skilled staff, we are extremely happy after many years of braces, mouth guards & retainers. I highly recommend them to any and every one of our friends and family. Thank You very much for everything you have done to give us such great smiles. read more

Great orthodontics office! Friendly staff, super impressed with what they could do for my smile in just 10 months!!:)

I woke up with some pain in my cheek due to a wire, I called and they were able to see me right away. I got there and I was also seen right away. They took care of my problem and I made it to work on time too. I love this office and I feel really lucky to be their patient. read more

I've been going to Joe my entire orthodontic life and have never wanted to go anywhere else. The care I get from the "Smiles" office is unmatched and I wouldn't go anywhere. I live 4 hours away at school and come down just for Joe and the smiles family. Oh and the lab guy is pretty darn cool too! read more

I have gone to Dr. Gray for over 20 years. I had my teeth straightened by him and have had many visits through the years for retainers and a night guard. I TOTALLY LOVE this office and his staff. This is the ONLY PLACE to go to have your teeth done. They have always treated me with respect and courtesy no matter what my dental needs were. Do not hesitate, this is the place for you!!! read more

My son and I are enjoying the experience of him having braces. Dr Gray and his staff are so caring and informative. The office is very well kept, professional and friendly. Dr. Gray is very conservative in his treatment, we are already very happy with the progress we are seeing. We would and already have highly recommend Dr. Gray and Ehrler Orthodontic to others. read more

Dr. Gray and all the Dental assistants and staff are amazing here. They all work with the highest standards and do the best job. I had braces with Dr Gray to help fix my TMJ and avoid surgery of my jaw, so grateful and no longer in pain. Now my daughter it getting her braces with Dr. Gray and she is seeing great results. Thank you all read more

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We shopped around before making our decision to choose Dr. Gray and Ehrler's office. But in comparison shopping, it was clear which office stood out from the rest. We knew it wasn't the lowest price, but we also know you get what you pay for. We never once regretted our decision. The culture Dr. Gray and his staff have created doesn't happen accidentally. It happens through dedication, commitment and continuous effort toward their mission, which results in a very positive experience for his patients, parents, and the staff. I can't think of another place of business that comes close to the message being carried out so well from beginning to end as their office does. In fact, I plan to go back for some touch-up work on my teeth next! Our daughter's teeth are perfect and she is very proud of them and helps with her confidence and gorgeous smile! read more