I came in for a simple follow up on spider bite. I have never experienced this kind of delay, with no explanation, and no apology. I was treated only with rude sideways glances, and indifference from the staff when I asked several times how much longer it would take to call me in. I waited just over an hour to be called in to the exam room, only to continue to wait an additional thirty minutes - and counting, and I've yet to meet with the Nurse Practitioner Munoz. Finally, 60 seconds of care. I don't know who to blame. I love Dr. Reynoso. I have been his patient for almost 25 years. He's a wonderful doctor, and an even better human being. read more

I have absolutely NOTHING good to say about this doctor or his office. The staff is pathetic and the doc isn't any better. If you value your life and want quality care, my advice is to stay FAR away from this place. read more

This is my 2nd review for this Doctor's office. I have got to say that the customer service has declined in the last few years. The office staff does not answer calls so do not try to contact the office via phone, the next best way to get some answers is to show up in person. Most of the customers that walk in there have the same complaint of calls never being answered. Right before Thanksgiving of 2023, I called around the 10th to get my prescriptions filled as I had run out and needed them. The office never answered and so I did a walk in visit to the office and spoke to someone at the front desk. I asked to call the pharmacy to get my scripts and she said that she would be calling it in that moment.. She did not. I waited till after thanksgiving to visit them and at that moment, I was told that they would send my scripts to the pharmacy,... which they did not. Nothing new, they usually take their sweet time to send scripts to the pharmacy (I have waited up to 3 weeks). I left it alone and went in after the new year to "TRY MY LUCK" again, to which they told me that I needed to see the DR (Update / Check-up) before they were able to send my prescriptions to the pharmacy so I scheduled and appt to the Dr. After my appointment with the PA, I was told that they were going send my scripts to the pharmacy, which they did not! It's has been more than a week and I finally got partial of my scripts but the medication that I really need, they do not release to me due to needing "Prior Authorization". I have contacted the pharmacy and they tell me that the Dr's office is dragging their feet with contacting my insurance. Not really sure why or how this place stays open if the Dr hates his patients and his job! His staff are careless and do not regard the patients. It's time for my family and I to move on to another Dr here in the valley because these people piss me off more than help. It's this system that the Dr is allowing that pisses me off, raises my blood pressure and blood sugar and they do not help in getting me the medication that I really truly need. **Beware to anyone that is looking into this practice!!** read more