Dr. Chen is a scammer. His Doctor's office was in network but elite robotics wasn't. Sure you can…read moresay it was my fault for not checking, but you'd think that they'd warn you first and they are literally right next door to each other. They make you sign a bunch of papers while you're feeling vulnerable right before the surgery. On top of this, the surgery didn't cure me. After finding out I didn't get cured, he wanted to recommend something they buy off vendors that come into their office to sell stuff. They also only gave me 3 months to pay the balance in full and told me that there was no longer payment plan cause the "doctor has to eat." Went to a real doctor that followed medically proven procedures and was fixed What a snake.

I went to Dr. Chen in 2019 for a simple hemorrhoid removal. I now have no external sphincter…read morecontrol and am unable to have bowel movements without a regimen of softeners and bulk laxatives. He had business cards saying he was a Rectal Surgeon but turns out he is only a General Surgeon. He decided robotic surgery was best which I thought was a little over the top but what do I know. I thought everything was fine after leaving his surgery center until I tried to have a bowel movement two days after surgery and could not. I felt a foreign object and pulled it out from down there and it turned out to be a Lidocaine patch normally used for muscle pain.....in my rectum. Removing it caused his sutures to come undone. I followed up with him and he only wanted to perform other tests. His office manager was apologetic saying, "We should have told you about the patch." Although I paid the full balance with a Cashier Check; someone called from his office trying to get paid the same amount again. I told them I paid in full and after a little back and forth they relented. His staff was excellent and I feel sorry that they have to associate with a Butcher like Chen. Also: no other surgeon will touch you after going to Chen because they are aware of his sub-standard care. Choose wisely folks.

Dr John Liju is a awesome doctor and has an awesome staff? He's\n Been my doctor for a couple of…read moreyears, and I trust him 100%.

Dr. Singh is absolutely amazing. He has been taking care of my pain issues for over two years now…read moreand is great!!!! I saw him during a flair up and not only did he do what the appointment was for, he acted in my best interest and did more. He reduced my down time and helped my pain issue immediately. I cannot recommend him enough. Thank you Sir. I would like to also shout out to his office staff. They have been nothing but helpful and courteous. I am truly blessed to be seen by Dr. Singh and his staff for my pain management needs.

I am thankful for the service and welcoming experience by the staff and doctors at City of Hope. I…read morecompleted radiation at this location and everyone was so welcoming, understanding and friendly. They were attentive and always got back to you when they said they would. They made a not so fun time into a time that I was able to get through without worry. Thank you!

Urology dept. Rude receptionist. Hard to get appointments, not enough doctors there at any one…read moretime. Staff not properly trained. Communication is poor.

Awful experience The in person visit consisted of the dr…read morenot touching me or getting within 15 feet of me. Why I had to drive there is unknown. Also the follow up with prescriptions was a disaster even the office manager, once involved failed to follow through or even return phone calls

I've been seeing Dr. Madhavan for 10 years and he has saved my life, literally! I've seen him as a…read morePCP and for GI, I'm so pleased with him and the staff!

You walk down a dark hallway and enter the waiting room which resembles a 3rd world country clinic…read more The two women at the desk are unfriendly. The one favorable aspect is the Physician Assistants who conduct the initial exams. Helpful and friendly and patient. Dr. Pruthi does the procedures and he is the most arrogant and dictatorial physician I have ever met. There is no real discussion and explanations. He tells you what he wants to do without engaging in answering questions or partnering with the patient. I trust him not at all.

The immediate entry of this establishment really almost had me getting back into my car. I was…read moreappalled by the odor in the hallway to the Dr's office...it was horrible. But then I got to the office ..it was very clean, neat and no odors from the hallway made its way into the office. The medical staff were very kind and professional. Dr. Pruthi was very kind & professional too I felt comfortable with him. It's so nice to go to a medical office where you feel this way about the whole staff. The procedures that I'm getting ready to have I had to make sure I felt comfortable with the Dr even though it was for a short time that we met. Me, usually I know right away to walk away or stay. He appears to be just what the doctor ordered. Thank you staff and Dr. for meeting with me and having me feel like this...very positive

Where do I start? This has got to be the worst medical office staff in the AV!! I haven't even been…read morethere a year & they have dropped the ball with every single visit!! Beginning with the first visit, that I waited 3 months for, I was not on their schedule!! Thankfully, one of the staff members remembered scheduling me, however, I waited 2 hours while they "worked me in". They have dropped the ball on prescriptions & lab orders EVERY SINGLE VISIT!! The most recent error was sending the wrong rx to the pharmacy, which cost me $100. Unacceptable the way they rush, assume & quick to give out the wrong info. Dr. DeSilva is wonderful, but once you leave the treatment room after talking with her, nothing gets done!! I've had to repeatedly ask for lab orders & rx's to be sent out. In addition, they failed to update orders in the system. How embarrassing that the Dr has to call the pharmacy to see what the last dosage was because her staff failed to update the chart. Complaints to management & Dr DeSilva were a total waste of time, nothing has improved, it just gets worse!! Moving on to where patient care matters & I'm taking my husband with me!

The worse experience I ever had . I went to this place to…read moreget Botox on my forehead only; and I end up with uneven eyebrows . That not been enough the wrinkle lines stay the same.. when I called to let them know they literally had the nerve to tell me that I was like that. So I didn't even bother to returned the call .. like there is No possible way they have the nerve to tell me that .. this wasn't my first time getting Botox to begging with and no I didn't have so uneven eyebrows with a dent in between them .. completely botched Botox . I will never recommend this place not only for the bad experience but also for not even trying to do something to not accept they did made a mistake.. ! Too bad I can't give them 0 star .

She's not there anymore. I really wish I could find her. Haven't found a good doctor since she left.read more

Dr. Susan Nasser is an amazing physician, who cares deeply about her patients. Our family is so…read moregrateful for her awesome bedside manner & her medical expertise!

As a PCP I found her rude, unprofessional, and dangerously haphazard with healthcare…read more I got a bad feeling when I came to my first appointment visibly injured--bruises, scabs, and cuts on my legs/arms/hands--and she didn't comment on it at all. It was due to a nasty fall, not serious, but I thought it odd that Dr Motlagh didn't seem to notice or show any curiosity/ concern. Not a dealbreaker, but she was one red flag after another after that. Also, as a new patient, she makes you sign a form waiving a right to legal action, forcing you through arbitration if she commits medical malpractice. She overbooks and under-serves her patients. When I asked about it, the nurse told me a wait of 30-60 minutes was STANDARD. Sure, that's happened sometimes in past clinics due to the dr giving each patient careful time and attention on their care...but she does not. My time with her felt like she was rushing me out the door. Other doctors will apologize for even a 15 minute wait--after a 45 minute long wait, Dr. Motlagh told me "If you don't like it, you can leave." I definitely felt like I was being milked for as much money as the practice could get, and not just overbooking more patients than she can handle. It's crazy that office policy is to book you to come to a follow-up appointment (with a copay charge, of course) just to go over lab results before you even get those labs done; every doctor I've ever had will email or call with the results; followup appointments are only for if something serious is found in the labs. Being kept waiting almost an hour for that ten-minute appointment is also very unprofessional. The office also made several mistakes with my healthcare, including not knowing why I was in the office, not consulting the info I provided about the medications I was taking when prescribing me something new, and rushing me to the point that I had to chase the doctor down in the hallway just to get her to answer a question about my health. I'm not surprised--she seems so rushed and behind that I don't have confidence she's taking the time to treat patients right. I've never had a doctor where I felt I had to advocate so hard just to get routine healthcare done right. While her bedside manner can be nice at first, she gets very mean-girl energy the minute you express an issue with anything she says or does. Her language and tone were shockingly dismissive. The rest of the staff is okay, though clearly overworked. I would literally rather drive to Santa Clarita or even LA to see a halfway decent doctor than go to Dr. Motlagh's ever again.

Dr. Motlagh is an outstanding doctor who truly cares about her patients. My father absolutely…read moretrusts her and always feels well cared for at every visit. To those claiming she's "only about the money"--that couldn't be further from the truth. The reality is that insurance companies often reimburse physicians far less than they deserve. Despite this, Dr. Motlagh goes above and beyond. I've never seen a primary care doctor spend as much time with patients as she does. Most doctors are in and out in 5-10 minutes--she takes the time to listen and treat each person with compassion and respect. Like all responsible physicians, Dr. Motlagh has to follow strict guidelines from the DEA and medical boards. In many cases, she's required to see patients in person before prescribing certain medications--that's not her choice, it's the law. There's a lot that happens behind the scenes in healthcare that patients may not be aware of. But those processes are in place to protect us and ensure we receive safe, quality care.