I write reviews when I have great experiences and bad ones. Unfortunately I don't agree with how…read morethey handle business, charges and lack of follow up. Additionally over charging and wrong diagnosis's played a part of my bad experience. Close to $800 spent to keep being told I had a pulled hamstring when I kept saying it was Sciatica is wild to me.

The staff at this facility are so warm and kind. I am a little skittish when I go to the doctor. It…read moredoes not matter if I am there for my annual exams or for random sickness. I am generally uneasy when I enter the doctors office. I can honestly say - that my visits to this facility can take the anxiety out of the whole visit for me. They have a clean and open waiting area. They have several staff members so you do not have to wait long to check in and everything else is accessible. Including the doctors. I have met with two different doctors at this facility and both were warm and inviting and took time to thoroughly explain information to me. I feel a sense of peace and trust when I listen to their recommendations.

CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

. Dr Kanelos is the best general practitioner in the area. I have been a patient of Carolina Family…read moreHealth Care since 2001. I have never once experienced an issue with billing or care. In fact, of the many doctors I have to see Dr Kanelos by far gives the most time and through explanations. I have looked over all of the reviews here and it is very revealing that there are large percentage of 5 stars and an offsetting amount of 1 stars. Ironically, all of the 1 star reviews had to do with money they had pay or lack of professional care. It's routinely receive follow up callsfromLIsa to see how I am doing after they notice I have went to see another doctor (specialist) for a condition I am being treated for. It's typical for people to leave reviews that feel they have been overlooked or underserved. The one star reviews have complained about 2 things: 1) a sum that they owe the. practice because their insurance didn't cover the tests the doctor or the PA ordered for the patient 2) a long wait 3) rude front office staff. As to number 1 if you expect god care then their are some things that the doc may order that will have to be paid out of pocket. 2) The same people that complain ed about having to wait beyond their appointment time are the same people that said that the doctor didn't spend enough time with them. This is ridiculous. In my 25 years of seeing doctor Kanelos there were many times that I was seen later then my doctors appointment. However this is the same with every doctor. The good ones give the patient the time they need which often results in others having to sometimes wait beyond their appointment time. Finally, I have never received anything but courteous service from the employees on Dr Kanelos staff.

My 2 kids and I recently had our annual physical with Dr Pennington and 3 hours (YES, 3 hours!!!)…read morewere set aside for our appointments! We didn't need that much time, but the fact that she set aside that much time was refreshing. We didn't feel rushed and felt like she was very interested in learning about us and our health needs. I have since had an email conversation with her and she was very prompt in replying. I highly recommend her! This is the way all doctor practices should be!

From the owner: Pennington Primary Care is a direct primary care doctor that works directly with patients…read moreIf you miss the good old days where your doctor treated you like a respected individual, you'll be thrilled to join Pennington Primary Care. We view the patient-physician relationship as being made up of a team of equals with a single focus to help you reach your healthcare goals. As a family doctor, we have noble ambitions at Pennington Primary Care, all of which revolve around giving you the most individualized care imaginable. We are a Primary and Family Care practice in Rock Hill, SC We desire to see fewer patients in the name of high-end medical care. We believe the best medical treatment comes from one-on-one interaction, so we're eliminating the middleman and inviting you into our family.

I was a long time patient of Dr Katibah, as was my father. He really takes his time to understand…read moreyou and listen. He will keep working on solutions if you have a medical issue. As another said, his office is not the typical doctor office of the 2000's but more like the doctor's office of the 1950's or 60's. Bottom line, he really cares about the patient and giving quality care.

Wonderful doctor, superb business model and amazing care! If you are in need of primary care and…read moreare fed up with crazy fees and factory-minded physician's offices, give this doc a try! Rachel in the office was a delight, and I spent more time talking to my doctor than waiting. How cool is that?!? I feel really invigorated to have this resource in my life now. Great peace of mind

I went here to establish care and I wasn't impressed. The doctor knew his stuff but he was very…read moremilitant. No bedside manner. I want my PCP to at least act like he cares about me. Still looking for a PCP.

I went to easttown family physicians back in 2013-2015. I was on a treatment plan for substance…read moreabuse. I consistently struggled. Frequently relapsed. However they never disqualified me from the program. They continued to try and help me change my life. I'm living a life never thought possible today. I highly recommend this Eastowne and want to say thank you.

Dr Keith and her team was super amazing and welcoming. The environment was calm. The nurse and…read moreother staff very gentle . I love my dr already she was so informative. Definitely a great choice for a primary care physician

I have been a patient of this office for a few years now and just happened to notice their poor…read morereviews, so felt compelled to write my own as my experience has been great. The office staff, nurses, PA, Drs are all friendly, listen well and do nothing to make me feel like I need to change offices. To keep up my script, I need to meet with the office quarterly, so I probably have more experience than your average patient and not once have I had a subpar experience and have actually recommended them to friends in the market for a new PC.

Dr. Dave is knowledgable approachable and available to help you achieve the wellness you desire…read more His holistic approach is such a rewarding experience compared to your general "assembly line" Doctor experience. From old to young the very sick to the fairly well he does it all and very well. He has excellent connections for any service he does not provide himself. Highly recommend after using him as a consultant and naturopath for my patients and my self!

I met Dr. Dave by chance (or was it?) at a farmer's market about a year ago and I am so glad that I…read moredid! My 13 year old son had been suffering with heartbreaking anxiety and panic. I had tried teaching him relaxation techniques and gave him probiotics and Vit B in an effort to help but to no avail. His pediatrician wanted to put him on prescription drugs but I knew in my heart there was a better way. Within one month of his initial consultation and subsequent treatment plan created by Dr. Dave he was 100% better. I never have to ask my son to take his supplements or tincture because it has helped him so much that he never misses a day on his own. He hasn't had a panic attack or complained about anxiety since and for that we are eternally grateful to Dr. Dave. Of the Earth Wellness is awesome and I whole-heartedly recommend checking it out for yourself!

very nice and helpful. I was 90 minutes late for the appt and could not figure out which Novant…read morebuilding I was suppose to go to exactly. Novant needs an accessible overview map of their buildings. I have to see another doctor because of my stress and high blood pressure.

I have been a patient at this practice for several years the past two years the turnover there and…read morethe disrespect to the people that need their healthcare has been outrageous this morning was the end for me I went in early so I could get in to see my doctor or excuse me my PA and I waited for 30 minutes I watched people go in no one came to get me it's different if it's not a doctors office but whenyou need help with something that's going on with you physically I just don't know how else to explain how upset I am right now I do intend on speaking to the higher-ups about this because talking to someone in that office does no good they just beg you to come back I gave them many chances I'm done after that you can't treat people that way I came in for a purpose I have an issue with my shoulder today I'm also on a medication that I'm wondering if I should even really be on and I'm getting older so I need a good doctor I need somebody that cares and they don't seem to! As I said when I walked out I am done !!!!!!!!!

Dr. Larsen is retiring, and the replacement is Dr.Ho. first…read morevisit with the new doctor, was for a diabetic checkup. everyone knows a diabetic check up includes an examination of feet, as they are a special concern for Diabetic patients. the new doctor made me come in to reissue a Lyrica prescription Dr. Larsen has approved for over 5 years. Incidentally, Lyrica was prescribed because of neuropathy in my feet. He listened to my chest and complained about his previous Employer Novant Health, no standard questions, no foot examination. it was hard to decide to leave this practice after over 20 years, because doctor Larsens assistant, Aja, was equally as competent as Dr. Larsen. Best wishes to Dr. Larsen, but the practice is suffering without his guidance

Dr. Larson and his team are great! He listens to my concerns and acts on them! The front desk staff…read moreare really nice and efficient. I also take my 8yr old here and the phlebotomist done a wonderful job with him! I've never had a problem getting through to the office or having a nurse call me back with my concerns. The medical assistants are sweet AND my prior auths have went through smoothly. Rx have always been submitted in a timely manner. They even mailed me lab results! Not sure what much you could ask for in a doctor's office! I love it here and recommend 10/10. The previous reviews below seem to be more of a bedside manner "issue", BUT I CHOOSE EFFECTIVENESS AND EFFICIENCY when it comes to my care any day!!!

We just recently joined this concierge style medical practice. Our family physician, Dr. Silva,…read morerecently joined this partnership and we followed her here. You pay an annual fee depending on your family composition. The benefits are many, especially compared to HMOs and other medical practices. Appointments can be regularly made same day or on the next. And the scheduled duration of your appointment is 40 minutes v. the standard 15 minutes. Much more time to talk with your physician and get her relaxed, not rushed, attention. They have support staff in-house. There is a nutrition/dietician consultant. A small gym is available for your use supported by their in-house trainer/physical therapist. The physicians include a cardiologist that works well with the family practice practitioners. As this is a small, personalized practice, the physicians regularly update each other, especially when they see patients who are part of another partner physician. Personal, readily accessible, part of the Novant system, Hallmark is well-connected with truly top quality specialists. All insurance is accepted..at least all of ours is. Now in our 70s, we are very happy and reassured being part of this practice. We will receive great care as individual people, rather than just part of the daily flow of patients. Check it out yourself.

Avoid Novant Health Hallmark Care. I made an appointment for my 99 year old mother to interview…read moretwo of the doctors at this practice with a view to joining their concierge care program. Upon arrival, the disorganized staff put her into a holding room and ignored her for an hour past her appointment time, until we simply gave up and left in frustration at the horrible patient care and attention. This practice is disorganized and, in terms of bedside manner, incompetent. We will go elsewhere for our medical care. Any so called "concierge practice " that behaves in this manner should be ashamed to call themselves healthcare providers. Update: While I appreciate the apology, trust, once lost, is very difficult to regain. What we saw was a level of disorganization and, more critically important to patients, an absolute lack of any concern or caring, both in the office and when I called the receptionist. I have had more caring responses at the Department of Motor Vehicles--a low bar indeed. I sincerely hope that what we experienced is an aberration, and wish you well in correcting the issues we experienced.