I discovered Inspired Eyes through my insurance provider's app while searching for an optometrist…read morethat offers direct billing. When I visited their website, I noticed the doctor looked quite young, which made me curious about his experience. Still, something about the team's welcoming faces encouraged me to give it a try. I've worn glasses since I was 14--now I'm 62--and I've visited many optometrists over the years. I expected a typical visit, but what I experienced was truly exceptional. The technician who first saw me used state-of-the-art equipment and kindly explained each step of the process, making sure I was comfortable. The eye exam with Dr. Walker was the most thorough and informative I've ever had. He was patient, professional, and made me feel genuinely cared for. While waiting for my eyes to dilate, I met with the optician, who took time to understand my specific needs--how I use my glasses, my work setup, monitor distances, and more. Despite my limited budget, she never rushed me or pressured me into buying something I couldn't afford. She offered many options until we found the right fit. Dr. Walker later checked my eye pressure and explained the results clearly, even offering tips to protect my eyes. Another optician then helped me finalize my lens selection based on my budget and insurance coverage. Though I only purchased lenses this time, I was impressed they welcomed customers bringing their own frames--unlike some places that discourage it or give disclaimers about potential damage. I was able to choose the right lenses for my needs today. I truly wish I had purchased a full pair of glasses here because they have such a beautiful collection. To sum up: from their cutting-edge technology to their knowledge, kindness, and outstanding service, Inspired Eyes exceeded all expectations. I'll definitely return and highly recommend them. Thanks to all the staff! Have you ever received an email from your doctor summarizing your visit and offering personalized lifestyle recommendations for your eye health--just 10 minutes after leaving the clinic? I did. I even saw him with another patient right after me. Wow!

Please do yourself a favour and check out Inspired Eyes if you haven't already. I know they're…read moreaccepting new patients as I'm one of them :) I came in for an eye checkup and inquired about switching my contact lenses from daily disposable ones to regular monthly ones. After my check up, Inspired Eyes ordered me samples of both for free. They told me to try them out and to come back in a few weeks to order whichever one felt the most comfortable. After trying them both out, I decided to stay with my daily lenses. When I came back to order them, Dr. Walker wanted to double check the fit one last time. While he was doing this, Lana fixed my sunglasses for free. I ended up placing an order for 90 days of disposable lenses and they arrived 2 days later. I feel like all of this combined is the definition of going above & beyond! Also I feel like it's super important (and comforting) to know your Optometrist cares so much. Thank you thank you Lana & Dr. Walker for all your help! I will forever go to Inspired Eyes!

I had a great eye doctor visit BUT fitting for eye glasses was awful! The woman put the close up…read morelens too far down on the glasses and I had to resort to holding glasses a certain way to read. Went back and a different woman adjusted so that specs ride very high up on nose and chafe my ears as well. Now view through a slanted lens which seems to be not as clear as original position. Will return one more time for fitting or or see if they can replace with correct position. Or will try replacement lenses on my old tried and true frame but if no satisfaction will go back to my old source for glasses. Also had to wait a month for new glasses then another month for the replacement. FAR TOO LONG! gw

Not a good experience regarding cataract surgery referral by Dr Ericson. She would not listen to…read moremy input on the state of my eyes and kept wanting to sell me a new prescription when I needed surgery. Went to Dr Good in Summerland for second opinion at which time he said surgery was necessary as soon as possible and helped get me on waiting list for amazing Dr Browne. I felt I was treated as a retail patient and not a medical one. The cost for over $400 for a new prescription that last 2 weeks and 6 month delay getting on waiting list for surgery is not acceptable.

I am new to BC, in the last couple of years. My first time at Strawn was an amazing experience!…read moreFrom the time I walked in the door until I left; the most warm and welcoming staff! Dr. Shawn Laycock was very detailed in describing his findings. I would highly recommend this business to everyone.

From the owner: We offer comprehensive eye examinations, emergency eye care, contact lens services, dry eye…read moretherapy, surgical co-management, automated visual field assessment and high definition 200 degree wide field retinal imaging that avoids the need for dilation drops. We have over 1000 frames and sunglasses in our dispensary and have an in-house edging lab. No referral required!

Had my eyes tested on July14, 2020. Spent $800 on new glasses. Waited 3 weeks for them. Told the…read moregirl fitting my glasses that I couldn't read on that card they show you, she just continued on. After afew weeks I complained that I could not read and they made an appointment for me on Sept 3. Dr. A Dhillon tested my eyes on a machine and then said I needed to see an Ophthalmologist and would make me an appointment! Well it is now Sept 16, have no appointment with anyone yet and I can't read! He showed no interest in my not being able to read. I can't read my pill bottles, any invoices etc. My glasses I got 4 years ago were 2.50 and these ones are also 2.50. I know my eyes changed in that time! Terrible service.

I walked in to this store yesterday to two saleswomen at the front desk who couldn't even be…read morebothered to stop their talking or turn to greet me or acknowledge me . Then a woman came barreling from the back to demand I put a mask on despite no signs being up to wear one in their store and the mandates being over ... nowhere else in the mall requires masks and they had zero customers the whole time I was shopping so you think they would be more welcoming. I felt like I walked into a mean girls club where I wasn't wanted instead of a customer wanting to drop a couple hundred dollars on sunglasses . I would have found it a bit awkward to put on a mask but if they had a sign up and a more friendly attitude I wouldn't have just left feeling so out of place . Complete lack of customer service or even a desire to make sales ( as a former salesperson was appalling ) . I do not reccomend this store .

The Lab Staff in the Penticton Branch is very knowledgable.read more

It is a pleasure to recommend the service of Soul eyewear in Kelowna. Shareen used her knowledge…read moreand professional skills to accurately measure my progressive lens and to guide me through the process of getting well fitting glasses. I have been wearing glasses for many years. The service and follow-up I received from Shareen at Soul eyewear was excellent and appreciated. To summarize in one word, I would say it was outstanding. Many thanks, Colleen

Excellent service. Attentive and thorough and genuinely kind. Will definitely be back.read more