Dr Terrazzo did an awesome job on our floors! They were built in the 1960's and had several years of abuse by the time we bought the house as a fixer upper 10 yrs ago, Then our house flooded with Ian, and the construction crew really made a mess of our floors. After Dr Terrazzo came and cleaned and polished them, they look a wonderful! I would have never thought they could look so good! Im very happy with the work that they did, Everyone was polite and professional and the prices were reasonable. read more

Chris did us a huge favor by acting the way he did and hanging up on me before our job started. We did not read the reviews, but we did now and there are way better Google rated terrazzo restoration company's than this. If you have a future appt scheduled, cancel it now. As many people have stated in way too many reviews, they will jack the cost up, damage your house and terrazzo then never come clean to resolve. Look at the consistent pattern in the responses from Chris. Appt scheduled for us by Chris in August for December 27. We reconfirmed after Thanksgiving. Phone call from tech on December 21, 45 minutes out, they were on their way, a week early. The lack of "oops we made a mistake and do not worry" was not an option for Chris. His response, well you booked it between two holidays. No, you booked it Chris, we agreed. There was no reassurance that we were set for the 27th per Chris at that point. We have half our house moved out, and planned to have the rest completed by December 26. We called Friday, December 22 after we were feeling not to easy about this, to be so wishy washy on the date, to have Chris in his great customer service form, not be 100% set on start date, proceed to tell us that the guy would measure and send us a Venmo. All NOT DISCUSSED IN AUGUST. I measured and counted the holes and he set a firm cost in August. And now the price may change, this part of the process was never discussed and about how we pay, we don't do Venmo. He was adement this was discussed, no it was not. So now you can change the cost. We tried to clarify all this and poor Chris felt I was talking over him and said, "I don't want to deal with this right now" and in the best owner customer service form, he hung up on me after my next word. I never once raised my voice and was trying to get solid clarification. Then sends a text "not our fault mis schedule, we have 10 to 15 jobs a week, we can discuss later when we can both be heard" Smart people, go to Google type in Terrazzo restoration, Art T LLC and Amazing terrazzo resteration are two way better options than this guy. 4.9 and 5.0 all very happy with the outcome and the service VS 3.9 which will probably be lower by the time this is posted read more

Dr Terrazzo I would find someone else to do your floors. I was so excited to have bought a home with Terrazzo floors.. I had saved up my money and began my search for a company to fix and refurbish the floors. I started my research by looking at online reviews. Dr Terrazzo had both good and bad reviews. I understand not everyone will be happy ... So I regretfully chose Dr Terrazzo. The initial call with the owner Chris was very brief and abrupt more of let's schedule the appointment vs education on what's to be done or what to expect. Technicians arrived and I was told due to the age of the floors not all the stains would come out. Ok I understand this .. as it is a old and porous material. For the additional charge they will fill holes and cracks, I agreed. Day 1 the Techicians didn't have proper materials/supplies to work a full day. Day 2 was delayed as they waited for materials to do the job that had been booked months prior. As they did the work I did ask questions especially regarding the new stains on my floors that had not been there. I was told not to worry they will disappear &/or lighten up. I allowed the few weeks for the new stains to lighten up/disappear... The stains have not gotten any lighter or disappeared, i have a crack that was never filled. Numerous of spots that do not have polish and I have walls and trim damaged by the machines the technicians used.. So i had reached out to Chris the owner a few times whom had advised they will be out to rectify the problems. But I am still not on his schedule to have my problems fixed. At this point I'm so disgusted looking at my stained floors with missing spots of polish.. I do not want them in my house. Please reconsider hiring this company. Do more research..Be sure who you choose. Buyer beware.. Run .. It's not worth the problems read more

Inquired to Chris through their website and he got back with me in just a few hours. Great response time and awesome team he's got. I went with an industrial look in my garage and it came out great for what I wanted. No complaints here, just smiles. Thanks gang! My man cave is now closer to being a reality! Highly reccomend read more

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Worst experience with a contractor ever. If I could give no stars I would. Like all the other reviewers, our floors were worse than when they started. The contractor that showed up admitted after starting the floors that he was not a terrazzo guy he was a concrete guy and that his company did not even have the equipment needed to do our job. Not to mention they ruined my walls and all of my stainless steel appliances in addition to the floors. BE WARNED this is not a good company. Worst Worst Worst! A complete mess! Ask other flooring companies, they all said that they are called into repair damage done by Dr Terrazzo all the time. read more

Very disorganized bunch. I was given a price over the phone, and was told it would be done by Friday. 2 guys showed up at 11am on a Wednesday worked for 1.5 hours and left. 2nd day 1 guy showed up at 11am and worked for 1.5 hours. Friday 2 guys showed at 11am and worked til 230pm. Saturday 2 guys worked from 7am till 2pm. Sunday 2 guys worked 8am to 2pm. The workers asked my wife for peroxide to use on stained areas, used all I had( half of a small bottle) then told me they ran out of peroxide. instead of getting more peroxide, they left the remaining stains on floor then sealed it. Whole process I felt was being rushed, as one of the workers told me they had to start another job on Sunday. Also the 50 patches that were included in price were horrible! I wish I could post pictures. I would not recommend Dr. Terazzo. read more

http://orlandoterrazzo.com/ We had Orlando Terrazzo refinish two small bedrooms in a house that we are renting. The owner Chris was nice at first. Charged $1,000. We thought it might be a little steep, but didn't have any experience with floor restoration and nobody else we called returned the call, so we paid it in order to have work done before we moved in. His worker that showed up complained that it was taking too long. They showed up at 9:45 am and were done by 2:45 pm. There is a crack in one of the bedrooms. Worker said it was there. My husband and I removed the carpet and did not notice any cracks. When I called to question it Chris insisted they could not crack terrazzo and was very rude to me and the owner. I do not recommend them. read more

Let me start off by saying that this owner always and I mean ALWAYS has an excuse for his poor service. We used him for a job in Clermont and it was terrible. I will show pictures of the finished project. What's the saying? "A picture says a thousand words" see for your self. No need to write anything else. read more

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I am beyond devastated by the way I was treated by the owner and his employees. I hired Dr. Terrazzo to resurface my Terrazo floors. After the first day I had concerns about the state of the repairs and so I called the owner asking for reassurance. He was so rude and would not stop yelling at me long enough for me to actually say anything. The next day, the workers who were at my house started yelling at me and my husband for calling his boss. Bottom line the floors look horrible, they damaged baseboards, doors and kitchen cabinets. They did not take any precautions to protect my cabinets / floors/doors etc. This house has just been completely remodeled and was vacant. The repairs are also horrible and when I pointed out to the workers that he missed an area he told me that it was my fault because I didn't point it out to him before. Seriously? He did offer to come back to fix the holes he missed but at this point I just wanted them gone. The polish they put on was done with a mop. I'm totally embarrassed by the work they did and do not want anyone to see these floors. I felt bullied to pay...oh the good news is they gave me $100 off the $3800 bill because of the damaged cabinets...seriously. I know the owner will have a rude response because looking at the other reviews that's what he does..what he DOES NOT do is take accountability for his work or employees. Lesson learned, hopefully I'll save someone else from using them. read more

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Watch out for David, the snake oil salesman, then get an attorney to read the job proposal. My mexican tile floor was not stripped as disgussed with David, with removing some rubber that stuck to the tile from a throw rug I layed down on the floor and swirl marks left from previous sealing job that needed to be removed. First the workers arrived and put 2 - 1 gallon bottles of disinfectant on the counter, saying one is $350.00 and one is $400.00, they wanted me to buy one of these bottles along with the price of the job. Right there I should have kicked them out of my house, but I believed they were honest. They just cleaned with a buffing machine that damaged 6 or more tiles in the kitchen and sealed the floor, its nice and shiny with all the swirl marks showing up nicely. These are conmen that are out to do a substandard job. This is why I never hire anyone, just DIY myself, it sickens me to walk into my kitchen everyday and look at the floor, $1300.00 job I could have done for $40.00, I laid the tile, I've been laying mexican tile since 1976, I feel I know what I'm talking about. I'm sure the company will say, something like we reached out to you or some mumbo jumbo, they didn't, they just took the money and moved on. read more

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Interesting that Chris can't find our records. We begged him to come see the work himself and he refused to come out. I don't feel the need to publish my personal address but we had just bought a 1700 square foot home on the beachside in Daytona beach shores area (port orange address). Maybe that helps. You said you would send a different person to re do the job but you sent the same angry guy who showed up wanted to yell and pick a fight over his workmanship. Definitely something we were not comfortable with. Would have been better if you would have come yourself to see the job, stand behind the work and talk like adults. I don't recommend this company. read more

Dr Terrazzo - Floor fill in - Flooring Near Me

I paid extra for stain removal and repairs. When I saw the floors still with stains and small cracks not repaired I told them I could not accept this work. I was told different crew would come Thurs or Fri. No show and owner would not give me another date. Sorry I gave 50% down. I fired them and will go with another firm.The old saying You get what you pay for is true. Thought I would save a little now paying extra. Forget Dr. Torrazzo read more

people go to yelp to leave bad review, so im going way out of my way to say these guys KNOW THEIR STUFF. they were quick kind and professional. you can trust them or they wouldn't be in business as long as they have. i think like 15 years is what chris said? read more

I am genuinely surprised this company doesn't have better reviews on yelp. Our non-profit needed some extensive floor work done and Chris and his team delivered. They were so generous with their time and resources that I don't think we'll ever be able to fully express our gratitude. The work looks fabulous and perfect for what we needed. I know if there's ever floor work needed, this is who I am choosing! read more

This is untruths. You only spoke to Jeff twice on the phone, the rest was me. So it's a lie that you never spoke to me. Also, you did run the credit card twice for $2,000 and returned the one charge after seeing it was a double mistake. Also, you did know about the wrong chip color and the wrong color that did not lighten, it remained the same color from installation to current. You said it would look great and if it didn't you would come back out at a later date. That's what your guarantee was. After we did call back!!! You said 30 days before you could get guys all the way out to Dunnellon from Orlando. Do you realize in 30 days what a burden that is?? When we asked you why 30 days... you said you didn't have guys available. We did tell you and the workers about how dissatisfied we were. You said it wasn't your fault, that the house was old and the stains were not coming out (still charging us though) and the white chunks with black chips on a grey floor were correct! You argued with me over it. After I even asked to text you pictures! How can you forget? Since you did not return any credit to our card for your shabby work and drywall damage. Nor could you timely (before 30 days) respond to the horrible job.... we had to suck it up as our fault for hiring a horrible contractor and just let other people know. And to fix the drywall??? If you can barely finish floors, what makes you think we would let you back in the home to fix drywall--- 30 days later when it's convenient for you. Yelp has hidden 8 poor reviews of your work. Only showcasing 3 people who gave you great reviews. Shabby work, lies, and unprofessional-- and Still not apologizing or even admitting that you were made aware of these issues. Also "thousands of dollars" means "plural" more than $2,000.... which you did charge to the account. And you admit to in your response. This isn't rocket science that you perform horrible work and can't do math and aren't a stand up company. How about you call us and try to make it right financially? Thanks!! read more

Dr Terrazzo - Flooring Near Me

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If I could give no stars I would. Hired to clean brand new concrete floors. After multiple attempts the concrete got worse. Promised to make it right. After nasty unprofessional text he never came back. We spent thousands that is now gone and a floor that is worse off than when he started with his big promises. We were forced to hire a different company. They were shocked at the condition of the floor. More money was spent and the job was finally done right by other company. Dr Terrazzo is unprofessional and at the end a thief. read more

I would also give no stars. Not only did they leave my nails uncovered, but damaged my property in the process. Spray went up the walls with chunks on the paint, my baseboards were destroyed, my door was gouged, my ceiling fan somehow got chipped, and they left a huge pile of concrete at my front door in my garden and chips of cement went all over my decorative globes and ceramic pot. The owner Mr. Hilderbrand threatened to call my employer, called me a skank and wouldn't listen to my concerns before threatening to file a lien on my house. I was charged $10 a nail for a total of almost $1300 and got left with holes in the floor where the nails still show, they simply cut off the top of the nail, leaving it exposed. read more

Horrible company , I recently wrote this review of very bad business practice , price switching and poor craftsmanship, there reply was that I did not tell them how many holes I had when there was no way I could know since the entire area was covered in carpet, that they were happy to remove at no extra charge, until after they removed it and then charged me 600$ for 20 min work. The holes that they filled were filled with the wrong color cement so now I have what looks like paint spots on my floors and my floors are very dull, I was expecting some shine. And finally they claim to have offered me a refund which has NEVER happened , so again more lies! read more

Wouldn't recommend. 2 stars since they did show up and prices weren't outrageous- just crappy quality. I will start by saying, we were told our floors weren't in the best shape (holes and discoloration) but filled holes were cracking within days after we gave the suggested time to let floors set. On their website they show seamless patched holes- definitely not the case.... paid to have the stone look and in some holes they sprinkled like 2 stones making it look way off from the rest of the floor. Areas were sealed over that look like they were covered with dust. Plus floors were sealed uneven, some areas still rough. Owner had employees reach out to fix. We had other contractors working the house. Eventually we decided to not even deal with them again... when the floors need done again, we will look to have them refinished by a different company. Pics show cracked holes, uneven stones, dusty floors. read more

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I schedule my office concrete floor polishing and sure enough they arrived to Miami and in a short 48 hours all 2,025 sq ft of floor was done, well so I thought.. I wasn't allowed in the office to inspect before they left because supposedly the floor was wet, so I waited and paid. The next day as I walked thru the office I took videos of all that I found was wrong, from white huge spots, what seemed to be oil stains and boot marks from the sealant that was used. Sent it to Chris the owner and since there was an issue with his credit card processing company and I had paid with an American Express he needed me to wire from my bank account the amount "red flag" should've known better..he agreed to come back and fix it but soon the day came and he had to postpone again and asked me to talk to Garret which again was the 1st he knew about my claims. Chris began to get agitated with me and started saying there is no miracle liquid that would remove those stains that they would come back and fix it but that what they had done was right. Chris knew my urgency and didn't even care to schedule me still waiting on his call. I went ahead and hired a new company to come out just so that I could get a 2nd opinion and ended up hiring them.. I can 10000 % say that Dr Terrazo is a complete fraud. This company has worked on my floors for 2weeks straight and now I can say my floors are polished correctly, no sealer just real concrete polishing . Dr Terrazo and Chris I'm coming for you because what you are doing is not ok! I work damn hard for my money. And do yourself a favor get god out your mouth because your using him to get to innocent trustworthy people like myself...I wanted to believe in you so much See you in court! read more

Dr Terrazzo delivers. Super work. Professional. On time. Results were just great. Best of all they stand behind their work. Nine months after the work they helped with a mishap. You could not ask for a better company for your terrazzo needs. Chris the owner helped us on a Saturday. read more

Gave my houses old terrazzo new life. Was skeptical at first but they did an incredible job. Very fair pricing and exceptional quality. I highly recommend this business. read more

I called this company to get my tiles and grout clean and seal. What a fricking nightmare it has been. Its been almost a week and my family is sleeping now on an air mattress, all my furniture in the garage, after being in a hotel for 3 days while everything dried up. My dogs were boarded for this project because they cant be in the house. And im at 525$ expense on dog boarding and have missed 5 days of work. The horror started 3 days after "sealing" the floors. Andy (the expert in floor sealing) told me that after 48 hours we could move back into the house, so to be cautious I gave it another day. On Monday, I was painting my baseboards; and by just cleaning paint spill(less than a penny size spill) with a damp rag (not wet) I began to notice that the sealant was peeling off the floor. I immediately called his guy Andy and told him about it. His guy Andy admits in front of my family and other tile workers (that were repairing some tiles) that he used the incorrect sealer on my floors to then deny it to his boss and my son ( I had him on speaker for God sake). Andy even stated that he would fix the situation and to not even call his boss Chris. A few days later Andy comes to my house and promises that he would fix it, that this time he was going to buy the correct sealer. At that time I asked him nicely to send me the name of the sealer, because to be quite honest I totally loss trust in them. Andy calls me to then tell me to purchase my own sealer after speaking to his boss, " Chris the Dr of flooring". Hmmmmm ..Im like I paid your company 1500$ and now he wants me to purchase the sealer. I had to have my son speak to Chris cause he is very rude!! So now they are going to come back and take the sealer (admitted wrong sealer) out. We just want this cheap and wrong sealer off my floors. I am going to be left without any sealer because I don't think that they know what they are doing. I shouldn't have to buy a sealer for a company that calls themselves DOCTOR's of flooring. His own guy Andy admits using the wrong stuff and applying too much of it. Everyone in my house heard the conversation because he was on speaker. Andy even talked to my tile repair crew and admitted that he would come and fix EVERYTHING!! Andy even stated that the sealer that he was going to purchase now was going to be ceramic tile sealant. So I wonder hmmm what did they use Mop and Glow or Rejuvenate. I definitely DO NOT RECOMMEND THEM!! Don't be fooled people!!! Not every Doctor knows what they are doing right!!!! . Do your homework!! Needles to say ill be taking them down to the courthouse to get my money back! If I could give them a 000 I would have!! Just looking now at all of his reviews, woooow... They should loose there license read more

I could not be happier with the results of my terrazzo floors. I called several companies and had a few quotes. Chris was very thorough in explaining the process and sent his crew out the very next day since they had a cancellation. He has been doing this for over 20 years so that says it all. And if NASA hired him for their floors then he can definitely do my house!!! My furniture had not been delivered to my new home yet so it worked out perfectly. Dave, Amber and Andy spent two days making my floors look like new. I was realistic about certain stains but they are lighter and look so much better. I had some really bad holes from where the carpet was ripped up and the patchwork is hardly noticeable. I would definitely recommend this company to anyone looking to restore terrazzo. The pricing was very reasonable for the time and labor spent. I am attaching some before and after photos. Thank you Chris for helping my floors look beautiful!!! read more

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I would give them a 0/5 if I could. I am writing this for all the other guidable people this company has the potential to take advantage of. I spoke with the owner Chris multiple times on the phone to confirm the price of 3grand and some extra. Chris explained the floors would have 3 steps upon completion: #1 strip the floors #2 clean the floors of chalky-ness and buff to reveal the NATURAL SHINE of the terrazzo #3 apply a sealant to conceal the beauty of the floors (CONCEALING IT AS A FINAL PRODUCT). A man named Russel came to my house and said the price would be over 5grand, I figured it would be worth it considering the rarity of terrazzo workers and to restore my beloved flooring. Russel completed step 1 and tried to move straight to step 3 to get me quick and done. I complained that his machinery left stains all over my floor and there was chalk all over. He tried to tell me that it was the process that they follow, but the owner Chris has told me different. I asked Russel to stop what he was doing until I could get into contact with Chris and figure out how to solve the issue and still, 2 weeks later, Chris wont answer the phone and his voicemail box is full. Not knowing what to do, I asked Russel for my money back and he was only going to give me about $500 back. I am taking this situation further up the chain and I am highly disappointed with this company after all their strong promises. (don't get me started on how vulgar Russel was with me over the phone when things didn't go his way)DO NOT USE THIS COMPANY!! read more

Was promised a crew to resurface my terrazzo floors. One person showed up and refused to do the work. Said he could not repair the spots on the floor. Extensive preparation (moving furniture to storage, etc.) went into this. Guy just walked off the job. Worst ever !!! read more

If I could give them zero stars I would. Although they didn't do actual work for me, I would never even hire a company that was as rude to begin with as this company just speaking to them about the job. Sorry my business wasn't "worth your time" but thank you for narrowing my options down to a better, more customer oriented business. The owners should definitely re-evaluate their employees and teach them the basics of customer service. read more

They cleaned and polished my floors and have always done a great job! They're so shiny I can see myself. Definitely recommend!

We purchased our home with hopes of restoring our terrazzo before moving in. We hired Dr. Terrazzo to diamond polish our floors and figured they knew what they were doing. This was not the case. Since we were not here to see what was done, we can only assume. But I will give you a description of the finished product and you can decide for yourself. The topical stains are still present. There was no signs of diamond polishing in the entire home, pointed out by a professional. They used some sort of heavy gloss on the floors and when you look at it, it looks like a "knock down' texture, like what you would see on drywall. There were hairs and dirt trapped in this coating, showing that they never cleaned the floors properly. After several complaints to them, they sent someone out the day before we were moving in to "fix" the issue. They also put the blame back on us, stating that the floors were causing this coating to give that texture look. Not sure the floor is capable of causing this, but ok. We were under the impression they would strip the coating and actually diamond polish the surface to gain the natural shine. Nope. They put a couple more coatings on the floor thinking it would fill in the texture look and smooth out. LOL. Obviously it did not. It actually made it look worse. They stole our money and would not correct the issue. We have floors that look absolutely awful. Any water that is spilled on them causes the coating to peal up. The coating is now starting to darken and yellow. Our floors look hideous and we don't have the funds to correct it, so we are stuck. They should be ashamed of the work they performed at our house. All I can do is say, research terrazzo restoration before you choose them. You will find they do not restore, they just slap some polymer on the floor and hope you don't have a clue. Now that we have done our research, we have a clue and what they did was wrong. read more

do not use this company,they send out a crew of two people to restore my elderly moms terrazzo floors and did nothing to spread sealer on dirty floors. We called the owner Chris and he refused to discuss fixing the floors. We hired another company to fix the floors and while they were at our house working DR. Terrazzo send someone to their house threatening my Mother for a payment and because my mom felt threatened she give the guy a 1000.00 to leave. This company does not deserve to be in business read more

I did not have a good experience with Dr. Terrazzo and highly recommend you be cautious using this company. There were delays, poor workmanship, and it took weeks for a resolution and partial refund. The owner Chris could do better meeting his customers expectations and taking ownership for his companies end product. read more

Dear Dr. Terrazo Review After much reflection, I decided to write this review to give anyone considering getting their terrazzo done the facts to let them decide for themselves. Here are some of the specific issues I had with Dr. Terrazo. #1.Patching: Based on our conversation, the quote what was provided included everything required to restore my floors (pulling laminate and carpet, Patching, etc. his words were "everything included"). When the workers arrived they told me that patching was not included when it was previously stated that "everything was included" (2) they did not clean up after themselves in this case (3) and they did not patch everything. #2.Dangerous Nails: There are areas where nails were not grinded low enough or were not covered with patching. This has left areas of our floor that are dangerous to ourselves, our pets, and our guests. #3.Timeline: I was told this project would take 2 to 3 days. The workers were finished in a single 8 hour work day. I can only assume the job was rushed. After payment the workers rushed out without walking me through the work that was done or explaining why some areas were fully restored and others were not. The floors were still wet; the workers has adjusted my thermostat without permission, and the doors were left off of their hinges without explanation. #4. Damaged Property: (a) I was told I would have to "touch up" the baseboards. Upon inspection the baseboards cannot be repaired and will require complete replacement which is an additional cost to this project that was not discussed. (b) My walls are covered in the sealant solution and furniture in adjacent rooms (not being restored). (c) The cleaning solution was dumped in my backyard. This poses a hazard to our pets, it is not environmentally friendly and will counteract our attempts to restore our grass. #5. Garbage Removal: The workers did not inform me they would be leaving the carpeting and laminate that was removed. It was thrown in my front yard for me to dispose of myself. I actually had to saw up the remaining laminate so that waste management would haul it away. #6 Unrealistic Advertising: I understand that restoration does not guarantee brand new; however, I was pointed to pictures online that suggested that many of the issues with terrazzo could be resolved and this was not the case in my house. One of the workers made multiple negative comments about restoring terrazzo in general, which argues against your business. Additionally, they recommended ways to cover up the damage rather than offering to fix it. After sending all of these issues to Chris and then speaking with him, he was very condescending and stated that there was no way his guys did a bad job. He did state the two things he was begrudgingly willing to rectify were the nail heads and the baseboards (if fixing them was less than $300). That conversation left me with a horrible feeling and I ultimately decided to pay for fixing the issues myself rather than deal with him again. My overarching review is that they are unprofessional and are only equipped to handle small buffing jobs. If you need your terrazzo restored please pay just a little more to get it done right. read more

Do not use this company. The web site states 100 % guaranteed. The owner Chris states he can restore terrazzo in 2 days for a very low cost compared to other terrazzo professionals. The finished job was very very poor and all the owner wanted to do was give us a discount. What was done around all of the door jams was criminal as the grinding done there was so bad. I now have to hire another terrazzo company to fix our floors. They also left a big mess and a clean up I am still dealing with. The owner cared so little about the job that was performed after many complaints we made, he never even bothered to come out and inspect the workmanship of his crew. As I am now talking to other companies, they all are telling me it will take 2 to 3 weeks and easily costs $4 or more per square foot. I also found this company is known in the terrazzo professional community for its poor workmanship. It seems many companies have been called in to fix the poor workmanship of this company. BUYER BEWARE! read more