Very unimpressed by their incompetent front desk. Called months and months ago to get an…read moreappointment - since they're so booked out for new patients. I got a call a week ago to confirm my appointment. I called them back the same day to confirm the appointment details because it wasn't on my calendar for the same time - confirmed the information and hung up. Called back 5 mins later to confirm the address/location, since I noticed on their website that they had multiple locations. I showed up today to the appointment, having driven 40 minutes from Hendersonville on a Monday morning, only to be told "looks like your appointment was cancelled by the patient on the phone". I know the miscommunication wasn't on my end because I clearly called back to confirm the location and had spoken to the same person - typically people don't do that when cancelling an appointment, do they? No accountability or willingness to do anything on their end except schedule me out for another few months. I now wasted valuable time and have to wait more months for another appointment. I am probably going to see if I can find a better place between now and then because of this disappointing experience. Maybe their doctors are good, but an incompetent front desk that costs me time (and therefore money) is something I cannot tolerate. I'm sure they'd still charge me per their "cancellation and missed appointment policy" if I missed a scheduled appointment - it should go both ways, unless they think their time is more important than their patients.

Drove 1.5 hrs to arrive for an 830 a.m only to learn I was scheduled with a male Dr after…read morespecifically requesting a female. They had none of my records available for the doctor although I was able to get them faxed over while I was there. I've wasted my time & gas to get there & they couldn't accommodate me today after waiting over a month for the apt. Next available is in March & I need to have surgery as soon as possible. Totally unprofessional !