Currently with Draelos Metabolic Center, they treat T1D like it's an opioid addiction, and won't get anything done unless you physically go up to their office, for example I had to go to the office in person 3 different times to get a letter for DSS... I had a check up appointment on January 6th and today I call to refill my Dexcoms, pharmacist tells me my prescription has expired. Easy fix right? Give doc a call. Right. I was told on the phone it might or might not get done today no promises, but they would be sure to make it a high priority. When that should have been taken care of back in JANUARY. Not to mention the PA who saw me that day was GOOGLING answers to my questions. AI who? So a little sensor that keeps me alive in the middle of the night might or might not be refilled. I go to the office in person today, and ironically they renew the prescription immediately Diabetes doesn't have an On and Off switch, I can't just turn it off when my Doctor decides to fail me and not do her job. As a doctor it is her duty to keep up with these things. read more

Dr Draelos seems abrupt. Doesn't seem to listen, or answer questions. I was sent to him to have a biopsy on my Thyroid. He asked why I has been sent for an ultrasound on my Thyroid. In his trying to get a viable biopsy sample he dug around in my neck 4 different times. It was brutal. A week later, and I am still extremely bruised. It took three calls to get my results on the biopsy. I told the nurse and the office manager about the bruising on my neck. They didn't show any concern. I do not recommend this physician or his office. read more

Received a hand written (scribbles) bill that did not line up with my appointment history. What was that? Also, I felt like a number and not a patient here. Never actually met Dr. Draelos after 3 years going here but saw his written directions which made it seem like he had seen me, himself, in person. Cannot recommend! read more

The staff is incompetent and screws up everything and often sends prescriptions to wrong pharmacy. Expect refills to end up taking 10 days if a prior authorization is required. Calling in always ends up taking 15+ minutes to get something fixed. Dr Draelos has an awful bedside manner and once recommended alcoholto help me sleep... read more

As a patient there of many many years, I recently left 2 voicemails 2 weeks apart & never received a call back. Finally made a 3rd call, spoke to staff about an appeal for a med that my ins co denied. She was to talk to their PA & get back to me. Surprise! No return call. They're fired & I will never go in again. Very unprofessional and more so, simply uncaring and rude. read more

my son went six months with no reasonable response from this office to have his diabetic supplies called in. this isn't an elective thing that they continually ignored. it was something he used to live and this office showed zero regard for his well being. the only thing that saved him after six months was his pcp that called in the prescription. if u have a life threatening condition, do not use this office or Dr. Draelos. read more

I have had nothing but GREAT experiences with Dr. Draelos and his staff! Every test he has done and every appointment I have had have been on time and his staff has always called me back with updated me with lab results. My last appointment he sat right by my side and let me ask any and all the questions I needed to. I have been diagnosed with a tumor on my adrenal gland. He sent me for every test available....(I did have to put some effort into having tests done) Like, actually go to the lab and get them done!! That's on ME as a patient, not Dr. Draelos!! Every time I have called I press "0" and literally I talk to someone. All I can say is I am very happy with the Dr. and the whole staff.... as a patient I AM ALSO IN CHARGE OF MY ISSUES.!! read more

I've been a patient of the clinic and they have been amazing. They truly care about my problems and what we can do to fix it.

Dr Draelos and his staff have been treating me as a patient for the last 5 years. I have always had a lot of confidence in his staff and Dr Draelos. I have recommended him to my family and friends and they have all been pleased. Jeff Kilborn read more

I am a current patient of Dr. Draelos. He diagnosed me with a pancreatic tumor 2 1/2 weeks ago. We've did a second day of testing for 8 hours. I was to be scheduled for a 3 day hospital stay if blood levels could not be reached and then monitored at a lab. When my blood is where he wants it, the labs have been closed. I've called MANY times and left messages. No one calls me back. Finally spoke with the manager last week to get my stay scheduled. I was told not over the holiday weekend. Like a tumor cares if it's a holiday. Here we are Wednesday of the next week. 2 messages left and nothing. I'm sick of the run around. read more

Dr. Drealos is a wonderful doctor. He always listens and spends as much time as needed with me. He always listens even if he does not agree and because of this he helped to save me from cancer spreading from my thyroid. The wait times are always reasonable as well. :) read more

We moved to OKC from Dallas and I was looking for a doctor for my diabetes. Draelos was recommended to me so I made an appointment to go. I was seen by the nurse practitioner. My husband was at work but came up to meet me and meet the dr. since it was my first visit. Well when he got there they wouldn't let him in! I couldn't believe it when he txt me and said that. So I went out and got him. The nurses and Drs were giving me evil looks for going to get him. I had seen the nurse and was waiting for the Dr. it's not like the Dr. was in the room talking to me and even if he was they should still let him in the room. After waiting another 10 minutes for Dr. Draelos to come in, he finally showed up with an arrogant attitude. He talked for about 5 minutes didn't let me ask any questions and when I tried to ask a question he said the nurse will be able to answer all your concerns. He got up and left didn't say nice to meet you, or anything! He treated me like a number. This is not a Drs office it is a business and you will be a number in their system you will not be treated as a human being and surely will not be seen as one. I do not recommend this Dr. to anyone desperate or not! Needless to say I did not go back! I see a wonderful doctor at the Harold Hamm Institute at OU and would recommend anyone and everyone to stay clear of this "Business!" read more

Pretty condescending guy. Doesn't test or treat thyroid properly - I'm feeling much better after being placed on the correct medication by a wellness center. Can't recommend. read more

Pretty good. I gotta hand it to Dr. Draelos, I am not an patient that comes in, gets a prescription, and takes it. I ask a ton of questions (which he answered.) My only complaint was after I had asked one question about going on a certain drug he looked at me and said "you say you want to get better, but you won't take the medicine! How can I help you?" That pissed me off, because I had just told him I wanted to, but was nervous about the side effects. I guess he knows his stuff, and I'll go back to him, but that did kind of sour my experience. read more

Horrible customer service from the office staff. They don't return calls and are unresponsive. Dr. Draelos is nice but the turnover is high with his PA's. It's very difficult to get an appointment and when you do, sometimes it canceled by them with unacceptable rescheduling options. Not a good place to entrust your care. read more

we have gone to the center for at least 10 years. loved it when we had the greatest PA there was (sorry at this time cant remember her name), then we had another great PA. Since the move to the new location, I feel the care and attention has gone down. The office doesn't return calls. I feel all Draleous is doing at this time is pushing products on us. He doesn't seem very empathetic with his patients. My son has disabilities. We are changing endo's now. I hope the care gets back to what it used to be a couple of years ago. read more

I am no longer a patient of Dr. Draelos as I've returned to my endocrinologist in OKC. I wanted to go to a provider closer to my home in Edmond. Boy was that a mistake. He isn't good w/face to face conversation and never reviewed any of my history before my initial exam, which I went out of my way to have faxed to him from my prior endocrinologist. I asked him to review briefly my charts since it was all there in front of him and would be easier and more efficient. Long story short he increased my thyroid prescription which I refused to take knowing my body. Which was the right thing for me to do, due to some kind of misunderstanding on his end..???Even though lab work was done. Had a thyroid biopsy which he couldn't seem to get, which came back negative? The business apparently was growing cuz they sent me to a NP/ who continued me on thyroid meds, which turned out being wrong. I've since been taken off all meds and feel so much better and confident w/new or rather previous endocrinologist. read more

Worst service ever. High staff turnover. No follow through. Numerous messages left and no response. Been a patient here for 2 years and it's getting worse. Communication is non-existent between medical staff and lab. Promises made are not kept. They are quick to sell you weight loss products they stock including stimulants. If you want personalized care, don't go here. If you don't mind a machine that turns out as many patients as possible in as short a time as possible, this is your kind of place. read more

Haven't been in to see the doctor yet but I've been sitting in this waiting room for two hours watching people who got here ten minutes ago get called in the staff is rude and I have been unable to get anyone on the phone since I made this apt two months ago it always goes to an automated message saying they are helping other people yet the whole time I've been here I haven't heard the phone ring once will update once I see the doctor read more

I saw Dr. Draelos 2 weeks ago for an opinion on possible thyroid issues. Although he didn't agree with exactly what I thought might be going on and we differed in opinions on my lab work, he went above and beyond to research my symptoms, answer my questions, etc. He spent two + hours with me! I couldn't believe how awesome he was. I was very surprised after reading so many awful reviews. His staff was beyond sweet and courteous. Yesterday, I saw his PA who reviewed my 2nd round of lab work. She was very kind, efficient, my wait time was nothing (less than a few minutes). Although I didn't find the exact diagnosis I had expected, that is why I sought his opinion. VERY PLEASED WITH THE CLINIC AND STAFF. read more

I highly recommend Dr. Draelos and his entire staff for your endocrine and weight loss needs. I was blown away with how professional and organized everything was laid out. Every visit left me waiting no more than 5 minutes. And each staff member smiles and says hi as you walk by. The fact that they were able to address my needs and I am feeling better than I have in 20 years is a plus! He is worth the drive! (I drive 50 min. each way) read more

I have been a patient for 6 years and have always had trouble with promptness of appointments, prescription refills and getting to the staff on the phone. I am moving to a new provider and suggest new patients look at the reviews. (They aren't that good and are getting worse). Wish I could provide a name and number, but won't. I wish Dralos could see my rating, so I could tell him how sorry I think his clinic is... read more

I will be looking for a new doctor. Besides the fact I have not spoken to Dr. Draelos since I have been a patient, (Only a nurse practitioner), I just signed up and paid for a weight loss challenge apparently was not what I thought it was, and the person who took my money apparently did not understand it either, and now they won't give me all of my money back. Won't ever go back to them again. read more

Sharon Bolton the primary PA is rude and dismissive. I came for my thyroid follow-up, and she said I was just depressed because I was overweight and blaming a non-existent thyroid problem (despite being there for a thyroid follow-up). She actually rolled her eyes when I described my symptoms, and said she'd up my thyroid medicine by the lowest possible increase just to show me it wasn't my thyroid. She wouldn't even look at my food journal and said I probably didn't understand what portion sizes are and I should see a nutritionist (never mind my already 99% clean and 900 calorie/day diet). My new doctor found my actual thyroid numbers (free T3 and free T4) to both be below range and definitely a problem. After being properly medicated (3 times what I was on when I saw Sharon), the weight has melted off, I'm not depressed, and I have no thyroid symptoms. read more

I was referred to Dr. Draelos by my primary care provider. The first appointment went okay despite taking over three hours. However, since that mediocre beginning, the experience has been completely awful. Reaching a diagnosis took weeks and weeks of (expensive) testing while the clinical picture was completely ignored and I felt worse and worse. Furthermore, it has been almost impossible to talk to anyone in the office, and I have had to call multiple times and often waited over a week with no call back (similar to the experience of other reviewers). This was the main reason that making a diagnosis and starting treatment took much longer than it should have. Once I was finally started on treatment, the approach used was based on outdated information and not up to the current standard of care (as I later learned). No follow-up was arranged when treatment was instituted. When the medications were not working, they continued to be completely unreachable and the medical assistant became condescending and rude after weeks of trying to talk to someone (including just to check if there needed to be a follow-up at some point with them or my PCP). Needless to say, I have been referred to an endocrinologist who is more reliable and has a less antiquated approach to practicing medicine. My PCP has also been informed of this experience in hopes that future patients don't have to go through the same thing. read more

After my initial visit with Brooke, I had originally given a 5 star rating. Since that time, I have had nothing but problems with this office. My original order for the weight loss shakes was ordered through the office and shipped directly to my house. What I received was different than what I was told I would be getting and I was so confused as to what I was supposed to be doing. When I tried to contact the office, it took 4 days for my call to be returned. Since then it has been nothing but a mess trying to get this fixed. All the while, I am unable to follow the diet plan I have paid their office to assist me with. Every time I've needed to contact their office, I am forced to leave a message on an answering machine and all of my messages have taken at the very least 2 days and most up to 4 days to return. I have never dealt with a business that cares so little about their customers and I do not plan to return. read more