If you use them make sure they're using rubber gaskets, not cheap plastic. Hired them to install a new kitchen faucet and replace a leaky pipe and p-trap under the kitchen sink about a year and a half ago. 18 months later and it's leaking in the same spot again. I unscrewed the slip joint nut and discovered they used a cheap plastic gasket instead of rubber. For reference, the plastic gasket they used feels as sturdy as the plastic seal ring you tear off a gallon of a milk. read more

Drain Masters - Plastic gasket - Plumbing Near Me - Weldon Spring, Missouri

I am a DIYer and decided to change my half bath from a pedestal sink to a freestanding vanity. Had some issues getting the pipes to line up correctly... and after 5+ trips to Lowes with no success... I called Drain Masters. Brad Davidson was my technician and he was able to come out to my house the next day and fix my issue in under an hour. Would highly recommend!!! read more

Drain Masters - Old sink - Plumbing Near Me - Weldon Spring, Missouri

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Brad saved the day! He truly was a lifesaver in answering our late night call and helping us tremendously! He was wonderful, got here super earlier, super personable, and overall wonderful! read more

$2200 for a 40 gallon hot water heater, totally a ripoff, plus a 2.9% fee because I used a credit card, isn't that a cost of doing business and getting immediate funds? Made me sick on top of the $2200. The service was not bad, not the plumbers fault, and wanted $2200 for another job under the sink, said no go on that one. Will never call them again read more

Horrible horrible company. Came out to unclog our toilet and charged $274. He tried to upsell us $3500 worth of work. Left with the clog still there but "working better". Even though the auger hit a clog, he just could not get passed it. Have a written guarantee for 7 days. Reclogged completely the next morning and called back. Was told they needed $500 to come back out. Asked to speak to a manager and they never returned my call. Roto Rooter came out and fixed the problem. Thank God for them! EDITED TO ADD: They apologized and offered a refund. When I did not get the refund and called, they advised that they would not give me the refund until I removed this post. I will also add that I will be reporting the company to St. Louis County for not following COVID protocol in my house even though I have leukemia and am extremely immunocompromised. Everything they advertise is false and then they want to blackmail you into removing negative posts without them actually making it right. They did not honor their 7 day warranty. They tried to get an additional $500 from us for a clog and did not honor that warranty. I am not sure how I was supposed to trust them to send my refund before removing the post. I will also add the BBB has given them an F rating and I have filed a complaint there as well. EDITED AGAIN: They have refunded my money and asked that I update the reviews with this information. We had used them previously and been very happy. I am hopeful this was just one bad experience during a difficult time in the world right now. read more

Martin called and cursed at me today. They showed up quoted the job several weeks ago, I paid half up front as required by them. Martin "owner" then says his plumber who bid the job screwed up the job and is demanding more money. I told him that was not possible. Martin then said he didnt need my $8k job he agreed to and then used many profanities and insults. Very unprofessional. Do not use. read more

Water was leaking from our shower down the wall and into the basement. We called for emergency service. We were called back late in the day and could be out that evening. Shower valve was busted and needed new parts. We did make the decision to replace it at an astronomical price of $1,264, however, after the plumber left, we noticed there was no cleanup and the plate he mounted on the wall under the faucet handle was not even level. It was slightly crooked. Also a piece of the baseboard was laying on the floor so we had to glue it back on. After spending an enormous sum of money to repair, you would think they would at the very least, clean the mess and at least have the part straight instead of crooked. I would never get service from this company again. I try to use local companies but I guess check the ratings first. You don't always get what you paid for. I mentioned it to several people, and they all said to complain. This was NOT good service! read more

Called them out to fix a leaking pipe in the basement. Good: They came out fast. They took care of their mistake when they made it. Bad: They misdiagnosed the problem - First they charged us about $280 to pull the toilet and reset it with a new wax ring. Fine. A few days later the pipe in the basement was leaking worse than before so we called them back out. Turns out it was a cracked pipe. The cost was $625 to fix it and they applied the $280 already paid. So...? So I got a a new wax ring and a cracked pipe fixed for $625. Not too bad I suppose. I don't mind paying for superior service. I don't even mind paying significantly higher prices as long as the service is great. The HVAC company I use is much higher than most but their service is also far superior than the other HVAC companies used. I can't say the same about these guys. The guy shows up in a hooded unmarked sweatshirt and when I answered the door he just barged on in without introducing himself, muddy boots and all. He was very friendly but constantly reminded me that this was going to be expensive. The whole thing just rubbed me a little weird. I would not use these guys again but don't have anything abjectly horrible to say about them. Maybe you will have better luck! read more

I'm giving one star but if could give an inch of a star that would be all they deserve due to the tech coming out to my mother in laws house to help her, mind you is disabled, busted the pipe and the company said it wasn't their fault it was her pipe was already broke. Mind you it was cast iron and was not broke before hand. His snake after beating the pipe for so long and hard from the top down put a golf ball size hole in it with me standing there watching the pipe and saw the snake come through the hole that was put there. Not happy with this. Even after and an attempt for them to repair it, the tech was right not the customer. The tech said the black pipe was a clog and not a pipe. Wish the teches manager would come look at the hole himself and tell me it was there before. Will not recommend this company to anyone. read more

Drainmasters came out to resolve and repair a pipe that was leaking. The plumber said the issue was the cold water shut off valve it was leaking. He claimed he could resolve the problem by replacing the valve at a price tag of $322.00. I was sticker shocked by the price of the valve but agreed. Bill came to over $600.00 and the plumber assesed the problem in less than an hour. The plumber never looked at the pipes behind the wall only the valve. Plumber claimed all was tested and the problem was resolved there should be no more leaks. While replacing another employee came in to assist with water mitigation. These two employees were unprofessional. They talked over me, used profanity and claimed my neighbor below who was also affected by the pipe leak should of smelled the mildew and mold. They continued on about how bad her condo smelled and how ridiculous they thought she was that she couldn't smell the mildew. In talking with my neighbor below she siad the plumber told her I was lying about the hoses on the washing machine and he did not believe me. He told her I caused the leak by replacing the hoses and damaged the valve. The hoses on the washing machines were repalced 8 years ago when the new washing machine was installed. The plumbing team left and said we should not have any more leaks. My neighbor told the plumber before he left the issue was still there and the pipe was still leaking. He replied it takes awhile for the leak to stop give it time this is normal. After an hour the pipe was still leaking and causing additional issues. We called the plumber back and he said it takes time it should stop leaking. After a few more hours we decided to call another plumber to resolve the problem. This company came out and said it was not the shut off valve it is a pipe that has failed at the seam. This company took the time to resolve the problem. They said the shut off valve that was replaced was installed incorrectly. We did notify Drainmasters that we were calling another plumbing comapny and they said then they could return to look at the problem. By that time the issue was resolved and was half the price. We did reach out to Drainmasters and asked to speak to a manager. They said the manager was out of town and the other manager was out sick. The person on the phone said she would pass the complaint to the managers. As far as a refund she said her hands were tied and she could not make any promises. Its been three days and a few calls to Drainmasters and no one has returned my call. Devasted the issue was misdiagnosed and caused additional damage. read more

Eddie from Drain Masters was able to repair the faulty valve on our shower. He did excellent work and kept me informed throughout the process. He was able to complete the job in a timely manner and the shower works perfectly now. I would highly recommend Eddie and Drain Masters. read more

Called Drain Masters to clear clog in late February. They came out, used a drain that wasn't furthest in the home. I asked them to use the furthest but he refused. He didn't use the full amount of time that I'd contracted for. Warranty was for 30 days. After 49 days I called to tell them that the drain I asked him to use was backing up. I asked them if they would come out and honor the warranty since they didn't use the right drain to start with. Would only "discount" a follow up visit so it would cost me an additional $135!! The drain cleaning that should have been approx. $200 would end up costing nearly $400!! read more

The day before today my husband called for an estimate from Drain Masters, and was quoted $269 to come unclog a sewer lateral causing a flood in my basement. The service man arrived and we went downstairs to look at the area and he asked me if I had a lateral clean out in my backyard (I said no) and then the employee stood there, in the water, writing up a ticket, NEVER looking at the source of the backup, where the water was coming from, where the clogged line was, nothing. But quoted me $410 for his work for today and when I said my husband received a quote (of $269) over the phone the day before, the service man stated that it wasn't possible for my husband to get a quote because his company does not provide quotes over the phone and that my husband must have called a different company. I stated my husband is not a liar, I was right there when called and obtained the estimate, and that I would not pay $410 without an explanation as to why there was an additional charge of $141, especially since the service guy did not go in the area that had the backed up sewer line. There was no answer. I was literally ignored. I told him I didn't want the service because he had no explanation of why he was charging me $141 more than what was quoted, not to mention insinuating my husband was lying about the phone quote. Then he told me that I owed him a $69 service charge and I asked why he was charging me this fee (Drain Masters offers free estimates) and he stated this was the fee for coming out and telling me what was wrong. Then I said that we already knew what was wrong (we had a back-up causing a flood) and I was not going to pay the $69 fee especially because he didn't do anything but stand in front of me and write up a ticket. He said he would write the ticket up that I declined services and then he asked me to sign and initial the ticket in three different places. I asked why he needed my signature three times and he said to authorize services. I replied that I didn't authorize him to provide his services therefore, I didn't need to sign anything. He ripped off a copy of the ticket for me and stormed out my basement door. After the fact, I did confirm online that Drain Masters does provide free estimates. I also called around to obtain estimates from other companies with this highest I was given being $189. My husband ended up going to a rental shop the very same day Drain Masters came to my home and rented a 100 ft sewer snake to run through our line to fix the clog, which, worked perfectly and was exactly $42.10 (including tax) to rent. In hindsight, I cannot help but feel that Drain Masters and the service man who came to my home are dishonest or at the very least have questionable practices. The service man tried to up-charge me with no explanation, he tried to charge me a service charge when he did nothing and the company he works for provides free estimates, he lied to my face about the company not providing estimates over the phone, and in so many words told me my husband is a liar. But, I mostly feels this company is shady is because one of the places the service man asked me to sign states "Work Order Authorization" which has a small message to see reverse side, when I flipped the invoice over the paragraph states "failure to pay the persons supplying these services will result in the filing of a mechanic's lien on the property" in big bold, all caps font. I can't help but wonder if this was the service guy's way of getting me to sign the order and then turning around and trying to bill me for services that were not provided. Do an online search for Drain Master reviews and review the BBB website. There are many, many complaints similar to mine. ADDENDUM: Minutes after posting a review on the Drain Master website, Mattie called my husband and stated we owed the $69 service fee because they do not offer free estimates and that anything online is outdated. I guess it is easier to say they do not offer free estimates than to remove the "free estimates" from their web page. read more

Drain Masters - Clearly states free estimates - Plumbing Near Me - Weldon Spring, Missouri

Very courteous office person who goes the extra mile for customer relations. Will is as good a plumber as you could find and has manners and is beyond efficient at his job. He leaves no detail undone. Never had such a wonderful experience with plumbing work that was done to the nines! Will is now our regular guy to call for any and all plumbing jobs. read more

This is the worst company I have ever dealt with. They had no regard for our house, our time. We had to have sewer pipes replaced and even though our adjuster offered to pay for a POD they insisted they could product our belongings with plastic. Alas, the plastic fell down and they never put it back up. Left my house covered in concrete dust and after promising to clean it up, never did. They did such an awful job laying the concrete that the carpet company was unable to lay the carpet, Drain Masters had to come back and level it out. They left the plumbing uncapped causing it to reflood my bathroom, did not hook up my dryer vent or washing machine properly when they "put in back together", trashed the bedroom carpet, scraped up our painted walls. It was total disregard for our house. Sorry if it sounds like I"m just one of those people, but it really was that bad. Save yourself the headache, pay more and have it done right!!! read more

Had two issues, a backed up second story drain and a leak. They unclogged the drain and assumed this would stop the leak since there would be no standing water in the pipes. Wrong, I still have water leaking down from the second story to our main floor ceiling. Two bathrooms still not useable. When asked about the leak the tech said he would have to get into the wall to find it and left. Guess he needed to get to his next appointment. read more

I've used this company twice. Once on a home warranty claim for a toilet issue and another for a pilot light that wouldn't stay lit on the water heater. They arrived on time (sooner than promised on one visit). In both cases the answer from the tech was the same...replacement. At least the tech that looked at the toilet actually did some work on it and tried. The water heater tech literally walked in the basement, looked at it and said it needed to be replaced. I'm happy to report that both items are running just fine. The toilet needed the water level adjusted and a little cleaning. The water heater just needed the flame arrester vacuumed out. That's a pretty obscure fix, but you would like to think a trained technician would know that is a potential problem and not jump immediately to a $1700 replacement job. I would recommend them for the plumbing services. The tech that looked at the toilet at least pointed me the way to resolution. It was an old toilet and I just wasn't ready to give up on it. Replacement was definitely a valid recommendation. However if you have a problem with an appliance you would do well to look elsewhere. You get what you pay for with the free diagnostic. They don't diagnose anything. They just recommend replacement. Update: I had a nice conversation with the owner regarding the more negative aspects of the review. It's difficult to explain why the situation played out the way it did, but I appreciated the call and came away feeling that they take these matters very seriously. Mine could have been an isolated incident, but I stand by my review because that was my experience with the company. That said, after speaking with him I would definitely consider using them again. read more

They were quick to respond to the call and professional when they arrived. Explained all the steps he took, what he was doing and looking for. Being a woman I appreciated his not being condescending. Turned out to not being much of a problem but will call them again when we have any issues. read more

Rob A., service technician has competed 3 different repairs in my 32 year old house. Each repair was done with care and quality. I highly recommend Drain Masters Plumbing for all your plumbing needs. read more

I've used Drain Masters on quite a few occasions over the last 3-4 years. So much so that the same guy usually came out each time. They were always courteous. They know their stuff. They don't leave until they are convinced the problem is resolved (especially for clogged pipes.) Plumbing is expensive no matter how you slice it. But they fixed it! Will definitely call them again. read more

Great job from a great company! My sewer line was backed up with tree roots all the way to the street, and the technician (who was on time and polite) worked for two hours to resolve it. Work is guaranteed for a year. It was done well, thoroughly, and at a fair price. I am thrilled with this company. read more

Called these guys for a clogged toilet the tech was very professional came in and fixed the problem. Reasonable rates compared to what plumbers charge these days. read more

If there was a rating less than 1, I would give it. Sunday morning sewage in the basement. Called at 8:30ish, told someone would be there between 11-1. 1:30 call back and told it would be another hour. The hour comes, goes, no call, no answer on their phones, no NOTHING!!! A call telling me they couldn't make it would have been nice. I called another company at 3:15 - they were there within the hour and fixed my issue. We had full bathrooms back by dinner time! These people -- call me back 24 hours LATER to find out if I still need them..... I won't call these people again; I won't recommend these people to anyone. If they are that inconsiderate of someone in a dire situation, how bad are they going to take advantage of someone else? read more

I would give Drain Masters a negative 10 stars. I had a water main leak in my front yard. I called them and they came right away. They saw I was a vulnerable single woman and quoted a price which was 5 times more than what another company did the work for. When I realized how much they were going to overcharge me I immediately called and cancelled. They called right back and had someone else come over to try to talk me into it and took $1200 off the price. $1200 was more than the total amount I paid to have the work done! I would never do business with Drain Masters and I would certainly not recommend them to anyone. read more

I actually give them no stars.. I do not recommend any one to use this company.. had various problems with the guy sent out.. said he would be to my house by 3.. didn't show up until 8 at night.. he took 7 hours over 2 days to install a water heater.. claimed he had the wrong parts.. lied to me about picking up the parts at lowes..I had family in town to shop for a wedding dress and they had to go elsewhere to shower..he left a mess of rusty water on my stairs, that I had to clean up.. I called to speak to the owner Martin and he only has an answering service.. so he can decide if he wants to call back or not...when he finally did call back he was unapologetic and only cared about where his employee was.. he finally asked how he could make me happy and I said to refund some of my money... he laughed and said he would call me back on Monday to discuss the situation.. Monday comes no call .. Tuesday comes no call .. I call the answering service to request he call me back... still waiting... terrible service, worse management.. stay away anyone else would be better. read more

I called to set up an appointment with them to have them to come out and look at my Sump pump. They called me the day before and told me that someone would be out there between 8 o'clock and 10 o'clock and someone would call me 15 minutes before they arrived at my house. I received a call at 8:15 from the company and they told me that they would be out there within the hour, therefore by 915. When 10:00 came, I called them back to see what was going on. They explained to me that a new employee had called me that morning and should not have. They then told me that the technicians were finishing up another job and that they would call me within 20 minutes to let me know they were on their way to my house, therefore by 10:20. I waited until 1115 to call them back. When I called them back they stated that the technician was still on another job and that it would be 30 minutes. They were not there in 30 minutes, they were there in an hour and 15 minutes. So therefore, instead of getting there between 8 and 10, they arrived at 1. When the two gentlemen arrived, they were very friendly and fixed my sump pump. However, a week later I received a phone call from the company. The company basically told me that the employee that I gave a check to was no longer with the company anymore and that I would have to arrange with the bank stop payment on my check and write them a new check. A very big hassle for a small project. read more