Rob and LJ came in to replace my toilet and they were very easy to work with. I appreciated the good communication via email, phone, and text message leading up to the job. They were able to come out and offer a quote, they even put on little booties over their shoes to help keep my floors clean! On the day Rob was originally scheduled to come replace the toilet, the replacement toilet arrived broken during shipment (it happens sometimes) and he gave me a call right away so that we could reschedule. They were friendly, funny, and they got the job done faster than I expected. I asked if they'd be willing to also cut the tiles to fit back onto the baseboard after the toilet was installed, and Rob was more than willing to do it on the same day. Both Rob and LJ wore face coverings during the job as well, so I felt comfortable having them in my home during COVID-19. I found out about Drain Wizard Plumbing through an online database of Black-Owned Businesses in Connecticut, and I'm so glad I found them! The quality of the service was A+. Will definitely be reaching out to them again if I ever need plumbing services and would happily recommend to others as well. read more

The Drain Wizard was amazing! I have a radiator that needed a bleeder valve replaced as it had rusted out. The company came highly recommended on a Facebook group I belong to so I called Rob who scheduled a visit a few days after. Upon arriving at the house, he and LJ were masked-up and put on shoe booties. After showing them the valve, we looked at the boiler in the basement. He was able to quickly diagnose a few issues with the boiler that he recommended I address before continuing with the bleeder valve. I told him that we have a coverage plan with our heating oil company and that I would contact them first and call him back for the valve. As it turns out, the heating company was able to also replace the bleeder valve so I did not need Rob's services. When I contacted Rob after, I offered to pay Rob for his visit because I know time is money. Rob said "no worries" and to keep him mind for future pluming needs. That is what I call honesty and a true gentleman. There is no doubt I will call again. read more

We were already scheduled with Drain Wizard Plumbing to replace our existing leaking hot water heater but the tank decided to check out the day before. We were able to contain the water flow, but it was an ugly (5:30 am) start to the morning. James came by with the new tank and then was off at another job. He returned and had at it. He was joined later by Robert, the owner, and they were both professional and courteous. They had to work in a cramped area, and it was not a simple replacement. They were efficient in their working, including cleaning up. I could not have been more pleased. I've already forgotten my initial reaction to seeing the damp carpet at the bottom of the stairs ... let's just say that the gods were not honored and harsh words may have been uttered. Nope. It ended up being a surprisingly good day. Robert and James may indeed be wizards! read more

I signed up for Yelp in order to leave this review because Rob and his Drain Wizard crew were so amazing to work with! My water heater stopped working suddenly. Rob made time on a busy day to assess the problem. He gave a straightforward diagnosis and presented options along with expertise to help insure longevity for the next water heater. He worked quickly to locate a replacement water heater despite the supply chain issues of late, and returned early on a Saturday morning to install the new appliance and restore hot water quickly. Rob and his crew were prompt, professional, reliable, and really great/enjoyable to work with. I highly recommend Drain Wizard and will absolutely turn to them again when needed. read more

I have utilized Drain Wizard Plumbing services couple of time for leakages in mt house and I am very satisfied with Rob's work. Rob is very courteous, respectful, punctual and does his work with great care. He does not try to make things look complicated and best part is if he finds small issues while working he would point it and fix it. I would recommend him anytime. Great job!! read more

I highly recommend Drain Wizard! These guys are friendly, responsible, and professional experts. Their rates are reasonable and highly competitive compared to the commercial companies. And, they have a friend and family type of personality. They also took the extra courtesy and cleaned my tub after unclogging my stubborn drain. Best prices around town! read more

Awesome service!!! Ron and L.T. were both so professional & courteous. Very knowledgeable and reliable. By far one of the best plumbing services I've ever used. Phone call appt follow up. Neat/ext. clean. Informative. Reasonal rates. Definitely would recommend and use services again. Bathroom sink and cabinet looks amazing. Thanks you guys!! read more

These guys were great! Professional, fast and they cleaned up after. I don't know about affordability because they don't do quotes over the phone so I couldn't compare BUT they were able to come the next day, explained the problem to me and made recommendations without being pushy. Highly recommend! read more

Had a clog in my main line, called them at 7am they were at my house by 930am. He fixed that issue along with a couple others he found along the way. Couldn't of asked for a better service. They are clean and pricing is very good. Will definitely use them for all my plumbing needs in the future. read more

made initial call because my bathtub drain was clogged technician called me within 10 min and was at my door approximately 1 he later great job, fair price and very nice personality also a 90 day guarantee so far so good! would recommend this company for plumbing and drain needs read more

The drain Wizard is excellent. My toilet and shower was broken and I have a saniflo box in the basement bathroom he came and changed it, had it done in less than an hour, very fast, very efficient and his work is great he's extremely reasonable and does an excellent job read more

My bathroom sink wasn't draining, and although it took a lot of effort to find and clear the blockage deep inside a wall, Rob got the job done. He is very professional, very personable, and very good at his job. I recommend him without reservation. read more

Look no further! Rob provides excellent and professional customer service. He is timely and knowledgeable. Rob is now our preferred service provider. read more

Friendly, fast, and reasonably priced... had a water heater problem and they came out quickly and fixed the problem! No problem!

Simply the best Rob was professional and safety conscious, fair & reliable!!! Highly recommend!!!