Draper James

Popped in to see what new styles were available. Everyone is always so friendly and welcoming…read more Pricey items, yet great quality. How many stores offer you a drink as you shop with a Tecovas beer coozie to take along with you? An added bonus for sure!

Coming to Nashville I needed to get me some Tecovas boots and I couldn't miss the branding ! Love…read morethe selection and the attentive service and the patience they had when I was choosing. Love coming here and will look to get more boots in the future ! Great value and amazing quality in the boots !

2.1 mi•The Gulch, Downtown

10/18/24 FYI. Getting me some new boots!

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ROOTED

3.7(9 reviews)

Shoes came fairly quick considering I live in California. Exactly what I was looking for. Best…read moreprice on the shoes I wanted. Butler also wrote an appreciation note on the packing slip. I'll be shopping here again. Thanks

Terrible customer service.. I would even say it's non existent. Wouldn't shop here again. Made a…read morepurchase and THEY shipped it to the wrong address. Item was returned to shipper. Tried getting in contact with them through any avenue I could find because of course they don't have a phone number and had zero luck. Got my money back through my bank and took my business elsewhere.

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French's Shoes and Boots

Locally owned & operated

Never in a million years would I have guessed that I would pick up a pair of boots. Came into…read moreFrench's and checked things out. Very organized place with a big boot selection. Very reasonably priced!! No or very little mark-up. Plenty of sizes to choose from which really impressed me. Staff was very friendly and helpful if you wanted their help. No pressure from them to buy anything. Tried on a bunch and settled on one.

Date of visit: March 15, 2025…read more I popped in here while downtown looking for some souvenirs and gifts for those that I left back home. Souvenir items are in the front, with the shoes and boots further back from the street. This is a clever way to pull folks in with the knickknacks and then get them into some new boots! I did find a couple things here but you really have to look at the items closely as some items are not a very good value, though I did find a shot glass that had "Nashville" on it at a fair price. Staff was not overly friendly, but checkout was efficient, which I always appreciate.

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Nike by Downtown Nashville

3.2(6 reviews)

2.6 mi•Downtown

Smaller store than what we are use to in the DMV but clean and bright. As usual, Nike is a popular…read morebrand that comes with that popular price. I am sure if we did not have to take it back on the plane, it would have been "SOLD"!

Jonnny was amazing! He helped my mom find a new pair of trendy shoes. He painstaking we back and…read moreforth to hunt for the perfect shoes for her. She left seen and empowered! 50/10 experience! Thank you Johnny.

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Fifth + Broadway

4.4(35 reviews)

2.6 mi•Downtown

•$$$

Great place to hang out before exploring lower Broadway. Very clean and the retailers are so…read morefriendly.

Fifth Plus Broadway is a mixed use development that has revigerated Broadway west of Rep. John…read moreLewis Way. What had prior to 2021 been the abandoned Nashville Convention Center is now a modern mixed use development that has brought life into Broadway west of the "Honkey Tonk Highway" stretch. It features a shopping mall, Assembly Food Hall, a retail scape fronting Broadway, The Place at Fifth, the National Museum of African American Music, and the towering landmark 501 Commerce Street Building. It has brought an Apple Store, Sephora, Shake Shack, Hattie B's, Prince's Chicken, and more to Broadway. On my vacation, I had caught it's act several times. The one sight that always stood out was the consistent long line to Hattie B's. My visits here included Assembly Food Hall, Prince's Fried Chicken, the Twelve Thirty Club, visit the Apple Store, and walk around. My impression was that the stores and restaurants are reasonably priced. Although the restaurants and stores provide decent value, to me the greatest value here was the photo opportunities. The focal point of the development, the L-shaped mall which bridges Broadway with Rep. John Lewis Way gives the gift of a prime photo spot for the 1) Ryman Auditorium where the original Grand Ol Opry performed and 2) Bridgestone Arena. The restaurants, especially in the Assembly Hall provide an opportunity to photograph food. I recommend the Assembly Food Hall Bridge to photograp the historic Ryman Auditorium. Additionally , I learned that if I stood on Broadway by the Bridgestone Arena, that Fifth Plus Broadway made a dynamic photo showing modern and historic Broadway, with the modern Fifth Plus Broadway architecture including towers contrasting with the historic Honkey Tonk Highway streetscape. As far as safety, I felt safe. The one annoyance that I saw were street hustlers at the Rep. John Lewis Way entrance aggressively bothering passer-by. During all of my visits here it was busy. There is a safety in numbers. On the subject of safety, the hot and humid summers need to be taken into account. On a few occasions we had escaped the excruciating heat in the air conditioned Assembly Food Hall for a couple of hours. I rate Fifth Plus Broadway "Four Stars." It is doing a remarkable job extending the lively Broadway restaurant and entertainment scene beyond the western edge of the Honkey Tonk Highway.

2.0 mi•The Gulch, Downtown

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Blush Boutique

4.2(52 reviews)

Free estimates

Locally owned & operated

Came in for a pair of shoes, left with everything but shoes. This store sells woman owned products…read moreand everything is so cute, hilarious and you must buy. They have a deal of 5 for $20 or $4.99 each. I am pretty sure I picked up 100 stickers and I had to walk away from so many. Then I continued to walk around the store and had to ensure I walked out without spending $300. The customer service rep was so nice! All three of them were.

Hit or miss with the quality and sizing here. The return policy is a huge inconvenience because…read moreit's easier to return something from a China right now as the store does not issue refunds just exchanges. If you're traveling through town, it's basically impossible to get your money back. I've been trying to find another piece to replace one item I bought that needed ho being way too short. I'm not one to wear things that show half of my butt. For the price point, I expected better quality items. I really like this store and would like to support local but I will not be coming back. The last dress I bought was so cute and transparent. I don't expect that from a dress that costs $80. They said use shape wear and it'll work but it made me look like I have rolls. When I tried to return this, the receipt was somehow lost so they would not take the dress back. Within 7 days, they were evidently unable to pull the purchase from my account. I keep running into issues with the sizing and selection of clothes so haven't been able to find anything that worked to return on previous purchase. The other top I bought for $60 has shrunk after one wash and no longer fits. So many items are way too cropped or transparent. I think the quality here has gone way down. I also purchased a denim skirt with shorts under thinking the shorts would help with the length of the skirt. Because of the return policy, I don't have the option to dispute the transaction from my credit card since I've had to use store credit.

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Nike

3.5(4 reviews)

We stopped by here while down near Broadway just to check out some gear and escape the heat for…read morefew. This store is very clean and the staff are friendly and helpful. I was slightly disappointed with their selection though. There wasn't much in the way of basketball shorts. Most of the shorts and clothing they had were all running focused. My wife really liked their selection of yoga pants and bike shorts. Not going to lie, I was kind of jealous seeing all the clothing options they had on her side. It made the men's section feel empty as there are even women's clothing on the men's side of the store. We'll definitely be back and I'm hoping there is a better selection next time.

All things, Nike!…read more The Nike store is one of the best places to find the Nike gear you've been looking for. New releases, as well as sometimes hard to find drops can be in stock. The layout of the store is open, bright and clean. The service is friendly ... Mike is a shoe expert, very knowledgeable. Nike is going to be priced at the going rate and nothing really discounted because it's new.

This is what bad customer service looks like. 20-30 customers in the store and every sales associate behind the counter.

Inside

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Mens

Ariat

4.1(17 reviews)

Love coming to Ariat and the experience I received from the employees when I was getting my hat In…read moreNashville and I'm so glad I did it in Tennessee! There's plenty of hats to choose from , and I was able to customize my hat and get it branded ! The hat was a little expensive but worth it ! For the value that you get !

I went with my mom to pick out cowboy boots for her and our sales associate, Brooke, went the extra…read moremile to help her try on multiple styles and hunt for sizes, even offering to bring over a pair from the warehouse for us. Not to mention the styles were so cute! Will definitely come back here again.

2.0 mi•The Gulch, Downtown

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Lucchese

3.2(55 reviews)

•$$$$

Had a similar experience to most of the reviews here. Entered the store and received no greeting…read morenor any assistance. About 6 employees in the store, most of which were huddled together watching videos on their phone, gossiping, and ignoring everyone. Literally two other customers in the whole store. I came in to purchase boots for my wife but after 10 minutes of no help and seeming like I was a bother for wanting to purchase something I left empty handed. Boots are nice but definitely not nice enough to endure such poor customer service. I don't understand their business model as anyone who can afford to shop there expects a minimal level of customer service and will happily spend their money elsewhere. Instead you get a bunch of lazy and snobbish employees who couldn't themselves afford a pair of Lucchese boots yet treat customers beneath them. Based on the number of reviews RE the poor customer service, it seems like a deliberate top down strategy and a serious managerial problem. I would avoid this location at all costs.

I have been in here multiple times when we have traveled to Nashville and I have had great…read moreexperiences every time. Recently I wanted to purchase some new shirts. Jennifer helped me and I was very satisfied when I left! I would give it 5 stars if it was a little cooler in the store lol.

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Boot Country

4.2(148 reviews)

•$$$

My wife and I had a fantastic experience at Boot Country in Nashville, Tennessee! We noticed the…read morediscount sign out front and saw that the store was packed with people shopping, so we decided to stop in. We're so glad we did! As soon as we walked through the door, we were greeted by Adrian, and he was absolutely amazing. He was friendly, professional, and incredibly helpful. Adrian took the time to help us find the right sizes, colors, and styles, and thanks to his expertise, we ended up purchasing four pairs of cowboy boots! The entire experience was welcoming, relaxed, and enjoyable. We couldn't have been happier with the service we received. Honestly, without Adrian's help, we probably would have walked out empty-handed. He truly went above and beyond and represented Boot Country extremely well. If you're visiting Nashville, be sure to stop by Boot Country! You'll find a great selection, and with the right help, you'll be looking like a real country star when you leave. Thank you, Boot Country, and a huge thank-you to Adrian for making our experience such a great one!

Amazing deal! You can mix and match different sizes! The perfect spot if you're on a…read morebachelor/bachelorette trip! Super fun thing to do! I was here visiting my son on our bday weekend so I bought one and got two free for myself!

Cowboy boots!

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3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Martha K. C.

7 years ago

I've never written a negative review before but felt it was important in this case. Not only did I address management in store about this situation, but I reached out to the Customer Service email twice and was met with a complete lack of empathy, action, and responsibility both times. I came into the store several weeks ago to purchase a dress. Before finalizing the sale, I made sure to ask about the return policy on the dress knowing there was a chance I might need to return it. As it turned out, I had the dress for about a week and decided to return it after all. The dress didn't come out of the bag and was not touched, handled or worn. When I came back in store to process the exchange (the dress had the tag attached to it and was in the bag with the receipt), I was told the dress was final sale and that I would not be able to return it. I was totally shocked and explained I was in about a week prior and specifically asked about the return policy on this dress and it was never mentioned I was buying a final sale item. I also mentioned I would not have knowingly bought a final sale item since I knew there was a possibility I may need to return it (which is why I asked about the policy to begin with). The store clerk apologized but said there was nothing she could do. I asked that she speak with her manager to find out if any exception could be made. She did so and returned and let me know that they could not offer a refund, but would make a one time exception for an exchange. I was so grateful. I let her know I'd come back to set up the exchange and I came back within 48 hours (as she told me to do). When I came back, another manager on duty let me know that although they had promised an exchange two days before, they actually would not honor the exchange they had offered after all because the dress "Smelled like detergent and looks like it shrunk." I was so taken aback I didn't know what to say. I assure the manager time and time again I had absolutely not touched the dress. It was in perfect condition and hadn't left its bag. I told her I had no idea how it was possible that my dress had somehow shrunk unless the product was defective to begin with (in which case, I should have absolutely been provided an exception to return or exchange a damaged product that had made it to the shelf). She said that was impossible because the dresses all came from the same manufacturer. (I also found this ridiculous because it is absolutely possible for a product to be damaged by a manufacturer even if others of the same product are not damaged, but this is beside the point.) I maintained I had not touched the dress and asked that they please honor the exchange they had offered to me not 48 hours before. She said she was sorry, but that there was nothing she could do because I had clearly damaged the product. I could not believe it. I was literally being accused of lying in front of a manager and in front of other shoppers. I was accused of damaging a product and attempting to return it in damaged condition. I've never been put in this situation before and I can tell you it didn't feel great. I left the store so upset about the loss and that I had paid for and could not be refunded for a dress in perfect condition, that I had never worn and that I would never wear. If this was a $20 dress, I would have still been bummed but would have cut my losses and moved on. If I had been sneaky and worn the dress, then spilled something on it and had to wash and dry it to make sure the stain wasn't visible, and then was told I couldn't return the dress because I shrunk it in the process, I would have accepted responsibility. I did none of these things. This dress was close to $100. I was never told it was final sale. I was told I could exchange it. Then I was told I couldn't. Are you catching my drift? I hate writing this and I've never posted something like this again. However, I felt it was necessary since I was met with such a lack of respect, understanding, and responsibility when I reached out privately. Draper James, please consider better quality control of your products, better training of your management and sales team in communication, consistency, and kindness toward guests, and please be more thoughtful in appropriate action in this kind of situation. It didn't have to be this way. I could have simply exchanged my dress as a one time exception LIKE I WAS PROMISED I could. Instead, I made 3-4 trips to the store, was told one thing, then another, then accused in front of others of lying. When I reached out via email, they simply said they were sorry I felt "misunderstood." So patronizing. It was a waste of time and money, yes. It was also embarrassing and the worst customer experience I've ever had. read more

Chelsea H.

4 years ago

I love shopping at Draper James! The employees are always very helpful and welcoming. The clothing is great quality and I even ran into Reese one day & She was as sweet as you think she would be! read more

Sarah T.

2 years ago

The average customer would NOT be able to buy anything..absolutely adorable but, I couldn't afford anything....

Draper James - womenscloth - Updated September 2026

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I cannot say enough great things about this shop. I started following Goodbuy Girls online several…read moreyears ago and have always had a good experience online shopping with them. I had only had the chance to visit one other time in person back in 2019 until recently. The owner is as lovely in person as she is online. Very welcoming, friendly and helpful with suggestions. The shop is arranged beautifully inside. She has great taste as can be seen with the items she has chosen to sell - from clothing to jewelry, hats, home goods, accessories and carefully curated vintage cowgirl boots. No matter what you're looking for or your budget, you will find something here. The neighborhood is a great area for shopping, eating and walking around. Don't miss this place! Or if you can't stop by in person check 'em out online.

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The clothing selection is awesome and the pricing is super reasonable!! And the staff are always so…read morenice. Definitely going to be shopping here more!

The Nash Collection

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Loved absolutely everything I purchased. Many Jersey shore references and an entire bridal section…read more I love my marriage material hat. Second Snooki Shop, can't wait to visit the rest.

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United Apparel Liquidators

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UAL has great clothing, unique pieces, and some really good finds, but their return and exchange…read moreprocess is beyond frustrating. Honestly, if you shop online, you better be sure you're keeping what you buy because returning or exchanging something is unnecessarily difficult. Even though they state a 14-day return policy, you can't simply take your item back to the store--even if it's only been one day since pickup. You have to email, wait for approval, and sometimes make phone calls just to arrange a basic return or exchange. If it happens to be the weekend, good luck, because there's no one available to handle it. I love their merchandise, but the return process makes me think twice about ordering online again. Great clothes, terrible return and exchange experience.

Emerson Grace

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(19 reviews)

•$$$

Woman at the jewelry counter completely ignored me when looking at a couple pieces I wanted to try…read moreand ask questions about. Very snobby and not welcoming at all. Jewelry was pretty but I'm sure they were over priced like the basic clothes they had. Maybe their money can buy them some manners.

I don't know who the woman was, but when I had a question about a necklace, she basically said,…read morewhile she passed by, that it was fake & cheap. I was astonished. Instead of saying something like "Isn't it cute? No, it's not real, but it doesn't tarnish". I decided right then that I wasn't going to give that store my money. Awful way to (not) sell your cheaply made, overpriced stuff. Music in the store was good, though.

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