So disappointed in this supposedly "Southern" store. Slogans and sayings galore about manners, but I could not get a real gift card shipped to me. They only email tacky red, generic, printable gift certificates after showing a blue striped card online. In the fine print, you can read that it is printable. How hard is it to ship a real gift card in the mail with the rest of my gift order? Here is a Southern saying for you - "Pretty is as pretty does." This will be an ugly gift and will be remembered as ugly. Just food for thought. read more

Walking into Draper James is like being transported into another world. My friend & I stopped in during a recent trip to Nashville. The whole vibe of this boutique is so adorable & the white & blue color scheme is carried throughout both inside & outside the store. I came on a Saturday afternoon & while the store was crowded it was comfortable to walk around & browse. The line for the fitting room had quite a few people on it but the line to check out was very quick. There is such a great variety of items at all different price points (about $10 for a cute wine glass to well over $100 for some clothing items - and every price in between). We loved that there was such a variety of items to choose from including little trinkets, makeup bags, drinkware, clothing, books (written by Reese Witherspoon & other authors too),etc. There really is something for everyone. Outside there is a little bench with a cute "Welcome to Draper James" sign, a wall with blue & white stripes, & the "I Believe in Nashville" mural, so great photo ops! Would definitely recommend & come back if I'm ever in the Nashville area again! read more

This place is adorable and I Love the atmosphere and the clothes but for someone who likes to buy clothes all the time, just a dress is upwards $200. I think I would shop here if it was a little more affordable for the average 20 year old.. read more

It's a great shop with cute clothes along with bags, shoes, and other cute merchandise. It's very Southern - so much so that we were offered sweet tea as soon we walked in the door. The clothes were very much what you see Reese Witherspoon wear. The clothes are not really my style - I did try a cute dress on but decided that $150 was a little too expensive to pay for something that I could buy for much cheaper elsewhere. The customer service was amazing. The girls that worked there were very sweet and helpful. If you really love Reese and cute boutiques, then I would suggest making a visit. Be prepared for really expensive items. I found a cute makeup bag that I loved but paid more than I would normally pay, but it had a saying about Dolly Parton, so just had to have it. It was a great experience, and I am glad I visited the boutique while I was in Nashville. Just be prepared for expensive products. read more

LOVED the store and products/clothes. Really didn't appreciate the sales girls a) not acknowledging myself, daughter and her friend and then when we went to help ourselves to a sweet tea being bombarded as though we were trying to steal from behind the counter- as they were set aside on the far right of the counter, we assumed they were self service. After asking us what we wanted and we replied the tea she said "oh sorry we missed you when you came in. I watched multiple people come in after me and not a single person was offered tea either. We are from Charlotte and were really excited to make it in to the store while in town and ended up leaving without purchasing anything. read more

Perfect. From the visuals, to the aroma, to the sweet tea. Beautiful store. It was a pleasure shopping.

Cute store, high prices, very preppy. Not enough souvenir type items for tourists ($34 guitar keychain???). Was in Nashville to sightsee and check it out, but I didn't buy anything-- didn't expect to really. I'd shopped online before but I expected the selection and prices to be more varied IN store. read more

Friendly greeting the moment you walk in. Nice southern touch to be offered sweet tea. Very welcoming. Staff attentive and willing to answer questions. Found the shop to be a $$$$ store. Is a must see. read more

I haven't been to the physical store, but my online experience was dreadful. I bought a dress for a party, and the estimated shipping would have the dress arriving several days prior. After not receiving any kind of shipping information, I tried to call, but of course they only answer the phone during business hours. I emailed customer service and never received a response. The dress finally arrived over a week after the party -- an online order took over two weeks to arrive at my house! It's fine. But I no longer want it. I called customer service and was apologized to, and promised a return shipping label. Which I'm still waiting on. Getting ready to call again. Seriously, if I had known that this would have been a gigantic hassle, I never would have ordered from them, and I certainly never will again. Save your money and shop elsewhere with a company that has some service to match their prices. read more

It's as darling as Reece Witherspoon - who owns it! It's like she's moved back to Nashville and embraced all things Southern, with a terrifically unique twist of charm. The staff is very friendly, the atmosphere is all that is Southern and Wonderful. It's in the trendy part of Nashville (although as hot as Nashville is, is there an area that's not trendy?!). Clothes, gifts, books, items for the home. Stop by Sprinkles afterward - the cupcake shop next door with the 24-hour grab and go slot. If you don't love Nashville after this trip, well, there's just no hope for you:-) read more

I was sadly very disappointed by this store. When I first booked my trip to Nashville I knew at the top of the list of things I wanted to do was visit the Draper James brick and mortar store. I've wanted to order things online from Draper James for so long, but my size and certain items I wanted would sell out very quickly. This was my chance to go on a huge shopping spree and I couldn't wait. When I walked into the store a friendly associate greeted me and asked if I wanted sweet tea. I had a great first impression of the staff and the store visually, however things started to go downhill quickly after that. Some of the sales associates came off too aggressive to me which when I'm in shopping mode I need my space to look around and do my thing without being hounded. I think this is more of a personal preference of mine and I recognize other shoppers may appreciate always having someone at hand. As I walked around looking at the clothing I noticed the quality of fabrics when I picked up a dress or top were not up to par with the price point and cheap quality. My perception of the fabrics based on the website photos and the images I've seen of Reese Witherspoon in the clothing was that it would be more luxurious. Draper James describe themselves on their website as a luxury clothing line and I can say with 100% confidence there is nothing luxurious about their clothing. I have a background in corporate retail and worked for a top luxury brand for over five years. I tried on a couple tops, dresses, and shorts thinking maybe once I try it on it will look better. Many of the tops and dresses were too boxy or big on my petite frame, which is funny because Reese Witherspoon is petite. I ended up buying one pair of shorts for around $70 out of everything I tried on. The price didn't bother me but when I got back to my hotel room I noticed they were made in China. This is where I struggled with my purchase and had buyer's remorse. Reese Witherspoon started Draper James to honor her Southern heritage. For the price point of the clothing which is on the higher side (price point comparable to Kate Spade for reference), the quality of 80% of the things I felt or tried on on was ill fitting fabrics. To top it all off it wasn't even made in the U.S. which is something I look for if your brand is said to represent American Southern heritage. I wouldn't discount shopping there again if they made some changes. I would even pay more for American made, but I know at the end of the day it comes down to margins and profit. I went to another clothing boutique on the same street as Draper James and bought the cutest Bella Dahl dress for $150 and it was made in California. I left Nashville feeling disappointed by Reese Witherspoon because I love and admire her and she is the quintessential beautiful American actress. I don't like to write negative reviews but I'm hoping maybe if management reads more reviews like this it will influence a change. Would I recommend a girlfriend to go visit the store if they were in Nashville? My answer is yes, but don't buy anything without checking the label to see where it was made and what the fabric is. read more

The clothes are super cute but GOOD LUCK if you ever have a problem with your order. Their customer service is THE ABSOLUTE WORST. I ordered something from them 3 weeks ago, sent about 6 emails to their customer service email address, heard back from one email that said they would mail it overnight that day. Well, it's a week later and I have sent two more email since then. Still no dress and still no response. HORRIBLE CUSTOMER SERVICE read more

Only perused the online store and found the clothes dowdy, and the other merchandise corny. Not to mention expensive.

I would have given no stars, after ordering on line a belt that was clearly marked large, but in reality the measurement was for a 23 in waist. I then got in touch with customer service to see if this might have been marked wrong, and was told that it could not be returned and it was correct. How sad that I who am a size 4/6 am not able to wear a size large in Draper James clothing, therefore I'm staying away from buying anything else from this company. How insulting Reese! read more

What a shame that Reese's philosophy behind her clothing line is that women who are over a size 16 do not deserve to be thought of as "stylish", and should not wear her clothing. I am offended. read more

I was in Nashville last fall and purposely went to the store to check out dresses and bags. I bought the Tennessee Tote in black and have used it fairly regularly, although not everyday. I don't remember the exact price but somewhere in the ballpark of $275 is my recollection. It's now June and the straps are coming apart. I emailed customer service with pictures and details and they replied they won't do anything about it because it was bought too long ago. 9 months!!??!! Apparently they don't make their products to last very long. Super disappointed in how this was handled. They offered me a store credit of almost $40, why? So I can buy more product that is priced like it should be quality but really isn't? I'll pass. read more

Amazing customer service and chic clothing. I was handed sweet tea at the door, which was so welcoming. A chic and very knowledgeable woman named Elizabeth was very helpful in my finding a gift for a very picky relative. I hope one opens in LA soon! read more

Ordered a blouse and returned it. I was charged shipping plus restocking, costing me $20 to "try" it. Stay away- poor customer service and overpriced merchandise. read more

Im guy so i visited the website and thought there would something guyish there but i wasnt disappointed by the womens cause girlfriend has a birthday coming im thinking what to get her but its so hard to choose what to get her but anyway it is an awesome website ill have to take a trip nashville by may since im closer nashville and even though i am a guy I do love the coasters they got. I might get one for when I drink a soda for my guitarntable read more

I ordered bracelets online and they refused to send me a gift bag unless I paid more money since I got them on sale. So I was sent the originally priced $75.00 bracelets rolled up in a ziplock bag....They want to charge outrageous amounts of money for their merchandise but are cheap when it comes to a ten cent bag.... I don't think they live up to their "classy" reputation... read more

If this review was solely on the store I visited in Nashville, I would rate it a 4 or 5. The store is very quaint and the staff is friendly, but it is pretty expensive. I visited in May and bought the Elliston Floral Caroline Tote which was almost $250 dollars. When I went to check out there was no option to purchase a warranty or anything equal to that. The very helpful employee named Elise assured me though that if something abnormal would happen to it they would take care of me. They are very helpful when you are spending your money, not so much afterwards. I have used this purse a total of maybe 2 weeks non consecutively and when not being used, it sits in the dust bag. I pulled it out this past weekend and when placing it on my lap I felt something scratch my leg. The piping on 2 out of the 4 corners have come through the bottom. When reaching out to customer service about the issue, I was told that they no longer carry my purse and they cannot fix mine. The only thing they can do for me is give me a $45 in house merchandise credit. If you have been on their site, you would know that outside of key chains, mittens and a few other small trinket items, nothing is $45 dollars or less and there is no way I would buy something expensive when my purse couldn't even last the summer with minimal use. I am very disappointed and feel like I just threw away $250 dollars. I expected more from a company owned my Reese Witherspoon. read more