I have had several issues with dealing with this provider. Last time I made an appointment last…read moreyear... Nobody ever gave me a reminder call and it was three months past the time I had made the appointment. So say I made in October the appointment three months later... Nobody ever called me for a reminder call. And today... I had gone to an appointment that I had made a few days ago which again no reminder call for today, but also no assistance on where to find the building. I have never been to the Hackettstown location and the Hackettstown location. There's only 15 minutes away from my house. I was supposed to be there on time today with five minutes to spare. However, my GPS was take me to the wrong buildings , and then when I finally found the location, it was behind all this construction that was not easy to get to with all the trucks that were in my way at the time. Nonetheless, I had a rental car to use today because I work from home normally but I needed a rental car after my back last go out from my own car yesterday so I got a rental to go to this appointment and had trouble locking the rental car doors. I had let them know that I was trying to get there but still when I walked in. I was 22 minutes late from the issues I had and I tried to explain it to them of what was going on. The lady at the front desk said because it's a 20 minute Slot time that I missed, but they would not take me and I was only a couple minutes past that. She then said she was gonna check with the doctor but came out two seconds later stating that the doctor refused to see me because I was a couple minutes past their 20 minute deadline supposedly. First of all, I wanna see this in writing that they have a 20 minute window. Too, there's no way they asked the doctor and the nurse who came out with her also had an attitude about it. Again, I tried to explain the situation, but nobody cared, and nobody cared that. I even called prior to that to let them know what was happening. I then called another number to make a complaint and to try to reschedule an appointment since the nurse there did not offer to schedule me for any location, she kept consistent on one location I want to one time. The person on a phone call who apparently works in the Sparta location had said well there was another one available in the afternoon, I said well I already had to leave work to make this appointment and I can't do it again today. And I tried to tell her what happened and she says well we all have appointments that we have to try to get to. We all have this issue. So the condescending words and attitude used to me was just appalling. Things happen sometimes that people don't make their appointments on time and this is the first time with this provider that I ever was late with the appointment. Unfortunately, it was out of my circumstances because I've never been to the location nobody there wanted to help me find the building so I was on my own. Plus, I had a car that is not mine that the lock did not want to lock and I'm definitely not leaving a car parked, not locked. I feel like this is a scam to get people to pay a no-show fee or whatever crap that they wanna pull. I left a book behind and I went back to retrieve it, and I heard them telling another woman the same exact thing that they had just told me. So either they are overbooking or they're not honest with how they Conductor practice. Nonetheless, for people to have so much attitude who work in the front office so maybe this profession is not for you

The most organized & professional doctor's office I have ever been to! This practice has a vast…read moregroup of orthopedic doctors & work out of several locations. It was very easy to get a same day appointment in the morning to have my injured shoulder looked at. They promptly brought me in, weighed me (ugh) & then had me wait 30 seconds & then was whisked to an X-ray room & they did X-rays immediately. I sat in the room, answered questions from the doctor's assistant, & then within 3 minutes, the doctor walked in& he already looked at my x-rays! Talk about prompt service! Very professional, knew what he was talking about, good bedside manner (I saw Dr. Sayde) & I would definitely recommend this place. Loved that I was in & out & how organized & pleasant everyone was!

Person answering phone couldn't get me off fast enough while making an appt. she never mentioned my…read morespouse should bring his license along with insurance card. So, because I drove, he didn't bring his license. Guess what, they refused to see my husband because no license. Secretary said she had no choice but to reschedule. I offered my license .... Nope, not accepted. She didn't even look at the insurance card. I suppose we were saved the bad experiences reported because it was a red flag to find another doctor. No finesse, no workaround. Bad manners and overall bad care when reading most of the reviews.

So I did a request for a doc & the message to me was that I'd see a PA.. if I wanted to see a PA…read moreI'd have requested that.. I research docs to see one but in this practice there's no choice .. maybe it's a Medicare thing because of low reimbursements but it's pretty insulting

I highly recommend ! A very well oiled machine! The staff is friendly and caring! Rob and Jennifer…read morewere absolutely the best!!! Friendly,caring , with a sense of humor!

I went here for a routine simple medical procedure that my doctor ordered. I encountered no less…read morethan 8 staff members from check in to discharge and I must say that this is a very professional organization. Each and EVERY member of the staff that helped me was nothing short of wonderful. I highly recommend this professional organization and I am SO grateful for it's location and for the very wonderful, professional staff. GREAT job everyone and Thank You!!!!

Dr. Petrucelli was referred to me by a family member who was very pleased with her experiences. I…read morecalled the office as a new patient, and was taken in that week. I was offered three slots, which really was convenient. His staff is very efficient and greet you warmly, and the wait was tolerable. It is a doctor's office after all, some degree of waiting is just an expectation. Once inside the examining room, Dr. Petrucelli greeted me and was just great. Listened to my explanation of reason for visitation, compassionate, and gave a good examination of the impacted area. He took interest in what I do for a living, and we had a wonderful discussion following. I highly recommend Dr. Petrucelli for all your orthopedic needs.

I was referred by my rheumatologist to see him 2 years ago for a bunch of issues with my spine:…read moredegenerative disk disease, a bulging disk, 2 herniated disks, and sciatica. I could barely walk. Since seeing him have also had an x-ray that showed arthritis and bone spurs. He was an hour and a half late, aggravating my sciatica (the front desk staff was its own example of complete ineptitude and unprofessionalism, making me fill out the wrong forms and laughing at my problem) and he saw me for 5 whole minutes before literally telling me to stop whining and wasting his time. Told me only old people get these problems. I said "I'm only 37" to which he responded "exactly". Aside from that, dismissed me completely with non-answers (what doctor ever shrugs and says "dunno" when asked about how to treat something?). No suggested treatment, no physical therapy, no pain management. Nothing. Sadly, not the worst bedside manner I've ever seen, but a pretty close second. Seriously disappointing. If the spine isn't your area of expertise (I was assured it was), you should have referred me to someone competent.

Dr. Itani saved my life. I unexpectedly went to the hospital Feb 2022 for diverticulitis & had no…read moreidea how bad I was. Dr. Itani did the first of 2 surgeries that I needed and did an excellent job in what he needed to do for me. Everything was explained clearly and my subsequent follow ups at his office were good - he is very thorough and knows what he is doing. My second surgery in May 2022 went fine although the second one was quite challenging due to the amount of scar tissue that I had. I am glad that I had this Dr. do my surgeries & I truly don't understand all these crazy reviews out there. My insurance paid for the hospital bills and surgeries even with Dr. Itani being an out of network doctor for my insurance.

He was the incompetent surgeon tried to get 27 thousand from my insurance company they kept denying…read morehim,he said he did surgery on me ,but he didn't, my insurance company finally after 6 months paid him 18 hundred dollars I'm not sure for what My insurance claim says he was an er doctor I already paid 2 of them for 1 visit I guess when you go to an incompetent hospital they can say and do whatever they want so now I have paid 3 incompetent er doctors for 1 visit, read the rest of my review below Incompetent Hospital and Staff, DO NOT GO TO THIS HOSPITAL, I went there in August of 2017 just to get an ultrasound done on my leg to make sure there wasn't a blood clot, my doctor told me to go , first they did blood work for no reason, then the ultrasound which showed no blood clots, I told them I was seeing my Orthopedic doctor the next day, they told me I could leave, then the doctor came back in and said they saw something from the ultrasound and I needed to get a cat scan done, after that they said another doctor looked at it and I needed surgery because there was bleeding in my leg, they put in an Iv did more blood work and then the doctor came back in and said another doctor looked at the cat scan and said I didn't need surgery, then they released me from the hospital, I barely got out of the parking lot and the hospital called me and said I needed to come back and have emergency surgery, I came back and they put another iv in me took me to the operating room, were the person transporting me stepped on my iv line and pulled it out of my arm, then he forgot his key to get in the operating room, so I was sitting in the hall blood dripping all over the floor, finally in the room the nurses are trying to figure out why I had 2 admissions to the hospital, the incompetent surgeon came in drew a line on my leg were he was cutting me open, I was put under anesthesia, when I woke up in the recovery room, I was told they didn't do anything, he said I was put under to do another ultrasound (I went under anesthesia for an ultrasound sounds like a lawsuit to me ) I was under for 20 minutes, I don't know why because I was kind of out of it from the anesthesia but I was admitted to the hospital, the next morning some other incompetent doctor comes in and says I need an mri done because I could have a pulled muscle or cancer by this time I'm in a daze, I have no idea what's going on I only knew I wanted out of this hospital.When all was said and done I had a torn muscle which I told them I had in the first place. Then they had the nerve to send me 2 Bills from the emergency room because they were incompetent 2 bills from emergency room doctors, bills for ultrasound, cat scan mri, 2 observation doctors ( what were they observing there incompetence) other doctors never even seen , anesthetic (for putting me under for 20 minutes for no reason), an incompetent surgeon (who did nothing) my insurance already paided out thousands of dollars to them, now there sending collection agency's after me. ANY LAWYERS THINK I HAVE A CASE LET ME KNOW

I love Dr Chieppa and his staff. Everyone is easy to talk to and obviously really care about you,…read moreas a whole, not just your problem that brought you in. I'm so glad I found this office!!! There is never a wait in the waiting room. Everyone is friendly and the office doesn't stink like a Drs office.

10 Stars for Dr. Pizzano! I am a nervous podiatry patient…read moreand my experience last week was top notch. His knowledge and bedside manner were both excellent. I have already referred friends and family to him.

Great rehab by maria and staff. More hands on than their other facility in randolph…read more Will utilize them in the future

didn't believe/tried to argue with my doctors diagnosis, tried to force me to come in more than my…read moredoctor prescribed regardless of what I told them, very difficult to cancel appointments they booked without my consent, $50 copay with additional $85 payment one month later for a single session where we did minor stretching and small talk. Absolutely ridiculous.

I have a family member that recently suffered from a stroke. It left her with some physical…read morechallenges and a lot of work ahead of her to recover, which I hope is 100%. This is one of the nicest rehabilitation centers that I have seen. The property itself is really beautiful. When you first walk into the facility we noticed immediately that there was no institutional smell of any kind. If anyone has ever been to a rehabilitation place you know what I mean and I have been to a few. Some rehabilitation centers that I have seen were literally a nursing home. They are understaffed, physical therapy is ok and the place smells really bad, short staffed and the workers are just there because they are getting paid plus they milk the insurance until they won't pay anymore. Then they are asked to leave. At Kessler Institute, I noticed that they have a full staff and everyone seemed like they were working together and enjoyed what they were doing so that was a great start. They have doctor's and nurse's on staff. It really is a clean and bright environment. Their social worker was so friendly and helpful with anything that the patient needed. Actually everyone that I met there was very friendly. Patients get a real schedule of what they will be doing to work toward their recovery which can change everyday. This place is no joke they focus on rehabilitation to get you back functioning like your old self to live your life. If you are not willing to put in the work I don't think this would be a place for you. Now, I have a better understanding of what a good rehabilitation facility looks like and what they should offer for a speedy recovery.