Terrible! Good salesperson, bad service. They drilled holes, took grainy photos, then stated that one of our balconies was an emergency repair (it wasn't). They then try to sell you very expensive plans by their engineer to repair the damage (conflict of interest). This plan is based only on the photos! Then you have to find and pay for a contractor to follow the plans. We did not purchase their plans but hired our own contractor to open up all the stucco under the "emergency repair" balcony, and their engineer quickly determined that the water damage was minor and not an emergency at all! Not to mention, there were many other logistical problems along the way. Would strongly not recommend this company! read more

DrBalcony delivers top-notch inspection services with impressive attention to detail. Saeed did an outstanding job--punctual, polite, and efficient. He addressed all questions clearly and without wasting any time." read more

This company uses 1099 contractors for there inspections. If you have any type of legal representation and ask them why Drbalcony has "indemnification" slapped all over there contract. Thats why this company is cheaper. If there "inspectors" get hurt on your property. YOU ARE LIABLE FOR THERE INJURIES. SPEND THE EXTRA FEW HUNDRED DOLLARS AND GO WITH A COMPANY THAT DOES NOT INDEMNIFY YOU. THATS why this company is cheaper than the rest. The "owner" will never get on the phone with you because he's a coward and can't face any real problems head on. He'll send a call center at you before actually legally helping you with anything. God forbid you take more than 1 second to make your payment, the owner will send legal letters and everything he legally can to retrieve his money. Even though they break covenants and deadlines constantly. The company is ran by a child, I'd find a more professional sb 721/ sb 326 inspection firm. read more

Their prices are extremely competitive but not all employees are well-trained. Some staff members communicate very well and give accurate info, while others do not. The scheduling department's automated emails are also not always accurate. That being said, the price is right, and I would hire them again. I have also referred other HOAs to them because of their fair pricing. I do appreciate my sales advisor/account manager David A, who really seems to care and always calls back. read more

They performed what they promised at the price asked in a timely way. The sales rep was very helpful and friendly, but everything else was basically automated, with an AI feel to it. read more

The staff was very prompt at attending to my needs. The inspector was on time and thorough in performing the inspection and his report was quickly available for review. The final inspection report was available for download soon after the inspection. Overall, all I had to do was contact Dr. Balcony and they took it from there, requiring minimal involvement from me to produce a professional and quality report. read more

Great customer service. Inspectors were courteous and respectful. Was notified of any changes, I was kept informed throughout the entire process. Easy to talk to someone over the phone and their are very competitive. The inspection report was fantastic and very detailed with pictures. read more

I used this company for SB721 balcony inspection. Using this company was for me a waste of money and time. Due to their scheduling mix up, they didn't come on time, but showed up two hours later. The report they provided was based on unclear, fuzzy pictures. They failed the inspected balcony based on these pictures. The person who conducted the inspection was not an engineer or an architect, just a nice person with minimal training. This is the person who took many fuzzy pictures. The report is vague and recommends in several cases that I hire a professional to know what exactly needs to be repaired. I paid this company to be that proffessional. I will not, yet, call them a scam, but would definitely not recommend using their services. By the way, you have to pay half up front, and you cannot access the report until you pay in full. read more

Inspection was performed on June 16, however we are still waiting for the report. Our property manager contacted numerous times with the office and had the same response: next week. read more

Highly recommended! I was impressed with the service and their knowledge of the balcony rules. Great service, Professional team and report was very detailed. read more

I had a great experience with Dr. Balcony for a recent inspection, and honestly, I'm so glad I chose them. The team was super professional and seemed to really know their stuff, especially with all the SB721 and SB326 requirements. I appreciated how easy they made the whole process by keeping me in the loop and answering any questions I had along the way. It's clear they care about doing a thorough job, and I felt confident knowing they had it all under control. If you're needing balcony inspections, I'd definitely recommend giving them a call! read more

Dr. Balcony's price was fair and Rico did a great job keeping us informed of our balcony inspections. From our experience, we would use them again. - Curt D. read more

Quality service. Team makes sure you're taken care of always and is sure to get back to you on any questions you have

Even though I was running 20 minutes late coming from work, David had the best attitude and patience with me. David showed up to inspect my balcony & made the inspection so easy. He was efficient & professional and I would definitely recommend asking for David's services if you need any inspections done! read more

Inspector David Medina came to look at my balcony and despite my hesitation he really helped me out. He was very professional and friendly while also giving me an efficient assessment of the structure. Totally changed my tune, the guy went above and beyond to help me out. Would absolutely recommend. read more

They got right on it, did the inspection plugged all the holes that they had to drill and cleaned up. The report was long and detailed. I would definitely hire them again. read more

Joseph,the Representative who was sent out to our property was friendly, professional, considerate,and he listened to my concerns. I think he's great asset to the company and I would request him again if there needs to be any further reinspection of our property. read more

If you need a thorough inspection report that is priced well, I would recommend going with Dr. Balcony. The contracts were easy to understand and scheduling the inspection with them was easy as they are easy to get in contact with and responsive. read more

Great service - came on time and inspected the 24 balconies I have on 3 different properties. Price was decent, I check around 3/4 different companies but felt most comfortable going with DrBalcony Report was comprehensive and got my partners and I what we needed to move forward on becoming compliant read more

The company has not yet arrived for the State-mandated balcony review, but Rachel, the lady who answered the phone to provide more information (that our UTTERLY USELESS property management "Assembly HOA" could not offer) was AMAZING. That lady is the absolute definition of customer service and I hope the company she works for is just as good and also recognizes her value. read more

I am the maintenance manager for a property management company. The start of this went very well; I thought I had found a good contractor for our 10 multi-unit properties subject to SB721. However, as the negotiations went forward, they became extremely unprofessional. They sent proposed contracts that literally had paragraphs that made no sense, and were resistant to changing them. They later responded that I had been sent an incomplete version. Part of the contract clause included that DrBalcony's liability was limited to any monies THEY paid to US. Of course this is an obvious mistake (since we are the purchaser), but it shows how little attention they paid to their contract. It took time just to get that resolved, and they never did resolve the nonsensical part (paragraphs that ran into one another and made no sense). My concerns were not addressed in a timely fashion (initially an alleged family emergency), and finally my representative said they had just moved into a new building, and the "higher-ups" were no longer responding to him regarding what were quite legitimate concerns and requests, so he understood me going to another company. The company completely wasted my time, they were not timely in their responses, and their contract was extremely unprofessional and I am somewhat stunned no other potential clients brought this to their attention. read more

recently had my balcony inspected and repaired by DrBalcony I am thoroughly impressed with their work. From the initial inspection to the final repairs, everything was handled with professionalism and expertise. I would highly recommend them read more

Thank you to DrBalcony, I am a Property Manager in Huntington Beach and DrBalcony helped us with the required inspection AB 721. The office arranged an initial inspection then had their staff come out and performed the required inspection thoroughly and efficiently. Soon after, the report was sent in an easily downloadable form for review. We are now compliant. I recommend getting your inspection done and doing it with DrBalcony! Robby W. Huntington Beach, CA read more

Myckel came out to inspect our building. He was such a professional. What a great disposition of a human being, answered all my questions. Worked for 4 hours in getting to all floors. Even though there was a bit of confusion we got through the day and hopefully through the inspection. We would have a wonderful world with Myckel's in our world. Thank you for your service today. You are exceptional young man, and you need to hear how great you are as a person. Thank you. read more

I work for a property management company and I have used Dr. Balcony on 18 different jobs. Omid, Jeff, Greg, and Rawand are super great and easy to work with. I highly recommend this company for all your SB721 needs! read more

As a property manager overseeing multiple properties, I needed inspection reports for the new SB721 bill. Dr. Balcony's prices are fair, and their reports are incredibly detailed. Huge thanks to David Atkins for his tremendous support throughout the project. I'll definitely be recommending their services! read more

Company needs improvement. First, the scheduling department needs to coordinate better. It was unorganized to say the least. Secondly, the field tech, mislabeled the areas that needed repair and the company refused to send him out to relabel the damaged areas without charging again. The field tech was courteous at least and said the foundation was solid and everything seemed fine from what he saw. Third, the engineers that reviewed the images failed that inspection despite the field tech saying otherwise. It seems they only come to a conclusion from the blurry images without actually visiting the property. I just spent several thousands of dollars in hiring contractors to pull permits and open up the walkway and stairway for the city inspection. Turns out the foundation is solid and the repairs were just cosmetic. I just spent several thousands of dollars for nothing! If you want to save money, go somewhere else. read more

I was very satisfied with the inspection provided by the inspector David and this company! David was very helpful and accommodating throughout this process. I would highly recommend this service for others! read more

Loved that they price matched and made this process much easier than I expected it to be. Will definitely be recommending to others as the quality of service was top tier read more

I normally don't like people being late, this group said they will be here at 9 an but they are an hour late, didn't respect other people's time, their excuses was Monday traffic, I just came from airport if you leave early than you will arrive on time, such a horrible experience. read more

I own several 4-plexes that need the new BS inspection. Dr. Balcony was very helpful in completing this nonsense for me. The employees are all very nice & helpful with every step. Thanks for all your help! read more

Do yourselves a favor, save yourselves a headache and find a qualified contractor local to your property, to perform your inspection. These people have a satellite office only, located in Tustin, and hire local to your area, "photographers," who go out and take pictures of your property. You will get no answers at the time of the "inspection" from the "photographer." A report will be generated, based on the blurry pics provided to DrBalcony and if you disagree with their assessments and have questions, they WILL NOT allow you to speak to the "engineer" who generated the report. Even if you prove what they are reporting is incorrect, they WILL NOT correct it nor will they issue an addendum to the report reflecting the correct information. Forget trying to get them to actually go to your property and see their mistake. They will not leave their desks. Your only option is to pay for another inspection to have the same "photographer" come out and take new pics. In my honest opinion, their entire goal is to sell you a design plan for thousands of $$$, even if the work does NOT require a design plan, and will try hard to sell you repairs by contractors in their orbit of service providers. They claim to know building codes & procedures but could not answer one question concerning L. A. City building procedures. I only hired them because they gave a presentation to our local Apartment Association. I will NEVER use them again! It took many, many emails and phone calls and finally a call to the Apartment Association for them to respond to my concerns. Even then, they could not provide any useful information. NEVER AGAIN!!! read more

Great company! Did both of my inspections with them. Ask for Greg, he will give you the best price available.

I had a totally BAD experience. That are a SCAM! No one was available to go over my report with me except the VP Gregory Carlos. He could not tell exactly where my balcony had problems. He would not let me talk to the engineer involved because he was not "trained in customer service." The issue is they do not know. Hundreds of blurry pictures with and no one is technically overseeing your project. I'd give them less than one star if possible. read more

What a runaround. Wanted to have balconies inspected for SB 721. Sales guy (pleasant fellow who said he had been with company since 2021) had no answers to most of the basic questions I had and had to call me back each time I asked because he had to talk with someone else (he stated that no one had ever before asked him what I did. Really???) Each time I spoke with him about the work they were going to do, he seemed not to remember what we had previously spoken about (sometimes just 10 minutes before!) and I had to repeat myself multiple times. Finally agreed on price & terms and I had to write part of the contract myself because again what he originally gave me in his contract was vague and non-specific and wasn't what we verbally agreed on. He then said he would include what I had written to him clarifying the wording in the revised contract he would send to me (to include what we had already verbally agreed upon). I Just now received an email from someone else from the company saying "you want too much" and stating they would not work with me after all the nonsense they put me through. SMH. Can't recommend them based on my interaction(s) with the company. read more