I recently took my schnoodle to Dog Works by Sarah. His fur was deeply matted around the belly…read morebecause he likes to wear sweaters all fall/winter. Normally, I just have him shaved down after the weather warms, but we have a special event coming up and I wanted to see if we could keep him a little fluffy. Our normal groomer, Muddy Paws, told me it was "inhumane" to try to demat him. So, I did some research and found out that there are some groomers who will put in the time and effort to demat dogs without causing them pain and discomfort. Sarah is one such groomer. Not only did she agree to work with my dog and try to save his fur, she did it without making me feel like an awful pet parent for wanting to save it in the first place. The results were AMAZING. My little guy came home clean and fluffy, with the perfect teddy bear cut. Not only that, but he was HAPPY. Like, super prancy dancy happy. I hadn't seen him so relaxed after a cut in years! On top of everything else, Sarah called a week later and offered to give Scout an extra bath to get him ready for our special event ... FREE OF CHARGE. When does that EVER happen in this day and age? I can't speak for other pet owners' experiences, but I know that from now on, Sarah will be my ONLY groomer. She truly cares about animals, and not just from a grooming perspective. She took the time to talk to me about my dog's physical health, too, and advocates a holistic approach to pet care. I love that about her! I'm a really picky customer, especially when it comes to my fur child. So when I say THIS groomer is highly recommended, I mean it: I HIGHLY RECOMMEND HER. Take your precious pups to Sarah - you WON'T be sorry!

My experience at Sarah's Studio was a very stressful one for both me and my dog to say the least. I…read moredecided to take my one-year-old rescue to be groomed there for the first time ever because she had some matting and I was looking for a professional that would be able to properly groom her. After speaking with staff via telephone, they bragged about their qualifications and said they were okay with me staying while my dog was being groomed which is why I ultimately decided to give it a try. Being able to be present during grooming was important because my dog is easily frightened by the blow dryer, electric clippers, and loud noises. This was clearly conveyed to the staff during the phone call so that they would be fully aware of my dogs needs at the time of grooming. They assured that this would not be a problem. The day of grooming, I showed up to Sarah's Studios to find that someone named Sally would be grooming my dog. As I helped my dog onto the grooming table I was comforting my dog by saying things like, "It's okay," and "Good girl!" Immediately, Sally corrected me and said to never praise my dog for being scared or "misbehaving" because it condones "bad behavior." This put a bad taste in my mouth, however, I figured that I would brush it off because she was a "professional" who has apparently been in this business for years and must've known what she was talking about? She began brushing out and cutting my dogs hair, and everything seemed fine until she busted out the clippers, despite already knowing my dog would be afraid. She quickly turned them on and my dog panicked. My dog was so scared by the noise that she had a small bowel movement on the grooming table. After that, they said they were going to bathe my dog. At this time, I had to run home to grab my check book (they never mentioned that they only take cash or checks). I figured because I only live about 10 minutes away, I would be back in time for the rest of the grooming after my dogs bath was over. My dog has never had a problem with getting baths at home, and so I felt okay about running home quickly while she was being bathed. As I returned to Sarah's Studio, my dog was still in the back where I couldn't see her. This is where they keep what looked like some kennels and the wash station. After about 10 minutes of waiting for my dog to come back out, I heard a staff member say, "this dog won't stop freaking out!" Come to find out, while I was gone, they bathed her and tried to use a massive blow dryer to dry her which scared her so much that she had a second bowel movement. After bathing her a second time, I found out that they tried to cage dry her which caused her to poop a third time. After a third bath, all of this happened again a FOURTH TIME. I didn't find any of this out until I came back from getting my check book. They brought my dog back out from the back and I went up and comforted her on the grooming table. I stood with her during the rest of the brush/groom so that my dog wouldn't be manhandled. As she was finishing up, Sally mentioned that my dog had "a little hemorrhoid" that should be fine but that I should keep an eye on it. Well, no wonder my dog had a hemorrhoid. She pooped herself 5 different times because she was so scared!! At one point, Sally mentioned to me that she doesn't go easier on rescue dogs even though they may have had a hard life, and they need to learn to behave correctly at the groomers. This was upsetting because there are many dogs out there with special needs that need to be taken into consideration when doing anything new and scary, like grooming. So, unless your dog is a fancy show dog that is used to being groomed, this is not a good place for them. After leaving the studio, I was so upset and stressed about my poor dog and the new hemorrhoid. Out of concern, I took her to the vet. According to my vet, the hemorrhoid was caused from severe straining from stress and irritation, which could have all been avoided. Overall, Sarah's Studio is not a good place to take your dog, especially if your dog has never been groomed before, has anxiety, or is a rescue. They do not cater to dogs with special needs, and your concerns will not be taken very seriously here. During my time at Sarah's Studio, I was condescended and made to feel less knowledgeable than staff. I will never be taking my dog back there.

They do an incredible job with my mini Irish doodle.. he always looks beautiful and smells amazing…read morebut it's so hard to get an appointment well that's because they are that good!

The owner and groomers here are excellent. They are easy to talk to, listen carefully to special…read morerequests, and always update our pet's chart with any changes so that we get the cut we want every time. Cora loves them, smiles when she sees them, and always leaves with pretty hair bows and a toy. Reasonably priced too; very happy here.

I had a really upsetting experience at Heartland Salon today. I brought in my 5-year-old…read moreYorkie/Poodle mix, Río, and spent several minutes explaining that I wanted to keep his beard for a schnauzer-style cut. I explicitly said NOT to shave his beard and even showed a photo of Río with his freshly groomed beard for reference. His beard is his signature feature and he gets compliments on it almost every day. When I picked him up, the receptionist told me they had "accidentally cut the beard" and offered a 10% discount. While I was paying, she even asked if I wanted to leave a tip, which felt inappropriate given the situation. When I finally saw Río, his entire muzzle and face had been completely shaved down. It looked nothing like what we discussed, and I was honestly so shocked and upset that I started crying in the salon. When I tried to explain the situation to the owner, there was pushback from the receptionist about whether I had shown a photo. Regardless, I was extremely clear that his beard should not be cut and that's indisputable. They did refund me after seeing how upset I was, but the situation felt careless and dismissive. Río's beard was the most important part of the cut I asked for. I would not recommend Heartland and I won't be returning. I'm attaching photos of Río before (with his beard) and after the haircut so people can see the difference.

DO NOT TAKE YOUR PET HERE!!! My poor has a nasty gash from this groomer!! She is a Maltipoo and her…read morehair gets matted easily even though I brush her daily. I brought her here for a grooming and about 45 minutes after dropping her off I received a call that she had too many knots and they would have to shave her down low. Also this groomer, I believe her name is Alyssa, was quite sarcastic in saying well we haven't seen her since August, as if there was no possibility that I couldn't have taken to another groomer (which I did) .I wasn't happy but okay it what it is. They call and tell me she is ready, I leave my home to pick her up and as I am literally pulling into the parking lot they are calling me again. I go in to get my fur baby, I pay the bill and after I pay AND leave a tip, they bring my fur baby out and inform me "Oh she has a cut, there was a knot really close to her skin". Very matter of fact, no compassion or any sort of compensation, discount etc. When I asked what I needed to do to aid her wound, the response I got was, we put liquid bandage on it. There was no apology or empathy at all! These groomers are absolutely terrible, DO NOT TAKE YOUR PET HERE!!

The first time Heather trimmed my dog's nails, I knew I'd struck gold. The space is clean, cheery,…read moreand really nicely decorated, but that's just a bonus-- everyone at Brandywine Pet Spa is both highly skilled and incredibly sweet. My pup really, really hates to have her feet touched but loves to visit Heather, Michelle, Kacie, and Lauren! She knows she's there for a manicure, but she walks through the door without hesitation, tail wagging. I used to have as much anxiety as my dog on nail day, but now it's a pleasant time! I'm so grateful they're there. :)

My Maltipoo, Charlie is not the easiest of dogs to "style", he's all boy plus being a rescue dog,…read morehe get frightened. The Pet Styles crew are so very good with him. So patient and kind.

They are professional and always do a great job for both of our English Springer Spaniels.read more

We used to love it here. We left our dog here multiple times a year for a week or more each time…read more Then got ripped off when we picked up our dog after 12 nights and they charged a different price than what I signed for when we dropped her off and then refused to honor to original price. They keep increasing their per night boarding costs and I get it , things cost more, but they don't let any one know when they do it! They're FB price says $28, I signed for $32 a night and then they charge me $38 a night again, refusing to honor to original price I signed for. Any reputable business would eat their mistake and charge the customer the lower price. Our dog also got an ear infection from the last time she had a bath here, with a vet bill to prove it. We'll find somewhere else to take our lab from now on. Do not take your dog here.

My dog loves to get a bath and sometimes stay a week. I feel comfortable when I send my dog. I know…read morehe will be safe and well taken care of. He always comes home exhausted so I know he had a great time. It's a little far away but it's when worth it.

TL;DR: employees answering phones are giving out false/unverified prices, they didn't do the work…read morethey were asked to do, and they did work they weren't asked to do. I see a lot of positive reviews so I'm willing to accept we had a one-off experience, but we're done, and if you take your pet there you better make sure you get a price in writing. We were given a price on the phone but when my wife picked up our dog we were charged double the price we were told, and they didn't do the cut we asked for. They did a shave instead which I could have done myself for free. We took her to a groomer for a professional cut, not something anyone with a good electric shaver could do. They had 2 excuses for the increased price. The first was that they had to perform extra work which resulted in extra charges. That's a legitimate excuse if you call and ask if it's okay, but you didn't call and decided to do the work without our permission. When is the last time you were okay with a business deciding to do extra work on your dime without consulting you first? My guess is never. You never do extra work without asking the customer if they are willing to pay for the service. Second my wife was told the person that quoted her the price should have checked with the groomer. Okay, well that is your employee which makes it your responsibility. If your employees don't do their job correctly the responsibility for the error doesn't fall on your customers. If the person answering the phone needs to check with someone about the price then they need to do so. If they don't have the ability to do that then they need to say "I'm unable to provide you with a price at this time." It's also worth noting that this is the shortest time in between groomings she's ever had and they still took the same amount of time as her regular groomer, except in addition to not cutting her the way we asked they were also $40 more expensive than her next most expensive grooming.

I would like to thank Vixen Hall Kennels for taking such good care of my 2 dogs. I am very nervous…read moreand picky with who I trust leaving my dogs, but Vixen Hall Kennels really made my trip worry free. I was extremely happy to see that the dogs have plenty of room for running around and playing. The staff was great with Pepper and Marley. Thanks so much!

I took my Frenchie to The Grooming Shop today to get his nails trimmed for his 9th birthday…read moretomorrow (Valentines Day). This was our first visit and I am so happy to have found this shop. I was apprehensive about how "Buddy" was going to respond, so I asked if I could accompany him during trimming so as to comfort him. The 2 ladies happily obliged, and I really appreciated it. They were loving, gentle, and was done in no time. This was the best experience we ever had anywhere. I will continue to bring Buddy again for his grooming needs. Thank you so much ladies!

Best groomer in the area. She's efficient and compassionate. My dogs love her - especially my…read morechihuahua who usually takes a long time to warm up to people.