I am writing this review to share my factual experience with SL Custom Construction to help other…read morehomeowners make an informed decision. Initially, I was highly impressed with the owner, Scott. He presented himself so professionally that I made the big mistake of trusting him completely and didn't even seek an additional quote. That is a mistake I deeply regret. Once the nearly $47,000 project began, Scott never came on-site even a single time to supervise the work, leading to a catastrophic breakdown in quality control and professional conduct. The masonry work performed at my property has since been assessed by multiple independent industry professionals who have verbally clarified that the project is a total loss requiring a full removal and redo. The specific, documented issues include: Structural Damage to My Home: The concrete was poured without proper expansion joints, causing extreme lateral pressure that has physically buckled and warped the structural frame of my Four Seasons room sliding glass doors and damaged my siding. Sub-base Failure & Cracking: Severe structural cracks emerged rapidly due to an improperly compacted foundation and the complete omission of internal structural reinforcements like rebar or wire mesh. Safety and Conduct Breaches: The project suffered from a severe lack of professionalism, including a highly concerning on-site incident where a crew leader arrived under the influence of alcohol--a safety violation witnessed by myself and neighbors. When these structural defects were brought to their attention, management's only solution was to offer a minor balance waiver and an impossible surface "patch" rather than addressing the structural integrity of my home. Because the cost to fix their negligence far exceeds what was paid, I am letting the public know the truth. I have exhaustive photographic evidence of the defects, copies of all correspondence, and firsthand accounts documenting every single claim made in this review. If you are considering hiring this company or its new divisions (such as Rochester Deck Builders or Decorative Concrete) and want to see the proof of this substandard work before you sign, please reach out to me directly.

SL Custom Construction built a custom pool deck for our above ground pool that is amazing! The…read morequality of the construction and materials has become a beautiful asset to our yard and the value of our house. I worked construction and was a mechanical engineer, so I know how to properly build a deck and I am frankly very particular how contractors create a foundation and their fit and finish of the visible decking and stairs. SL Customer Construction did it all right and with constant care and communications with me to be sure that we would be happy with the end result, as we very much are. We were also very pleased about some of the upgraded finish recommendations that they offered to me that have added several wow factors to what could have looked like just a functional pool deck without them. For example, using two colors of decking, a light gray and a charcoal to make a "picture frame" around the main deck, landing and each step of the stairway. They also made a custom main gate that matched the black railings, rather than use an out of the box gate that would have looked more like a jail cell gate. They also recommended using the charcoal decking color for the skirting all around to contrast the light gray decking boards and again, it looks fantastic! As with any complex construction project, there were a few bumps in the road along the way that caused some delays, such as the wrong length spindles that needed to be reordered. But, the SL team was also making sure that everything was done right and to my satisfaction, while responding to any issues quickly and appropriately. As a marketing and branding executive and consultant in my later career, I know that no business is perfect all the time, but the thing that defines a great from a fair business is how they respond to problems and issues, to create a positive customer experience. I live in the town of Greece where their requirements for construction projects is unusually difficult as they have specs that no other town in the county demands. I have worked with the town permit desk directly and working with the town is a frustrating experience to comply with their sometimes unreasonable specs. SL worked directly with the town of Greece for the permit on our pool deck project and they passed the three required on-site inspections with flying colors. SL owner Scott suggested that they build the town required landing/platform a step lower that the main deck level so that they did not have to have the whole side of the railings a foot higher than the rest of the railings as the town demanded. By lowering the landing, he was able to get town approval with only the safety gate a bit taller than the rest of the railings that still meet the town spec at standard height. I definitely recommend SL Custom Construction for your next custom construction project and I have already discussed a couple future projects for our home with SL's owner Scott. Thank you to Joe, Jay and crew for their attention to detail and positive customer experience. .Also, thanks to Elisha in the office and Ed in sales for their quick response to my questions.

BRP construction is amazing, my concrete driveway is…read moreperfect, would recommend 10/10 times!

Overall, I wouldn't recommend. Shotty craftsmanship and defensive when you ask to fix something. If…read moreyou dont spell out what you want they won't do it. Horrible communication. Tells you you're talking shit when all you're asking for is a solution to issues, I'm sorry telling customers the truth is not talking shit. Dude gets out of his truck and starts telling me.im talking shit. Excuse me, I paid money of course I reserve the right to nit pick your work. Poor poor poor. Dude needs to grow up. His workers are certified in doing the bare minimum.

Hardscape Solutions was very friendly and helpful when it came to creating my back patio. They did…read morea beautiful job and communicated throughout the entire process. I was able to get quality work done cheaper than others. I would definitely trust them and hire them again for future projects!

I was one of those caught in the hail storm last summer. I…read moreinterviewed sooooo many contractors and Nick was consistently honest, helpful and patient. There was so much to learn. I worked with John and his family for my roof about 15 years ago, so it was a no brainer to stayed with Kaptein. I am so glad I did. Thank you Nick and John! Veronica

They did such a beautiful job siding our home. The entire crew was professional, hard working and…read moreobviously talented in their trade. Nick, the owner, was great to work with and always available to answer questions. We have already asked him to quote us on fencing, and without a doubt, we will hire him back when we are ready to move forward with that project. We highly recommend this company. You will not be disappointed!

We reached out to 3D ceiling art to help us fix our damaged ceiling when several other contractors…read moredid not return our calls or emails. Darick was extremely knowledgeable, responsive and was able to give a quote that day (even late in the evening) and complete the job within a week of us contacting the business. We are extremely happy with the work he did and he also helped repair a small area in our bathroom too. We have textured ceilings and the work is spot on with blending and texture ! There was no dust left behind either !!

What an amazing team! They repaired our ceiling in record…read moretime. Great customer service. This father son duo are great and take pride in their work. If you need your ceiling fixed call them.

I asked for a privacy fence installed. Orelvis nd his crew did an amazing job and came in at a very…read morereasonable price. I have recommended his company to family and friends.

We had Walsh Concepts install an awning and shade for our pergola. Steve was great to work with and…read morehas great follow through. We love our pergola now since we really have some shade Now!

I rarely write reviews for services of any kind, but my experience with Walsh Custom Concepts was…read moreso exceptional that I felt compelled to share it with anyone thinking of upgrading their outdoor space. I hired Steve Walsh and his crew to build a new deck, and outdoor kitchen. There are several reasons I would hire Steve and his crew again in a heartbeat, listed here in no particular order: 1. Steve does what he says he is going to do, and does it when he says he will. From my very first contact with Steve, he has delivered on every commitment he made. Whether it was showing up to our first appointment on time, getting a quote to me, or showing up to do work. 2. Steve communicates extremely well throughout the project. From start to finish, Steve always returned my phone calls, texts and emails. He never once left me hanging when it came to any project related questions I had. 3. Steve and his crew take a team approach to projects, offering advice and listening to customer input. The design process for our project was collaborative in nature, resulting in a finished project that far exceeded our expectations. 4. The quality of work is excellent. From the materials used on the job, to the methods of construction, the entire Walsh Custom Concepts team sets a very high standard, and meets that standard without fail. The proof to me was the day I had my first gathering on the deck and all of my very fussy, do-it-yourselfer friends were blown away by the quality of the work. 5. The owner is the guy doing the work. The first day I met Steve, he showed up with his job trailer in his work clothes. I immediately knew that the guy making the promises was the guy who was going to have to deliver on them. It gives you great comfort making that sort of investment knowing that. 6. Steve and his entire crew are just plain great people. I work near home and came home for lunch every day throughout the project. Every day without fail, the crew would take the time to answer my questions and put up with me watching them work. I appreciate their patience with me throughout the project. Usually, in the best of circumstances, dealing with a contractor on a major construction job for your home can be stressful and nerve wracking. I can honestly say that the entire process of building our dream deck and outdoor kitchen was a pleasure from start to finish, largely due to the diligence, skill, and professionalism of Walsh Custom Concepts. Thinking of a deck or outdoor kitchen? Look no further!

We couldn't be happier with our new aluminum fence! From start to finish, the experience was…read moreoutstanding. Zack, the owner, came out to give us a quote the very next day after we called, and to our surprise, they were able to install our fence four weeks ahead of schedule. That was such a wonderful surprise! Nate was the foreman, and he and his crew completed the entire installation in just 24 hours. The crew was professional, hardworking, and incredibly friendly. Nate kept us involved whenever a small adjustment needed to be made, making sure everything was exactly how we wanted it. The cleanup was absolutely incredible. When they were finished, you would never have known they had been there except for our beautiful new fence! The quality of the fence and gates far exceeded our expectations. Everything is sturdy, looks amazing, and has completely transformed our backyard. The best part was seeing our Golden Retriever, Maverick, enjoy his new freedom. Nate even got to be the first person to play with Maverick in his safely fenced yard, which made the day even more memorable. The fence has already become the talk of the neighborhood. Within a day of the installation, several neighbors came over to compliment how beautiful it looked and asked for the company's contact information. That's the best endorsement we could give! If you're looking for a fencing company that provides exceptional customer service, outstanding craftsmanship, and genuinely cares about its customers, we highly recommend Zack, Nate, and the entire team. Thank you for an amazing experience--we absolutely love our fence!