Worst hair braiding experience ever!!! Patronize at your own risk!!! If I could give zero stars I…read morewould!!! I found the business on Instagram and was impressed by their work. Their page stated they accept walk-ins, so I arrived around 12 PM on Tuesday, April 28, 2026. I called ahead for directions and asked how long "smedium" waist-length knotless braids would take. I was told approximately 6 hours. When I arrived, the owner, Star, briefly greeted me and told me to go upstairs and wait. At the time, there was only one braider working on a client. Star later called and said she would start my hair if the braider hadn't finished by the time she returned--but that never happened. After discussing my desired style and confirming waist-length knotless braids, I was quoted $280, which I paid in full upfront. I then continued waiting. Despite accepting walk-ins, there was only one braider available, which caused a significant delay. I didn't get into the chair until about 2:30 PM. Before starting, I again confirmed the length (waist-length) and showed a reference. The braider checked the length after the first braid, and although it was slightly longer than requested, I approved it. The process ultimately took 10 hours, not the 6 hours I was quoted. Throughout this time, the owner was mostly in and out and minimally assisted, even when the braider asked for help. When I got home, I realized the braids were not completed properly. The braids stopped around mid-back, and the ends were left loose, uneven, and extremely frizzy--far from the waist-length style I requested and paid for. I contacted the owner the next day. Instead of listening, she was defensive and claimed that this was what I asked for, which is simply not true. No one would request unfinished braids with messy ends. After going back and forth, she told me to come in immediately, refusing to accommodate a later time--even though I had work and prior commitments. I had to leave work 3.5 hours early to return, after already taking the previous day off. When I arrived, the issue was discussed again, and despite previously sending photos, I was asked to re-explain everything. The owner attempted to use camera footage to support her claim, but the audio was unclear. She did eventually acknowledge that the ends looked bad and even criticized the braider in front of me. While my hair was being fixed, another customer came in and left after learning there was only one braider and long wait times. Shortly after, the braider received a call from the owner and she handed me the phone. The owner began questioning why I told the customer my service took 10 hours--which it did. She then told me not to return to the shop after this service and went on to say I have a "stinkin" attitude. I have this encounter on video and I will upload it if possible. Overall, this experience was unprofessional and frustrating. There was a clear lack of communication, accountability, and respect for my time. Between the excessive wait, incorrect execution of the style, and poor customer service, I would not recommend this business.

Great Customer Service love the owner I explained what I wanted she delivered. I requested the…read morecolor 350 and she went out to get it to make sure I had the perfect color to match my hair. I will be returning in 2 to 3 months for another style. It's also conveniently located in downtown off if MLK. The parking was convenient. She finished my hair in a timely manner.

Selina did an amazing job on my nails she asked me what colors and what designs and decorations I…read morewanted on my nails and I loved how they came out ! Definitely use her - Dianna Llanos

This was my second time at Neal's and I have to say that it was the best hour of my day. Not only…read moredid I get a great haircut, I was also greeted by a wonderful staff and Neal who is a light all on his own, a cd of amazing music and a reigniting of my passion for theater. The atmosphere is of old New York or Baltimore and the music and conversation is riveting. Come here if you want a great time, a space that feels like home and an energy you can't wait to come back to. I know I will be back!

Came here twice for a trim and to go lighter with my highlights. My previous hair dresser where I…read moreused to live was amazing and kept my hair so healthy that I didn't realize the extent of the damage this guy had done to my hair that first time and chalked it up to bleach damage. The second time with him is when he'd finally messed up my hair completely and we both knew it! Ive spent nearly two years getting it back to normal. I have really thick hair and wanted it to be thinned out - left his salon with what felt like half the amount of hair I came in with and literal bleached spots and zigzags on my hair. Literal chunky highlights from a student would've looked more acceptable. He rushed me out the door with wet hair and took $25 off the $300 bill because he knew he had effed up. A month later, I found an amazing hairdresser in the county - we dyed it back to my original color and she evened out the mess this guy left me with. She was HORRIFIED at the state of my hair when I first came in. Claims to have worked with Rihanna and other big stars back in his day instead of doing his job and giving you a decent haircut. Erratic and clumsy. Total bullshit.

I am am a black girl who has thick crochet kinky straight extensions, I come every week for Tatiana…read moreto give me an amazing blow out She gave me trimmed layers toward the ends And I have big curls that last me over a week. she always makes sure my hair is pressed, smooth, and laid down to the gods every single time. No shortcuts, no rushing she's precise, professional, and really cares about the finished look and the health of your hair underneath. My installs stay sleek, my leave-out blends perfectly, and I walk out feeling confident every appointment. If you want someone who understands texture, heat control, and how to make your hair look flawless, Tatiana is the one. Highly recommend she deserves all the clients coming her way. I will post pictures later I'm currently in the waiting room for my next service this is my 4th visit. Ask for "Tatiana"

This is a great place! Juana does my hair and she is always friendly and does a great job…read more Bridgette has also done my hair and she is wonderful too. I don't think you can go wrong with anyone here as they truly are amazing at their craft.

My favorite hair stylist! Tawnya provides expert service and expert advice on coloring and styles…read more It's evident that not only has she been in the industry for over 20 years, but she absolutely LOVES what she does. If you are looking for an awesome stylist or cut you must consider Hair by Tawnya

Hello, today I walked inside a salon which opened yesterday and the barber, Uncle Jeff welcome me…read morewith warm and soft manner. I were introduced to the rest of the staff who also was live. As I strolled in the back, there was this one little room that sits alone and a young lady was doing nails; she was bubbly and a smile that was bright as the sun. She made my day after she was introduced as a nail technician. I were so happy because there isn't anywhere to go to get my nails done. She done a wonderful job and have a beautiful personality. Will be back soon. In fact, she booked me an appointment for 2 weeks. 5 and 5 . The place is beautiful inside. Miss Kindly. Thank you.

Got a maintenance wash and style, and it looks amazing…read more When I called in they asked the right questions to tell what was the best thing to do for the hair I have. When i got there they were ready and i was in and out. Great work!

The worst! Let me just start by saying I brought in 2 bundles of hair and he used 1 bundle and then…read morelike 10" of the other bundle... I wanted full hair not a fake looking thin weave... my head usually holds 3 packs of hair but for some reason he couldn't put 2 bundles in.... I guess a huge red flag also should have been the braids..cause they start up so high .. they literally start above my ears... makes no sense I know... they also added absolutely no hair around my face.... on top of this I was charged an extra 25$ because he kept saying we needed to straighten it.. when in fact he knew it looked better un straightened.. I've had my weaves done all over the country, and never has anyone done my head so poorly, atleast has he put all my hair in and not tried to keep the rest, atleast then it would look full. I'm not sure if I was done poorly cause I'm white and he assumed I don't know sh*t, but that's not the case.. I've had weaves for 12 years.

Clare is wonderful! I came in after having my hair done at another salon. I was not happy with…read morethe color or cut, but didn't know exactly what needed to be fixed. Clare listened to my concerns and wants, and was able to correct the cut and color immediately. She is punctual, friendly, and highly skilled. Blonde highlites are very difficult to get right, but Clare knows exactly what to do for every skin tone and face shape. I highly recommend Clare!