Dreams Tulum Resort & Spa Photos
Recommended Reviews - Dreams Tulum Resort & Spa
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Raccoon ran rampant around that place. Our room which was a swim up room had so many bugs in it. When we want to seaside grill there were roaches on the table one on the butter knife and one next to the plate on the other side of the table. We ended up switching hotels. Please don't stay here. They need a massive overhaul of the whole place. My cousins room was around the corner from my room in the wooded area. I didn't feel safe walking back there. I thought she was playing with me when she said she was in the woods. I was scared it may have been raccoons in the woods but there was definite something outside their room. I quickly moved them to my room until we could get another room for the night. On our way to the other room we encountered several raccoons and cats eating out of the uncovered trash cans. We hadn't ate the whole day ended up at the French restaurant which was decent but we were all reluctant to eat after the roaches in the other restaurant. The other room was better but they charged us extra for that room for the one night. We quickly checked out the next day. Breakfast was lacking breakfast food it was more of cold cuts and danishes. Too much money spent for mediocrity.
So let me start by saying this is an all inclusive resort so manage your expectations accordingly. My family and I go yearly to a resort so we know what to expect. Let's start with the room our room was very spacious with a full mini bar, Pringles and m&ms daily. We were in the preferred area of the resort so im not sure if everyone gets those snacks. The hot water wasnt the best, we were told that the water takes a while to heat up and it still never truly gets hot hot but it was bare able. Next the food, breakfast buffet was great. Omelets. Fresh fruit, pastries etc so good. Lunch and dinner at the buffet were ehhh but there was pizza and ice cream during both and pasta. Dinner in the buffet was always themed and no matter what there was always at least 1 thing you could eat. The a la carte restaurants were great we loved seaside grill and the tepinyaki station Next up entertainment- really good shows and the entertainment team was phenomenal They had water aerobics, games by the pool, Spanish lessons and guacamole lessons The staff is always super friendly, drinks aren't strong unless you're preferred Last but not last the beach, Tons of sargassm that smelled like death but they were constantly trying to clean it but it was just a lot. Overall I would definitely return
Had an incredible one week vacation over Thanksgiving. We were there with a large group wedding party. The hospitality from staff was professional and accommodating throughout our stay. Everywhere in the resort was picturesque and beautifully maintained. We enjoyed trying the many different restaurants onsite. There are two gyms, one indoor and one outdoor. They had ample machines, dumbbells and treadmills to get in a good workout. There is also a full sized tennis court. The poolside bar was conveniently located near the beach. We didn't have any issues finding a lounge chair or getting towels. The daily pool & evening activities were entertaining. We attended the most beautiful wedding on the rooftop terrace overlooking the ocean during sunset. Highly recommend coming here and I'd love to come back!
The wife and I decided on 2 nights to scout the place out for an upcoming family trip with the kids. Decent property, nothing bad to say about it, just not much wow factor. Having stayed at many Secrets and other Hyatt properties it wasn't as high a caliber as I was hoping for. Don't get me wrong, there's nothing wrong with the place. In fact, the highlight was the beach- no vendors, very little sargasso, awesome sand/sea and it buts up against a national park- so no neighbors (both a pro AND a con, esp if you're wanting to find a $50 beach massage lol). I guess it just felt a bit dated... maybe it was the plantation/colonial style architecture? Fortunately we got bumped up to a preferred swim out room (globalist upgrade), which we enjoyed and used more than expected. The room was clean, service was always helpful and grounds well kept. The preferred club had a few snacks available and getting premium liquors was much appreciated. Overall, a good family friendly option with great safety and security. After this visit we are still considering returning for an upcoming family trip of 4-5 nights.
We found the staff very accommodating and friendly during our stay (thanks Enrique for keeping the pool drinks flowing!) and the food was good. While some reviews that the facilities are not in the best shape (our room ac had a hard time keeping up with the heat in late September) are true, we found everything clean and tidy in all areas of the resort. The front desk staff definitely pushed some packages and other things but you can decline those extras. The photographers around were fantastic and helped us multiple times get some cute pictures of our trip. Overall, if you want a brand new resort with all the bells and whistles, this isn't the place for you. But if you want a clean, friendly, nice resort with good food and drinks for a solid price, definitely check this one out.
Very disappointed considering it's a Hyatt property. We went during the hurricane and I will say they did their best to make sure we had food and were safe. No complaints there. Swim out room was nice. Property is cute but not as big as it appeared in photos. Kids club pool area is nice but only has access as a family a few hours midday or you have to leave your child. When we were there they ran out of towels and water for the kids. So I had to go on foot finding water bottles. Beach is nice and the pools are okay. Best food was when they did the beach bbq. Loved how secure and safe the property was. And they did a great job on the garden reception and balcony wedding. What was disappointing was so many things. Not one availability at hibachi restaurant, alcohol was watered down a lot, lines for bar, not a allergy food friendly place (glad I snuck in my own food into Mexico), first round of makeup and hair lady was horrible, slow slow service at restaurants, half the restaurants were never opened maybe that was due to hurricane, after hurricane beach was filthy with needles/razors/plastic/sooo much trash and treatment was just average. I wouldn't go back to this resort.
We've been staying at this resort for the past 5 days with a group of 14 friends. We have stayed at other dreams and secrets properties and have never had such a horrible experience. The rooms were in poor condition . Several rooms no ac, 1 room no working toilet for 2 days ; several rooms flooded. We have preferred which was a waste, food horrible and not many options. The 2 pools were severely overcrowded, with limited seating and hardly any available spots to relax . Foam party whack, alcohol all watered down. The resort overall felt outdated and poorly maintained. 0/10 do not recommend.I would not recommend this resort based on our experience.
I have been wanting to check out Tulum and I was excited for this quick get away. This was my first time at a Dreams resort and it was underwhelming. After arriving I realized that Dreams is not in Tulum proper and that was my 1st mistake. I was treated by a friendly staff named Jazmin (later found out she was trying to sell me a package) but she was friendly and offered me a drink (well 2 as requested by me lol). Checking in was relatively easy and I was carted off to my room in the Adult only side. The rooms are a bit dated but my room was clean and spacious. The balcony has a hammock and a great view of the pool. The overall grounds were dreamy (lol) and well kept. I stopped by one event after dinner and it was great. The service staff were awesome and very friendly. The check-in, concierge and bell hop staff were unhelpful and at times dismissive. On my last day I requested for my luggage to be picked up and after waiting more than 30 minutes I walked with my luggage to the front lobby to catch my transfer because no one showed up nor apologized. Juan, bell hop was rude and dismissive and Sergio was apologetic and helpful. The food was medicore at best. I ate mostly at World cafe because it was the only place always opened with seating. I also did order often from room service. Alejandro was an awesome sever. It was hard getting a seat at the Mexican restaurant when it was opened. I fell asleep waiting to go to the Italian restaurant. The seafood restaurant was really delicious and I enjoyed my meal. The coffee shop was really good. I never made it to the smoothie shop. Cocktail drinks had an odd flavor or aftertaste. After a new gross drinks I stuck to the basics and requested it to be made a specific way. The weather was horrible so I did not get to enjoy the pool or beach. All in all, this was not a great stay and I would not return or recommend this resort. If I ever return to Tulum, I will stay in the hotel zone.
Dream Tulum Resort by Hyatt Inclusive collection is my first all inclusive resort. We attended this past week for a wedding. It offers a luxurious all-inclusive experience with beautiful accommodations, six restaurants, bars, pools, and a spa (which we unfortunately didn't get to try). Sit down restaurants include: Himitsu/Teppanyaki Table - Asian Inspired Gohan - Japanese/Sushi El Patio - Mexican Portofino - Italian Bordeaux - French Seaside Grill - Seafood Rooms are a bit outdated, little bit of rust and upkeep is needed. Top floor had low water pressure and rooms were not consistent when compared to others, but the service here is excellent. Room service is a hit-or-miss. I had to ordered items for the room through the Hyatt app or concierge for the building whom I saw over the weekend, didn't see during the weekday. I asked for a steamer to iron my clothes, three times, call and concierge, and never got one. The resort provides a variety of activities for guests, including swimming, snorkeling, kayaking, and tennis. While the resort is generally well-regarded, some guests have reported issues with the sales staff's push for UVC memberships which we experienced. They provide a $200 coupon voucher that is split amongst $40 increments, but with massages at $189 it was still pretty expensive. Plenty of liquor but I never saw them ever open a new bottle. Everything is from the back and already opened... I would suggest 3 nights here if you're resort hopping, as you can see all the restaurants and offerings in three days.
It was a nice resort but not perfect. The drinks were pretty watered down the staff were semi attentive as long as you were tipping them every ten seconds. The food overall was good had difficulty with the specialized restaurants and reservations. They could not always accommodate our large group or gave us hard time while doing so. The rooms weee nice and clean. The facilities overall were clean and well kept. We booked an excursion. With them the excursion was late for pickup and some items were taken. Staff was helpful when locals called to try and ransom my property back (unsuccessful in redemption). The nightly entertainment was mediocre at best but when your in an all inclusive resort you make do. Karaoke night was fun. The club in the evening was fun the music was pretty much the same each night though but when you chose to have fun you do.
I have no point of reference as this is the first time I stayed at an all-inclusive resort as an adult (with kids and with our parents) so I'll just go based on how I felt overall when I left, and I felt pretty darn good. When you first arrive at Dreams Tulum, it's beautiful. The landscaping and grounds are well-kept, the staff is friendly and greets you kindly, and as you walk out the back of the lobby you walk into what you'd imagine to be picturesque of a resort. It's the sort of lobby balcony you'll want to take romantic or family photos as a memory. Be sure you do, we didn't and I regret it. I love all the iguanas they have roaming around the grounds. They are more scared of us, so if you're scared of them just let them be and they will run away. My son wanted to hug most of them and gave them names which was pretty adorable. I love that they have golf carts to help you get around the resort if you need it. There were times when my dad's knees were hurting and he needed to take the cart to get to dinner since his room was far from the restaurants. It was also very beneficial the night it downpoured and we all crammed in to get back to our rooms! The day we checked-in we had to wait a while for our rooms. My husband and I were the last to receive our room and when we did we were disappointed. It was in a slightly secluded part of the resort, the room was very dark, dingy and had a smell about it not to mention lots of mosquitoes. We went back to the front desk and Angel was quick to help us find another room. They resort was booked and the only one they had available was an oceanview and we had to pay for the upgrade, but there was no way I was staying in the first room. Angel was by far my favorite front desk agent. He was on point with helping us with anything we needed and even though he knew my husband and I had been married for over 10 years he still had a "Honeymoon" sign put up on our door and sent a bottle of champagne to our room because he knew the kids were staying with the grandparents. It still makes me laugh to this day. He checked in with us whenever we saw him and was quick to provide anything we needed. Staff in general here are extremely kind, courteous, and quick to help. I wish they staffed the restaurants a bit better. There seemed to be a shortage of help in this department, but more on that later. Our second room was beautiful and modern and had an incredible view and a hammock on the balcony. The one thing I noticed was that our bathroom was installed different than our parents. Our parents had better water pressure, got actual hot water and had a better working toilet. I ended up having to go to their room to wash my hair, but that was my only real complaint. All three of the rooms were clean, a great size and maintained well daily. I love the easy access to the beach and how simple they made it to get towels and set up your things on the beach for the day. They have a small little playground on the beach for the kids, but they had a lot of wasps around it so we kept our distance. The pools were also well made and my daughter spent a good amount of time there while our son enjoyed beach and sea life. They do have a kids club for children 3+. Our daughter only attended one afternoon, but that's because she was too excited to see her grandparents (we live in different states). I love all the activities they have each day for them. I'm sure she would have enjoyed it if she went more. The afternoon and nightly entertainment for kids was awesome. That crew has some much energy and they give everything they have everyday and every night! Everything from dancing to acrobats. It was impressive. There are a few independent companies that work on the resort that make it easy to either go sailing directly from the beach or to book excursions. We did both. Sailing was included in the resort fee so we went twice and it was perfect. 20 mins out on the water. Excursions can be booked through the lobby. They are pricey, so you might want to book in advance on your own. Coco Cafe and the ice cream/smoothie shop was frequented most by us. They had the best staff and the yummiest stuff - naturally :). I still dream about my Coco Moka iced coffee. The coconut gelato was my fave. That said, I was disappointed overall with the food and the fact they only had two restaurants open a night. They don't take reservations and there was one night we waited 2.5 hours just to eat and then another hour for food. They were very short-staffed. The food itself was ok. Nothing to write home about. As a vegetarian, we always found something, but after the second day it was the same thing over-and-over with no variety. Water bottles always readily available. All-in-all, I left very relaxed and happy. I'm not sure if I would stay at Dreams again, or any all-inclusive for that matter, but that's just because I like to have more food options!
This was our first time here and it was absolutely amazing! We did not realize it was all inclusive till we checked In, the pools are very relaxing . The activity pool / workers are fantastic especially the dance classes in the pool! The staff are all wonderful very friendly and quick with every service . The spa was so very amazing the hydrotherapy was incredible and the massage even better . Will def be back! read more
14 days ago
Raccoon ran rampant around that place. Our room which was a swim up room had so many bugs in it. When we want to seaside grill there were roaches on the table one on the butter knife and one next to the plate on the other side of the table. We ended up switching hotels. Please don't stay here. They need a massive overhaul of the whole place. My cousins room was around the corner from my room in the wooded area. I didn't feel safe walking back there. I thought she was playing with me when she said she was in the woods. I was scared it may have been raccoons in the woods but there was definite something outside their room. I quickly moved them to my room until we could get another room for the night. On our way to the other room we encountered several raccoons and cats eating out of the uncovered trash cans. We hadn't ate the whole day ended up at the French restaurant which was decent but we were all reluctant to eat after the roaches in the other restaurant. The other room was better but they charged us extra for that room for the one night. We quickly checked out the next day. Breakfast was lacking breakfast food it was more of cold cuts and danishes. Too much money spent for mediocrity. read more
10 months ago
So let me start by saying this is an all inclusive resort so manage your expectations accordingly. My family and I go yearly to a resort so we know what to expect. Let's start with the room our room was very spacious with a full mini bar, Pringles and m&ms daily. We were in the preferred area of the resort so im not sure if everyone gets those snacks. The hot water wasnt the best, we were told that the water takes a while to heat up and it still never truly gets hot hot but it was bare able. Next the food, breakfast buffet was great. Omelets. Fresh fruit, pastries etc so good. Lunch and dinner at the buffet were ehhh but there was pizza and ice cream during both and pasta. Dinner in the buffet was always themed and no matter what there was always at least 1 thing you could eat. The a la carte restaurants were great we loved seaside grill and the tepinyaki station Next up entertainment- really good shows and the entertainment team was phenomenal They had water aerobics, games by the pool, Spanish lessons and guacamole lessons The staff is always super friendly, drinks aren't strong unless you're preferred Last but not last the beach, Tons of sargassm that smelled like death but they were constantly trying to clean it but it was just a lot. Overall I would definitely return read more
3 months ago
Leaving Tulum Dreams resort soon. Aramando was our favorite staff member. He truly made our week memorable. The room was clean and everything was top notch. We will definitely be back. read more
Had an incredible one week vacation over Thanksgiving. We were there with a large group wedding party. The hospitality from staff was professional and accommodating throughout our stay. Everywhere in the resort was picturesque and beautifully maintained. We enjoyed trying the many different restaurants onsite. There are two gyms, one indoor and one outdoor. They had ample machines, dumbbells and treadmills to get in a good workout. There is also a full sized tennis court. The poolside bar was conveniently located near the beach. We didn't have any issues finding a lounge chair or getting towels. The daily pool & evening activities were entertaining. We attended the most beautiful wedding on the rooftop terrace overlooking the ocean during sunset. Highly recommend coming here and I'd love to come back! read more
The wife and I decided on 2 nights to scout the place out for an upcoming family trip with the kids. Decent property, nothing bad to say about it, just not much wow factor. Having stayed at many Secrets and other Hyatt properties it wasn't as high a caliber as I was hoping for. Don't get me wrong, there's nothing wrong with the place. In fact, the highlight was the beach- no vendors, very little sargasso, awesome sand/sea and it buts up against a national park- so no neighbors (both a pro AND a con, esp if you're wanting to find a $50 beach massage lol). I guess it just felt a bit dated... maybe it was the plantation/colonial style architecture? Fortunately we got bumped up to a preferred swim out room (globalist upgrade), which we enjoyed and used more than expected. The room was clean, service was always helpful and grounds well kept. The preferred club had a few snacks available and getting premium liquors was much appreciated. Overall, a good family friendly option with great safety and security. After this visit we are still considering returning for an upcoming family trip of 4-5 nights. read more
We found the staff very accommodating and friendly during our stay (thanks Enrique for keeping the pool drinks flowing!) and the food was good. While some reviews that the facilities are not in the best shape (our room ac had a hard time keeping up with the heat in late September) are true, we found everything clean and tidy in all areas of the resort. The front desk staff definitely pushed some packages and other things but you can decline those extras. The photographers around were fantastic and helped us multiple times get some cute pictures of our trip. Overall, if you want a brand new resort with all the bells and whistles, this isn't the place for you. But if you want a clean, friendly, nice resort with good food and drinks for a solid price, definitely check this one out. read more
1 year ago
5 months ago
Love love love Dreams Tulum! We are doing our yearly girls trip here this year and I'm so thrilled with every experience. From the 3 resort cats that they take care of to the amazing food to the crazy great staff, this trip has been a 10/10. read more
2 years ago
Very disappointed considering it's a Hyatt property. We went during the hurricane and I will say they did their best to make sure we had food and were safe. No complaints there. Swim out room was nice. Property is cute but not as big as it appeared in photos. Kids club pool area is nice but only has access as a family a few hours midday or you have to leave your child. When we were there they ran out of towels and water for the kids. So I had to go on foot finding water bottles. Beach is nice and the pools are okay. Best food was when they did the beach bbq. Loved how secure and safe the property was. And they did a great job on the garden reception and balcony wedding. What was disappointing was so many things. Not one availability at hibachi restaurant, alcohol was watered down a lot, lines for bar, not a allergy food friendly place (glad I snuck in my own food into Mexico), first round of makeup and hair lady was horrible, slow slow service at restaurants, half the restaurants were never opened maybe that was due to hurricane, after hurricane beach was filthy with needles/razors/plastic/sooo much trash and treatment was just average. I wouldn't go back to this resort. read more
11 months ago
We've been staying at this resort for the past 5 days with a group of 14 friends. We have stayed at other dreams and secrets properties and have never had such a horrible experience. The rooms were in poor condition . Several rooms no ac, 1 room no working toilet for 2 days ; several rooms flooded. We have preferred which was a waste, food horrible and not many options. The 2 pools were severely overcrowded, with limited seating and hardly any available spots to relax . Foam party whack, alcohol all watered down. The resort overall felt outdated and poorly maintained. 0/10 do not recommend.I would not recommend this resort based on our experience. read more
2 years ago
I have been wanting to check out Tulum and I was excited for this quick get away. This was my first time at a Dreams resort and it was underwhelming. After arriving I realized that Dreams is not in Tulum proper and that was my 1st mistake. I was treated by a friendly staff named Jazmin (later found out she was trying to sell me a package) but she was friendly and offered me a drink (well 2 as requested by me lol). Checking in was relatively easy and I was carted off to my room in the Adult only side. The rooms are a bit dated but my room was clean and spacious. The balcony has a hammock and a great view of the pool. The overall grounds were dreamy (lol) and well kept. I stopped by one event after dinner and it was great. The service staff were awesome and very friendly. The check-in, concierge and bell hop staff were unhelpful and at times dismissive. On my last day I requested for my luggage to be picked up and after waiting more than 30 minutes I walked with my luggage to the front lobby to catch my transfer because no one showed up nor apologized. Juan, bell hop was rude and dismissive and Sergio was apologetic and helpful. The food was medicore at best. I ate mostly at World cafe because it was the only place always opened with seating. I also did order often from room service. Alejandro was an awesome sever. It was hard getting a seat at the Mexican restaurant when it was opened. I fell asleep waiting to go to the Italian restaurant. The seafood restaurant was really delicious and I enjoyed my meal. The coffee shop was really good. I never made it to the smoothie shop. Cocktail drinks had an odd flavor or aftertaste. After a new gross drinks I stuck to the basics and requested it to be made a specific way. The weather was horrible so I did not get to enjoy the pool or beach. All in all, this was not a great stay and I would not return or recommend this resort. If I ever return to Tulum, I will stay in the hotel zone. read more
2 years ago
Dream Tulum Resort by Hyatt Inclusive collection is my first all inclusive resort. We attended this past week for a wedding. It offers a luxurious all-inclusive experience with beautiful accommodations, six restaurants, bars, pools, and a spa (which we unfortunately didn't get to try). Sit down restaurants include: Himitsu/Teppanyaki Table - Asian Inspired Gohan - Japanese/Sushi El Patio - Mexican Portofino - Italian Bordeaux - French Seaside Grill - Seafood Rooms are a bit outdated, little bit of rust and upkeep is needed. Top floor had low water pressure and rooms were not consistent when compared to others, but the service here is excellent. Room service is a hit-or-miss. I had to ordered items for the room through the Hyatt app or concierge for the building whom I saw over the weekend, didn't see during the weekday. I asked for a steamer to iron my clothes, three times, call and concierge, and never got one. The resort provides a variety of activities for guests, including swimming, snorkeling, kayaking, and tennis. While the resort is generally well-regarded, some guests have reported issues with the sales staff's push for UVC memberships which we experienced. They provide a $200 coupon voucher that is split amongst $40 increments, but with massages at $189 it was still pretty expensive. Plenty of liquor but I never saw them ever open a new bottle. Everything is from the back and already opened... I would suggest 3 nights here if you're resort hopping, as you can see all the restaurants and offerings in three days. read more
3 months ago
7 months ago
5 months ago
It was a nice resort but not perfect. The drinks were pretty watered down the staff were semi attentive as long as you were tipping them every ten seconds. The food overall was good had difficulty with the specialized restaurants and reservations. They could not always accommodate our large group or gave us hard time while doing so. The rooms weee nice and clean. The facilities overall were clean and well kept. We booked an excursion. With them the excursion was late for pickup and some items were taken. Staff was helpful when locals called to try and ransom my property back (unsuccessful in redemption). The nightly entertainment was mediocre at best but when your in an all inclusive resort you make do. Karaoke night was fun. The club in the evening was fun the music was pretty much the same each night though but when you chose to have fun you do. read more
I have no point of reference as this is the first time I stayed at an all-inclusive resort as an adult (with kids and with our parents) so I'll just go based on how I felt overall when I left, and I felt pretty darn good. When you first arrive at Dreams Tulum, it's beautiful. The landscaping and grounds are well-kept, the staff is friendly and greets you kindly, and as you walk out the back of the lobby you walk into what you'd imagine to be picturesque of a resort. It's the sort of lobby balcony you'll want to take romantic or family photos as a memory. Be sure you do, we didn't and I regret it. I love all the iguanas they have roaming around the grounds. They are more scared of us, so if you're scared of them just let them be and they will run away. My son wanted to hug most of them and gave them names which was pretty adorable. I love that they have golf carts to help you get around the resort if you need it. There were times when my dad's knees were hurting and he needed to take the cart to get to dinner since his room was far from the restaurants. It was also very beneficial the night it downpoured and we all crammed in to get back to our rooms! The day we checked-in we had to wait a while for our rooms. My husband and I were the last to receive our room and when we did we were disappointed. It was in a slightly secluded part of the resort, the room was very dark, dingy and had a smell about it not to mention lots of mosquitoes. We went back to the front desk and Angel was quick to help us find another room. They resort was booked and the only one they had available was an oceanview and we had to pay for the upgrade, but there was no way I was staying in the first room. Angel was by far my favorite front desk agent. He was on point with helping us with anything we needed and even though he knew my husband and I had been married for over 10 years he still had a "Honeymoon" sign put up on our door and sent a bottle of champagne to our room because he knew the kids were staying with the grandparents. It still makes me laugh to this day. He checked in with us whenever we saw him and was quick to provide anything we needed. Staff in general here are extremely kind, courteous, and quick to help. I wish they staffed the restaurants a bit better. There seemed to be a shortage of help in this department, but more on that later. Our second room was beautiful and modern and had an incredible view and a hammock on the balcony. The one thing I noticed was that our bathroom was installed different than our parents. Our parents had better water pressure, got actual hot water and had a better working toilet. I ended up having to go to their room to wash my hair, but that was my only real complaint. All three of the rooms were clean, a great size and maintained well daily. I love the easy access to the beach and how simple they made it to get towels and set up your things on the beach for the day. They have a small little playground on the beach for the kids, but they had a lot of wasps around it so we kept our distance. The pools were also well made and my daughter spent a good amount of time there while our son enjoyed beach and sea life. They do have a kids club for children 3+. Our daughter only attended one afternoon, but that's because she was too excited to see her grandparents (we live in different states). I love all the activities they have each day for them. I'm sure she would have enjoyed it if she went more. The afternoon and nightly entertainment for kids was awesome. That crew has some much energy and they give everything they have everyday and every night! Everything from dancing to acrobats. It was impressive. There are a few independent companies that work on the resort that make it easy to either go sailing directly from the beach or to book excursions. We did both. Sailing was included in the resort fee so we went twice and it was perfect. 20 mins out on the water. Excursions can be booked through the lobby. They are pricey, so you might want to book in advance on your own. Coco Cafe and the ice cream/smoothie shop was frequented most by us. They had the best staff and the yummiest stuff - naturally :). I still dream about my Coco Moka iced coffee. The coconut gelato was my fave. That said, I was disappointed overall with the food and the fact they only had two restaurants open a night. They don't take reservations and there was one night we waited 2.5 hours just to eat and then another hour for food. They were very short-staffed. The food itself was ok. Nothing to write home about. As a vegetarian, we always found something, but after the second day it was the same thing over-and-over with no variety. Water bottles always readily available. All-in-all, I left very relaxed and happy. I'm not sure if I would stay at Dreams again, or any all-inclusive for that matter, but that's just because I like to have more food options! read more
1 year ago
It was an amazing week of being completely spoiled! Pools were beautiful and the resort was also. Highly recommend the Preferred Club. See Salvador at the Preferred Club Beach and he will make sure you are pampered. See Omar at the French Restaurant and for a great tequila tasting! Overall the food was good and the staff was twice as good! read more
I stayed at Dreams Tulum for four nights and would definitely go back! To get to the resort, you fly into Cancun and take transport for about two hours. When we arrived at the hotel's beautiful lobby, we were given welcome drinks and were offered a ride to our room along with the tour of the premises. Our driver told us his favorite restaurants and pointed out the bar and the "sports bar." For $200, we upgraded our room to a swim out (which I definitely recommend). Our room was spacious for the two of us with two big beds. The rooms may be old but, honestly, were in great shape and felt very clean. Our ac didn't work well but I wasn't surprised by that. The room stayed a bit warm but it wasn't uncomfortable. There are events all the time and we loved Ricky's games and dance moves. We spent a lot of time by the pool with our favorite server, Alfredo, who was so kind! The staff here works so hard! As far as food, it was ok. It wasn't great but wasn't bad. The omelette in the morning at the buffet was nice as were the fresh fruit and juices. Our favorite meal was the hibachi. Book that in advance, you don't want to miss it! The French restaurant was also good but I felt a bit rushed. We loved having a smoothie bar that turned into an ice cream shop later in the day! All in all, I would definitely go back to Dreams Tulum! read more
1 year ago
2 years ago
I'll be honest from the get go. I am no refined, cultured individual like most people who would be staying at fancy resorts such as this. Im a lowly Midwest uncultured swine by most of the patrons standards so I'll try to frame everything from my personal perspective and I'm sure it'll pale in comparison to the upper echelon who I dared try to coalesce with their superiority. Anyways, here it goes. I unfortunately read into too many reviews on Yelp and trip advisor about this place before arriving. I got nervous about all the bad reviews and had second thoughts. After 6 days/5 nights, those negative reviews really are just flat out, wrong. Here's a couple things to keep in mind, even though this is coming from me, an uncultured weenie from the Midwest. Check your ego and privilege at the door. Those people around us who had the most complaints while we were there were those who had the elitism that just permeated the whole resort. I couldn't believe how many people were rude to this super helpful and nice staff. The employees were always courteous and super helpful for us! One other helpful thing might be to understand that you're the product and they have this system down pat. Let them take control and just go along for the ride!! Also, tip the staff well! I'll highlight a few other things that I noticed as a very uncultured, extremely mediocre Midwest slime who is not worldly. The food was excellent. Most reviews talked about how bad most of the restaurants were and I couldn't disagree more. All of them, and I mean all of them were absolutely fine to above average. I found a ton of great things to eat and if you can't, then there's something wrong with you. Also, I was super surprised by the variety and heathy options in the world cafe. One thing I didn't like is how other patrons would "claim" a spot by the pool or on the beach for literal hours. They wouldn't even be present but they would get super upset if someone else tried to take their spot. I have no problem with claiming a spot but when they leave for hours without being present, that's just silly. Tulum and dreams resort are a super convenient location. Sure it's a 1.5 hr ride from the airport but it was worth it. All our excursions and day trip into tulum were so close and easy to navigate. In regards to the excursions and such, the concierge and front desk staff are amazingly helpful. I couldn't believe how nice they are considering how entitled some of the guests can be. Speaking more of the staff, I've been on a cruise as well as having gone to Italy, and I can't speak highly enough of this staff and really all the interactions I've had with hospitality staff, this one was far superior. Again, take this with a grain of salt as I'm ignorant of the world and uncivilized compared to most of you good people reading this absurdly long review. Overall, I think this place deserves a 5/5. Keep in mind where you are and what the area has to offer. Also, like another review stated, this area is poor so you can't expect The Ritz or whatever fancy people stay at. read more
1 year ago
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2 years ago
Dates June 12-18: I have traveled to Mexico (Cancun and Tulum) several times before and this was by far the worst experience. We stayed at Dreams Tulum for 6 nights for a wedding with 81 guests and my sisters birthday! We had a swim out Preferred Room. So, we already spent over 3k for the room. They did not greet the guest with champagne or anything upon arrival. The room smelled of mildew upon arrival. We had a swim out Preferred Room. So, we already spent over 3k for the room. The room smelled of mildew upon arrival. They provided incense in the bathroom. The entire resort is dated. We returned from the club off the resort at 2am and other guests from the resort came to our room to talk and get in the swimout pool. At that time, we were RACIALLY profiled by the night manager EBNER. Ebner stated that we had to leave the resort because we had drugs. This was the first time I was ever accused of something like this in Mexico. Ebner THREATENED US with the police. He stated the police was on the way to our rooms. I allowed Ebner and security to check the room and our belongings. He found no drugs. He stated he could smell the drugs. He made us come to the lobby stating the police is on the way. Ebner stated i had to pay a $250 deep cleaning fee and documents at 4AM. The situation occurred on a Thursday we did not check out until Tuesday. He FORCED and Threatened me INTO signing documents or he told us we would be kicked off the property in the middle of Tulum at 4AM. PICTURES BELOW! NO one else besides Ebner complained of this issue even the housekeeping staff. We were never warned WE WERE THREATENED several times by Ebner. During checkout, I spoke to the front desk manager on the following Tuesday during check out he stated we are being charged for a deep cleaning fee. I told him to go check out the room he refused. This place is corrupt and expensive. Do not travel to DREAMS Tulum. The rooms look nothing like the website. The room numbers were confusing it required alot of walking the resort is spaced out. When it storms the elevators stop working and some rooms flood. Food is mediocre. The specialty restaurants had such a long waitlist you could barely get reservations. Once at the specialty restaurants it tasted like the food had been sitting. It's a scam. If you are a preferred member there is only one bar on the resort with top shelf alcohol. No REAL ENTERTAINMENT except the DJ in the sky bar did a great job and fire show on Thursday! Bartender Raul was very pleasant. You get nothing special for the price. The bad out weighs the good here. Especially when you're spending your hard earned money to have an amazing vacation and wedding! Cancun is much better with better options! Do not jeopardize your livelihood or spend your vacation here. read more
Business owner information
Severiano O.
Dear guest.…
3 years ago
1 year ago
2 years ago
When I arrived it took 2 hours to check in. I'm a preferred guest of Hyatt the food was ok plenty of choices the beach was beautiful it was pretty crowded and we went in February great for families not for romance read more
1 year ago
I truly enjoyed my stay here at this all inclusive resort. Yes it may not look like the pictures online anymore. There's a little wear and tear due to the age and weather but for the purpose of vacationing still had an amazing time. Check in took a lot longer than I thought. The line was long and and it takes a bit of time to get them all the information they needed. Once I finally checked in they showed me to my room and carried my luggage there which was very nice. We got adjoining rooms for our girls trip and the rooms were pretty pleasant to stay in. They were clean and as spacious as it gets for a hotel room. The grounds were Beautiful once it stopped raining. Granted we went during rainy season. There is so much to do on the resort that we didn't leave except to go to an excursion one of the days There is plenty of entertainment going on throughout the day or places to eat or relaxing at one of their 2 pools or going to the ocean front. The food was delicious everywhere we got a chance to eat. The rice everywhere was my favorite. Seaside grill had some of the best steak and salmon I have had. The French place and Italian place had great options and it was hard to narrow down what you wanted to eat but the best part is you could order whatever. I loved the breakfast buffet, I could honestly eat chilaquilles all day every day. The staff was friendly and accommodating. They tried to help you out with whatever you needed. Great hospitality. Shoutout to all the bartenders that make drinks all day all night. read more
1 year ago
4 years ago
This is a nice inclusive experience near Tulum. The staff was friendly, and the amenities were nice. We checked in at 2:30am, and were able to order room service. It arrived in 30 minutes. Our room was nice, and the bed was very comfortable. The bathroom was also pretty nice, and the shower was amazing! They supply you with everything you need. The shampoo also has conditioner in it, so if you like separate I would bring your own. On the last morning our toilet did stop working for now reason. Other than that the room was very nice. We also had a wonderful ocean view, and a hammock on our balcony. The drinks and food were also pretty good! The Mexican hot chocolate was amazing! Now I'm spoiled when staying in Mexico with various other hotels. If this was the first one I had been too it would have gotten 5 stars. The pools and beach were beautiful. read more
Business owner information
Severiano O.
Dear Guest,…
This place was great. All inclusive resort at all hours of the day and night. They had plenty of bars to go to and plenty of restaurants to eat it. I wished they had some place we could eat right along the beach/water. We always had breakfast in the room since the beds were so nice it was hard to leave. It took generally about 30 minutes to get the food which was pretty quick. The room: we had a pool swim up room which was big and had a nice waterfall shower and a bathtub big for 2. We did not use the swim up pool and I did not see anyone else really use it. I would caution choosing this room because I feel like it was a waste of paying extra for something we didn't need. We always went to the main pool since it was easier to get drinks and food. The food was great except for one location. The Chinese restaurant was not that great. Service was really slow. It took about 2 hours to eat. Everything else was good. Service was excellent and everyone was friendly. Checking in was a little confusing but we did try to check in early. The buffet had really good food and if you are looking for a particular dish ask someone. Unlimited vacations club- they wanted us to do a timeshare/ club presentation where they said if we do the 1.5 hours tour we would get certain discounts. If you choose this haggle with them on what they offer. I did the tour for the duration and said no. I walked away and got what the promised. We saved about 150 on a tour. The amenities-the Pool is nice and the ocean is gorgeous. They had a tennis court (did not use) and a spa (did not use). I wish they had a jacuzzi but I understand it can get too hot at times. I am not sure I would come back again. It was a great experience and I would speak great things about the hotel. read more
4 years ago
Pleasant stay. I'd recommend this hotel to others for sure! The only reason this isn't a 5 review is because we couldn't check in on-time and that almost made us late for a show in Playa del Carmen. Also, we were asked to join the 90-min talk about their properties the morning after we checked in. It ended up being a 3hr ordeal. Now for the good things.. Yes we saw coons. (Once in 6 days) But just realize that you are in the wilderness, and they don't bother you. Loved the wildlife here actually... especially the sights and sounds of the beautiful birds. Drinks were neither strong or weak for us. We sometimes asked for doubles and that did the trick. Loved the "Tiki Lokis" at the pool. Best mixed drink I've ever had in my life, but only one guy knows how to make them. Also really liked the sweet "Mango Tango" drinks. French restaurant was my fave. Food was delish. The Asian restaurant was also pretty good! I'd skip the Mexican restaurant if I go back. The night we went there it was taco night and they were fine. The rice was harder than we would have liked. Our room was serviced every day we requested it to be. No issues there. Our room was clean and nothing was broken or falling apart. Loved all the different entertainment options from dance parties to outdoor karaoke and an outdoor breakdance show. read more
Business owner information
Severiano O.
Dear guest,…
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