Staff was very nice. Be careful not to fall for the timeshare presentation trap. Other than that, the place did not disappoint. I would go back. read more

The hotel service and the cafe were both wonderful. We did not have a choice about this resort because we just tagged along while my cousin attended a wedding at the Resort. It was our first time in Tulum and we have been to Cabo before so we were excited for Tulum. We landed late and got in around 9pm and they made you take a seat after your golf cart ride and answer a bunch of questions and activities we would like to sign up for. At that point we were all tired and hungry and I did not like how checking in would take so long. I feel like it's like that every time we come to Mexico. Something about the food and drinks at every bar and restaurant lacked flavor. I thought I left my taste buds at home. I felt like we definitely were starving when we were here the entire time. The alcohol and sugar is different than the states and it always burns my throat. This definitely was a low budget resort and we just learned about the different tiers. I am so sorry to give this one star, but it was just such a disappointment. The ocean view had so much floating debris in the water you couldn't get around it and we did go on the hottest month in June. I need to be better about saying "No" to a trip where the reviews say it all. read more

I came here for a friends 30th birthday in 2017 and we had an absolutely fabulous time! The pool is so nice, and the swim up bar is nice and shady and the dry side of the pool bar has swing seating! The energy was great and the staff were super friendly and helpful! There were things to do on-site nightly; and they have a space with all the NFL Football games, which was nice for me to get to watch! Go Giants! There are a bunch of restaurants on-site, although I believe not all of them are available to the basically all-inclusive. There might be a premium all-inclusive options but I don't recall. The food was delicious with various cuisines and so remember that we had to make a reservation for the Italian spot. Also...24/7 room service including beers! Coronitas for all!! The beach is beautiful and you can walk along the coast where there is a small Cenotes hole in the water. A couple showed me which rock to jump into the hole. Very cool! There was also a little swing area on the beach as well as cabanas that you can rent with wait staff. Lots of fun! We were also able to get taxis to/from when we wanted to go into town, but we found everything we needed at Dreams. I definitely recommend this resort. The rooms were big and all had a balcony! The price was affordable for our group too! Enjoy your trip! read more

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My husband and I booked a 7 night honeymoon trip to Tulum, Mexico through a Southwest Vacation package. We are so happy we found Dreams Tulum Resort & Spa because we were treated like VIPs during our entire stay! We stayed in the Honeymoon Suite which was a large corner room on the top floor with pool and oceanfront views from wall to wall. There were 2 outdoor patio spaces, an indoor and outdoor jacuzzi, and fully stocked minibar all in our room. As part of the Honeymoon Package we received Preferred Club check-in and Concierge services with the following complimentary perks: breakfast in bed with mimosas, all-day cabana rental with champagne and chocolate covered strawberries, spa day with massages and facials, private beachfront dinner for 2, and access to private beach, bars, and restaurants. It was such an incredible value on top of the other all-inclusive aspects of the resort. Food was rather hit or miss, it really depended on what you ordered. Some dishes were exquisite with offerings like octopus, rabbit, and rack of lamb where others fell short such as overcooked salmon or inaccurate menu descriptions (ex. wedge potato instead of baked potato). El Patio, the Mexican restaurant, was our absolute favorite for breakfast, lunch, and dinner! They did not take reservations and due to COVID some restaurants were not open on certain days or open at all during our stay, which made it somewhat difficult to get a table if you didn't come at the right waves/rush of people. The servers worked very hard but I think could have benefited from other restaurants being open so they wouldn't be as burdened to turn tables over quickly. We had incredible service during our stay! Silverio was our server at El Patio and for our private dining experience and he went above and beyond to make us feel so special and celebrated on our honeymoon. He even arranged a special romantic table for us on our last day of the trip filled with rose petals and candles and offered some great conversation and service. We hope to return to Dreams Tulum and see him again! A few days into the trip, we decided to stick mostly to beer, wine, and champagne. The tropical cocktails were delicious, but overly sweet, and we often had to ask for double or triple the amount of alcohol because even the shots tasted watered down. Perhaps this is somewhat normal for an all-inclusive, but we wished we didn't have to worry about tampered alcohol. Overall it was a great value and experience! read more

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I read some of the reviews and I can't believe it's the same hotel. I am here for 6 days...I leave tomorrow...my first day when e arrived..the rooms thermostat was stuck at 77 degrees..with the humidity at 100 percent..there was no way I was going to stay there...after maintenance coming to try to fix..but to no avail..I was upgraded to a junior suite! The room is beautiful. The food is fantastic and tasty..no complaints whatsoever. The only thing you have to pay attention to is when they offer you a free shopping excursion with matrices and co...its a total scam..very disappointed in that sense with Dreams for leading tourists to this trap..I realized it and in less than an hour I demanded that they take me back to my hotel..excursions are very pricey..but I took the ruins tour with cenote and snorkeling with sea turtles...it was a long day..from 9am to 5p back at hotel..visiting the ruins in direct sun was brutal..they don't allow u to bring plastic water bottles..they don't tell u before hand that you have to bring your own water container. It was 470 for 2 people..like I said it was pricey but I had a blast..the cenote was outstanding to be in..customer service here has been wonderful..we also had the romantic dinner on top of seaside grill at sunset..200 for two..they gave us a tomahawk steak with shrimp and potatoes and veges..we'll worth it..mosquitoes are plentiful and in abundance..bring your repellant..pools were empty..drink service at pool was constant..ordered room service..fantastic.. overall it was a great experience read more

Was not what I expected for a five star resort, all inclusive couples only not this resort only has couples only pool if you get the rooms that have the swim out out of the lower roomers otherwise the regular pools are shared with the families. I was also disappointed with the room service it took more than an hour the two times we ordered the food was cold. The Buffay food did not changed. It was the same all five days we were there. The other restaurants, they have two at a time open and for the tally when we waited 45 minutes I really expected more out of this hotel. The way was described to me their website, what our travel agent told us, but I would not book again and this resort absolutely NOT read more

We stayed here last week. The check in system is horrible, they pressure you into having breakfast the next morning to teach you about becoming a VIP member. They sounded like car sales men. BE AWARE don't fall into this --its almost like a timeshare, they just call it different. Pools were decent--vomit in the swim-out room. Had to change rooms 2 days in because our toilet was clogged upon arrival. Maintenance went 3 different times. AC was not working . Diamond property? Not a pleasant stay read more

AUGUST 2023 My partner at the time and I arrived and weren't satisfied with the room that we had. So, we decided to "upgrade" to a swim out room instead. The complex were were "upgraded" to was dishelved and unkept. Light fixture were hanging off of the walls, room services trays were left in the hallways for days, and the swim out pool was always sess pool of bugs. If you are looking for a place that can provide you a real life experience of what it feels like to think the building your staying in is on fire, look no further! This is the place for you! My partner and I got back to our room from a morning out the pool and came back to change into some evening clothes, as we were getting ready to head out with a group of friends to check out some of the sights to see off of the confines of the resort. While in our room, the room began to fill up with a light hazy smoke. I asked my girlfriend who was standing out on the back patio if I was seeing things and she came in and confirmed that it was indeed hazy in the room. I began looking around the room for anything that could be the issue (I am a firefighter by profession) hair dryers, curling irons, outlets, anything that could be plugged in... I found nothing in our room that looked to be the culprit. That's when I opened the front door to our room. Upon opening the front door, I was met with thick plumes of smoke that began bellowing into our room. I told my girlfriend to call the emergency number provided on the phone in our room as I went into the hallway to investigate where the origin of the smoke was coming from and to see if someone was could be in trouble and need help as I thought the complex was on fire. After looking to different rooms in the area in question and finding nothing and no apparent emergency situation where someone needed help, I saw an even thicker concentration of smoke coming from what turned out being a utility closet in the common hallway. I opened the door and was met with a super dense smoke CHUGGING out of this area. Concerned and trying to mitigate the situation in any way I could, I pushed into this closet further to see where the smoke was coming from. I couldn't see. My girlfriend had managed to flag down a maintenance worker of the hotel grounds after calling the emergency number provided on the phone and THEY SENT NO ONE. The ground keeper came over to me, who didn't speak English, but I was able to understand "fumagacion". FUMIGATION. FUMIGATION?!? This entire time I have had my face buried in a cloud of pesticides?! I asked myself. There was ZERO warning to us that these chemicals were being rendered and left us with no heads up for us to know to not be there during their application. A day and a half later I became very ill. Symptoms included things such as intense abdominal cramping, nausea, vomiting, bleeding from my rectum, twitching in my left eye, and numbness to the left side of my face. I got in to see my primary care physician and an ear nose and throat specialist as soon as I could get in with them upon my arrival back at home. The primary care physician concluded that these symptoms were all in alignment with pesticide exposure poisoning. The ear, nose, and throat specialist looked into things deeper and discovered that I had chemicals burns covering the lining of my sinus cavity. I have since experienced regular blow ups of sinus infections (something that I used to only experience once every 3 or 4 years) every month and a half since this happened. A year and a half later I am still struggling with the effects of this exposure. As if that wasn't already enough in and of itself... there's more! During our stay, we were without running water for two and a half days. This was due to an issue with a water main. This means that for two and a half days, we were unable to shower, we were unable to wash our hands in a sink, we were unable to flush a toilet. The toilets across the entire resort were full of feces, everywhere. The kitchen staff were unable to wash dishes in a dishwasher. I witnessed first hand, dishes and glasses being used to serve guests food and drink being washed in one of the resorts pools. A pool that with beyond a shadow of a doubt has probably been peed in. Disgusting. Unsanitary. Despite all of this going on, the resort was still serving food. So, guest are being served food made by hands that are not being washed, on dishes and glasses that are being washed in a pool. Cool, sounds totally sanitary... Never again read more

Got a room here for 3 nights, to enjoy the beach and pool for the last couple nights we are in tulum. First off I want to say that the staff is incredible, so attentive, friendly, helpful and just all around accommodating to the best of each of their abilities. And I seriously applaud the safety measures they are taking when it comes to covid. The room accommodations are okay, nothing to brag about. Bathrooms are nice, amenities galore and the AC is a + We came in as a "honeymoon couple" and purchased a King Sized bed garden view and got 2 double beds. Felt like sleeping in a room for teenagers. Not big enough of beds to share, so we slept in separate beds..super disappointed in that. : ( They play LOUD music by the pool and beach, so hard to relax. And if you want to enjoy a quiet area on the beach it's an additional $50 for a quiet beach bed. Which is on top of your $65 per person all inclusive menu. The food is decent but nothing to brag about. Seems like most of it is frozen and not very authentic. I couldn't finish even one of the dinner entrees, but the fruit and snacks throughout the day were nice. We are disappointed that we spent the extra money for the all inclusive as we just don't use it. The food isn't worth the extra money but the resort is really safe and family friendly if thats what you are looking for read more

Dreams Tulum Resort & Spa - Resorts Near Me - Tulum, ROO

Three stars because of the staff ONLY! I would not stay here again. That's factual information. Here I will explain. We arrived here and created happily by their staff. Served champagne while we wait to receive our room keys. Once we signed everything we signed up for our COVID test. The staff here are golden. Our rooms were not ready. We ask how much longer and he said a few more minutes which turned into another hour or so. They did take us to lunch while we wait. That's when I learned the food.... not so good. Which made me so happy that we didn't pay for the all inclusive. Every time we ate the food was just bland. Now our hot water didn't work. They fixed but we had to call a few times before they got it to work. All in all they have good staff but everything else just sucked. We also went out into the city every night for dinner and I'll say if you your going to do what we did then your better off getting a Airbnb or staying at one of the resorts in tulum. The taxis price's add up. Places like papaya project or a boutique hotel in that area would be best. I wouldn't stay here. read more

Never again! We booked our stay with a third party. We had originally booked 2 rooms for 5 people. A few days before arriving at Dreams, I called them to confirm that each room had 2 queen beds. Angel, the person I spoke to in Spanish stated that our reservation was for only 3 people. I explained that I had it in writing that we booked for 5 people. He told me not to worry about it that once we got to the resort that they would resolve it and it would be no problem. Long story short, once we arrived we waited about an hour to get our rooms, we had to pay an extra $1400 because according to them we only booked 2 rooms with 3 adults. The front desk customer service was terrible. I spoke to Angel, and he said that he had never spoken to him. I then asked him to speak to his manager, he said he was the hotel manager and that their was nobody above him. Turns out he lied, later I found out that Ruben is the hotel manager. No apologies about the confusion. Take it or leave it type of deal. We got our rooms, they smelled like mold. Pretty strong smell in both rooms. They were completely booked, therefore, we couldn't get any other rooms. My son ended up getting food poisoning. It was pretty horrible. Save yourself money and don't stay here. It's not worth the money. I woke up with bites. Not sure where the bites came from. Save yourself money, and do not stay here. read more

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Of all of the places we've stayed between isla and riveria maya, this might be the worst all inclusive. Staff that don't care, are unattentative, and otherwise obnoxious with their attitude. Save your money and stay at a true 5 star resort. read more

The gf wanted a tropical vacation; I wanted to go to burningman. Guess who got to choose? Since I've been going to the burn for two decades, I figured why not change it up. Check in seemed easy, and when we arrived the room was ready. As has been stated in other reviews, ur gonna get pressured to be part of a VIP meet up. Since this isn't my first rodeo, I knew it was to get us to buy into a time share. But before I go into detail let me preface this review by reminding you that this is a poor country, and the hard working staff earns less per day than a bottle of mediocre wine at BevMo. None of you would last a week working here, so be easy on the staff. I'd be an a55hole too if I had to wear a uniform in sweltering heat while listening to some fat midwestern bridge troll whining about her mini fridge not keeping her White Claws cold.... Some things to remember here champ, so listen up 1) you are in Mexico. Sometimes sh!t works, sometimes it doesn't. Everything in this area is sketchy, and the power grid is no exception. If you want things to work all day stay at home 2) it's tropical which means heat. And moisture. Moisture and heat means mold and some musty smells. Sorry if all those episodes of Gilligans Island you watched didn't prepare you for this. 3) it doesn't look like the online photos! Yea, well neither do you in your Tinder profile. Same goes for the ads... sure they exaggerate a little bit but you did too. 150 pounds? Sure you are....back in '82 The grounds are beautiful. Are they perfect? No, but I come from SoCal, so I'm used to homeless camps bigger than this place. Yea there are animals roaming the place, but I'd rather step over an iguana than a meth head passed out on my driveway. This isn't the Hyatt, so don't expect that. Yea, the place is a little worn out, but again it's mexico, (see #1 above) and honestly it gives the place some charm. Our room was comfortable and spacious. To everyone whining about the hot water, two things to remember: sometimes the shower valves get put in backwards (see #1 above.) just turn the handle the other way. Second, there is one big boiler, so if water pressure and or heat isn't up to par, try waiting until later. The bed was amazing and I've not slept this well in a long time. Housekeeping is unpredictable; deal with it The restaurants: 1) World grill (the buffet) It's a buffet. 'Nuff said. Is it the Wynn in Vegas? No, but it's ok. The fresh mozzarella cheese was a nice surprise and the pizza is made on-site and is amazingly good. Each night has a different themed cuisine too. Breakfast is typical: omelette bar, pastries, and various breakfast fare. 2) Portofino Pretty average. Think "Mexican Olive Garden" and you will understand. 3) Hitsumi Asian I liked this place. Average to above. Definitely go 4) Gohan Sushi Limited rolls and appetizers. I would have liked more variety. Good quality fish, and flavorful too. 5) the Hibachi place (don't remember the name) Absolutely fantastic. Sadly you need reservations though. Had that not been the case, I would have eaten there more than once. And the portions are generous, unlike all the other places 6) El Patio Horrible. The name is appropriate too, as it tastes like it was made on the floor of a patio. Jesus tap dancing Christ, how does a place IN F@%KING mexico F@%K up mexican food?' Run don't walk from this gastrointestinal dumpster fire 7) Bordeaux Above average French restaurant, given where you are. A native of France may not think so, but the closest I've been to France is Paris, Kentucky, so maybe don't take my word for it. 8) Seaside grill Easy and convenient, and a pretty lax dress code, so perfect when you emerge from the ocean, covered in seaweed, lookin like the Creature from the Black Lagoon 9) CoCo cafe Don't channel your inner soccer mom looking for a pumpkin spiced latte, cuz your gonna get a one way ticket on the disappointment express. That being said, everything on their menu is pretty good. Off to the side is a smoothie and ice cream bar. Pretty meh, but meh ice cream is better than no ice cream The alcoholic drinks at all the bars: I actually have no idea as I don't drink. Tbh, I'm allergic to alcohol, because when I drink I break out in felonies! There are a couple pools on the property, and if you're looking for quiet relaxation, you won't find it here. One always has some entertainment like water aerobics, which is awesome if you are into that stuff (no judgment here) or if you like to have two high energy guys armed with whistles and blazingly loud Latin electronic music teaching you how to do the Roomba. The other pool has kids. Hey, I love kids... I was one once, but an adult pool would be nice. Still, looking back on it, the alcohol fueled adults were louder than a space shuttle launch. There is a direct correlation between number of drinks consumed and the decibel levels of drunk women. No Becky, I don't want to hear about your last pedicure read more

1st time in Mexico and came to this hotel for a wedding. We booked a prefer suite for our stay, it was horrible. The toilet clogged, the shower door didn't close all the way so the water leaked to the rest of the bathroom, the tub had hair from previous guest. The bathroom had a strong smell of sewer which I'm sure it wasn't new. The had incense you could burn to help with the smell. The service was not good either, we encountered two wonderful staff members William the bellman and the other was the guy in the omelette station in the world cafe, everyone else was short and rude. The food was terrible, we waited to go into El Patio restaurant that opens at 6:30pm it was 7pm and no one was there, there were no signs to let us know it was going to be closed. The gym has good workout equipment for a nice workout during vacation. The outside of the resort is absolutely beautiful stunning at first sight but everything else fails! read more

Don't believe the negative reviews. This place is great when you compare all inclusive resorts. The place was beautiful and clean and the service was great on all fronts. If you've been to any all Inclusive resort, you'll know all drinks and food are mediocre at best. It's to be expected. You literally get what you pay for and that's not exclusive to this resort. That being said, Tulum is a foodie's paradise. You want an authentic experience don't do all inclusive or leave the resort for the best food and drinks. This place is still great considering all of that. The best food you'll get is at the actual restaurants with their main menu. The Sea Side Grill had some good ceviche, and if you need stronger drinks, ask for a double. read more

Came here for my girlfriend's birthday/holiday weekend. What a great choice! A beautifully kept property with friendly/helpful staff. Mostly all of their staff speaks English, even if only a few common words. Upon checking in we were taken to the premium section (highly recommend booking this, it's worth it). We were promptly checked in and given a welcome glass of champagne. In the premium area you get premium cocktails and finger foods and desserts that are readily available throughout the day. Being apart of the premium section also allows you access to the premium section for better chairs, day beds & drinks. Due to COVID it is 'recommended' to wear masks. All staff do wear masks, however many hotel guests don't from our experience. In addition, the elevators do not operate during this time period. The room we had had an ocean view as you walk out onto the balcony. Spacious room with a jet tub and open shower area. The air conditioning works VERY well. It's like an icebox when it's on. When it's not, it can be hot and humid. The mini bar is stalked with beer, sodas and waters which are replenished daily. Most television programs are in Spanish. Room service takes about an hour and cannot be ordered prior to 7am. There is a cutoff time for room service in the late evening as well. The tablet that is provided in the room gives you all the information about the resort, including hours of restaurants. The food portions can be small depending on what and where you order your food from. If you need more just order more :) The resort sits right on the beach. It's a bit rocky in some areas so be careful. It's pretty shallow in most other areas. Staff clean the beach daily from the large amounts of kelp that wash up on the shore. Along with much of the trash that also washes up. Due to COVID, lots of food and drink is given in a plastic cup or styrofoam. Much of everything comes protected in plastic, such as utensils, the remote control and many others. The resort also has two pools. Many of activities are planned on the beach from yoga, volleyball as well as cleaning up the beach. Night time activities are also planned out from music to live performances. It can be pretty loud with voices echoing down the hall. Remember this is an all inclusive, which means all you can eat and drink. With that said, people get loud. Just like the music come the weekend! One draw back is the time share that they attempt to push on you upon arrival. If that's your jam, enjoy. If not, say no thanks! Tulum the town & the ruins are about 10 minutes away by taxi. It costs anywhere between $15-25 to get from the resort to Tulum areas. We enjoyed ourselves greatly here! Nothing but smiles upon leaving! read more

We arrived late on Sunday. Check in was easy, a lot of things to sign. Didn't give us any info on the resort or where to meet with concierge. A family of 6 adults and a 2 year old, 3 separate rooms. Employees were very nice and friendly. Restaurants were OK nothing to brag about. The rooms were OK but on the warm side, our temp stayed at 77 and wouldn't get cooler. 3 different trys to fix ended with water line being cut and water everywhere including on our clothes. Moved us to another room was also hot. Moved to another room and was about 74. No comps or real apologies. Seaweed was awful. Pools were nice and not crowded, plenty of chairs and towels. I would not go back. read more

The website oversells this place hard. Website is beautiful and the personnel are awesome but the resort property is deteriorating and the amenities and food are subpar. Do not be fooled by the amazing website photos as those are taken when the resort was new 20 years ago. The service people are awesome and great to talk to and friendly. However, owners and management haven't invested further in the property and things are breaking example: broken outlets in the bathroom closet lights that won't turn off bath tubs for your baby won't heat the water and Bathroom doors are falling off. The food is selected to create as much margin as possible and McDonald's would be a better option. No food service at the pool. Walk up buffet hamburgers and hot dogs that have been sitting for hours are the only pool options. Management use the trick of turning a meeting room in to a restaurant which then lacks an experience for there guest. My theory is that go to a resort that is an optional all inclusive to get the normal/expected amenities and service of a normal resort. Because this all-inclusive the owners and management provided less quality and services than an standard resort. I wish mangers and owners would invest more into this resort to match the quality of the people who work it. For credibility I worked in the hospitality industry for 6 years as a bell man at a Resort and my experience here was dismal. With that I'm a bit sad that I chose this places to treat my parents to their first all inclusive. In the future I will not be revisiting and hope owner reinvest in this resort. read more

**PLEASE READ IF YOU ARE THINKING ABOUT THIS LOCATION FOR A WEDDING** I want to make it clear that this review is for the wedding department only- specifically the photo department. We had an amazing vacation. The staff and the food are excellent! The wedding department was another story. I would not advise getting married here! Starting out, planning was fine but EVERYTHING was an upgrade. Including having lights. If we didn't "upgrade" to the cheapest lighting selection, which was almost $2,000, we wouldn't have had any lights. The coordinator, Mariana, was amazing- so helpful! We paid $3,000 for pictures. I know that's less than in the states but our drunk wedding guests took better photos and on top of that, they DID NOT edit the photos. Most of the pictures were over exposed or the poses were not great. Not at all what they advertised. When asked them to fix it, they said they would 're-edit' them. They were not any better. Luckily, my husband has software to edit the photos. But we paid money for this and now we have to do it ourselves. We now have to edit our own photos, pay to have the canvas stretched, and make our own album with all of our pictures. The fees continue to add up 4 months later. And a slideshow was included. The first one was something that we could have made ourselves. When we asked them to fix it, the second was not any better. They sent us a 7 page PDF with the pictures numbers. We had to type our selections individually in excel. Our package came with 400 photos and they took 700 photos. We struggled to find 400 we liked. What a joke. And of the 400 we selected, ONLY 90 were put in our album. In our slideshow, only about 40 pictures were used for that. We were told we would get a canvas print. When we got it, it was just the canvas. We had to pay to have it stretched. The entire experience was a joke. We spent about $20,000 and had about 50 guests stay for our wedding. Because of the forced upgrades, we had a very basic wedding. We didn't have any fun decorations and no flowers. We are still spending money to fix what they did not do. Please do your homework before using this resort. We had a terrible experience with the photo department. The location is gorgeous, that's what saved the experience for us. read more

The good: Beautiful grounds, two massive pools, one adult and one family. Oddly enough, the swim up bar is located in the family pool. Go figure. Rooms are large, we had a garden view room. Many burned out lights. Furniture and decor are dated. Shower is nice, also had jacuzzi tub. Tv has one station. One! A cartoon about sea turtles played in rotation 24/7. WiFi is about 24mbps. Did I mention the turtle station! All you can drink. Bartenders are nice. Some top shelf liquor but make sure to ask otherwise you'll get the crappiest tequila ever made in your margarita. Eating. There is a way to get food 24/7 whether it's at one of the restaurants or room service. They will also bring beers, cokes or waters to the room anytime you ask. The food is mediocre at best. Often my food was cold or tiny. The best thing in the entire menu in any restaurant was the grilled salmon at the Seaside Grill. Also the omelette grill is nice in the morning at the World Cafe Buffet. The fish if the day was Talapia. Every freaking day! The guacamole was always good and fresh as well. I lived the hotdogs and cheeseburgers at the Barefoot Grill poolside. That was a nice offering. The ice cream is incredible rich and good at the Coco Cafe. The place is beautiful, it's a shame they don't care enough about the food to make it a truly 5 star resort. If I was to base it on the food alone, I'd give it a 1 star. The bad: There were mouse turds on the ledge beside our table when we ate lunch at the Seaside Grill. I know it happens but someone should be aware of it and make sure that area is cleaned. Nasty! Most of the food is below mediocre. Far below. I've explained most above. Not one single restaurant was impressive. We tried for the first time to eat lunch at the World Cafe Buffet and there was literally nothing worth eating. Cold tilapia they reheat on grill was the main protein. There was ole beef bbq as they call it to make tacos. We ended up walking out to go get salmon at the Seaside Grill. Greens Fees, greens fees, greens fees! On the website and every brochure they claim to give you free greens fees. Don't buy into it. Yes the greens fees are free but they charge $125 US per person to rent a golf cart and $50 per person for clubs. So much for free. What a misleading thing to advertise. Technically they are telling the truly but realistically it's a ripoff! Don't bother golfing here. Everyone here lies. They will literally look you in the eyes and tell you a lie that is blatantly obviously not true. Here just one example. I asked the concierge if the greens fees were free. He said no. It's a misprint. The. He backtracked and said yes they are but the fee would be $350 with all the rentals. That's just a scam. The concierge, manager, several of the staff told me straight up lies. Really insults my intelligence. I was so disappointed in that. The ugly: The Vacation presentation.we were bribed with two massages and a romantic dinner for two hours in exchange for a 90 minute tour, breakfast and presentation. After nearly two hours and some strong mean sales pitches. 3 in all with 3 different managers. We were finally released from our torture. They can call it anything they want but in reality it's still a time share presentation. It's NOT worth it. Pay for you own massage. read more

Dreams Resort was an excellent experience! The EVENT TEAM made our stay SO MUCH FUN!! Ester, Pahlo, Ricky & Pablo are FABULOUS!! We can't thank the enough! We also had great service from the bar tenders, servers, maid service and coffee bar staff. The room was very enjoyable and the grounds are well maintained. The beach is a little rocky, however we found a rock free path to large sand area. Water shoes are helpful. read more

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I am only giving a 5 star review because the bartenders at the preferred bar, Israel and Benito, were absolutely amazing. They were fun, friendly, sweet, accommodating, and made us the best drinks. I highly recommend the "Israel special" if you have the chance to go. I adore their energy and kindness. read more

Dreams Tulum Resort & Spa - Resorts Near Me - Tulum, ROO

Subpar resort at best. Mess hall style dining, bland food and everything is deep fried. even when the menu says "fresh slices of tuna". No, it's deep fried. and sometimes cold. And to add insult to injury, the worst customer service I have ever experienced. By nearly everyone all week. I believe they were contracted in and not Hyatt or Dreams employees. The positive....? The view of the ocean. I would like to speak with a Hyatt representative as I don't think they would approve. read more

I enjoyed our stay at Dreams. The service we got from the bartenders Rolando and Enrique who were working the lobby bar was beyond amazing! They went out of their way to make sure we had drinks that some of the other bartenders refused to make us. They ALWAYS took care of us and were very professional. They had such big smiles on their faces any time they saw us walk by and were always conversating with us and asking about our stay. 5 starts to them! Thank you so much Rolando and Enrique for being so awesome!!!! read more

Dreams Tulum Resort & Spa - Resorts Near Me - Tulum, ROO

"Disclosure"(we love this place and stayed here for about 4 times since 2008...haven't been back for the past few years because of this COVID deal). We are also a bit bias since we belong to the UVC (which expires in 2024)...but to be honest we never had a problem. The one time we did have a minor problem was with our accommodations but I guess since we were there in June (beginning of down season) and early enough and not crowded tht they accommodated us without a problem. The last time we went we had about 10 reservations under our UVC...and one on there own...while all 10 of us were upgraded that one reservation did have a few complications throughout their trip. Stay tune because we are planning a trip this June and I'm pushing for tulum. Hopefully they haven't let this place slide and upgraded what ever needed to be upgraded. read more

Visiting for my son's wedding which was beautiful. Planner & staff did a great job. The resort was beautiful. Staff very nice. Food was absolute HORRIBLE!!!! Every meal I left still hungry except the reception dinner. It was the one good meal there. Drinks watered down of course. But that was to be expected. Not worth all inclusive price at all. Majority of the staff do not speak English so it was very hard communicating our needs. Beach was small but maintained. Our room was very nice. The only issue was water dripping from the ceiling & a couple of days the room smelled of sewage. We were approached by staff for Hilton properties to review the resort & give feedback for $300. Total bait & switch. It was a 90+ min timeshare presentation. Which I asked before accepting & told this is no timeshare presentation. Spa was wonderful. Great massage, atmosphere & service. Went to desk to book excursion. I only wanted to do ATV which wasn't available without booking half day tour. I finally asked about shopping & was told a shuttle will take us for free. They didn't volunteer this info. We were told 3 hrs but when we were dropped off we were told a different return time which would make us late for reservations. We had to get everyone on the shuttle to agree on leaving earlier. We were told there were high end stores but we only saw vendors & small shops. No directions, just basically dropped off. Entertainment was so so at best. For the Mexican 4th of July celebration you had to purchase a bottle for seating. Why would we purchase a bottle at an all inclusive resort??? I would return to Tulum but not Dreams. read more

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Visited this location during the summer of this year through Costco Travel. The grounds are misleading for this acclaimed 4-star hotel recently purchased by Hyatt*. Purchased: Oceanview Jr. Suite with Balcony Bottomline, our 5-night stay was a horrible experience due to the following: 1) Flying Cockroaches in bedroom closets on two nights; 2) Geckos in our bedroom, on the ceiling, every night; 3) Frogs inside our bedroom; 4) Asked to participate in a tour of the resort which in turn was a 90 min presentation for a classified timeshare; 5) Food was appalling at all 4 restaurants; 6) Standard practices of customer service do not exist at this resort from the management level- The only decent service we received was from the waiters and maintenance personnel. Don't be fooled by their excellent marketing scheme. read more

Not happy with everything mainly the front desk. After multiple flight layovers and even notifying them that we were running late, they gave away our room. Upon arrival they tried to downgrade my room and then once I showed them my CLIA card and let them know that I was a travel agent and I wanted a manager then they decided to come up with more ideas. They charged me another 150 to upgrade to the swim out otherwise we had to downgrade. Overall not recommended read more

The Dreams Tulum is just your average, run of the mill, all-inclusive resort. The resort, dining and activities are perfectly adequate for friends, couples or families traveling together but there's really nothing special about this place that you can't find at any other resort. The grounds are nice with plenty of activities and amenities to keep your occupied. There are two large pools, several different restaurants and the food is decent. You do need reservations for some of the specialty restaurants and some do come with an extra charge. I would make reservations when you first get there if you want to eat somewhere other than the buffet during your stay. House drinks are all included but top shelf alcohol does come with a surcharge as well. The resort grounds are pretty expansive but walkable. And the service was acceptable. Think of this as a Carnival cruise on land. If you have been on one, then you'll know exactly what I mean. read more

Worst stay ever. The service. The resort itself. Everything about it. Is bad experience The bed sheers smells !! Me &my kids are all bitten by bed bugs Wa asked for a bucket of ice and never came. Their front desk cant help you with anything !! Overall bad bad experience. Don't recommend it read more

Terrible decision to come here. Sales people don't leave you alone. Totally ruined our vacation.

Well I guess it wouldn't have been so bad if we didn't have high expectations. Our travel agent had told us it was a highly rated resort. the could not have been farther from the truth. One of our room had little or no air conditioning. But the refrigerator didn't work either. Eventually the resort responded when it was determined that one of our rooms had bed bugs. A local doctor confirmed the bites were caused by bed bugs. at this point we finally got a new room. The pools and grounds were very nice and well maintained. So well maintained that they had the women's restroom, by the pool, shut down for two days to paint it. Couldn't they have done that at night, when the pool was closed? Final straw for us was the lack of places to eat. We were told they had 8 restaurants. Turned out to be 6 restaurants plus two bars where you could order a burger or hotdog. But they did not have enough personnel to staff the restaurants. They would shut down two restaurants each night and move the staff between the other four restaurants. Breakfast as pretty good, but most everything else was fair. Food was OK at best. weren't expecting a 5 Star resor read more

Let start with the good They have very very attentive staff The actual grounds are fairly well kept Entertainment is good Now let's get to the not so good THEY do not have enough staff maybe it's due to the times we are in The resort credits are a gimmick honestly it feels scam-ish You can not actually use them anywhere lol They are totally totally disorganized making appointments are pointless I made quite a few during my stay they can never find them Don't. Do the spa I hate to be a negative Nelly overpriced of course but they always are at a resort but the actual masseuse feels like they just hired someone and put a uniform on them Lawd As you walk around all you will hear ia similar experiences about other with forgotten appointments by staff and bad massages Expect to be treated like royalty when you arrive the promises will abound afterwards expect a litany of excuses as to why the many advertised restaurants are not open regardless of the posted times The food finally is just bad and DONT DO ROOM SERVICE you have been warned breakfast is instresting imagine watching people touch literally touching your food with NO gloves Imagine not a cups not a enough glasses in a restaurant that's barely half full and this is the main restaurant called the world cafe which is the only one that is usually open on time or at all and trust me room service cannot save you the good news is you will probably loose weight between the bad food and the heat Look this place was probably much better before these unusual times but currently they just don't have the staff to support the place but the staff they have is great they put forth maximum effort Rooms are very clean and the grounds are very well kept So I give the place 3 stars if you are with a large group probably will be ok but if you are a couple I wouldn't Overall still enjoyed being there but it had the feel of making the best out of a subpar situation Look I dont love writing bad reviews especially on some micro sized iPhone keyboard but this place is at best average read more

Dreams (if you like Nightmares) This all inclusive resort is in a beautiful area and it's a shame that Hyatt isn't interested in saving it (since it cannot continue to function at its current level). The food is quite literally the worst I've ever attempted to eat - cold and bland with absolutely no care put into it (especially the room service - don't even bother). We attended a destination wedding there in September and the event was a nightmare from the start. Waited over 3 hours before we could finally get into our over-priced room, wedding in the "Secret Garden" was a "Devil's Delight" as they had no shade, no misters, nothing to keep the 90 guests in attendance even close to comfortable...and it was clear, that, just like the food, they didn't care! Several guests were ill after the wedding from pure heat exhaustion. While our room had a beautiful ocean view and was very comfortable on the first night, we were sweating bullets by the final night and they didn't even bother to clean it two of the four days we were there. It just kept getting worse and worse and worse...and - you get the idea. This was a very expensive stay (well over $4,000.00) for four nights that had been planned for months. I wish I could end on a positive note; however, there is just nothing good to say about this resort other than the location - what a waste! read more

Honestly these reviews gave me thinking people just like to complain. My whole trip Was everything. When I got to the resort they informed that they upgraded my room for FREE. Beautiful room, the food was good to me, unlimited drinks. The only down side for me was how long my bath tub with jets took to fill up, but I was so happy on my vacation and grateful, i didn't even care. Will most definitely come back and brag to others read more

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Check in es a las 3......"según" pero no importa se vienes temprano o a las 3 , a esa hora no te dan tu habitación. Se toman su tiempo pero a día de salir si no sales a tiempo te cobran. Como trabaja eso ? Uno llega cansado de vuelos y ni a tu habitación puedes llegar que desgracia Ya llevo una hora esperando read more

I can't accurately describe how horrible our stay was. I brought my wife here for her birthday, and we were here for a wedding. There are so many things wrong with this resort. There's no AC in the rooms. There's no AC in the entire resort. Tub didn't hold water. The shower flooded. Room service didn't work. The food was horrible. We could've still had a good time, but the customer service was even worse. It is if they don't care about you. all they do is say yes yes yes OK OK just to get you out of there. I was told I would get a callback from Angel in concierge and have not gotten a call back. Hyatt should be embarrassed. read more

Things that should be noted before booking your trip here: Dreams more like nightmare Checking in and out takes an hour each without a line Leaky ceiling in our room, staff states 5 mins to fix is 60 mins for someone to come to our room The portion size are for mice No alcohol served before 10am The mini bar has 3 beers water and pop, no other spirits supplied in your room. No coffee maker in sight But you get a scale so you don't eat too much No food served after 10:30p. Not even room service. $7 quoted for port at one of the nasty restaurants, after I drank it, they told me it cost $13 Don't stay here!! Bottom line. read more

Dreams Tulum is part of AMR Resorts and Unlimited Vacation Club (UVC), an all inclusive resort chain. We stayed recently at this resort with a large group. Overall, the resort was unimpressive and it was not the luxury that AMR/UVC promises and advertises. Grounds: The resort grounds are very beautiful, well maintained, and kept clean. Very green and lush. Rooms: Unimpressive and dated. Furniture and drapes needs replacement. Walls have multiple layers of paint. Some items not working such as the room safe. Small and crowded bathroom. However, staff kept the rooms clean and visited at least twice a day. The maid was friendly and efficient. Facilities: A bit worn and overused. Buildings are older but kept in good condition. Main lobby is clean and new. Restrooms were in good condition and were generally clean. Preferred bar is put awkwardly placed behind an office, so you must walk past 2 staff working to enter it. Restaurants/food quality: Food overall was only average. The World Buffet had few options and many items were inedible, such as the mass of eggs and oil served as scrambled eggs each morning. The buffet was also the only breakfast option. It's really difficult to fail with Mexican food, but the Mexican restaurant was awful with strange choices like Duck Mole (bland, rubbery, and undercooked). French, Italian, and seaside restaurants were fine but with limited food selections. Both the Pan-Asian and sushi restaurants were closed during our stay for no apparent reason. Room service food (burgers and other typical fair) was generally good and served warm. More restaurant comments: Portions are small so you need to order an appetizer for each person and if hungry, order two entrees. Also, even though there are dress codes for the French and Italian restaurants there is absolutely NO enforcement of it. Flip flops, shorts, tshirts, even swim trunks were allowed. Finally, your server also picks up the dirty plates from other tables--disgusting. Drinks: Although "top shelf" spirits were advertised, alcohol served was only average quality. No high end drinks were available. But drinks were plentiful. Beach: Nice cabanas but a bit close to each other. Inconsistent service for drinks. Tons of seaweed with only a few workers trying to clean it, which resulted in there always being a 2 to 5 foot band of seaweed along the beach line. Pools: Limited deck space so you are seated close to others. Inconsistent service for drinks. No noise or behavior enforcement, or someone watching the pool for drunks throwing up in the pool (yes saw this happen) or to check water quality during the day (main pool was very murky by late afternoon every day). Other than picking up empty drinks and used towels, no cleaning was attempted until the early evening. Service: Staff service is one of the resort's few bright spots as staff were friendly, helpful, and quick. Restaurant staff were excellent and most bartenders were fast and efficient. There were some exceptions as the woman at the pool grill and a bartender in the main lobby were both surly and disrespectful. Tipping: Even though AMR/UVC says no tipping is needed during your stay, EVERYONE expects a tip. It's ridiculous for the resort to advertise no tipping when it's clearly the ingrained practice and expectation of its staff. At other AMR/UVC resorts we have not seen this level of expectations for tips. Resort services: Any interaction with Amstar, the Spa, etc is a hassle and takes too long. The staff having difficulty with slow internet, needing to call someone else, or not knowing if the service is available. Just a waste of time. Entertainment: Another bright spot. Excellent nightly entertainment consisting of an hour long show followed by music and dancing. Daytime entertainment was also very good. Entertainment staff and photographers were friendly, efficient, and very helpful. Covid protocols: All staff consistently wore masks. Signs are up for guests to wear masks in indoor locations but there was minimal enforcement. We saw no signs of additional cleaning for Covid or for additional cleanliness measures for Covid prevention. AMR/UVC: The company always try to sell you an upgrade to your current membership with promise that the next level will provide your more benefits. Don't fall for it. read more

This resort should be called a beautiful nightmare The location is gorgeous, the resort is gorgeous From the moment we arrived there was nothing but issues. They loss our reservation and couldn't find it , then after 3 hours of going back and forth they finally found it. Yet the room we booked wasn't available, the amount of issues that happened while staying at this resort made my birthday trip a nightmare. Also my biggest observation was that mainly people of color , were treated poorly and as second class citizens by staff and other hotel members. The food and drinks were so bad , as if they went out of their way to make them as such. This experience was so not luxurious like they marketed it to be. After being stuck in our resort for 1 day due to hurricane zeta, we had to leave back to Cancun and recheck into their sister resort Secrets Vine Cancun to somewhat salvage our vacation. Highly recommend by the way !!!!!! It's a gorgeous resort , but a little far out from Tulum hotel zone. Plus will cost a good $20- $50 bucks to go back and forth each way. read more