How many times have you encountered a specialty store that lived up to your preconceived notions…read moreabout the business, but surpassed those ideas? If your answer is "Never!" or "Not very often!" then I will tell you that I was a member of that club. That was true until today. I have Parkinson's Disease, which affects my gait when walking and erodes the strength in my muscles, especially my legs. However, a friend suggested that I make an appointment at the FootWorks store in Pickerington, Ohio, and just see what they can do for me. She allayed my concerns that they "would only want to sell me orthotic inserts." she told me this store would talk to me about what I needed to ease my pain and suffering, yes suffering. My wife and I made an appointment, and due to a customer cancellation, we were able to get in earlier. So, today we went to the store. Justin, co-owner, greeted us both. Then, he talked to me about my needs. I explained my need to get shoes that fit properly and allowed me to walk safely. My wife and I are participating in "Moving Day" in October, to support the Parkinson's Foundation by fund-raising and walking a full mile course. Even though I have contracted painful cellulitis in my left leg, I am still determined to complete the distance. Justin was friendly, helpful, and knowledgeable, and "willing" to work with me to provide the tools (shoes) to accomplish my personal goal. I knew my own shoes did not fit and caused even more pain and trouble. He measured both of my feet and told me he knew why I was having pain. My own shoe, a size 11, was not the correct size for my feet. I am really a size 12 1/2. No wonder I had blisters, bruises, and my feet hurt all the time! What a relief to hear that something could be done! But, only buying shoes that were my correct size was not the answer. I needed shoes that supported my feet, alleviated some of my pain. Justin showed me several different walking shoes "in my size" that surprised me with how comfortable they were. My walker is used for mobility, and as Justin and my wife watched me walk down the hallway, they remarked about how I was standing taller, my ankles were unlocked but supported and I was not dragging my feet, as I normally walk. (A common characteristic of people with advanced Parkinson's Disease). My belief about any business has always been that "customer service is the hallmark of any company." If you feel the same way, then check out FootWorks where you will be given outstanding customer support and shown quality products for your foot needs. The FootWorks Store is highly recommended by my wife and me. I ordered a pair, but will sadly have to wait till next week to get them shipped to the store. However, I have waited far too long already to get good shoes like these, so one week isn't really that long. Besides, I need to heal from my cellulitis so that I can continue my mile-long walking goal with my team. Maybe I'll see you on Parkinson's Moving Day. We'll likely recognize each other by how comfortably we are walking around on the trail!

Best in the state. Period. Everyone I recommend that has gone here has benefited to a much better…read morequality of living. I've sent 30 years and 80 year Olds there all with amazing results. The feet are more important than we know, and certainly nothing we put much thought into until something is wrong and quality of life stinks. Here they truly care and help to improve your general health and well being.

Staff was extremely rude and unhelpful. It felt like checking out was an inconvenience for them,…read morewhich made for a very uncomfortable experience. Customer service clearly isn't a priority here.

There hasn't been a lot of reviews here the last couple of years... I was even wondering whether…read morethis location was still open. It IS and I had a great experience finding two pairs of shoes and an even better experience finding that the second pair was 1/2 off! Great value, good service, all right at closing time. NOTE: a tip for everyone going into any business at closing. It you show up 20 minutes before a business is supposed to close, it isn't uncommon for people who have worked a long day and still have work to do they can't start until you are out the door to give off a negative vibe. Because this is true, it is a huge opportunity for the biz to demonstrate great customer service... like I got at this location on this day. Kudos and I love my new shoes!!

I ordered some Jordan 1's as a birthday present. They refused my return and declined to accept the…read morereturn even with a store credit. They also had a kid behind the counter. The shoes were unworn and in the original box and I had the shipping receipt. They called Cody the store manager and the GM. I absolutely don't recommend shopping at this store due to the return policy. 0/10 I absolutely don't recommend. O

Active and very helpful staff. Great shoe selection. If you want nice shoes at retail price I would…read moredefinitely recommend going there.

As of this post, very clean store. I was warmly welcomed by the person at the desk. They have a…read morewide array of clothes, home decor, small amount of furniture, and some shoes. The ladies restroom is very clean. From what I saw the prices were very reasonable with small amount of things being on the high end of a Goodwill store. I saw staff actively cleaning as well as re-organizing the inventory. My only complaint is they didn't have a lot of plus size clothes or designated area for plus size clothes. Overall, I enjoyed my visit and I plan to return.

My wife was shopping at the Shoe Dept on East Broad in Reynoldsburg yesterday when she approached…read moreby a man who said that he was the manager wrongfully accused her of disorganizing an isle, called her names and threw her out. He then locked the door at 830 PM when the store closes at 9. I was sitting in my Jeep when she came to me in tears and upset. I went to the door which was locked to find out more of what happened. At that time two gentlemen saw what happened and we began to talk amongs the 4 of us about the situation outside of the store. As I was outside using my phone to find the the to corporate, the store employee unlocked the door and told us to get off his property, used unprofessional language towards us while other shoppers were in the area and threaten to call the police. I was afraid that he would try to get physical with us and I didn't take kindly to disrespect especially when it overblown and that it was directed at my wife so walked to him to protect her and he locked the door again and went back inside. At one point he let another couple in and they left a minute later. Reynoldsburg police came we talked about the situation we were giving a 2 year trespassing warning. I personally never shop there so it doesn't really bother me but my wife who is a frequent customer vowed to never buy anything from this company again. This person who this company entrusted to manage your store had an evil intent to humiliate my wife publicly and we will no longer purchase anything from this company again. She at point will probably never go into a shoe store again without feeling apprehensive about it.

This store has some great deals, is typically clean and the staff is very nice! You can find pretty…read moremuch any type of shoe you are looking for.

I had no idea this location was here on East Broad street. Nice selection of shoes and super…read morefriendly staff. I didn't purchase anything here since they didn't have what I was looking for but I will be back. They were so helpful and made such a good impression on the customer service side of things.

I went in maybe 10 mins ago and the lady that greeted me was highly unprofessional. 3 people walked…read morein with no masks and nothing was said to them but as I was in the middle of putting on my mask she caught an attitude with me. I asked her about the new nikes that were released and she laughed and walked away. Should not be in costumer service