Staff was extremely rude and unhelpful. It felt like checking out was an inconvenience for them,…read morewhich made for a very uncomfortable experience. Customer service clearly isn't a priority here.

There hasn't been a lot of reviews here the last couple of years... I was even wondering whether…read morethis location was still open. It IS and I had a great experience finding two pairs of shoes and an even better experience finding that the second pair was 1/2 off! Great value, good service, all right at closing time. NOTE: a tip for everyone going into any business at closing. It you show up 20 minutes before a business is supposed to close, it isn't uncommon for people who have worked a long day and still have work to do they can't start until you are out the door to give off a negative vibe. Because this is true, it is a huge opportunity for the biz to demonstrate great customer service... like I got at this location on this day. Kudos and I love my new shoes!!

They do it old school here. You put your foot up on a stand and they put on and tie the footwear…read morefor you. I explained the great of work boot I needed as an electrician and he pointed me to what was available. I am very satisfied and will return again. The best thing is their show boxes have a built in handle. Pay the premium and get quality American made work boots!

My fiance had to come here to get a pair of work shoes. This review won't be long, we didn't stay…read morethere for entirely too long, and his line of work makes it that he will only wear these shoes every once in awhile...but it deserved a great review anyway. This small store really shines with its customer service. The man who helped us was amazing. He was super attentive and really educational. You could tell he really believed in his business and the product. He taught us a lot about shoes and how to measure for them...but he did it in a way that even the common person can understand and appreciate. It was really nice. We both really enjoyed our experience in this store and will definitely go back if we ever need to use his services again.

What an awesome experience! Brian is a rockstar! Super friendly and quite skilled. I love my…read morebeautiful, bright, yellow suede Hoka sneakers SO much, and was worried that all the wear and tear that I had put on them would not be able to be erased, but Brian worked his magic, in only a few days (even with it being a holiday week)and they're beautiful once again. . I would recommend this business highly! Amazing customer service they get back to you in a timely fashion and work was done quite quickly.

Really nice little spot prices are very reasonable and they do a great job fixing your kicksread more

Pros: Next to H&R Block in strip mall…read moreEasy parking Lots of shoe options Friendly, knowledgeable staff Cons: Limited clothes options Not a ton of sock options either When has stuff gotten so expensive for running gear?! Pro tip: Good for residents of this area, but other Columbus Running locations seem to have more stock in general.

young man who waited on us was excellent in customer service - he listened and advised on the…read morepurchase which was a pair of running shoes with cleats - the high school junior switched from high school soccer to cross country. sibling a sophomore cross country running for 4 years also asked questions and provided input. great experience until we were checking out and i made a comment about taking 30 seconds of sophomore time - a totally different clerk waiting on other customers said LOUDLY it is almost impossible to take off 30 seconds in running, and then she whispered something to the customers she was waiting on and they all looked at the 3 of us. here is the deal we came in for shoes (and gel) not unsolicited advice from not a cross country coach. by the way the 30 seconds reduction for the sophomore's time, is a personal goal that the high school coach has said it totally doable, and coach provided a plan towards achieving that goal! your staff with unsolicited advice caused a conversation between the 3 us, and we decided to ignore her. We will be back have shopped there since the store opened - we are 3 generations of runners.

They have a nice selection of items including different and fun things you may not otherwise come…read moreacross in other stores. The staff are friendly and they're well priced. The store always seems well maintained. I would check the clearance items first before buying, it seems sometimes what is supposed to be inside is not correct or it is missing.

You live long enough you get to experience an example of the worst case scenario in customer…read moreservice. Asst mgr Lamont should not be in a customer service area. He is lazy and could care less about the customer. My wife left a coat called the store and said she would pick it up. When she arrived he said he didn't have it and refused to ask anyone else who may have taken the call. Told her to leave. It gets worse...my wife called someone who works there and knew exactly who took the call (John the manager) and that her coat was secure. Wife shows up the next day to hear her coat had been shipped to salvage? A clear case of lying and covering up his mistake from the previous night by Lamont. Gave us $50 gift card figuring we are stupid enough to go back in this store. You can't make this stuff up!

That one guy mateo helped me a lot. He helped me find my shoe size and was super helpful and his…read moreenergy was really nice!

I was looking for a pair of the popular Skechers pickleball shoes. Was surprised to find out there…read morewas a store nearby. Plenty of parking in this plaza. Brand new store. Massive selection of shoes. I was not aware that Skechers had their "footprint " in so many shoe categories. Sadly, they did not carry the pickleball shoes. They told me to try the location at Tanger Outlets. I actually did go there and there was nothing in my size. It would be nice if they could see each store's stock. Really nice store otherwise.