If you like personal service, this is the store to go to. Abby helped my elderly brother and…read moresister-in-law. She took time and patience with each of them while taking care of two other customers. I was impressed by her knowledge of the right shoe for their specific needs. My sister-in-law wanted a really pretty shoe. However, Abby told her that she may need a shoe with better support. My sister-in-law agreed however, Abby brought out a shoe that was similar to the one she was looking at and she was happy! We never felt rushed or waiting for her to come to assist us.

Lucky Shoe Store is a hidden gem in the Polaris Mall. My wife and I sat down with a very patient…read morestaff and found the best shoe for her and her specific foot accommodations. One of the all stars who works there is Lindsay! Kind, funny, and very informative. Great prices too. 5/5!

Came here on a weekday at around 6pm. My friend and I are new to running and wanted to get our feet…read moreanalyzed to understand what shoes would be best for us. We saw two associates were helping other customers so we waited near the treadmills and computers. After 15 minutes we were starting to wonder how long it would take to get some help. We noticed a few other people in the store were also waiting to be helped. One of the associates came over to help their customer get an analysis of their feet, but never acknowledged us or let us know that they would help us after helping their current customer. After over 30 minutes of standing near the analysis equipment and not getting any recognition or assistance we left. In that entire time they only helped the customers they were with when we first entered the store. We ended up going to Columbus Running Company and had a wonderful experience! So if you need shoes beware of when you come here because you might be waiting a long time before receiving any assistance, or just go somewhere else

Pros: Staff were very helpful and explained where to find…read moreeverything. Discount section has really good deals on sneakers. Lots of parking. Had some cute activewear. Cons: Sneaker selection was much smaller than anticipated.

The customer service here is amazing- Chase was extremely helpful and friendly. They had a great…read moreselection available in store but also will deliver the shoes to your home if the ones you want aren't in stock- I wanted a color they didn't have in store, and it was delivered the same day!

Ready to put my new running shoes to use tomorrow, the staff was very friendly and helpful!!read more

This time staff in men's section was very rude. She ruined our shopping experience and we left…read morewithout buying anything. It was supposed to be a birthday shopping but ended with a rude experience. We ordered from Amazon while standing in the store. This was our go to store.

So, this Macy's doesn't have as big of a selection compared to the locations at Easton and Polaris…read more However, what I really appreciate is that at least all the strong smelling perfumes are kept locked in a case and the employees don't spray them out in the open. Helpful for people like myself who have respiratory problems and are just trying to pass through.

Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's…read morelong overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. My son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. My son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. A real bummer, places needtobeethical

Amazing street ware store! Beautiful shop, great selection of brands, super friendly employees!…read moreStop through!

Went there May 15th 2026.Awesome place, well organized and friendly staff. Great prices and…read moreclearance items also.

This is about shopping Men's items only…read more I found several items that were of a good value, including shoes. After a different experience not far away, it was a pleasant surprise to find things not only in organized-by-size state, but numerous real deals. There's a variety here that's good for younger to older. There are items that are insanely priced, but many realistic prices and a few good deals. Happy to get some shoes and apparel. It was a pleasant surprise, overall. Kudos to their buyers and pricers.

I continued my search for waterproof shoes in Grove City! First time in this store and I was…read moreactually referred to Dick's Sporting Goods by Foot Locker when they didn't have what I needed. I was impressed with the customer service at Dick's and found the employees friendly and helpful. A little pricey to me, well no discounts, but the selection was great. I will add that you can find everything here, from clothing and sports equipment, to shoes, fitness gear, outdoor equipment, and even grab a canoe! Loved that and would return!

Service is great a lot of variety, friendly staff. They have a very good selection and I have…read moreincredible value.

Now this store was having a sale!!! As soon as I entered a…read morenice gentleman approached me to see if I needed any help and to tell me that most of the clearance items was an additional 50 % off and the dresses were BOGO FREE...so this is a good sale. Was I broke, heck yeah!!! Did they have my size in the sale and clearance items, heck no!!! But I enjoyed looking. I love digging through the clearance racks, I usually find some I can't live without. I found a great pair of jeans for only $5 but they were 2 sizes smaller than my waist now..so it was a no go but the price was to die for. I wanted to squeeze those jeans on for that price it was a steal but I just couldn't get them on comfortably so I had to let them go. The staff here was extremely friendly and helpful. The store was very crowded with shoppers due to the sale but it was still clean. I would definitely go here again!

Pricey. But that's the normal for this brand in general. The cloths are nice and fashionable…read more This location in particular has a really large selection which is nice. the employees were very nice and helpful as well. they also have a nice and clean store. My wife and I drove about 40 miles to go here and we WILL be back.