This is the update that I had mentioned I would provide as things progressed. Upon posting the original review I received a call from service manager to discuss our experience. The manager assured me that they intended resolve our situation. We agreed to bring our trailer back to their facility on 11/17 for a seventh time so that they can show us what they have and had done to try and find the shower leak. The manager also requested I spend the day if necessary to witness their work. I agreed since our goals were the same - find and fix the leak. Since our trailer has been winterized, covered and put to bed for the winter Driftwood agreed to re-winterize our trailer at no cost. read more

We purchased a 2016 crossroads travel trailer from driftwood rv in early June. The issues started when we first arrived to pick it up. I called ahead of time (2 hours prior to arriving) and asked if the battery could be charged. Got there and that was a no go... they offered a start up package which I had to ask for and wait to be prepared, and the temp tag wasn't ready either. Okay it's our first day and I'm just stressed things will get better. They absolutely got worse! I was assured time and time again that because it comes with a "service contract" I had nothing to worry about. I found old food in the bottom of the freezer ( I am 4'11 so I didn't see this when I saw the trailer).I found dirty used underwear under the bed, among a bunch of other trash. It was still winterized. I paid $17,000 for this trailer, Bob the manager just kept putting me off to service and service admitted that they are overwhelmed and it wasn't looked at. Now the big issues. My hot water heater is leaking, they didn't give me the keys to the front door and the backdoor wouldn't stay shut without being locked. When I reached out to service they said they couldn't give me a day, let alone a time someone would be out. I go to the pool and come back and some guy is in my trailer, no identifying information either on his truck or his shirt. Didn't introduce himself and I specifically told them the service guy had to call because I had pets in the camper that could not get out. He fixed the doors but almost a month later my hot water heater is still leaking on my floor, the lights on my awning flicker on and off, the speaker goes in and out, the seal to the slide fell off, there are bubbles on my slide roof and a few other things that I've asked them to come look at. My next call/email will be to consumer affairs of New Jersey. read more

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If i could rate with zero stars i would! Im blown away by the treatment from both the salesman and the manager. My husband and i had an appointment, toured a couple of park models and the salesman said he would follow up after taking measurements of our site. We never heard from him again, when i followed up again, he said he had personal things going on and that was the reason for not following up. We viewed more trailors that day and are running into the same issues with follow up with emails. I decided to email the manager, still nothing. I called the manager and told him about my experiances so far. I figured the best way to work through this would be the general manager, not the case, he was rude and defensive. I also asked for the corporate number or the owners, anyone that i could discuss the issues with that would be a bit more open minded and not defensive and i was told he is the decision maker. I also work for a family owned copmany and i know they would want to be aware of issues with the sales team and more importantly the general manager. read more

HORRIBLE HORRIBLE HORRIBLE sales experience. I would NOT recommend using Driftwood RV to purchase anything. The sales team was very slow with getting answers to questions and then became annoyed that I was asking questions as to what options were available and the pricing. The Sales manager, Bob, told they didn't need my business and to go someplace else to buy it. He also said "FU" at one point on a phone conversation and then hung up on me, telling me he's going to cancel our order. Read the other reviews from other buyers. Clearly this is a common statement from this man. They initially told us 6-8 weeks last year (2019). They slowly extended it to 16 weeks and then the entire summer was over. We even paid for but never got to use our seasonal campsite at the local campground. We tried to order again this year and was told 4-6 weeks for delivery. That again turned into 13 weeks and the unit finally arrived the first week of August (2020). Two weeks of "setup" and we were "allowed" to use it the third week of August. Summer was almost completely over at this point AGAIN. Sales team wouldn't address any issues with unit. Sales manager won't return phone calls. They also ordered the wrong items and refuse to correct them. The entire main bathroom is wrong even though we paid $2000 extra to upgrade it. They will also not credit us back for their mistakes that are very clear through our email conversations. The unit arrived with glue and marks on many walls/ceiling, wrong bathroom, no cable, broken ceiling fan, broken bed, broken air conditioner, broken dryer, broken drawer, damaged floor, marks and glue on siding & capping, the physical setup onsite was bad and unit now leaks between Florida room and main unit, It's been almost 4 months and we are still waiting for warranty work to be completed. Not acceptable at all. This place is a clear and stereotyped sales place that tells you what you want to hear and takes your money, then doesn't even answer the phone afterward to address an issue. The owner refuses to even respond to both emails and phone messages. He is just as bad. I STRONGLY DO NOT RECOMMEND DRIFTWOOD RV In case I didn't make it clear enough.... I DO NOT RECOMMEND DRIFTWOOD RV. You will be sorry right after you sign that check. read more

Absolutely deplorable service from the general manager and the service manager. We were in cape May New Jersey on vacation, on September 17, 2020 we had an accident with our Rv. We were able to find Driftwood Rv center and get it there damage and all.I asked if they could do the repairs I was assured that they not only could but would, little did I know that decision would be the worst decision of my life. The service team was asked to do an estimate of the damages to submit to the insurance company, there was little to no movement for the remainder of 2020 largely due to concerns with COVID, I admit I found this frustrating but it was beyond their control. Finally in late January we received the long awaited estimate. I submitted it to the insurance company there were some questions they had for a representative from Driftwood once that was worked out I was sent the funds, I then sent the check in full to driftwood. I was told that once the check was received the parts would be ordered, they would be delivered to Driftwood in 4 to 6 weeks, from there the repairs would be made and we would be able to pick it up in April 2021, the check was cashed February 17, 2021 at the 6 week mark from there I call for a progress update only to be told that not all the parts have been received. But wait you told me 4 to 6 weeks. So obviously April pick up was not going to happen. Then i'm told the camper was going in the shop Monday May 3 2021 and the "tentative" pick up date is now Wednesday May 12 2021. I E mailed on Thursday May 6 2021 to confirm the pick up date on Wednesday May 12 only to be told that the metal side piece that was received was the incorrect size and they were working on a resolution, had I not contacted them would they have contacted me before we headed to Driftwood on Wednesday May 12? Finally out of growing frustration I reached out to the general manager. On Wednesday May 12 we had what I thought was a good conversation where he admitted that looking back there were some things that were beyond their control and some things that they could have doom better. I had a renewed confidence that this would end quickly and favorably. However those hopes were quickly dashed on Tuesday when as the saga continues only now there is a new twist, the general manager is perpetuating the continued lies and excuses. Thursday May 20 2021will mark 36 weeks that our camper has been at Driftwood awaiting the repairs to be completed with no end in sight. hopefully you will have a better experience than we have had, but please be advised read the reviews, Kens read more

I would suggest finding another dealer to purchase a new trailer. service is horrible nothing but excuses. they delivered a new trailer that was filthy hadn't been cleaned, saw dust throughout, windows nothing cleaned furniture scratched , couched had tear in it and throughout trailer a lot of woodwork and other issues. . I could write for days the issue with service ,the managers who get confrontational and no apology no care who the customer is. when driftwood installed park model trailer they damaged the sewer pipe, actually backed the trailer in and busted the end of the sewer hookup. hot water heater was leaking finally after two weeks we got a new one, refrigerator is another Issue that is taking weeks to get someone to fix. Again no apology for all the issues. installed skirting around the trailer and pictures tell a thousand stories, but they had to redo the skirting because of all the horrible first try at it. Called manager Tom who was nasty and again no apology for His companies performance. to sum up this review I would find another dealer read more

The worst place to buy a trailer. Never go there. We have had nothing but issues from day one and they NEVER helped us without issues and problems along with lies and disrespect. Bob A the general manager is so rude and inconsiderate. Do not shop there. read more

I would give them 10 stars if I could. Not only was our sales experience excellent but the service department has been outstanding. They are patient with our "newbie" questions and so informative. Megan and Anthony helped us so much today specifically and Andrea and Mike have also been amazing from the start. I would not buy an RV from anywhere else. We so appreciate Driftwood Service. Thank you! read more

My experience is like Jekyll and Hyde. The sales department did a great job. I bought two RVs from them and it went very well. I wasn't sure if I wanted to spend the $700 for the service contract, but they convinced me that it is necessary because "things happen." After becoming more familiar with RVing in a full trailer, I can say that a service contract is a good idea. RVs are like a rolling earthquake and stuff breaks. So, my control panel stopped showing the fill level on the tanks. The lights don't come on at all. I called in early June and asked if they would come to a campground in the area to work on the trailer. They said yes. I reserved at the recommended campground and waited for a call back with the scheduled appointment. I waited and waited some more. By early July I had not heard from them and I called back. They had no record of my call. Again, I went through the process. Again I was told they would call me. I called one last time before my trip. They assured me the elusive scheduler would return my call any second now. Glad I didn't hold my breath. Fast forward to today. Still no call. Still no appointment. I am having someone else work on it and sending them the bill. Let's see how that turns out. read more

My husband and I came to NJ on vacation. When we pulled into our campground, the turn was tight and we caught a tree. The back of the camper was torn apart. We went to driftwood rv, hoping they could advise us what to do. They we're fantastic! Within an hour they were able to repair it well enough so we could stay for our vacation. They were very kind, knowlegable and helpful. We will definitely drive 3 hours to them to buy our next camper. read more

My husband and I purchased a New Residence Trailer (Sales Person Bob Joel who was helpful in beginning never responded directly back to me for his help) and it was delivered and set up Monday, 8/3. The refrigerator and freezer is a #Haier that came with the BRAND NEW TRAILER. We were told to not load food or items in it for 24 hrs which we followed and 24 hours later we checked and it was NOT cold. #DriftwoodRVCenter said not our problem contact manufacturer which we did and had a repairman come out 1 wk later to tell us that the Board and Fan are broke and those parts are on backorder at the best 2 wk 8/27. We contacted #DriftwoodRVCenter where we purchased the trailer and refrigerator from and they are not willing to assist us. Stated nothing they can do. The excuse we are in a pandemic (but you took our money while in a pandemic) Crazy we spent almost $50,000 on the trailer and the day it arrives no one can help us. Totally unacceptable on both parties part. Bad business from #DriftwoodRVCenter and #Haier. Also we asked to have them purchase the same frig and Andrea in Service said store would not have until Sept while we called Home Depot and it availble 8/18. Also Andrea in Service refused to give my husband the General Manager name or connect the call to him so we could speak. So now we have a brand new trailer with a brand new Refrigerator that does not work. (side note they did lend us a mini frig) that now sits in the middle if the living room that will be here for a month or so. Also it was delivered and the cable did not work ( the person who came out was helpful), unfortunately trailer was not cleaned (wood shavings in frig, freezer, shower). I have been in the Hospitality Industry for 27 years and find this all totally unacceptable. We welcome the General Manager to contact us and make this right! read more

Had a good experience with the buying process but cannot say enough how terrible the experience with service has been. Let me start off by saying I work at a dealership so am fully aware of how things work... we purchased a brand new rv and after about a month started having issues so brought it in to have warranty work done..... it's been there since October of 2018 ! We've been paying for a brand new rv to sit at a dealership for what ? We have a trip that we informed them of that is now a week away and they kept saying the part they needed for the slide was on back order... sooo it's been on backorder since October ? Then the girl Megan that was supposed to call us back never did and we kept having to call in, I got ahold of Andrea and she said Megan called her Monday night (the day she was due to call us back) and told her she had a family emergency..... okay that's understandable but she was supposed to call me back Monday morning not Tuesday so I appreciate you making excuses for your employees not doing their job but that does nothing for me, my husband wrote an email to the dealerships and Andrea emailed him and said they would be getting the part on Wednesday of last week and it wouldn't take longer than a day or two.... it's now Monday... I called in and the girl said the mechanic is on his lunch break and isn't done with it and she doesn't know when he would be done... awesome ! On top of that when they told us the part would be in on Wednesday Megan said the mechanics don't do many slide repairs.... that's very comforting to hear. The funniest part of it is during the buying process we negotiated a winterazation to be included and we had that done when we first dropped it off and have been receiving COUNTLESS letters with a bill for it even after calling them and letting them know it's included in the deal and they say oh ok ok just ignore it and then send more letters and even handwritten notes in them. So you people can send us a bill for something we do not owe but god forbid you get my rv done in a timely manne. Would not recommend this dealership. read more

We purchased a New Residence Trailer (Sales Person Bob Joel who was helpful in beginning never responded directly back to me for his help) and it was delivered and set up Monday, 8/3. The refrigerator and freezer is a #Haier that came with the BRAND NEW TRAILER. We were told to not load food or items in it for 24 hrs which we followed and 24 hours later we checked and it was NOT cold. #DriftwoodRVCenter said not our problem contact manufacturer which we did and had a repairman come out 1 wk later to tell us that the Board and Fan are broke and those parts are on backorder at the best 2 wk 8/27. We contacted #DriftwoodRVCenter where we purchased the trailer and refrigerator from and they are not willing to assist us. Stated nothing they can do. The excuse we are in a pandemic (but you took our money while in a pandemic) Crazy we spent almost $50,000 on the trailer and the day it arrives no one can help us. Totally unacceptable on both parties part. Bad business from #DriftwoodRVCenter and #Haier. Also we asked to have them purchase the same frig and Andrea in Service said store would not have until Sept while we called Home Depot and it availble 8/18. Also Andrea in Service refused to give my husband the General Manager name or connect the call to him so we could speak. So now we have a brand new trailer with a brand new Refrigerator that does not work. (side note they did lend us a mini frig) that now sits in the middle if the living room that will be here for a month or so. Also it was delivered and the cable did not work ( the person who came out was helpful), unfortunately trailer was not cleaned (wood shavings in frig, freezer, shower). I have been in the Hospitality Industry for 27 years and find this all totally unacceptable. We welcome the General Manager to contact us and make this right! read more

Excellent service even prior to going in to see RV's. Ken the Salesman emailed us information on RV's that would be compatible for towing with the vehicle we have. Ken later had all of the RV's ready to show us once we arrived to see them. He took his time with us to ensure we were comfortable with the one we picked out, making sure it would meet our families needs. Craig in Finance was also great to work with!! Excellent customer service in sales, finance and their store!!! Would definitely recommend checking this place out!! read more

Shady sales techniques at Driftwood RV, don't trust them for a second. Most of their online prices are set as "Contact us for NJ's BEST RV price!", which to the consumer means, as much as I can squeeze out of you rather than an honest approach that you can budget for accordingly. read more

The staff seem very nice but I paid them for a service call to look at my slide outs which have 12"-24" splits in the rubber seals. After hearing nothing and calling back 4 times, I finally had a conversation with someone who said it is normal for these seals to split and they shouldn't leak anyway. Despite my repeated requests they never addressed the top seal on one of my slide outs that is 1/4" too short to even reach the the slide out itself so water just lands and rolls toward the cabin. Now they want permission to put together an estimate to bring my unit in-house for them to replace the seals if that's something I would like to do. ... told them I don't trust them to do the work at this stage based on the fact I couldn't even get a phone call back for 5 weeks and repeated follow ups on my end. It's a great facility and the people are very friendly but geesh my service experience has really missed the mark. read more

STAY AWAY FROM DRIFTWOOD RV. purchased a 2019 Rookwood Roo in Aug 2018. it has been in the shop for 5 months out of the seven I have owned it. out of the more than a dozen warranty repairs the one that stands out is that the fresh water tank falls out when filled with water. The support brackets holding up the tank can not support the 40 gals of water. their answer is not to travel with water in the tank . Ridiculous how do you get water to your camp site? Driftwood tried to fix the problem yet made it worse, many pics and videos on web concerning this issue. Bob Androkitis the GM thought that demanding proper service was wrong. Bob Androkotis in using many un repeatable. words told me to get the ***** off thier property and get the camper repaired somewhere else. $1000 later thats what I am doing. the staff and management are rude and unprofessional and after seeing their work their service department is poor at best. read more