I was greeted with a smile, as soon as I walked in. I was asked to sign in and that automatically…read moremade me a rewards member. I was offered a map of the layout which I declined. The cars I was looking for were exactly where they said they would be. I get what I needed, which was a rear caliper. I went to go pay Carlos with a big smile was leaning out the cashier window and notice me walking up, very energetic smiling and ask me did I find everything needed. I replied yes, as he was ringing up my items he told me about deals that were going on. Carlos was great he went up and beyond making me feel welcomed and appreciated. Thanks a lot Carlos for the great service.

I had questions over a car for sale. Apparently they dont have the people to talk to about sales on…read moresundays. I talked with the manager, I wasnt done with my questions and she hung up on me. She wouldn't give me her name either after asking multiple times. It explains all these one star reviews, poor service from the top down .Ill sell my car the other junk yard.

Felt so uncomfortable seeing political flags in their office. As a corporation I thought it would…read morenot be aloud but it must come from store management to allow this. Sad to see it. Also they are not well trained in communication with their customers.

Outstanding customer service and I have referred my family and friends. Keep up the great team work…read moreyour customers do appreciate you. Just remember you can't please everyone although you keep trying. Please continue with the great service you provide to your customers.

We were stranded at a gas station near them and they brought over transmission fluid for us. They…read moreare awesome.

Wow! Great little store with amazing service! The owner and his crew were awesome! Very helpful…read moreand full of information

On Sunday 6/8/25 Maria and Andrew went above and beyond in helping with my complicated return. I…read moreAppreciate their Great Customer Service!!

Very knowledgeable staff. My parts were perfect! I need a bunch more when I get the funds. I only…read moreuse quality parts. Thanks!

I really like how u can go online and look where the make and model is located…read moreeverything is so easy to find wish more yards did it this way. pretty decent prices and if u can make it on a Half Off day you are really in for a treat. The Taco Truck is BOmb too!!!!

I have a Ford C-Max. i make the damn appointment wait a week. They get here hand me my check…read moreand proceed to take the check back because my cars a HYBRID?!?!?! I told you people that when i made the damn appointment. What a monumental WASTE of my time

Very helpful full in and out service if I could remember the lady's name she was very helpful fullread more

Can I just say that Auto Zone, no matter what city or where I am , I always get the best service,…read moreno matter what my problem is, I won't leave there without a solution. I appreciate ur business model, it works. Thank you.

Great business to get your auto parts from and the customer service is top tier I don't not have…read moreany complaints

We bought an alternator today and it was broken upon going to install it. We paid 290 bucks for…read morethat. Now we can't get to work and they are closed tomorrow. How is this right? The guy on the phone also got me said it was 205 and when we returned the old one we would get 61 back. However when we got there he said 288 or something and when I questioned it they said when I get the 60 back it will be 205. I said let's just pay cause I didn't want to go somewhere else even though I had found cheaper someone was already coming to install it. This isn't okay and we better get a refund.

My 75-year-old father came back tonight from a O'Reilly Auto Parts store, located at 4969 East…read moreKings Canyon Rd, Fresno, CA 93727, and felt utterly disrespected and disgusted with the unprofessionalism displayed by the supervisor named Javier and his staff tonight. My father (and my family) has been patronizing this establishment for decades for all of our car needs. The level of customer service at this location was always high quality and employees at various O'Reilly locations were always excellent, particularly helping the elderly. My father's visit tonight involved a purchase of a car battery to replace a dead car battery, which was still under warranty and previously purchased from O'Reilly. According to my father, he asked Orlando (the cashier) if he or one of the staff could help him install the car battery, which the store has historically done for him for decades. My father witnessed another employee concurrently installing another customer's car battery. Orlando said he couldn't do it, but would defer to his supervisor, Javier, to talk to my father. My father said it was Javier who was the O'Reilly employee that was installing another customer's car battery earlier. Javier spoke to my father and said it was O'Reilly's policy to not install car battery replacements for customers, even though my father clearly saw Javier install another customer's car battery replacement prior. Javier stated that it was O'Reilly's policy for employees to not assist customers with installing car batteries that are still under warranty. Whilst talking to my father, Javier instructed one of the staff to help another customer with their car battery; concurrently, Javier was denying assistance to my elderly father. Javier then scolded my elderly father and insisted that he purchase tools in the shop to do the install himself without any of the O'Reilly employees' help. My father said Javier rudely walked away while my father was still pleading with him. THANK YOU to a very kind fellow customer, Angel, who was looking around the store and witnessed the encounter. He approached my father to offer his assistance. My father didn't have any tools on him whatsoever, so he was resigned to purchase a $15 wrench from O'Reilly for Angel and him to install the car battery themselves, so that my father can make it safely home. When my father came home, he explained the troubling encounter with Javier to me. I've never seen my father so upset and gutted before. I immediately called the store, and Emanuel picked up. I asked for his supervisor, Javier's, last name, but Emanuel said that he didn't know Javier's last name and that Javier had gone home for the day. I will be filing a complaint with headquarters about Javier's subpar customer service tonight and his refusal to assist an elderly and long-time loyal customer. We don't ever want any customers, especially the most vulnerable like my elderly father, to feel belittled and small like my father felt tonight.

Sold something they don't need . Great place looks clean and…read moreclean. Friendly mask. Still can't get the right part. But nice people hard to hear them but great place to be.