Buyer Beware I agree completely with the two other very…read morepoor reviews here. I'll never go to this store again. I went in previously to check it out and it seemed OK and appeared to have a huge inventory. When I went in again recently to look at a few things including a nice Zippo lighter, I decided to buy it. I also got a few more items. When I got home and looked at the receipt, the only thing that was listed clearly was the lighter. All of the other items were not itemized and it was thrown together in a lump sum. I called them and questioned it because I felt like I was over charged. I also asked if I could return the lighter because I didn't want it. It was not used and still in the box. The guy on the phone said they have a no refund / return policy. He said it was on the receipt. I told him it was absolutely not stated on the receipt. I didn't see any signage stating that as well in the store. I understand consumable products might be logically subject to a no refund policy, but not the lighter. At that point I knew I was dealing with a sketchy business. Before the call ended he was obnoxious and called me - Karen. I called the other location to talk to the owner and I ended up talking to a clueless woman who didn't speak English. It's all beyond weird, pathetic and unprofessional. Let the Karma fairy deal with it.

This is the finest smoke shop Indy has to offer our city! It…read morehas the widest selection for smokers and vapers you could want for yourself and gifts. This family is ready to assist with first class customer service. The prices are the lowest I've ever seen. The location is perfect for drivers and bus riders alike with ample parking right in front.

Ryan is awesome! Very knowledgeable and informative as well as very professional and kind…read moreI will recommend Ryan to everyone!

Fantastic service, selection, and quality! They always go above a beyond and provide an overall…read moresuperb experience!

Been going here since it opened nearly 15 years ago. Most of the staff is very knowledgeable and…read morefriendly. I usually find whatever I need there. Did I mention their heady glass? Best selection I've seen in the area. They also offer discounts to regular customers and have a rewards program. My favorite shop hands down!

Great variety of CBD & Delta products, and a small but nice selection of cigars. Cute accessories…read morefor those who may smoke, and I've found the value items to be competitive. They offer discounts when multiple items are purchased at once, and a VIP club to earn additional discounts. Service is great, and the Broadripple location is super convenient with ample parking.

Indy Smoke Time IS THE BEST IN TOWN!! We've been going to…read morethis shop for years now. Max and Money, the owner (sorry, don't no his name) and all the newer guys...they're just awsome. Their prices are better then anyplace else and their service is the best we've seen. We recommend them to everyone who rolls their own smokes. You can roll two cartons of smokes for about 20 bucks a week where we use to spend that daily on Camel Crush. They were the peeps that told me that you don't need to buy both menthol and non tobacco to smoke both, you just need menthol tubes and reg tubes to have both, you just buy non menthol tobacco....saved us alot. Best place in town. Juliette

BEST HOOKAH SHOP IN INDY!!! HANDS DOWN!! The selection of shisha is excellent. A wide variety of…read morehookahs ranging from good starters to extremely high class ones. You can't go wrong.

Service here is amazing. I want to say his name was Davion? He was super helpful and friendly the…read morewhole time. Loved my visit here!

When I first moved to Greenwood, this was honestly the best vape shop around. The younger girl was…read morealways super sweet and would even give me discounts, which I really appreciated. After my 5th fogger, the discounts stopped, which I completely understand--no big deal, that's life. But lately, almost every vape I've bought has been half empty. I've even opened them right in front of her so she could see for herself, and she just shrugs it off like it's no big deal. When I brought it up, I was basically told I was SOL. I know it's my fault for continuing to go back, but I honestly figured they would've fixed the issue by now. It's the closest vape store to my house, so at this point I've really just been going for the convenience. I understand products can have issues, but when it keeps happening and you're literally showing the problem right in front of them, it's frustrating to spend money on something that's already half empty. Definitely not the same experience I had when I first started going here.

Amazing customer service The hours work for my schedule and I am always greeting with a smile. I…read moredon't vape but I love coming into the store to see what new stuff they have.

Very helpful in answering my question about the current selection of CBD oil. If you ever carry CBD…read moreoil with MCT instead of VG or PG I'll be back in for sure.

The service was incredible! I had a problem with my mod and I thought I was going to have to…read morereplace it, but YAY, they fixed it. I went ahead and bought a new tank because their prices are amazing! You have a loyal customer now! Great prices and outstanding, knowledgeable service!!!! Thank you Black Swan !!!

The customer service was amazing. The prices are also very reasonable I plan to come back often.read more

I am currently disappointed. I went in on 4.1.26 and bought Dubai Chocolate ($14.99) and when I got…read morehome and opened the chocolate; it was nothing like the display. On the box, it had the chocolate as inviting. Milk chocolate looking, with the green and yellow stripes, thick center of pistachio & kunafa. The chocolate that I received looked uninviting. Looked dry, looked more like dark-chocolate than milk-chocolate. No green and yellow stripe at the top, BARELY in pistachio & kunafa center. I had ONE little piece and wasn't pleased, then I noticed the date and it said "Best Before 04.01.2026," so I STOPPED eating it. Today (4.2.2026), I went up there and let them know about it and basically they brushed me off; talking about "shelf life" then went on to say "if we catch something like that (the Best before 4.1.26 date) we usually take it away. I have been a great customer to them and they couldn't either 1.) offer me a new one with a later "Best before Date" or 2.) a refund. I spent so much money in there, one of those two things could have been offered. Given then neighborhood that they're in, they probably thought I was trying to scam them, which I wasnt, that's bad karma. It's funny because after I told them about the date, they took what they had left (which was a lot) down. Smh, once I feel disrespected, it's time for me to move on to the next place. It sucks because they are in a convenient location for me! Anyway, I believe in karma and I feel I was robbed