Appointment started late. Then when I got in there Bina was short which comes off rude and then…read morerushing me at the end although she was 20min or more late for my appointment.

We took our children in for wellness visits, which are covered 100% by our insurance provider. The…read more"doctor" on staff refused to honor our insurance, United Health, because he claims they are "sketchy" and charged us $100 for the visit. The "doctor" at the clinic also did not know what immunization a child entering 7th grade needed and made us look it up for him. What kind of doctor doesn't know the states immunization requirements? I am calling my bank to dispute the charges since Minute Clinic didn't submit to the insurance, my insurance has negotiated rates for items that are not fully covered. I'm also contacting corporate. The doctor cannot refuse our insurance, or simply bill us how he sees fit for services.

I worked for Genesis Mobile X-Ray in Houston for almost a year. When I was first hired, I was told…read morerepeatedly that they were growing so fast and would be providing new vehicles and equipment (along with many other absolute necessities) very soon. This was an ongoing false promise that was never met. I referred to the vehicle they provided for us as the "death trap". The vehicle was falling apart, unregistered, had 200,000+ miles, doors wouldn't completely shut, no working horn, tires were bad, etc. When I would ask to fix something, they would argue about the cost and then tell me the owner would take care of it later. He never did. They would expect one car and machine to be shared with three people who all lived on completely opposite sides of town. Told us to "figure it out". Forced techs to stay in a rundown motel in another city because they didn't have anyone else to complete the work there. Their job would be on the line if they refused. They failed to issue dosimeters to monitor our radiation intake or a lead thyroid shield for our protection when assisting patients. My original schedule was Monday - Friday from 3pm-11pm and then I was forced to take overnight call from 11pm-7am. Many nights working into the night until 2-3am and then getting called right back at 4am, with no appreciation or overtime pay. They did everything they could to make sure we weren't paid a cent over our standard 40 hours, although they had us on call for more than 40 additional hours on top of our normal shifts. There were many weeks where we didn't get our pay checks on time, because there was "an issue with the owner and funds". The entire company had a turnover a few months back. Without warning, the VP of operations and all management just quit and left everything a mess. New management came in and we lost almost all accounts we had in Houston. I was told that the owner had no money to buy new vehicles and that he was still trying to find someone else to invest. Invest in what? A terribly run company that doesn't care about anyone but themselves. This is, by far, the most unorganized and poorly run company I have ever come across. I hung in there as long as I could with the hopes that something would turn around, but they are going down fast. Which is honestly what they deserve with the way they treat people. I could keep going, but I think I've made my point. I believe in karma, and I believe they will get what they deserve. Stay away from Genesis.

I have been to Urgent Care at the Star in Frisco on three different occasions. I met with two…read moredifferent doctors and had a conversation with the receptionist. All three persons showed no empathy or compassion for my medical emergency. They offered no help. I'm not sure why I went back two more times. I suppose I hoped each visit would be better. Each visit worsened. Perhaps I thought my experiences would improve as all of my primary physicians are located at the BS and W Medical Center at the Star and they are five-star, top shelf, physicians. Urgent Care at the Star is simply sad. Each time, I left feeling dehumanized. Jim B.

I went on Memorial Day and felt that the doctor was rude and condescending. When I asked what I…read moreshould avoid after the treatment, he replied, 'You should pay your taxes.

I came in mid evening and was expected to have a long wait time but was able to be checked in, seen…read moreand diagnosed in an hour. I will definitely return for any urgent medical care

Front was desk professional and courteous. Easy to get in…read moreand out for employment screening.

If you're like me, you avoid seeing a Dr for common illnesses like a cold or flu. That wasn't the…read morewisest choice when after 15 days of being sick and feeling worse every day. So reluctantly, I made an online appointment to visit Texas Breeze. I arrived on time, was checked in quickly and within minutes was in an exam room. Once there, I waited a good 30 minutes before a PA came to the room. They did the necessary tests and Chest X-rays. Prescriptions were sent quickly to my pharmacy of choice. Within a few days, I started to feel better and I'm thankful to the staff there for their patient care.

Don't waste your money here. I came in recently because i previously had good doctors and staff…read more Not sure what's happened here over the last year or two since I was in but the staff all had attitude. The doctor was short and didn't seem to care or believe what i had to say. Told me it would take 30+ min for x ray results for something that wouldn't address what was wrong anyways... so i asked if she could call me to go over it when she gets them so i didn't have to wait uncomfortably any longer. I guess that was too much to ask considering the results were uploaded in the portal signed and reviewed within 15 min and yet i never got a call and was always just put on hold immediately when i would call.... clearly my impression of the staff and doctor were pretty on point with their lack of follow up and CARE! Thanks for nothing Texas Breeze and staff!

BE AWARE WHEN YOU SIGN DOCUMENTS WITH THIS CLINIC. They are…read moremaking patients that use regular insurance, such as BlueCross BlueShield, sign the Advance Beneficiary Notice of Non-coverage (ABN). This form is used ONLY for Medicare patients, so they get paid what the insurance does not cover. I don't know why they are making people sign this form, but I imagine it is to get the money that the insurance does not cover under the contract they agreed upon. I found this happened to me after I received a bill from this clinic for $105 that according to them my insurance didn't cover for some lab work. They told my insurance I signed a "waiver" that gave them the right to bill me. That is when I asked them to email me such document, and since I did not hear from them, I went in person to the clinic and was able to get what they called the "waver" which was an ABN. They probably thought I was not going to investigate what this form is used for, but now I know that they did not wanted me to know. I will be reporting this business. Just want people not to become part of this malpractice.

one of the worst visits i have ever had. not only did i sit in a room by myself for 45-60 minutes…read morebut once the nurse came in she acted like i was the biggest inconvenience. i had to get swabbed so i had to undress from the waist down, i was given what felt like less than 30 seconds to change mind you i was wearing jeans, a belt, and shoes i had to fully take off which i don't believe 30 seconds is adequate time for that. two nurses came in the room and had me lay on the table legs wide open while they kept opening the doors for the whole world to see my whole world. very unprofessional and very uncomfortable. will never walk into this place again and someone should definitely look into whatever nurse did this.

The most ridiculous place that has ever opened in the United States! We woke up to a charge on our…read morecredit card at 4:23 am for $25.00 today on Jan. 6, 2026, and the last time we were there with the most awful service was December 19th at 2pm. They are not open to charge our card and this is absolutely absurd. Absolutely crooks. My husband and I arrived at Care Now Urgent Care on December 19 at approximately 2:15 PM. We checked in at the kiosk, completed all required paperwork on our phones, uploaded insurance information and IDs, and received multiple confirmation messages. We were assigned number 7 in line, with an estimated time to be seen around 3:17 PM. Shortly before that time, the front desk informed us that we were not checked in, despite the electronic confirmations. We were then manually checked in, and our wait time was reset and extended by approximately one additional hour. During this period, we also began receiving post-visit surveys, even though we had not yet been seen. While waiting, we observed several front desk interactions that were concerning. A receptionist laughed at an upset female patient and publicly stated the reason for her visit ("drug test") in the waiting area. Another family experienced repeated delays because intake paperwork was sent to an incorrect phone number, despite the issue being communicated multiple times. We also observed inconsistent patient call-back order. A White male patient was escorted to the back shortly after arrival, while a Hispanic male patient who appeared visibly ill and experiencing difficulty breathing waited significantly longer without progress. Additionally, we were initially informed that we owed a $40 specialist copay instead of the $25 urgent care/primary care copay listed on our insurance, which required clarification and added to the confusion. Although we were eventually seen, the total time from arrival to completion extended over several hours, far beyond what was communicated or reasonable. I have over 20 years of experience working in healthcare, and the front desk operations during this visit reflected poor communication, ineffective intake management, and a lack of professionalism. This experience was disappointing and warrants attention from management. If you don't like a certain race of people at least know your job!

Extremely Disappointed in Outdated Payment Policy and Poor Customer Service…read more I went to this urgent care seeking help but was denied service because I didn't have a physical card to pay a $15 co-pay--even though I offered to use my digital wallet, which is a widely accepted, secure, and modern form of payment. We live in a digital world where tap pay, Apple Pay, and mobile payments are standard, especially for small transactions like this. The two Spanish ladies at the front desk were not helpful at all. Instead of offering a solution or showing empathy, they asked rhetorical questions and seemed more focused on enforcing an outdated policy than assisting a patient in need of care. This experience was frustrating and disheartening. No one should be turned away from an urgent care center over something so minor, especially when the technology to process the payment is right there. If this facility wants to keep up with modern standards and actually serve its community, it needs to update its payment systems and retrain staff on customer service and compassion. Turning away patients over digital payments is unacceptable in 2025.

Very poor experience. Doctor lacked empathy and bedside manner. Doctor belittled me after asking…read morefor basic communication. When I mentioned that I was unsure of what was going on he kept saying, "In the United States this is..." very odd doctor. Filing a complaint with the Texas Medical Board. Unsure why he has a license.

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

My experience at Legacy ER Frisco was extremely disappointing and left me questioning the…read moreprofessionalism and ethics of the staff. The most concerning part of the visit was the conduct of the front office nurse. Rather than showing empathy or focusing on patient care, the conversation immediately centered around how expensive the visit would be and what it could potentially cost. While patients should be informed about costs, the manner in which this was communicated felt inappropriate, alarming, and unprofessional, especially when someone was seeking care for severe pain. What made the situation even more troubling was that we were given information about what treatment and testing would supposedly be needed before any clinical evaluation had taken place. Later, we received completely different information from the provider, leaving us feeling confused and misled. The lack of consistency and professionalism in communication was unacceptable. When people come to an emergency room in the early hours (5am) of the morning, they are often scared, uncomfortable, and looking for help. Instead of feeling supported, we felt dismissed, judged, and pressured. The overall experience demonstrated a concerning lack of compassion, poor communication, and questionable judgment from the front office staff. I hope management reviews how patients are being treated at the front desk and ensures staff are held to a higher standard of professionalism, ethics, and patient care.