Bryan at the front counter Is so rude. He has no clue how to answer questions or even let me ask…read morea question without interrupting me to tell me that my number on my ticket will be called then that is my turn..... well sir that was not my question may I ask it now? My appointment was at 1:15. I showed up at 12:45 and my question was going to be. Do you think that they will wait until my appointment time or will I possibly get called before then? He did not know how to answer my question he beat around the bush and told me again listen for my number. That'll be my time. I think this is really poor customer service he needs to be present and hear what we are asking. He is so disconnected with human connection. I ended up getting a text saying I'd be called in five minutes so the fact that he didn't know that that is an option blows my mind I did get called within five minutes. I had heather help me and she has five star customer service she should be recognized for her politeness and her ability to know her job and answer every question that I had She definitely is a role model for what Brian should reach for.

I give them a 5!!! Why? Their service, attitude and willegness to help. They really try to give…read morethe client/patron solid advice in regards to who signs were? And who else..Blah! Blah!!! They were so helpful. What I have learned, just make an appoitnment, bring ALL your paperwork , bring ALL the parties involved, Power of attorney, signed paperwork and trust me , it will goo smooth!!

There's this lady who looked orange almost as if her tanning appointment went wrong. Anyway, do not…read morerecommend this place if you're a Spanish speaker. There was this lady who was very rude to several people and at one point she told the person that they need to learn English and that google translate is not okay. As a bystander, I get understand her point AND that is not okay. Have some empathy for goodness sake!

I just finished up with my license renewal appointment. I arrived a few minutes early and I was out…read morejust a few minutes past my actual appointment time. Each employee I interacted with was friendly. I brought all required documents but didn't need to show any. I did update my changed address online prior to the appointment, so I think that helped speed things along. But this was the least stressful time at a DMV I've ever experienced. Now if only I liked my new picture better than my last LOL Maybe the color version will be better than the b&w temp paper copy.

Went in today to finally register my car in Utah. Made an appointment, checked in online as I…read morewalked thru the door they called my #! I was in and out in 10 minutes with new registration and my Utah plate in hand! The lady serving me was so friendly! I'm just amazed how easy breezy it is to get stuff done here. Drove home with CA plates and quickly changed them out! Good riddance!!!

I've been here twice Amd each time it blew away my previous experience in California and Las Vegas…read more The second time was today. The wait was less than 10 minutes and I was at a gate speaking with a DMV employee reviewing my information to provided me with a new drivers license ... well a temp anyway. Next I had to take the exam. I had 25 minutes to take it. The two people in the exam area were very helpful and were sure to help us with remaining time. The place needs to be empty at closing/ 6 pm. The test is open book, and it's online. I passed! Overall experience was amazing. Every step of the process was easy and efficient from the website application, changing my address, date and time selection, arrived a little late and no one was phased (except me), short wait time, talking with a DMV agent, taking my test and getting my temporary license. Easy peassy!

Went in today to finally register my car in Utah. Made an appointment, checked in online and as I…read morewalked thru the door they called my #! I was in and out in 10 minutes with new registration and my Utah plate in hand! The lady serving me was so friendly! I'm just amazed how easy breezy it is to get stuff done here. Drove home with CA plates and quickly changed them out! Good riddance!

Everyone was very nice here, but the woman taking license photos should be fired…read more I took time out of my day on my 40th birthday, because that was the first appointment available after I made an important flight reservation 8 weeks out and needed a Real ID. This gave me plenty of processing time from the 4-6 weeks that I was told it would take to receive. When taking my photo, she had me move my bangs aside. I did all the other steps needed, which took about 1.5 hours of my birthday, and received a printed temporary copy of my license. After 4 weeks of checking online status and seeing that it had not been sent to production yet, I was able to determine that my license was being held because I needed a new photo because of "hair in my face". Does no one have bangs? And my face is fully visible, but that's beside the point. NO ONE notified me of this. I did not receive an email, call, text or notice when looking up status that this was the reason for the hold up. Furthermore, the person taking the photo is supposed to know if there is an issue WHILE YOU ARE THERE, because I asked how to ensure that this doesn't happen again when I take time out of my day today (for which I don't have time) to go get another photo taken. I now may not have my Real ID in time to travel, even though I allowed ample processing time. Thanks a lot to the picture taker and to the DMV system failing miserably.

We've been AAA members for decades and used roadside assistance a few times. I've also used their…read morevehicle registration service a few times since it was very convenient. When I moved to Utah, I drove to the nearest office in Orem and had Utah plates in minutes. I was pleased with the service. I thought this was the convenience I was paying for since I didn't need to go to the DMV. I recently called the Orem office and asked what I needed to add my daughter to the registration on one of our vehicles. They said just just the registration, so I drove the 30 minutes to their office and quickly ran into a problem. They said I also needed my vehicle title. They said the employee should have told me that. It was going to be an hour round trip drive home to get the title, so I drove to the DMV in Provo in hopes it would save me from the drive, but it was unusually crowded. I drove home to get the title. I called AAA while driving home to ask another question (I certainly had the time). I explained my vehicle title was issued from my previous state, but my vehicle was registered here. The employee said that was not a problem, but to also bring proof of a smog check just in case. I got home, grabbed the paperwork, and got back on the road to Orem. Employees at the Orem office looked at my vehicle title (AKA pink slip) and couldn't figure out how I had registered my vehicle in Utah [through them], but still have a title out of a different state. I told them I had contacted the Utah DMV and they said the title didn't need to be changed. AAA employees made calls and checked different things but ended up telling me they couldn't add my daughter to the registration and I would need to go to the DMV. They suggested I make and appointment, which was helpful since it was so crowded. The employees were very nice and apologized numerous times for the issues, but this was a big hassle and employees I spoke with on the phone seemed to have no idea what they were doing. I made my appointment, drove to the DMV in Prove, and took a seat since I was quite early. My number was called just a few minutes later (and quite early). I explained the situation to the employee and gave her all the paperwork. She said it was no problem, her fingers were flying all over the keyboard, and I was walking out with the new vehicle registration just minutes later. On a side note, the DMV employee said it would take a couple weeks to get the new title, but I got it three business days later. Seeing as how the DMV is much better in this state than my previous state, I should have gone there in the beginning. Every other experience I had at the DMV here has been surprisingly pleasant. This is one reason to not have AAA. Just a few days later, my daughter needed a tow truck. I told her this is why we had AAA. I got to her work before her shift ended in order to have a tow truck soon after she was off work. I called and had to go through an annoying phone tree. Press this number, press that number, etc. It was extremely annoying. I then was "helped" by a virtual assistant (a computer). It was terrible. Close to an hour later, the text messages from AAA were still saying they were trying to find us a tow truck. Not that one delayed, but they had not yet even found one. I got jumper cables and got my daughter's car started. We left and I called AAA roadside assistance automated system to cancel the service. This was even more terrible since I was now driving and it wanted me to press different numbers on the keypad (at least they were on my dash). I choose the option to cancel. Several minutes later I received another text saying my request was being reviewed by a specialist since finding a tow truck was taking so long. I called back, went through the phone tree, and again cancelled the tow. It seemed to work this time. If you want AAA for the roadside assistance, you may want to first check and see if your credit card offers this. My Visa includes roadside assistance at no extra charge, and I will likely be using it should I need roadside assistance. I also may not be renewing AAA again next year. I just renewed last month, so I have close to year to think about it. One more strike and that's the end of our memberships. AAA - get rid of your terrible automated roadside system. When people need assistance and are possibly in a stressful situation, they don't want to deal with a phone tree and a computer. I was only dealing with a dead battery and your system still managed to make me quite angry. Your system made the situation worse. Is that what I am paying for?

I am canceling my account with AAA ASAP. Got stranded in a parking lot - never got to talk to a…read morehuman. The recording said it would be up to 3 hours before they could send someone. Automated recordings and automated texts - I ended up having to get a friend to come get me. I'm not paying a company for NO service.

I have read three previous reviews, I can't say I had anything that bad happen to me. I have…read morechecked out movies for a dollar a week, then had to pay late fees. The receptionist told me fines go toward buying new books, which I can support more than paying Blockbuster fines to a corporation back in the day. Book selection is fine for me, I still haven't finished the ones on my list. My 7 year old daughter loves to go and get books to read. I had to buy one replacement that was lost. They were understanding but they do enforce the deadlines. I have used their computers to print things out and that was helpful, you just need to have a library card and your account can't owe too much money in fines. I have been able to use USB drives with no problem. I do wish they had extended hours of operation. My current occupation requires long long hours, and it is rare that I can make it in to check anything out. It is awesome they have an outdoor book drop so you can return books on your schedule. It would be cool if they had a separate floor for grown-ups so that the noise from the children doesn't distract your concentration. When I build my own library.... All in all, a good value for the price (FREE!)

It has some corners you can escape to and set your laptop up. The chairs are hard, I had to put…read moresomething soft down if your working for awhile because the classic wooden chairs will get ya!