I bought a car on Monday, by Wednesday night it was not drivable. Less than 3 days before I had issues. Now they want me to pay for towing this piece of junk. I honestly can't say enough negative things about this experience. Avoid Drive Time like its the plague. read more

Things does not get done and when you pay your car off redress still takes money out of your checking account and then a week later they will mail you a check back meantime your bouncing things and they won't give you anything extra for the inconvenience because it's not their fault I recommend do not go there. It's a joke. read more

Bought two cars here. The first was a Nissan Armada and we were told it was a 4 yr loan. We didn't figure out that they LIED and it's a six year loan! On top of that, they told us that once you've paid your car down and only owe bout $4k on it you can trade it in for ANY of their cars with 0 down and they'll "erase" the remaining $4k left on your loan. Another LIE!!!!!!!! When we were down to the $4k mark we came in and were treated so poorly, they said they have to "appraise" the vehicle and if it's worth what we owe we can trade it in. They valued the truck at $500!!!!!!!! While it was easy to get into a car with less than perfect credit, we were fed lies and treated terribly once we had signed the papers. read more

Bait and Switch!! NOT RECOMMENDING !! If I could give them a -5 I would. Went in for one car and they tried to sell me a different model and year. read more

Talk about the old bait and switch. Lure you in with promises and a shiny showroom. get you approved at a 22 percent interest rate, still not that bad. I could deal with all that. But mark up the price of a car $6,000 over kelly blue book value. PURE RIP OFF. A 2004 Ford Escape would have cost me over $21,000 by the time it was paid off. I don't think so Get the costs up front and dont waste your time read more

Pretty showroom (+) Laid back, no pressure sales people (+) Easy online loan approval process (+) Cars that are marked at least $5,000 over actual worth / value (-) Aeverex as the DriveTime warranty company (MAJOR -) Having to talk to the incompetent folks at Aeverex make me just want to give the car back, not pay for a warranty at all, or go to a Buy Here Pay Here and deal with those sharks. Of course you don't realize this until you've already agreed to the car and signed all the paper work. I'm still waiting for Mike Green (the supposed supervisor of extended warranties) to return my messages due to a complaint with his incompetent staff regarding the 5-7-13 claim they took way too long to handle. DriveTime isn't worth this headache. STAY AWAY!! read more

By Far the WORST! The staff at the location worked very hard but were undermined by the underwriters. You have options with other dealer's even with very poor credit. I was able to get everything done in 6 hours at Carmax right next door. Avoid this place like the plague!!!! read more

Just got my 3rd vehicle from DriveTime and I must say that this was the smoothest transaction so far. I got the car I wanted with lower payments and the staff were excellent. I REALLY love the new 5 year warranty. Everyone was friendly and courteous and "dog owners" (SMILE). Thanks again to everyone P.C.--St Petersburg, FL read more

I was very hesitant to visit a car dealership by myself, especially knowing that I had no credit. The sales guys here were excellent and didn't pressure me into anything. They were completely honest, patient, and down to earth. They gave me a quote for my payments based on my job history and income. They even appraised my car for trade in value twice what it was worth (bascially giving me what I was asking for) and I used it as my down payment. My Kelly Bluebook value for my car is about $8.5k and it was marked for $10.5k on their lot. I'm not going to lie, I was expecting to pay a little bit more because I don't have credit, after all this is a no-credit lot. My only complaint is that when I left the lot, I had a thirty day warranty on the car that did not cover a myraid of things. When I took my new(used) car to my personal mechanic (out of the warranty) he told me that there were issues with the radiator in the car. Unfortunately, the car I just signed for would not be covered by the warranty by their mechanic. Three days later, I went to my car and had a flat tire. Mechanic said it was punctured and out of alignment so I had to pay for that too. A little crappy that they do a "check-list" for your car and you drive off with a car that never orignally met those standards. Their mechanics need to stop being lazy and passing off cars. Anyway, I enjoy the car now and I get what I pay for. I thank the staff for being friendly at least for sales and doing what they can to help. read more

After getting totally screwed over at Cars Today in Seminole Florida I took my friend to Drive time Jonathan was very professional and hes a great salesman if you have damaged credit and looking for a used car he's the one to see read more

After looking around for a car for the past month this is the only place where I was treated as a person and catered to my needs and wants! Van and Ebony are the "GO TO " when purchasing a car! Thank you guys so much read more

This is my 3rd vehicle I have purchased from Drivetime and I couldn't be more disgusted (2102 Chevy Cruze). First of all, I have owned the vehicle for 16 months and have already had to put over $2,000 into it. Extended warranty is a joke, 99% of problems with your vehicle they do not cover. When the car was sold to me it was leaking coolant. When I brought it to the Salesperson's attention i was told it was from a previous vehicle that was parked there prior to mine. After a week or so I realized there was a coolant leak so took it to one of the repair shops covered under the 30 day warranty. One of the clamps came loose so they replaced the clamp ($6.00 part). A couple months later the coolant is leaking fluid again, took it to a buddy of mines shop and he repaired it for nothing. A few months after that, ANOTHER coolant problem. Paid $300 for a new water outlet housing (Drivetime did reimburse me half of that so I could continue making my car payment). Two weeks ago the car was having serious idle issues (shaking, vibrating, feeling it is going to stall, etc), I would push the gas and car would barely go, etc. Took it to a shop and found out it not only needs a new turbo charger assembly but ALSO has a crack in the valve cover. I got the turbo charger assembly done cheap ($1200) and paid another $240 for the valve cover to be replaced. I used a shop out of their netowrk for extended warranty and paid an extra $100 out of pocket, coming to a grand total of $509 out of pocket. I I have now spent near $1000 in repairs alone (cash, out of pocket with the bs extended warranty). My wife called Drivetime on Friday and they tell her, "No problem, just fax us over the receipts and we will defer your next payment". She calls DT again on Monday and she is told, "You need to call customer relations to look at a possible reimbursement before they will consider a deferment". We get the repairs done and she calls today and they tell her, "The repairs are considered a maintenance item and not eligible for any type of reimbursement". She contacts Bridgecrest directly to discuss a deferment and they tell her, "Because our account is in good standing, they cannot help her". We drained our savings account to get the repairs done and MAKE the car payment and now we get no assistance because we paid our bill ON TIME! They only use deferments if you are in risk of repossession. Would have been nice to know all of this upfront, in advance. It appears the company has SEVERE communication issues and the employee's are not trained properly. I work in Customer Service and will be reporting this to every single place you can report to, including the BBB. Everyone needs to know what they are getting into before signing a contract with Drivetime. The sales pitch for the extended warranty was," Well we wouldn't want you to have problems with the car and not be able to afford the repairs". Seriously? I have your warranty and have serious problems with the car I cannot afford and you offer NO ASSISTANCE! Had I not purchased the extended warranty the car would have already needed over $2000 in repairs. Possibly, the finance lady knew something about the vehicle she wasn't revealing, hard to say, but she was ADAMANT we get it, even though I had no problems with any other vehicle I bought from them. I still have the 2004 Pacifica I bought from them 10 years ago, drives like a champ. I will go to a "Buy here, pay here" before I EVER purchase a vehicle from DT again. Not only have you lost my business, you have lost the business of every single person I come in contact with because I will tell ALL of them to never use your company. Obviously, they do not take the care they used to in inspecting their vehicles and most are previous rental cars. It took me quite a while to find one that wasn't, and this one has had more issues in 16 months than both of my previous vehicles combined. 3 vehicles from DT and I still pay 18-19% interest being a 'preferred customer '. Not the same company they were many years back. Very disappointed in every aspect. read more

Don't walk run from this place. Drivetime is a last resort for people with credit problems. They are however a predatory lender you will never see a hard copy of your contract but instead just be rushed threw it on a computer in their office. You are buying a high miles car for 120% of it's value and agreeing to pay nearly all of the interest up front. I made this mistake and after over 30 payments on a 42 month loan I now owe about 240% of my cars value. I maintain my car to a very high standard and it is in much better condition then it was when I bought it with 3 different kinds of balding tires. Make sure you chose a car you really like because you will be so upside down in it from day one you will be unable to sell or traded it without coming up with thousands of dollars to offset your negative equity. I hope this keeps you from making the same mistake I did. read more

This is by far the worst customer service I've ever experienced and I'm over 50! Cars are crappy....not ready when they say....not communication; left my friend totally stranded twice and without a car, yet they have his down payment! Does anyone actually inspect the cars - nope! Does anyone detail the car, especially when they call a battered up 100,000+ mile car a lease just to get you 'financed' - I would rather have spider eggs hatching in my ears than ever every go there....seriously, suck is not a strong enough word. read more

I am a young student who needed a vehicle to get back and forth from school to work. Thankfully, my mother heard about drive time from their frequent advertisements on TV. I was skeptical at first because my last car deal was sketchy, messy, and unprofessional. Drivetime, however, was professional and courteous. I couldn't have asked for more. They even stayed past the dealership's closing time to take care of me and finish the deal. read more

After a bad experience and I mean terrible at Car Today, I went to Drive Time and these guys were the BEST. Jonathan sat with my daughter and I for a long time going over options. Even when the place closed for business , Jonathan and his underwriter were there, smiling and so very pleasant. Though it was way past closing time for them, there were never any complaints from them, they gave us the best service ever. I would recommend anyone go there, these guys are friendly, non pushy and professional. read more

I applied for (preliminary) financing on a used vehicle a few months back but changed my mind due to the fact I could not find a car I wanted specifically from Drivetime. They proceeded to call my cell phone multiple times a day, saying it was Van from Drivetime. Each call included an email or two so I contacted them back saying I was no longer interested. I still received phone calls (albeit not as many) after that point. The person I had dealt with when returning the call however was very nice and courteous. read more

I had a great experience here! Would definitely recommend my friends. If you go to the location in Clearwater, Florida, ask for Huntleigh. She's good at what she does! read more

STAY AWAY!!! There are so many other car dealerships ready to help and will not con you!!! It's super easy to get a car from there for a reason!! I am paying over $200 just on interest fees that are charged everyday!! I will save you misery and pain, there are so many forums of people who got sucked into the black hole. Read them, read the stories and save yourself!! I purchased a car through drive time 3 years ago. It was an awesome experience, everyone inside was extremely nice and worked fast to get me into the car I wanted. Now I am looking for something bigger and I have tried for the last 6 months to find a car and dealership to trade for. I recently found out the Drive time is making a ton of money off of me and my car. In fact instead of my car payment going down it seems to have tripled. I finally tried to do some research as to why this is happening not on do they charge a daily interest fee, but the monthly payments that are made 80 percent goes to equity. I have cried so much over this I pay $400 a month which easily equals over $4, 000 a year. my problem is not the payments my problem is 3 years later it seems as if i am paying $50 a month. I just want to go and park the car at the dealership and give it back, If anyone knows any way that I can get out of this please let me know! My car is worth $2300 and i owe over $11, 000 now. Please anyone!! they need to be shut down!!! people are losing thousands of dollars a year!! If anyone has any info to help me out of this car please let me know. read more

If I could give no stars I most definitely would. After months of deciding, the salesman (David) was incredible, very patient and understanding. He asked me what I wanted and let me take my time. I loved this aspect of my experience. I had a hang up with the DMV due to an insurance issue I didn't know existed. The salesman made a few calls to assist me. We found out what was going on and the remedy. I just needed to go to the dmv the following day. As I was walking out, the short dark haired manager came out asking why I wasn't buying. I explained that I would be back and he asked a different way. He was very abrasive, and wasn't accepting what I was saying. I felt completely violated trying to get away from him. The salesman followed up the following day, asking me if I needed any other help and wished me luck at the dmv. The problem was fixed quickly, I had to work afterwards so would go back in the evening. When I returned to the dealership, I was greeted by the manager from the day before. I was told my sales person wasn't available, he had left for the day, but I could work with another manager. The manager (Jeff) was unaware of my situation. Told me the down payment was higher than I was quoted, and told me I didn't qualify. I left quite upset. I spoke to the salesman I worked with first and he assured me everything was good to go, and asked me to come in while he was there. I visited over an hour late and missed him again but got another sales person Kingsley. He reassured me nothing was wrong, and that I qualified and that everything would take less than an hour. I did leave with my car on the fourth day. My suggestion would be for the management of this location. I hope they are trained better than this in the future. Confidence and customer relationships would improve both of them. read more

I went in and was greeted by Marcos. He was super nice and accommodating. He had to run back and forth from inside to outside many times to get different keys because we just didn't know what we were looking for yet after getting a price range we could afford. At one time, I think he looked like a key rack because he was holding so many in his hands/arms. Not pushy towards any car and was just a super nice guy. After we narrowed our search down to 2, we went on test drives. It was a very hard decision on the 2 cars, and I wont forget when I couldn't decided Marcos looked at me and said "If you aren't 100% sure we can just keep looking and find something else." He was just an awesome awesome non-pushy sales guy. The ONLY reason I didn't give this rating 5 stars is because the car we did end up choosing ended up being dirtier inside than I realized. There were smudges on the windows, gunk on the shifter, dirty seats. Just not as CLEAN as you would think when buying a new to you car. Who ever reads this from DriveTime, get a new detailer OR Clean them up better. Go see Marcos!! read more

watch out people this place is a joke........they sell these cars for thousands more then what they are worth and make a lot of promises they dont keep. I bought a car from there and durning the inspection before they drove it off the lot the window fell off track...well at first they told me "just bring it in when you can" ...i work six days a week(?which i mentioned to them) so it took maybe a month for me to get back to them....then when i do they have a new manager thats suppose to return my calls for weeks...so i move out of state and still calling them.... they then say "well we have no repair shops in ur area you'll have to fix it yourself and then we'll take that off ur payments".....i get it fixed then am told because i didnt spend as much as one of my payments they couldnt defer the amount...They literally said" you didnt spend enough to repair it so we cant defer the amount from ur payments" wtf really and you tell me after they fact...does anyone have integrity anymore read more