They are honest and go out of their way to accommodate their customers. This was my experience. My car was under warranty and they took it to the dealer while providing me a loner car. The Mini Cooper / BMW dealer OF Clearwater, came back with a $5000 quote on a car with under $35000 miles on it. I took it directly to my mechanic that builds and races jet cars. He couldn't believe it. Hence, Carmax was honest. Mini dealer? Completely dishonest. Carmax is a good company that I trust. This is the second car I've purchased from them. Watch out for Clearwater BMW/ Mini Cooper of Clearwater dealership. read more

I just bought m third car from CarMax. Great cars. Good bargain. No pushy salesmen. Highly recommended. read more

CarMax - 2023 Mitsubishi Outlander PHEV - Used Car Dealers Near Me - Clearwater, Florida

I have bought three cars from carmax. 2 in Chicago and one in Clearwater. Each time the sales person worked with me to get me in a car I liked and one that best for me. I like that it's not an all day event, mine has been a 2 hour event each time. There's no games, going to the manager and coming back with bs answers. I'm not saying they can help every one, but they try. I have seen friends go in there after being turned away from dealerships, and they walk out with a car. The workers I have worked with have been non-judgemental of the situation I have put my self in, in terms of credit. I will always buy used cars now because I hate paying for the big drop in value as soon as you drive of the lot. And I will always buy from carmax. read more

Who knew selling your car could be a wonderful experience? From the time I arrived until the time I left in the free ride they provided their customer service person Virgil and all the staff were incredibly helpful and efficient. Virgil was prepared with all the paperwork, guided me through the title documents and the price was great (and as quoted online). I can't recommend CarMax highly enough. And it is light years better than the rival car buying service. read more

CarMax is EXTREMELY disappointing.. They claim to work with everyone. From ALL walks of life. Regardless, whether their credit is challenged. Along with not being able to put a lot of money down on a car. These are definitely UNTRUE statements. I found after they ran for my numbers. My car payment was going to be $400. What's even worse. The lender was not going to accept my trade. On top of CarMax asking me for another $7,000. Along with the $1,000 I only had. To put down on the car. CarMax was only give me $4,400 for my trade. That I couldn't even use. My question is??? Who has that kind of money to put down on a car??? When they happen to be on disability. I know people in my same situation. Do not have that kind of money.. I feel CarMax is only interested in how much money. U can put down on the car. It's basically ALL about money. And NOTHING else.. Which is very sad indeed. Especially, since one of my doctors suggested going to CarMax. Like, I mentioned already. CarMax is EXTREMELY disappointing indeed. read more

I saw these beautiful cars but my wife wanted a SUV. The guys at Carmax were willing to provide me a lot but not a key. They said that if the key isn't working he would give me a hand read more

CarMax - Used Car Dealers Near Me - Clearwater, Florida

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They gave me an on line offer of 10,400 but ended up only offering me 9,000. Because they said I had water spots and the panels needed to be painted. The spots were from a sprinkler well water and they could have been buffed out on s good detail job but even if it was true, $1400 to paint 3 panels! Also, I told them I just replaced the tires, battery, water pump and timing belt but they said it was just maintenance when Carvana snd Car Guru made the price go up. I declined then came back to take the offer because we were in a rush but the experience was not good. read more

I experienced a professional, helpful and smooth process for selling a car at CarMax. Everyone I interacted with was excellent. The facility is open, spacious a clean and they have their act together! Thank you Rob for working with me on the appraisal. Thank you Cindy, Ryan and Ben for getting me in and out quickly and professionally. I appreciate you taking your time to explain what was happening and in expediting my visit. Life is good with a smooth transaction! read more

Not a place I would go to again. They don't show interest in listening to customers, just short of being dismissive, or possibly it was just because it was a female selling a vehicle to them. The sales person even agreed they will attempt to sell it for 5 to 6 thousand more than they were willing to pay for it. Check other places before you go there. Jack was very professional and respectful at the signing. read more

I went here to look for a car after I lost mine in the flood. They had some really nice cars, but I opened one car and it smelled really weird so I lifted up the floor mats and noticed it had water at the bottom. They had a "flood car" out there to sell. After seeing that I left because I couldn't see myself purchasing a car from a place like that. read more

CarMax - Used Car Dealers Near Me - Clearwater, Florida

I was shocked at how much they gave me for my car relative to the dealerships in the area. I like these guys a lot

Why 4 stars? Easy to schedule appointments online and the haggle-free offer experience. Took a second car into Carmax the other day and within 25-30 minutes I had an offer. Not too bad of an experience and I also had a week to think about it if I wanted to. I also did this way back when I moved to Florida as well and experience was the same. Ultimately I ended up selling the car to a friend of mine, but it was nice to know that I also had an offer from Carmax as well if that would have fell through. Scheduling was a breeze, reason for the price they offer was clear-cut and easy to understand, and the personnel working at the office were respectful, efficient and easy to work with. Only suggestion I would make is, bring back the coffee machines! :) It was nice to sit down and wait at a desk and get some work in, but would have been awesome to enjoy a quick cup of coffee while I waited for my appraisal. read more

CarMax - Customer area. Very clean - Used Car Dealers Near Me - Clearwater, Florida

I bought a truck from Tee at the Clearwater CarMax and was not told about the damaged differential that was leaking oil or the blown transmission that had to be completely replaced. After spending 29,000 buying a car from a national company that is supposed to be reputable it's a complete letdown to find out that they are just a bunch of scam artists looking to take advantage of people. I do not recommend this company or location and suggest looking for a used car elsewhere. read more

The employees at the Clearwater location were friendly, knowledgeable and helpful. The Carmax system has issues, I ordered and paid for a specific vehicle to be shipped to my location and it took my reservation off the vehicle and then gave it away to someone else when the app showed it was still shipped for me without even a phone call. Very disappointed and all they would do was refund my shipping fee. I did end up buying another vehicle that I am happy with but was still very disappointed that the original vehicle I wanted was taken away from me due to their system. read more

On two separate occasions at two separate transactions I was cordially treated,, kept informed of the process, and completely satisfied with the experience. I was happy with the price they quoted me and have no regrets. read more

the worse customer service from CJ in the service center. Very rude and unprofessiona. I brought my car in before the warranty was dues to end because the car would go from drive to neutral while driving, I was told I could not do a walk in and would have to have an appointmen. I stressed this issues was not only unsafe but also time sensitive as my 90 day warranty was nearing to end. He gave me an appointment over a week out and reassured me my warranty would be honored as the issued arrived before the warranty was over. He sent me to BMW to get a software update saying that Carmax would pay it. Whem BMW did their inspection it's actually the fuel pump that's no good and is costing me $2000. I contacted CJ and he now has no recollection of what he reassured me. He has not only denied me the right to speak to a manager but he verbally abused me over the phone. Please what ever you do DO NOT DO BUSINESS WITH THIS PLACE! They will sell u a lemon and then refuse to uphold the warranty. read more

Great car selling experience at CarMax. Made an appointment on-line. Spent just maybe 20 minutes at the dealership before getting a firm offer to purchase our car at a fair price. The staff was very friendly, and they are taking good safety measures during the COVID pandemic. We haven't decided to complete the sale yet, but we likely will. Thanks for making this very easy. read more

My wife and I went to CarMax in Clearwater FL to inquire about selling her 2015 Nissan Juke. Her car only had 46000 miles all local and was in good condition. The salesman said that he would have someone from the service department check it out and for us to have a seat, about 30mins later the salesman stated that there was something wrong with the engine and the transmission was slipping, he offered us $2500.00. I told him there was nothing wrong with our vehicle and we retrieved our keys and left. On the drive home the car was not performing right, it was slipping and I told my wife that we're going straight to the Nissan dealership. After a few hrs we were told that we needed to replace 2 coils and the spark plugs. There was nothing wrong with our vehicle when we drove to CarMax, I'm not sure what the mechanic did but my advice to you in a similar situation, stay with your vehicle. read more

Staff polite and professional in my experience until my third vehicle purchase haven't had my current vehicle 5 months yet an no an issue with a/c when I was in the 90 day window brought the issue to your attention and did nothing about it until now but only half fixing the issue, as Toyota dealership says evaporator coil is leaking and drier should be replaced too. I googled symptoms of failing drier n blowing warm air is a symptom of a failing drier! Your tech says reinstall it will be fine! If I'm back in the shop for a/c I promise you CarMax I won't be done with this issue! However, my truck did get fixed and CarMax knocked $50 off my deductible. I was more upset that the wrong refrigerant was in cooling system but it did get fixed and bottom line here CarMax and MaxCare took care of me. She blowing cold now! Thanks again! Scott Tozier read more

Our 3 rd purchase at CARMax and very good at that. Just short on clarification of the financial paperwork. Wonderful car- very clean and very low mileage. read more

I had a car that I wasn't using anymore and took it to them to get a price quote to sell it to them. The quote and experience was good enough to do so on the spot. I would not hesitate to sell my car to CarMax versus a new car dealer because the value they offered was significantly better and the experience was haggle free. read more

CarMax made selling my car super easy! I was in and out within an hour with a check in hand! They're super friendly and easy to talk to and they really involve you in the process. It doesn't feel stressful or sketchy like some dealerships and they gave me a great price for my car! read more

Known for their hassle free car buying selling experience Rob in the vehicle purchase department seems to revert to the classic used car sales swarmy behavior An uncomfortable experience This guy better go back to Carmax training school Tell your obnoxious Appraizer that Slamming an auto closing trunk can damage the motor !!!!!! Comeonman read more

Sold my car to this Carmax. They gave me a bid that was substantially better than a new car dealer down the street. (11,000 vs 7500). My advice to anyone looking to trade in a car is to go to Carmax first so you have a point of reference. read more

They are selling LEMONS!!!! I write this in hopes to help anyone thinking of purchasing from here!!! 0/10, if i could rate them negative I would. Not just the individual businesses, but as a whole all the way up to corporate. Where do I begin.... They couldn't even be bothered to clean out the inside of the vehicle, so it was a left over tampon, confetti, and used tissues behind the seats. Not even a wipe down nothing, But the car was "ready to drive off the lot". The vehicle needed repairs as soon as i drove it off the lot. They drug their feet with the first repair (took 3 weeks), leading me right into my second repair since it took so long. I literally had to argue for them to cover it after saying I was out of warranty (well time will go by when you take almost a month the resolve 1 repair???). They wanted me to pay my deductible after not even having the car for a week then again at month mark when the second repair occurred. Then after telling me I'd be able to get all my services needed done at their closest location to me, that turned out to be a lie, which caused me to have to drive 100+ miles there and back to their location each time i had an issue at the beginning. Keep in mind the milage being used. Every month something has had to be repaired on the vehicle.. including a battery, alternator, sunroof sensor, tire sensor, coolant hose and replacement, oil pan leak, coolant leak, and overheating multiple times with no found solution when taken to the shop, and my dashboard lights being on multiple times with no found solution. On the SIXTH repair going into the FOURTH month of having the vehicle I needed a new battery/alternator and when calling to complain, they went back on all the notes accumulated to that point, and offered me a free car wash . Then after that each time a new repair would arise they would offer solutions to old complaints, so your telling me this solution was absolutely off the table at the time.. but now that yet ANOTHER repair is needed all of a sudden your able to do this solution??? SHADY. I am at $1,300 paid in repairs so far, and still have a current repair needed which would put me at $2,000 in repairs entering my 8th month in the vehicle. This would be the 10th repair needed in that amount of time.. My complaints have been disregarded and swept under the rug month after month, and I've tried reaching out multiple chain of command people within the business, and they have yet to do the right thing. BE CAREFUL!!!!! They will put you in anything, they do not care if the car has issues, they will not disclose it and you will be in repairing it ASAP. read more

I have had the experience of buying and selling cars for quite some time. I do my homework prior to my visits, and I have been met with varied responses. Some places are happy to see me (with my research). Some are not so happy and border on being rude and condescending. Being a female should make absolutely no difference but unfortunately that is not reality. Sooooo....when I say that Clearwater CarMax will now be my go-to location for buying and selling any vehicle I have, I don't make that statement lightly. We took my mom and her car to this location and were greeted warmly. In fact, each person at CarMax seemed genuinely appreciative that we chose their location in which to see her car. Damian handled our request with professionalism and compassion. He informed us of what was going to happen and made sure we were comfortable during the wait. He checked back with us several times giving us the latest update. Brian handled our paperwork and presentation of the check. He was expedient and apologetic for our wait (which was not unreasonable at all). In a day and age where customer service sometimes is nonexistent, it was a true pleasure to have these two young men handle our mom's affairs. I would recommend them to anyone in our same position. Our experience was sooo very important to us since having a parent voluntarily give you their vehicle is a huge step. Our mom was treated with the respect she deserved from virtually total strangers. We will always remember this experience. Laura Hohman for Lorene read more

Virgil was overly friendly and helpful during my money back guarantee return. He even made sure my refund was returned to my debit card instead of mailing me a check. Positive attitude, no arguments from any of the sales man or office staff!! So impressive!! A++++ read more

Overall extremely poor customer service from all areas in this dealership. Their 125 point inspection process isn't worth the paper it's printed on. I bought a vehicle with less than 4,000 miles on it and have had to come back to the dealership for several repairs. Scheduling a service appointment is always several weeks out. Today when I brought the truck in for a repair I told them about another issue. They said since I'm past their initial warranty (just had the truck over a month) that I'd have to use the extended warranty and pay for the deductibles for items that should have been caught during their "125 point" inspection. The truck still has less than 10k miles and should not be having mechanical issues. I highly recommend that you don't buy a vehicle from this dealership as all they sell are lemons. read more

Just sold a car there. I have no complaints. Professional people, efficient, no tricks. Would deal here again.

In 2023, #CarMax sold me a lemon. It had "20,000" miles on it, but less than 6000 miles later, it already had to have more than $3,000 of work done under the hood, and is STILL being worked on 1 month later! Multiple parts had to be fixed already. Turns out that engine was only made for 2 years in row, and there were other problems that came with the car they sold me. I do hope CarMax makes this right by refunding me for the vehicle, but they would not even pay for the alternator, much less than the entire bill. So, it looks like I will have to take them to court, and in the mean time, I am just here to warn consumers to stay away from this company. They probably take any car, because they resell any car to the unsuspecting buyer, and it being a lemon, does not deter them from passing that junk off to the next sucker. read more

They sold me a car that they claimed never had work done on it and the first time it rained it started leaking through the windshield, since it seems the windshield was replaced. Also the salesman Rob was an asshole. First he said it was never worked on and second he was belittling the notary girl and the processing guy right in front of me. read more

CarMax in Clearwater sets the bar for auto sales and service that those other car dealerships will never reach. Mike Bonfessuto listened to what my needs and wishes were, especially when I told him my transportation budget. He didn't try to 'upsell' me a vehicle I didn't want or couldn't afford. He sat down with me and showed me not only what fit my budget but how to get a better interest rate, which led to my purchase of an amazing 2018 Toyota Rav 4 XLE with all the bells and whistles. Instead of being preyed on, Mike educated me about the car buying process and I drove away deliriously happy with my new ride. Go to CarMax and see Mike for the best deal you can find. read more

CarMax - 2018 Toyota Rav 4 XLE - Used Car Dealers Near Me - Clearwater, Florida

I didn't buy a car. I didn't sell a car. But I really enjoyed my experience. Why? Because it's nothing like your typical car dealership. That was refreshing in a way. I may be back because I don't think folks there will be trying to b/s me. read more

I am a returning client of CarMax Clearwater 5 times now. Josh Shapansky has been my salesperson for each transaction and has done an amazing job. This last car buying experience was less than stellar. I used the return policy (first time ever) because the car had several issues that I was not happy with. I spent $64,000 on the car. I made the return within the 30 day window. Upon signing all the paperwork I was told that the local dealership was unable to process a refund of this magnitude and that it would be mailed within 7 - 10 days. I returned the car on 31 July. Today is the 22nd of August and I have not received my refund. I called the business office twice and talked with 2 different people who reassured me that the 'check was cut' on the 10th. 12 days later I am still waiting. Today I called and left a message for Gary Catrine only to receive a call back from someone in the business office. Ever return an item for $64,000 and have to wait 23 days for a refund? I suggest if you are using the 30 day return policy you stand in line and wait for a return check or the chances are you will be like me waiting and waiting and waiting ...... This level of service lacks an extreme amount of professionalism. -Disappointed in Clearwater. read more

Guy who "appraised" my car was slamming doors and not listening to me tell him to be cautious on my car. Don't waste your time, low values and very low quality employees read more

Purchased a Toyota Tacoma from this Carmax. Best buying experience ever. Billy and Michael were very professional and didn't pressure me at all. I would definitely purchase another vehicle from them read more

CarMax - My new truck - Used Car Dealers Near Me - Clearwater, Florida

We had an original appt scheduled for 1:3pm. Everything was approved with a 2% interest rate and all. No call no show. I finally reached out to them and then they treated my husband and I with pure disrespect. We are still waiting for our car. FYI we're putting 11 grand down as well. This is crazy and very poor business. read more

I had a really bad experience here. Was blown away by the car salesman was very rude (his name was Vic).. he made us wait about 30 mins for a text drive and really took time, greeted me with not much respect and enthusiasm.. I would not want to buy a car here. I asked about negotiating on a deal and he was rude in his reply saying they dont't haggle. This is not the experience I would expect. In fact, I felt anger from him. I showed up in my aunt's car which is 20 years old.. l think that affected them treated us without respect. Location was clean on the bright side but sale-people made this UNACCEPTABLE. thank you! - Adam M. - read more

Cars were all over the place, a bit of a mess to be frank. It was a challenge to find a vehicle in their inventory even for the sales reps. I stopped in a couple times to test drive a couple cars and and check out their inventory, got good service from the front desk every time but it seemed like calling ahead was the better option, I hung around for about 15 without, sales reps were busy tending customers so I decided to try another day. Stopped in later that week, got to test drive a car, sales rep was helpful, even showed me comparable cars online to consider, I saw a car I wanted out in the Orlando location, put a request in to have it transferred, sales rep called me when it got in, I stopped in to check out the ride, he tells me to call to schedule an appt. next time, but at least he found another sales rep to show me the car. This rep wasn't the friendliest, offered very little help, seemed very disinterested (maybe had something to do with not getting a cut on the sale, who knows)... Anyway, long story short, I call my sales rep the next day, left a message on his cell, never heard back... got placed on a long hold twice when I tried the office line. I'm thinking maybe his busy. Go online a bit later to find the car I wanted had been sold. I didn't mind that as much as the fact that I wasted my time with Carmax, making numerous calls, expressing urgency to make a deal happen, and yet I didn't feel I got the service to match. Doubt I'll be going back any time soon. read more

The salesman gets 5 stars for this experience of buying the BMW 430I but the maintenance staff gets 1 star (zero if I could). Our salesman was awesome. Got back to us and made this a pleasant experience. The maintenance staff is another story. Five months after buying it, the brake sensor goes off. Need new pads. I did this work myself as I know how to do this. The lug bolts on all 4 wheels (5 each) were torqued WELL beyond the manufactures recommended value. I had to take a 1/2" breaker bar and really lean into each of them to even get them to budge. Completely ridiculous. This is mechanic school 101. Never over-torque wheel bolts\nuts. I will never take this or any other car to CarMax to have it worked on. They simply have no idea what they are doing there. If the service manager is reading this: you REALLY have to review your staff and make sure they are qualified to do what they say they can. Again, this was something very simple and whoever did this did it wrong. Who knows what else they are doing wrong. Scary thought. read more