My experience started off rocky. The first salesperson I spoke with on the phone was rude and tried…read moreto upsell the car with add-ons I didn't want, which almost made me walk away entirely. After seeing similar complaints in reviews, I was hesitant to continue. Thankfully, I gave it one more shot and was connected with Mo, and I'm so glad I did. Mo was respectful, honest, funny, and never pushy. He made the entire process comfortable and easy. I also worked with Fred in finance, who was equally kind and straightforward. The dealership is beautiful, the process was smooth, and I drove away with my dream car. While the initial interaction was disappointing, Mo completely turned the experience around. I'd recommend Lexus Santa Monica -- just make sure you work with the right people.

I just had the rudest experience at this dealership, specifically with a salesperson named Asanti…read more He was rude from the beginning of the interaction, walking several steps in front of me instead of with me, giving me almost no information about the car unless I pried it out of him, and generally coming across uninterested and dismissive. The last straw was when he pointed toward the second car I was supposed to look at and told me to go over there and look at it because he had another appointment, and that if I had any questions I could call him. He essentially abandoned the interaction midpoint, so I told him, I'm no longer interested and walked away. I was polite and courteous the entire time, so I don't know if he was having a bad day or if he's simply a bad salesperson, but either way the behavior was unprofessional and rude. When I called the dealership after leaving, to complain, another salesperson tried to run interference before connecting me to a manager. He asked who I was and even stated my name first, which made it clear Asanti had spoken to this other salesperson about the interaction and knew I was calling to complain about him. That added to the overall discomfort with how this situation was handled. To the manager's credit, he was apologetic, although he did try to excuse the bad behavior by saying they were shorthanded, which is no excuse for rudeness. I would avoid this dealership, and if you do decide to use them, certainly avoid Asanti.

This dealership was amazing I went in to look at a 2026 toyota corolla for my son who is…read moregraduating, and Gerardo Cuevas was an amazing help to me, as he helped me get a good price on the car, was kind all the way through, was extremely helpful and was very experienced in what he does. I would say overall I had a great experience. I also want to say how great Arnold Was, he came through and was helpful in explaining some on the different options and what we could do for the car. I would rate my experience a 10/10 and will definitely be returning soon.

If you're car shopping and dreading the experience, let me save you some stress -- ask for Alex…read more I came in knowing exactly what I wanted and what I was willing to pay. Alex didn't try to work around that. He listened, he advocated for me, and he made it happen. Knowledgeable, patient, and genuinely helpful from start to finish. That combination is rarer than it should be. The finance department surprised me just as much. Friendly, efficient, and clear -- none of the drawn-out back-and-forth I was bracing for. We were in and out in far less time than I expected, which feels like a small miracle at a car dealership. I drove home with the vehicle I wanted and I couldn't be happier. Toyota Santa Monica earned every bit of this review.

We had a fantastic experience purchasing our first Audi from Audi Santa Monica! The sales and…read morefinance team made the process easy, enjoyable, and stress-free. A special thank you to Kyle, who went above and beyond to make sure we felt comfortable in our new little beauty. He took the time to walk me through all of the features, answer every question, and make sure I knew how everything worked before driving off the lot. We couldn't be happier with our new Audi and the outstanding customer service we received. If you're considering an Audi, I highly recommend Audi Santa Monica and their amazing team!

I had an amazing, ENJOYABLE experience getting my first car at Audi Santa Monica. The service was…read moreincredible - they truly rolled out the red carpet for me. Dmitrii and Willie were so kind and helpful, and Uttam was fantastic and gave me a great deal. Charles was also wonderful. As a first time car buyer, everyone treated me fairly and with respect, and made the experience so memorable. I was honestly blown away! Thank you Audi Santa Monica - I hope to be a lifelong customer.

Cristian Carranza put in an exceptional amount of effort to support us with the insurance process…read morefor a repair. Things only started working once he took over our case.

I am thrilled to have just leased my second Subaru Forester Wilderness from Subaru Santa Monica…read more Can I add, it's a BEAST in blue ! Returning for a second lease was an easy decision because of the exceptional experience I've had with this dealership from day one - and my 2023 Forester was my fave car ever. The entire team--both in sales and service--is warm, friendly, professional, and genuinely committed to customer satisfaction. The sales staff, including: Ron the GM, Mario the manager, Paul the finance director and Gabriel, my salesman, made the leasing process comfortable and stress-free, taking the time to answer my questions and remain patient when I conferred with ChatGPT and friends for sales advice and support. The service department has been equally outstanding. They are efficient and meticulously organized and treated me with kindness and respect. It's clear that Subaru values their customers and takes pride in providing excellent service. I love my Forester Wilderness, and I appreciate knowing that I have a dealership I can trust. Subaru Santa Monica has earned my loyalty through their consistent professionalism, integrity, and outstanding customer care. I highly recommend them to anyone looking for a vehicle and a dealership that genuinely puts its customers first.

People sometimes forget how important it is to have a trusted local mechanic and service team that…read moretruly knows your vehicle and will actually fight to get problems solved correctly. Everyone needs people like that in their corner. I want to recognize the team at Jeep Santa Monica, including Zachary, Head of Service, Meech, my service representative, and Jesus, the miracle-worker mechanic behind the scenes, who ultimately tracked down and solved a very difficult fuel-to-air ratio problem with my Jeep Cherokee Trailhawk. I've been bringing my Jeep there for a couple of years now, and I can honestly say the service experience has improved fourfold. Communication, follow-through, professionalism, and willingness to stay with a difficult problem until it is actually solved have all noticeably improved. What started as an intermittent drivability issue ultimately turned into a major repair involving replacement of all six fuel injectors, along with additional diagnostic and repair work. Modern vehicles are incredibly complicated today, and intermittent air-fuel balance problems can be extremely difficult to isolate. Instead of taking shortcuts or repeatedly clearing codes, the team kept digging until they identified the root cause. , What impressed me most was that they also went to bat for me directly with Mopar Flex Care Extended Warranty (highly recommend getting this to have Mopar guaranteed service for 80 bucks a month) and were able to get the repairs fully covered, which was a huge relief considering the scale of the work involved. Yes, the process took time, and having my vehicle down for over a week was stressful. But in the end, I genuinely felt like the dealership cared about resolving the issue properly rather than simply moving the vehicle through the system. The Jeep is now running smoother and stronger than it has in a long time, and credit absolutely goes to the people who stayed with the problem until it was fixed. Thank you again to my pros Zachary, Meech, Jesus, and the Jeep Santa Monica service team. In today's world, good service people who truly stand behind their work are worth celebrating -- and everyone needs people like that in their corner.

I had an amazing experience leasing my new Jeep Wrangler Sahara from Santa Monica Chrysler Jeep…read moreDodge Ram. From start to finish, everyone provided an elevated guest experience and made me feel welcomed, valued, and completely taken care of. A special shoutout to Ramsey, Adly, Jesse, Ihab, and Tofick for making the entire experience memorable, seamless, and genuinely fun. Their professionalism, attention to detail, and hospitality truly stood out. What really stood out was how fun and enjoyable they made the entire process. I drove away feeling confident in my decision and absolutely loving my new Wrangler Sahara.

Thai review is for the service department…read more Robert is by far the most helpful and honest person I have spoken to in the automotive industry. I'm truly grateful for his help and know I can rely on him and this dealership to service and maintain my Volvos. Thank you Robert, sincerely grateful for your guidance and knowledge

Thayer was incredibly knowledgeable and kind! I'm so happy with my new EX30! The whole team stayed…read morelate to help me trade my car in and get my new one. Awesome team!

My experience with Kia Santa Monica was such a huge improvement from my experience the week before…read morewith another Kia dealership that was beyond horrible. The people who worked with me at Kia Santa Monica made sure I was comfortable and taken care of. They were professional, amiable and never forced me to get anything "extra" to jack up the price. Tee, throughout the entire process, was exceptional. He was very thorough, attentive and truly exceptional, which I really appreciated. Very satisfied with my experience. So what happened after.....well I got the car I wanted...yeay me!

I have never experienced customer service this poor from a dealership…read more The process began when I brought my car in on Monday at 8:00 AM. I was told the vehicle would be evaluated within 24 hours and that I would receive an update. Nearly two days passed without any communication, so I reached out myself. At that point, I was told the car might need a new transmission. Given that my vehicle has only 83,000 miles and I have never experienced a transmission failure on any vehicle I have owned, even those with over 150,000 miles, I requested photos and videos showing the issue. Instead of providing documentation, I received repeated calls and texts from someone named Rodney, at least six times, asking whether I was interested in trading in my car. Considering I had just been told I might need a transmission, this felt extremely inappropriate and raised concerns. Today, I called again because I still had not received any updates. I was given the same information as before. When I asked about the photos and videos I had specifically requested, I was asked, "Did you want that?" Yes, I wanted it, which is why I requested it in the first place. No customer should be expected to authorize a major repair based solely on someone's word. In addition, I was never provided with a written estimate or repair quote. Most dealerships and repair facilities provide documentation, photos, videos, diagnostic reports, technician notes, fault codes, fluid inspection results, and pricing so customers can make informed decisions. None of that was provided here. If a dealership is recommending something as significant and expensive as a transmission replacement, these materials should be provided proactively, not only after repeated requests from the customer. I then called and asked to speak with a manager. Instead, Dan took the call and said he could help. After explaining all of my concerns regarding the lack of communication, documentation, and transparency, I became so frustrated that I told him I would simply come pick up my car. Without hesitation, he replied that they would have it washed and ready for pickup. About thirty minutes later, another employee, Tim, called and said the technician would finally be providing photos and videos and that they would be sent to me. This entire experience has been frustrating, unprofessional, and unnecessarily stressful. The lack of communication, failure to provide requested documentation, absence of a repair estimate, failure to provide the diagnostic information supporting the recommendation, and the immediate push to discuss trading in my vehicle have left me with very little confidence in this dealership's service department. Customers deserve transparency, timely communication, and supporting evidence when being asked to consider a repair that could cost thousands of dollars. Unfortunately, that standard was not met throughout this experience. DO NOT TAKE YOUR CAR HERE!!!!!

I had a genuinely great experience working with Mia at W.I. Simonson. She was friendly,…read moreknowledgeable, and on top of everything. Every question I threw her way, and I had plenty, was answered quickly and clearly. I ended up buying a Volvo C40, my first EV, which came with the usual "am I about to ruin my life?" anxiety. But Mia and the team walked me through the entire process, reassured me at every step, and made the trade-in feel surprisingly painless. If you're thinking about getting a new car and don't want to spiral, she's your person. I love my new Volvo. And, in case you were wondering, I named it "C40 Weaver". Get it? Like Sigourney Weaver...ok, yeah I'm an Alien fan...

Customer Service 2/10 - Bought a used Kia Optima here and…read morewas doing great when we got out the lot. The very next day the check engine light turns on and I have to cancel plans and bring it back in for them to fix it. They kept my car for two days and claimed to have changed the O2 sensor. Picked it up and the same day hours later the check engine light was back on. - Very dismissive. They ordered me an uber home as soon as I got there to take the car to be checked for the engine light. I saw it as a way to get rid of me fast and not hear me out. - Keep in mind these mechanics work with some of the best engines in the world. It doesn't make sense they couldn't fix a simple problem. The owners just should've been honest in not wanting to fix it properly. - My fiancé and I decided to not waste our time and take it back. Instead he fixed the problem himself which added about $200 more to the cost of the car. Sale associate demeanor 6/10 - Lilit was very kind and patient. Showed us the car and let us go for a test drive. Only problem is some words weren't kept Finances 3/10 - Tried to lie to us multiple times. Marco claimed in order to receive our loan from Westlake we had to take out a certain amount of loan. They tried to sneakily add $1300 to the car. We caught on and had them remove that charge. They tried to say it wasn't possible and we would lose the loan until we were ready to leave he finally took it off with "the help" of another employee. I realized they ask other employees for help as a way to cover up they were lying about not knowing how to remove extra charges. He's worked there for multiple years and claimed to be an OG. So I'm sure he knew he could remove that charge and that it was possible to still get the loan. - Snuck by us $300 theft protection add on when we said from the beginning we wanted NO add ons. - Would press signing buttons for me on the iPad to hurry me up. Claims it was an accident. - Felt very rushed. Overall very upset with the service we received. Hoping to never have to go there again. Just be careful when signing things. Can't get upset for money hungry people to act money hungry.