My experience started off rocky. The first salesperson I spoke with on the phone was rude and tried to upsell the car with add-ons I didn't want, which almost made me walk away entirely. After seeing similar complaints in reviews, I was hesitant to continue. Thankfully, I gave it one more shot and was connected with Mo, and I'm so glad I did. Mo was respectful, honest, funny, and never pushy. He made the entire process comfortable and easy. I also worked with Fred in finance, who was equally kind and straightforward. The dealership is beautiful, the process was smooth, and I drove away with my dream car. While the initial interaction was disappointing, Mo completely turned the experience around. I'd recommend Lexus Santa Monica -- just make sure you work with the right people. read more

Lexus - Car Dealers Near Me - Santa Monica, California

I came to Lexus Santa Monica because on their website I saw a 2019 Lexus ES 350 Ultra Luxury for sale. I hadn't seen many used Ultra Luxury trims for sale so when I saw it I made an appointment to test drive it. I thought the test drive went well but I know now I need to hire a mechanic to do a pre-purchase inspection. The approximate cost listed online was about $35k so I thought after taxes it'd be around $38k. That price was just a ruse to draw buyers in because when I got there I was initially offered $43k. The dealership said they added on things like paint protection and a GPS tracker. I talked them down to around $39k and they removed the GPS tracker, which I still think was a high price but I accepted it since the car had low mileage. Their salespeople used high pressure sales tactics and said there was someone else waiting to look at the car. Whether this was true or not, I'm not sure. I did want the car though since it was an Ultra Luxury and had low mileage. I'm writing this review to let people know to not do what I did. I realize this was on me and accept full responsibility, but it's worth reiterating to potential used car buyers at Lexus Santa Monica. I accepted the car as is but I should have hired an independent mechanic to look at the car before buying it. For months after I bought the car, I drove the car and it had a strange noise that I didn't catch during the test drive. The first mechanic I took it to didn't see anything wrong. The noise persisted so I took it to a second mechanic who caught an issue with one of the wheel bearings. The mechanic believes the car was involved in an accident due to how bent the wheel bearing was. The CarFax said the car had no reported accidents. The repair cost me over $3k so this is my PSA to potential used car buyers at Lexus Santa Monica to invest in a pre-purchase inspection and to not trust this dealership to do a thorough inspection of a used car they accept to sell. Don't be like me and make sure the car gets inspected because this dealership has no qualms selling a faulty used car. read more

I just had the rudest experience at this dealership, specifically with a salesperson named Asanti. He was rude from the beginning of the interaction, walking several steps in front of me instead of with me, giving me almost no information about the car unless I pried it out of him, and generally coming across uninterested and dismissive. The last straw was when he pointed toward the second car I was supposed to look at and told me to go over there and look at it because he had another appointment, and that if I had any questions I could call him. He essentially abandoned the interaction midpoint, so I told him, I'm no longer interested and walked away. I was polite and courteous the entire time, so I don't know if he was having a bad day or if he's simply a bad salesperson, but either way the behavior was unprofessional and rude. When I called the dealership after leaving, to complain, another salesperson tried to run interference before connecting me to a manager. He asked who I was and even stated my name first, which made it clear Asanti had spoken to this other salesperson about the interaction and knew I was calling to complain about him. That added to the overall discomfort with how this situation was handled. To the manager's credit, he was apologetic, although he did try to excuse the bad behavior by saying they were shorthanded, which is no excuse for rudeness. I would avoid this dealership, and if you do decide to use them, certainly avoid Asanti. read more

After shopping and evaluating the market and speaking to multiple dealers, Naz called and said they just received an SUV that we were looking for. Although previous conversations indicated that the price was in excess of what we were willing to pay, we decided to take a look at it. As expected, our initial offer was rejected. She was pleasant and we parted on a friendly basis. Naz called us the following day with a better offer which we accepted. She worked very hard to get this deal done and earned our respect. If you're in the market for a Lexus, we recommend that you contact Naz to see what she can do. read more

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Mark ups are absurd. $20k+ in just dealer ads and market adjustments. I wish manufacturers would punish greedy dealerships that do this or make it illegal to advertise without all the BS they shove on the car. read more

Lexus - 15k in market adjustments and another 7k in dealer ads - Car Dealers Near Me - Santa Monica, California

Purchased a preowned vehicle from this location, and never again will I patronize Lexus or this dealership. I should have recognized poor salesmanship and ethics when they tried to sell me PermaPlate and window tint at closing, even though the latter was ALREADY on the car (!) This window tint started to peel off within 3 weeks of purchase (inside the car, likely where the dealership sticker was scraped off - there was a linear cut in the MIDDLE of the window, and I didn't notice it until the film started peeling away at the cut). They told me I could have tint removed but it would not be replaced (unless I paid for it) because I didn't buy the tint (ie the tint that was ALREADY on the car, that they tried to "sell" to me, and that they damaged themselves). Classic, stereotypical (in a bad way) car buying experience here. There are better dealerships to do business with. read more

I recently purchased a 2022 Lexus GX from Santa Monica Lexus, and what started as a not-so-great experience turned around thanks to Mariia, my salesperson. A month prior, I had been trying to purchase this vehicle and things didn't work out and they let me walk away, and I was pleasantly surprised that it was still available when I reached out again. Mariia went above and beyond--she was attentive, patient, and truly willing to work with me to make the deal happen. Thanks to her effort and professionalism, I was finally able to drive my GX home and couldn't be happier. I give full credit to Mariia for turning this experience around; she is an outstanding person and salesperson. The only reason I'm giving four stars instead of five is because of the dealership's practice of adding extra fees for things like GPS and appearance protection, which felt unnecessary. Other than that, the service from Mariia made the process worthwhile. read more

Lexus - 2022 Lexus GX - Atomic Silver, Rioja interior - Car Dealers Near Me - Santa Monica, California

The good: I got a car I really liked. The bad: They lure and do the bait and switch. Unfortunately I had to go in solo as my boyfriend was back east. They added extras mainly GPS and Windshied protection for 1500 each!! When I said I didn't need those they said it was already installed. Blatant lie. Which I find out later after I sign that it's optional. My fault after 4 hours. This brought my monthly from 376 to 458. Basically they wouldn't show me the APR and other details until I signed. My bad I know. Man she you ask about pre-penalty payoff and refinancing. Read everything bc they are just doing a numbers and commission game with you. I paid $3k more than I should have. Just a warning for those who go in alone. They'll get you some way. read more

Lexus - 2015 Lexus Nx 200t - Car Dealers Near Me - Santa Monica, California

Extremely disappointing and deceptive experience. We called ahead specifically to discuss pricing and availability for a used car we were interested in. We were told the price was "pretty firm," that any real negotiation happens in person, and we were upfront about our hard number before even coming in. We took the time to come to the dealership, test drive the car, and sit down to review numbers--only to be blindsided when the price suddenly jumped by over $3,000 in dealership add-ons, before taxes and registration. That put the final number more than $5,000 over the listed price. This is a used car--there was no justification for thousands of dollars in forced add-ons, and this was never mentioned during our phone conversation. The experience felt shady and misleading, like the goal was simply to get us in the door and then change the deal. Even more frustrating was the lack of interest in working with us once we raised concerns. Transparency and honesty matter, and unfortunately, this dealership delivered neither. We won't be returning and would caution others to ask very direct questions before wasting their time. read more

We purchased a 2013 GS350 F-sport. We had the best experience at this dealership. I had the honor of working with Golnaz Mojtahedi (Naz). She was extremely professional and patient with us making car buying GREAT again. Thank you, Thank you and thank you again. read more

Lexus - Lexus GS350 - Car Dealers Near Me - Santa Monica, California

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Lexus Santa Monica is currently doing a mark up / market adjustment for their vechicles that have been sitting on their lots for over 3 weeks. They arent even accepting $500 over the MSRP offers. Guess they want to keep their car lot fully stock for show. There are other local Lexus dealerships in the area that are selling at MSRP with no mark up or market adjustment such as Longo. read more

Lexus - Car Dealers Near Me - Santa Monica, California

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Called on a preowned SUV they had for sale. Low mileage, single owner, no accidents... looking good right!? We agreed on a time the next day to meet and test drive... so far so good. Arrive and the car isn't clean and smells like smoke inside. Salesman tries to tell me it's from the wildfires... Does wildfire smoke and cigarette smoke smell similar? No, no it doesn't. Salesman knew zilch about the vehicle history or vehicle for that matter. On top of that the windshield trim is visibly deteriorating on a 3-4 year old car?... and there is only one key . In addition, there's a few dealer add on items that we all know add ZERO value but offer the dealer a huge profit. My issue is NONE of this was mentioned in the listing or during the call with the salesman BEFORE we drove an hour to Santa Monica! Overall a poor experience. I would steer clear of this and every other LAcarguy.com affiliated dealership... unless you like to like being taken advantage of... read more

Lexus - Vehicle advertised as non-smoking. Definitely wasn't. Deodorizer spray didn't mask it enough... Dealer add-ons not disclosed! - Car Dealers Near Me - Santa Monica, California

These guys optimize the term " Used Car Salesman". They lure you in with half truths, and when it's time to make the deal, you now have to meet with the head " honcho" who makes the call. They made us wait for a long time and finally when we get down to the numbers there is all these surprises which amounted to an extra $7-8k which they wouldn't negotiate on. The honcho dude, an asia guy I forget his name was condescending and arrogant on top of it. We were happy to walk out. Never to return read more

I usually don't write negative reviews so I waited for couple weeks to see if my initial frustration with this dealership will resolve on it's own with time. It didn't because even my attempt to follow through with a nice follow up was dismissed as I haven't received a response to my email. First off, I don't want to completely discredit the entire dealership my actual dealer Houman and financial manager Ara were really nice and professional. However, my experience with the used car manager Will, used car service manager Eddie, and sales manager Jun completely missed the mark and led me to develop a distaste for the used car department of Santa Monica Lexus. To keep things short, Jun deals very aggressively when making negotiations. Instead of matching the customer's temperament while negotiating, he came in aggressive in tone and volume and even yelled for us to come back when we wanted to leave (at this point we were actually walking away from the negotiation table because we felt uncomfortable). That should have been the cue to not buy but I bought the used car with 9k miles on it because I liked the car when I test drove it. However, the car started making a noise as I was leaving the dealership after making the purchase. I called the dealership three times on my way home (first two calls were dropped during transfer to my dealer and the last one I asked to speak to a sales manager who assured me that they will take care of what whatever the issue may be when I take the care to the service center). I will spare you the play by play of everything that happened two says later when I visited a service center but essentially I had to go back and forth between the dealership and the service center while they figured out who is responsible for dealing with my situation. Will was eighth person I spoke to that day. He asked me why I didn't come to him when he's the one who's in charge of used car sales. Not the most welcome response to a customer who has been wrongly directed by multiple employees from the hour a car was purchased. Will referred to to Eddie at the service center. When I met Eddie, I immediately recognized the passive aggressive demeanor he displayed towards me as if I was a problematic customer. At the end of the day, the sound problem was not addressed despite two people hearing the noise while test driving with me because the people who heard it were not technicians (one manager and one alarm specialist) and the technician I rode with couldn't hear what I was hearing. When I asked if another technician can ride with me, Eddie said everyone else was busy with work. When I asked Will for a documentation on the problem that I brought up upon purchase and that they will address the problem if it persist, he sent me one-line the email in the photo. I was additionally told "I don't know why you worry because you still have warranty, if you're really worried you can purchase extended warranty." Oh how the tune changes once a sale is finalized. If I could do it all over again, I would have saved myself the stress and not made the purchase after the first red flag. I definitely won't be back. read more

Lexus - Car Dealers Near Me - Santa Monica, California

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Dealership is trash. They think the ol' bait and switch is still OK, literally embody the stereotypes of a used car salesman and, actually lie. So here we go: THIS WAS ABSOLUTELY THE WORST CAR BUYING EXPERIENCE WE'VE EVER HAD. We are in the market for a new SUV with a third row. I like the aesthetic of the GX 550, however, they are hard to find on lots (likely need to wait for a delivery). So I was surprised that this dealership had 3, confirmed multiple times before we drove up from Orange County that they were available. They seemed pretty confident that it was not going to be a problem, the cars would be available. OK, cool. (Cliffhanger: you'll see why they're still available in a few paragraphs). Sales person is nice. We drive the car, discuss the different options... talk about how this one time my husband went to get a new car and they had added an extra 6k in after market ish and didn't tell him until he was about to buy it, sales person was shocked and she exclaimed, "6k?!" I know, right? Anyway, we sit down to talk about purchasing. She asks if we're going to finance or pay cash... we say, we're open-minded, just show us your options. They ask us to sign the form to run our credit, no problem. They run the numbers, come back with a form, slide it across the table and my husband says "102k?! Like what is this?" She says "oh you have sticker shock? Want me to get my manager?" I'm sorry, sticker shock? How about you guys didn't disclose that you were going to charge us an additional 30% in a market adjustment on top of the MSRP. HAHAHAA LIKE WHAT?! She brings her "manager" over and this comically smug guy basically tells us this is normal. Bro, I've purchased more luxury cars than the years you've been alive. So I say, why didn't anyone tell us that before we DROVE THE F*CK up here? Or when we were discussing the PRICE? Or before you ran our credit?! His reply was basically, if you asked, we would have told you. Ummm dude, who would know to ask, "so despite seeing the price you have listed on the actual internet, the price on the car, the multiple conversations we've had discussing the price, IS THIS THE ACTUAL PRICE?!" HAHAHAAA They want to get people into the dealership without being honest and then think they are going to love the car soooo much that you'll literally make poor financial decisions? "Manager" then lies again and says, if you want this model and you don't get this one, you will likely be waiting a year. Then lies again and says that all dealerships do this specifically Land Rover. You want a Range Rover? They are definitely charging a market adjustment (hilarious since I've actually purchased one before). Anyway, this clown talks to you as if the internet doesn't exist. I absolutely believe they waited to see our income information and then added whatever they felt was a good number. I have a contact at Longo Lexus that is such a nice guy (Marc), super up-front and if you want a GX 550, call him. They will have the spec list of cars coming in about 3 months, delivery in about 4. They will only charge MSRP (which homie at Lexus Santa Monica said nobody is doing, except Longo - in response to me saying, Longo would do that). So would have chalked that up to another lie of "nobody." So anyway, we leave cause we don't have money because we make bad financial decisions. Who's buying a GX 550 premium for 100k hahaaa also, if you asked any questions about your buyer (us), you would know we didn't have the urgency to get that car... it was a nice to have as a 4th vehicle, not a NEED TO HAVE TODAY OR MY LEG IS FALLING OFF SO CHARGE ME 30% MORE CAUSE I DON'T CARE ABOUT MY MONEY. Which brings me to, if I'm going to drop over 100k on a car, it's not going to be a Lexus. I jumped back in my Tesla (the one star in this review goes to the supercharger station across the street, the only amenity this 1990s slog of a dealership has - although, it's not technically theirs). Drive back down to Newport to the Land Rover Dealership... FIRST I confirm that they don't have a market adjustment on the RR (which is also not on the lot, waiting for the delivery), sales person, CONFIRMS. We decide we're just going to get a RR LWB 7-seater. It's never about how much money someone can spend, it's about the VALUE of the item they are purchasing. So now we know why Santa Monica Lexus was the ONLY dealership in So Cal that had multiple GX models on their lot. Dude trying to get us to drop 30% over MSRP on a Lexus?! How about you guys spend some cash on updating your musty showroom, training your sales people (ETHICS would be a starting point), and if you want to be a luxury dealership, for the love of god, get some snacks and a decent beverage selection. My kids got better options when they played AYSO. Comically incomparable to any other dealership I've ever been to... literally, any. Believe the bad reviews. This place is a cockroach of the car industry. read more

Golnaz Mojtahedi was my salesperson at Lexus of Santa Monica, and she was absolutely wonderful. From the moment I walked in, she was warm, kind, and welcoming, and immediately built great rapport with me. She was never pushy and truly listened to my needs. Golnaz showed me the exact car I came in to see and never tried to steer me toward more expensive options. She was attentive, patient, and addressed all of my concerns thoughtfully. She is exactly the kind of person you want to work with when making a major purchase. Thank you, Golnaz--I absolutely love my new RX 350! read more

Ryan in finance is a thoughtful, straightforward, no-pressure professional who really took time and care to talk with my son about a purchase. He took responsibility for disappointing mistakes made by the sales girl and kindly shared a lot of honest, helpful insight to help my son decide the best next steps. We felt cared about and would absolutely trust Ryan with future business after such a surprisingly positive experience. read more

Spoke with Remi over the phone and didn't feel comfortable at all. I was very interested in a vehicle I found on their website, and before making the drive to the dealership, I asked for the total price. Instead of answering, he kept pushing for my budget. When I said my focus was a fair deal, he started agressively tossing out hypotheticals to get a number from me. Then he told me to just check the website for pricing. Textbook definition of an untrustworthy used car salesman. I wouldn't feel comfortable purchasing from him. Very disappointing. . read more

Go to Lexus Santa Monica and find Mariia! Wow, what an incredible human being! She is young but don't be dismayed this is her superpower! I was apprehensive about buying a car and I walked away with a beautiful Lexus RZ 300 on Friday. Mariia is transparent, incredibly kind, and her knowledge of all the details in each vehicle is impressive. I walked away feeling happy, confident, and knowing that I was treated fairly thanks to Mariia! Also, Ara in finance was energetic and straightforward which I appreciated. If you plan to buy a car there ask for Mariia she's originally from Ukraine and has the loveliest accent! Mariia gets 5 stars read more

Lexus - Lexus RZ 300e - Car Dealers Near Me - Santa Monica, California

Horrible experience here today. Found a pre owned car on their website and scheduled a test drive. They told me the car was ready to go. I drove an hour and a half to the showroom where I waited 30 minutes for someone to help me. Then continued to wait another 20 minutes for them to pass me to another sales person and then get the car to the front for me to look at. When I get in the car there are warning signals flashing on the dash board. Every kind you can imagine. The salesman tells me the car isn't finished going thru the process of getting ready to sell/back to factory settings and that can all easily be cleared by their technicians (okaaay so why did you tell me it was ready to test drive?!). Anyway, couldn't get a realistic feel for the car because of that. Talked about price afterward and the fees they add on are hilarious. Like 7k in fees. The salesman told me they could get the car ready for me to test drive in an hour. So I went to get a bite to eat and he calls me 45 minutes later saying that the car will be actually ready next week. Oh awesome. Such a great use of my time. Especially being 8 months pregnant. Overall, customer service was abysmal. Felt like a bait and switch, getting me in the door under false pretenses. Would highly recommend shopping for a car elsewhere. read more

My husband and I came here to look at one of their used vehicles. The salesman that we spoke with came out to the car and confronted us about why we didn't end up purchasing the vehicle. It was disrespectful, immature, and aggressive. I did not feel comfortable leaving with one of their vehicles from the way we were treated. read more

I totally agree with the bad & rude behavior of salesperson Ashanti. He provided false information on Rx350 when we went to buy the SUV. He jacked up the sales price with so many additional things which he told us initially that it comes with the SUV. He was ignorant from the get go. He doesn't seems interested in helping us at all. I have never experienced such a Rude & Stupid Dumb Person working in any dealership in my life. read more

PLEASE read the one star ratings because they will tell you everything you need to know about this Lexus dealership. There are so many other Lexus dealerships to give your business. I've had good experiences (professional, kind, patient, great customer service) with Alex at Westminister, Nick and Helen at Glendale, and Issac at Longo. I was in the market for a 2025 NX350H in Pearl White and Palomino and this vehicle was in such high demand there were only 4 left in the Los Angeles area, the Santa Monica dealership had one of them. I drove over to Santa Monica and worked with Juanito (salesman) and Omar (financial manager). Juanito was charming and nice AT FIRST. When it came time to talk numbers, this dealership UPCHARGES (at least $4000) more than any of the other Lexus dealerships I've visited. It's criminal. Fees that are "mandatory" (they're not) such as paint protection and GPS installed. I told them my final offer and walked away. I got a text from Juanito saying we had a deal and when I asked them my interest rate he stated "5.85%". I told him Longo quoted me at 5.2%. He started getting heated saying things like "you're going to not go through with the deal because of a couple hundred dollars?". At one point he said "you're doing your math wrong honey". We were talking on the phone and he HUNG UP on me. Unprofessional, rude, condescending (he has difficulty controlling his anger when deals aren't going his way). Omar (the manager) called me back and eventually I came around and decided to buy the car anyways because I wanted it so badly. ONE HOUR before pick up/signing the deal, I get a call from Juanito saying to not bother coming because they "crashed the car". I told him, well my mom is already almost at the dealership, can we see the condition of the car. He says no they already shipped the car off the lot. When I told other dealerships regarding this unbelievable incident, they chuckled and stated the Santa Monica dealership probably just found someone else that paid a higher price because other dealerships would have at least sent the buyer photos of the car's damage in good faith. Juanito was then very dismissive and stated "I have other customers right now so got to go but will let you know if anything changes". Never heard from again. read more

Had an incredible purchasing experience with the team at Lexus Santa Monica! Ken and Justin were so welcoming, warm and friendly, I felt like I was hanging out with old friends! Joon negotiated like a champ and got us an incredible deal on a 2024 Lexus GX. The car is beautiful! And to end the transaction, we spent time with Ara who was so personable, we spent most of our time laughing and having a great time and managed to do some paperwork too! From start to finish, buying this vehicle was an incredibly smooth process and the team was all-around amazing! My husband can be a toughie, and he even managed to crack several smiles!! We are so grateful to have been in such great hands and were happy to give our sale to such a hard working, friendly and cohesive team. Congrats to Lexus Santa Monica, you have a truly first class team!!! read more

Lexus - Our new GX sold by an amazing team! Thank you to Ken, Justin, Joon and Ara!! - Car Dealers Near Me - Santa Monica, California

Awful and racist salesman! I came in pre-financed by my bank and ready to test drive and buy a vehicle. The salesman didn't believe that my bank would finance a black woman and made me call them while seated in front of him to prove that I wasn't lying. He still didn't believe me. I left crying after my bank rep told me that I shouldn't accept this type of abuse and to leave. When I reported it to mgmt, he basically told me it was my fault and to kick rocks. Thank you Lexus for your not so micro-aggressions. I should've sued them. Buy your car anywhere else but there! read more

Truly terrible. Salesman Paul Pourhashem was very unhelpful in providing any help buying a used '23 Lexus RX350 advertised for $43,999. When I finally got him to provide a "out the door" cash price, he added more than $3,000 in unadvertised dealer charges. A few days later, I saw the car had been reduced $500. I submitted an on-line purchase request Sunday morning, 4/12/2026, using the dealer provided Lexus Monogram Service, which gave me a "out the door" price that did not have any extra dealer fees. I submitted all my information, and fully intended to buy the car today. This morning I was called by a manager, Will (Rivera?), who told me that ALL Lexus dealers charge these extra fees. I told him that was absolutely not true. In addition, Will said my Costco Auto Buying service number was no good, because the Costco program only applies to new cars. That is also a lie, the Costco auto buying service includes pre-owned cars. Finally, Will said he would not sell the car to me because I threatened to post a bad review. Lexus of Santa Monica advertised this used Lexus on their website, and on their own Lexus based buying program, at a price which was more than $3,000 less than what they would agree to ultimately sell the car for. Lexus builds a fine product and certainly deserves its products to be sold by honest and reliable dealers. Lexus of Santa Monica is neither. read more

The Sales department was ridiculous or the management at least was. We first received help from Michael who was awesome and he took us for a test drive to see the GX but then when it came to actually sealing the deal his manager came to "give it to us straight" and all of a sudden the price of the car which was listed on the vehicle and online went from $74,852 MSRP to $98k. His explanation of the drastic price change was it's a popular car and we would be writing off the vehicle under the business anyways. It didn't take us a minute to walk out! I really don't even understand how upping the price by $23k is even legal especially when the price is listed on the car. read more

SCAM DEALER - FIRST TIME CAR BUYERS AVOID very unprofessional, this dealership sold me a verified pre-owned lexus earlier this year. my first car I've ever purchased for myself, replacing the car I got as a teen from my parents. Wow was it a lesson, this car was sold to me on bald unsafe tires, without a second key (something i didnt know was a problem till my parents told me) and with no floor mats or maintainance. even though my car was "verified pre-owned" i ran into thousands of dollars of matainance on my first year owning the car. multiple deviations above average matainance cost for my model. I also purchased the full package warranty. Since then they have attempted to reject my tire warranty twice, refused to give me the cars second key and not provided safe mats. DO NOT BUY A CAR HERE - DO NOT FIX YOUR CAR HERE read more

Outstanding Service from Daniel at Santa Monica Lexus! We recently visited Santa Monica Lexus to check out the 2021 Lexus LX 570, and we had the pleasure of working with Daniel -- and let me just say, he was incredible from start to finish. Daniel greeted us with a warm welcome and immediately made us feel comfortable. He was extremely knowledgeable about the LX 570, walked us through every feature, and answered all of our questions with patience and honesty. What really stood out was that he never made us feel rushed or pressured -- he genuinely wanted us to find the right fit. read more

Lexus Santa Monica made it easy! Georgio Mayer, and Fred were amazing. Made the process super simple. Will definitely be back in the future.

DMV department at this location is terrible. Mailed a check.to them on 12/6/2024, and they cashed this check on 12/18/2024 and still have not perfect the title into the proper Lienholders name. I have called and left multiple messages for dmv and not one returned phone call. I decided to walk into the dealership today to find out the status of the title and Michael Vivano went to the back to speak to the DMV manager Gabby and he would be back. He comes back relaying a message that they just got the title back and it needed to be processed. I asked why hasn't anyone returned my calls? What is Gabbys.last name? What is Gabbys email? I also asked for Gabby's managers name and I was provided AJ. I said can I have AJS lastname or email and he stated he didn't know. I asked to speak to Aj or Gabbys manager and I have been sitting g here waiting for Lmost and hour. The customer service here is deplorable and I will not be recommending this local.dealer to any of our members due to the lack of urgency or concerns about how long we have been without a title in our name. We have literally made 6 or more phone calls and emails and not one response from anyone. I am currently still in the waiting room waiting for someone to come talk with me and show they care and still nothing. read more

If I could give one stars I would. DO NOT BUY A CAR HERE. From the minute you walk in you are being taken advantage of. They upsold me $3000 on my car, low balled me for my trade in value for my prius, and sold me a car with a cap in the front bumper. and refuse to fix it. They are completely unreasonable and not accommodating at all. DO NOT BUY A CAR FROM THIS PLACE. btw I went to the lexus dealership in santa monica. stay far far away read more

Naz is super nice, professional, and very patient to us. She helps us to look for our dream family car. The TX350 is definitely a beautiful car that fits up to 7 passengers. I recommend everyone who's looking for a car to come to Naz. read more

Bunch of chump changes ran my credit for a ZL1 and they kept changing my down payment from 6,000$ to 7,500$ to 15,000$ it's obvious they wanna scam the sht outta you , I just added their dealership phone number to a bunch of other dealerships as a lead so they can get spammed calls from different dealerships thinking they wanna buy a car lol don't play w me ,fck you lol read more

Stopped by Lexus Santa Monica last weekend to test drive a few cars and wound up driving away with a new used car. We were assisted by salesman Michael Viviano who walked us thru several cars and the entire purchasing process. I had to return to the dealership several days later for a few minor issues and again, Michael was there to usher me from one department to the next with a smile and a great attitude. If anyone is considering even just test driving a new or used Lexus, check out Lexus Santa Monica and Michael Viviano specifically. You won't be sorry. It was a great experience all around! read more

Avoid Lexus Santa Monica--Unprofessional, Dishonest, and Terrible Customer Service!!! I had one of the worst car-buying experiences of my life at Lexus Santa Monica, thanks to sales manager Julia and finance manager Ryan. Here's what happened: I was serious about purchasing a new car and even provided all my private personal information (including allowing a hard credit check) because I was ready to commit. After confirming availability, Julia pressured me to fly down from the Bay Area to LA immediately, claiming the car wouldn't be held unless I acted fast. Then, she suddenly said a $5,000 deposit would "secure" the car until Sunday. I gave my credit card details, booked last-minute plane tickets, and made arrangements--only for Julia to text me hours later saying the car was magically "no longer available." When I demanded an explanation, she gave a half-hearted apology and said she'd "follow up tomorrow." Spoiler: She never did. I had to chase her down for days. When I asked about reimbursement for my wasted time and plane tickets, she brushed it off with a vague "it should be okay"--but never took responsibility. Even worse, the dealership ghosted me when I tried escalating to a general manager. Every call was met with: "All managers are busy." "He's not here, try later." "We'll call you back." (They never did.) This is beyond incompetence, it's borderline scam behavior. They took my deposit info, ran my credit, wasted my time and money, then vanished. Never again. DO NOT TRUST THIS DEALERSHIP. If you value your time, money, or sanity, go literally anywhere else. read more

They are dishonest with buyers and all they care about is making a sale. Once the sale goes through they will not return your calls or answer your questions. I have purchased cars from Lexus Glendale which I highly recommend. I value honestly and integrity. You won't get that here. Just a pushy sales job ! read more

My husband and I drove 2+ hours from San Diego to purchase a car. Prior to making the trip, spoke to Alex who was beyond helpful and we communicated multiple times to make sure we were both on the same page as not to waste her time or ours. Alex had the car ready and waiting for us. We were introduced to Jimmy our sales guy who was great as well, answering all of our questions, had a lot of knowledge about the car and overall just a nice guy. Once all the fun we done, we worked with Ryan in finance (another super nice guy) who found us a better rate than the rate we received from our own bank. At the end of the day, my husband said that was the BEST car purchase experience he had ever had and in the future, we'd make the long drive again to buy a car from this dealership. Thank you to all at Lexus of Santa Monica! read more

Lexus - 2021 IS 350 F Sport - Car Dealers Near Me - Santa Monica, California

I was approved then they took back my offer and had to change the discounts on the car to get me approved. Fast forward the service package they replaced my original package with is way worse doesn't cover anything we agreed so im paying $200 more a month for basic maintenance. read more

This was our third Lexus, all three from Lexus of Santa Monica. Before our second one, we thought we should shop around to be prudent, we went to two other dealerships and the difference in the way we were treated from our first experience with Lexus of Santa Monica was like night and day. After those two experiences we hurried back to Lexus of Santa Monica. This time we didn't bother even contemplating anywhere else. Our experiences have been so unlike any idea you might have about shopping for a car. No pressure, no uneasy-feeling salesmanship; just nice, friendly, knowledgeable people. This was our first lease and our Consultant, Naz was amazing. Friendly, funny, patient, helpful - such a Lexus of Santa Monica kind of person. Thank you to all the folks there that helped us into our new NX450H+ ! Naz, sales management, finance, everyone. You made this third time a charm-ing experience. read more