Update on my previous comment: A Representative from Driving…read moreForce reached out to resolve this issue, which was truly unexpected and something I thought was very nice. I was promised a refund for the ticket given the grave miscommunication error on their end. In exchange I promised to update my comment and post on how they fairly amended the situation and their great partnership. WHAT A JOKE. They did not uphold their end at all, even after promising me this would happen. This further enraged me only further reinforced their disrespect of their customers. I am truly in shock they promised me this and then backed out YET AGAIN. Whatever you do, do NOT go here. They treat their customers like garbage. Go anywhere else.

life saver!!!! My flight had issues and we landed late. There was a hold up in customs and I was…read moregoing to be held up well after the office closed. I called them (they close at 5pm) and informed them of my delay. They assured me they would wait for me and let me know how to get from the airport to their location as the shuttles were all closed and they would be closing in ten minutes. Finally got through customs and the hold up at the airport, took a cab and arrived at the store location at 5:30--thirty minutes AFTER they had already closed. Don't remember the girls names that stayed but they had the vehicle already pulled out and ready to go. They waited for me to arrive and pick up the vehicle and saved,e a fortune in cab fare as well as hassle the next day. I will definitely refer others to them as well as use their service again. They have arrangements with a hotel just north of the airport for early morning drop off as well. I received a free upgrade to a NICE new SUV that was awesome and greatly appreciated.

Every staff member we encountered was extremely friendly - rental desk, pick up, and drop off! We…read morehad to swap for a bigger car mid-way through our rental period and it was no problem at all.

The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

great service and very accomodating staff (victor) in budget calgary airport , kudos to this guys…read morethat make this experience seamless, ty

The rental car itself was clean and in good condition, and both pickup and drop-off were quick and…read moreeasy. Unfortunately, the way the rental agreement was handled completely overshadowed the positives. When I picked up the car, Amellie told me that "everything was paid for already" and simply asked me to sign. There was no explanation that additional insurance and roadside assistance had been added to my rental, and I was never asked whether I wanted those optional services. After returning the car, I was shocked to see an additional charge of over $320 for insurance and roadside assistance that I neither requested nor knowingly agreed to purchase. Whether this was intentional or not, it felt like a very deceptive and shady sales practice. Optional charges should be clearly explained and require the customer's explicit consent--not be slipped into a contract while being told everything is already paid for. The car and the rental process were fine, but I can't recommend Budget after this experience. Double-check every line of your rental agreement before signing, no matter what you're told.

I found this car rental place off of Expedia when I was planning my trip to Alberta, CA. Overall my…read morecar rental experience was outstanding. I got a nice subcompact SUV (2024 Nissan Kicks) that had good fuel efficiency on the highway for roughly less than $35 USD/day. I have almost no complaints except for the fact that getting to this facility requires extra effort. For US travelers, gates 15-16 are typically where you'd arrive from in Calgary airport however the gate to board the bus to Routes is at Gate 7 which is a very long walk. When you arrive at Gate 7 wait for the bus to arrive to board where it's another 10-minute drive to the facility to pick up your car. The entire process from boarding the bus to car retrieval was about 45-50 minutes. You'll need to allow extra time when returning your car as well. The other thing they don't tell you is where to drop the car off when returning. And even those instructions were mixed based on who I was talking to. I was told to return the car to the back of the building while some customers were able to drop off in the front. It was a bit disorganized but aside from that, it was decent service at good value.

When I booked this car for travel in Calgary, it was not clear that the site was off the airport…read more Anyone renting a car should check whether they have to travel from the airport or if the car rental center is adjacent to the airport. This can add 15-30 minutes of unexpected travel time. This car rental company has one shuttle and one spot where you can catch it to reach their site. The site was a bit of a distance from the airport and located in an industrial business park. I was a bit nervous, thinking I had been taken on an unwanted trip to some place never to be seen again. The staff gives the vibe that they are new to the rental business and are still figuring out how it should work. The cost of the car is slightly less than the big-name rental company, and you should buy the difference. The drop-off point was packed with people standing outside, their faces changing from frustrated to angry and ready to cuss. Customers had been waiting for a while to get a car. The check-in process had 2 attendants and a long line. Somehow, some way, I managed to get a car while others were still waiting. The interior and exterior reminded me of the quick cleaning job I would do when my parents asked me to wash the car; it was acceptable but far from complete or clean. RENTERS BEWARE of the windshield exclusion notification. If anything hits and stars the windshield, you are on the hook, and ensure that you closely look at the windshield before leaving. I found two stars on the windshield that were not disclosed when I picked up the car. Calgary has many quick rainstorms this time of year, and it did hail. So, think long and hard before declining the windshield protection insurance. In short, this rental company is part of Europcar, and I have used them before when traveling out of the country from the US. Avoid it like Ebola and run from it like you would from a rabid raccoon.

from the start it was a disaster. the confiscated my personal property and disposed of it in…read moreAlberta with out notifying the sheriff or myself with information from sheriff to claim. ignored all calls from me.

Terrible. Used them twice. First time received a message I…read morehad to pick up the trailer 80 km away. This time they called me at the last minute saying that there are no trailers available and the closest one is 2 hours away. Shitty company. Don't take reservations if you don't have equipment.

I'm not kidding. My…read morecoworkers and I have to move some big, heavy arsed objects on Sunday morning and have them delivered by 11am. Great, jumping over puke puddles in Downtown Calgary at 9am on a Sunday - thanks life. Anyways, what I learned this week was that most large truck rental companies close early on Saturdays. I asked one guy why that was, and he explained to me that traditionally, even truck rental guys like their weekends. Sassafrass...! So I booked a truck with Captain Sassy that my coworker was going to pick up at 10am on Saturday morning, as this place closed at 10:30. No prob bob! We all met up for breakfast at about 11, and she turns to me and says "I keep calling the truck rental place and no one is answering... weird..." and I looked at her and said "They aren't answering because it closes at 10:30" Translation - shooters. After laughing at each other for a good ten seconds, we decide it's time to find a truck. The first place I call is Ryder Truck Rentals and Rachid answers - how charming is he on the phone! Listened to my story, laughed at me when I accidentally said I didn't have a Driver's License and was more than happy to wait the extra 20 minutes (after they closed) until we got there to get the truck. He only had the biggest truck every built - like an 80,000 tonne truck, but he only charged us for a 2 tonne. Rachid - !!!! He teased us the whole time for our last minute booking and promised not to sell our phone number. He showed us how to use the lift, how to attach the ramp and backed the truck into the parking spot for us. He was so great - so great!! I would go back and rent from Rachid in a heart beat, literally. Even though there is a Budget Rent a Truck right across the street from me (no kidding). Now we need to find someone to drive the truck.

High turn over in the staff at the rental desk. Service shop has been reliable and good. The…read moreleasing has become a terrible experience. I would not recommend leasing a truck with Ryder. During COVID our business has pretty much shut down. We had 8 months left on a lease. There was no discussion for options . Struggle to get anyone from Sales on the phone. Now 2 months out from our end of lease and there is no consideration for early return . We have been great customers for over 8 years and it's terrible to see the difficulty we have had with the sales team and head office. I would not recommend Ryder for your rental or leasing needs.

I rented a trailer today and returned it on time. The trailer was fine but pickup of the trailer…read morewas poor. The trailer was hooked to my hitch by the attendant but he did NOT explain that the 'release' tab on the hitch had to be pulled very hard to release the hitch so that it could be lifted off the ball. When returning the trailer (after the Blackfoot location was closed) and attempting to remove the hitch, I had a lot of difficulty. Finally my father drove down and helped me and with him pulling the release as hard as he could, I was able to easily lift it off the ball. It would have been much, much better if the attendant had demonstrated this when I picked up the trailer. As well, when I called the U-Haul Roadside Customer Service, they were totally useless. They were not able to give any advice and would say only that they would send someone out to help if I agreed to an immediate payment of $300.00!! And they call this "Customer Service"! Needless to say, I was not at all impressed and refused the charge. They then told me that if I damaged the hitch in any way while unhooking it, I would be liable for damages, even though I paid for full damage insurance when I rented the trailer. U-Haul equipment may be fine but their service is absolutely terrible.

Despite a whole load of crap, this location's uhaul staff were awesome…read more We went to rent a 4x7 trailer for a dump haul and buy a hitch for the car. The online store sold us the wrong size hitch and provided us no other options. It didn't fit our car and the staff took it back. The line up for service was super long. The 4x7 trailer was hooked up by Joe and he did his best, but our old car wiring wouldn't work. So he wired, unwired and installed and uninstalled the trailer. They even took the new smaller hitch back used. Then we rented a van, which was quick and easy. The price was decent and the van worked well. 5 stars to the staff at this place, 4 stars to uhaul in general for being reliable but missing the mark on things sometimes.

Very dishonest company which doesn't follow through on promises made. I wouldn't suggest you rent…read morefrom here unless you want to be disappointed. Many other options available.

Be very careful renting from the downtown Enterprise location on 9th ave sw. I had my car in for…read morerepairs and my insurance covered for a car rental. I had a small mitsubishi from july 21 to 26th. Pre inspection, no damages or anything. Post inspection - The 2 male attendants used their cheap device to check for hail damage or dents and said there might be hail damage on the roof! It never even rained in west calgary July 21-26th. You can google hail damage scam by Enterprise car rental and see reviews. I have to say its a great insurance scam! The customer cant do anything, unless you took video all around your car. Which I did not do because there was perfect weather in forecast. Maybe the attendants get bonuses for bringing in more revenue!