Used the service November 26 2024 8pm Banff to Calgary airport…read more Problems: Driver was not at the vehicle when we arrived turns out he had been out taking smoke break. He then sat in hotel lobby. We went into lobby to inquire about the driver and he never said a word. The driver never introduced himself. The driver blew through a stop sign. The driver seemed to not have an awareness that people were in the vehicle.

I was very happy to find Vivo Green. The trip from Calgary to Canmore was very comfortable. They…read moreoffer Airport to destination door to door service and pick up which was fantastic and the drivers were safe, friendly, courteous and on time. The price is very affordable. The office returns messages promptly if they are too busy to answer immediately. After using other services Vivo Green, by far is the best. Thank you. I highly recommend them. Jeff from Burnaby, BC

We found this company through a friend and booked their services for a family trip to Banff this…read moreweekend. We found the service exactly as promised upfront. Nice and clean vehicle, on time reporting of driver and the price according to our budget. We could not expect anything more. At the end of the trip, group had fun time and no issue at all. We will use them again.

GoCalgary Shuttles provided excellent service for our 100-person event in Calgary! They were…read moreprompt, the bus was clean and well maintained and the driver went the extra mile for impeccable service. Thanks GCS!!

We were very pleased with our experience with the Banff Explorer shuttle. We used their transport…read morefrom Calgary airport to Banff. The night before our flight, our airline announced that our flight was delayed by 1/2 an hour. We sent a email that night to Banff Explorer requesting that our shuttle be changed from 11 AM to 12:30 PM. Laura M from Customer Service was great! The next morning, she changed our tickets to the requested time. After our flight landed, it looked like we could make the 11 AM shuttle. We requested via email that the shuttle be changed back to the original time. Laura helped us change it back to 11 AM. We were grateful for the excellent level of customer service. Based on the language on the ticket, we weren't sure how flexible they would be. We were happy that they were able to accommodate flight delays. The pickup and shuttle ride all went smoothly. We checked in about 10 minutes prior to the shuttle. It was a comfortable ride, with 9 passengers in a small bus that seated 11 people. We used their services a second time for our return trip from Banff to Calgary Airport. It went very smoothly. The shuttle was there early, left on time and arrived on schedule. We highly recommend their services.

From the owner: Banff Explorer: The Best Choice for Your Alberta Adventure…read more Looking for a world-class tour experience through the stunning Canadian Rockies? Look no further than Banff Explorer, Alberta's #1 choice for unforgettable mountain adventures. We provide every guest with a personalized, inclusive, and high-quality experience—whether you’re a first-time visitor or a seasoned explorer. Why Choose Banff Explorer? Unmatched Comfort and Service: Our modern fleet of vehicles and expert local guides ensure you travel in comfort, while immersing yourself in the natural beauty of Banff, Lake Louise, and beyond. With Banff Explorer, you’re not just another tourist—you’re a valued guest. Inclusive & Welcoming: we believe everyone should feel at home, no matter where you're from. Our tours are designed to embrace diversity, creating a welcoming environment where all guests can enjoy the beauty of Alberta’s iconic landmarks with respect and care. Authentic Experiences: you won’t just see the sights—you’ll experience them. Our curated tours take you off the beaten path, with insider knowledge and hidden gems that show you the true essence of this incredible region. Commitment to Quality: Locally owned and operated, we deliver exceptional customer service, attention to detail, and a passion for the Rockies that make us the best choice for your journey. Join thousands of happy explorers who have made us their go-to tour company. Book today and see why we’re Alberta’s top-rated choice!

phoned many times always went to voicemail. Strange way to run a business - have called for 3 days…read more Left a message no return call. Had to make other arrangements.

From the owner: Shuttle to Banff, Canmore, Kananaskis? Ride to Airport? Yes!…read moreWe offer private transfers to Banff, Canmore, Kananaskis, Jasper, Lake Louise, Calgary, Okotoks, High River, De Winton & more. Prices from $99. Simply tell us where and when — we are available 24/7 with advance booking.

Smooth online booking for both directions. The shuttle bus has comfortable reclining seats with…read more charging ports at every seat. The driver was super helpful with the luggage and drove safely. No washroom available, so plan ahead!

Fantastic service!! Easy, quick and reasonably priced too!! Door to door drop off and pick up!!…read moreSuperb!

Wouldn't even rate 1 star but cant make a post without picking star. They will use your car while…read moreyour gone, change all settings in vehicle and awefull language barrier. Waited way to long at the airport for pick up even though we were in communication. Over all use park and jet pr park and fly

Two things you need over there. 1: Rubber boots, the parking is dirt, not gravel, dirt. 2 A…read moretranslator, I don't know what language they speak but it's not English. To find the place, take the dirt road and it's on the right. They don't have a sign so it's a guess as to where it is. Yes it's cheaper but you get what you pay for. The small difference in price is not worth it.

The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Affordability: 5 Location: 5…read moreReservations: 5 Customer Service: 3 We rented a vehicle from enterprise during our vacation to Calgary last week. They're conveniently located at the international Airport, which was great for customers traveling with luggage. The staff that assisted us with the vehicle were very professional, but we were a little surprised that our vehicle had some damage upon our pickup. So of course we took photos and videos, so we won't have any issues upon us returning the vehicle in a few days. I've rented cars on multiple occasions during our travels, and this was the first time in the last 10yrs that I never received a receipt after I returned the vehicle. It's now been 10 days since we returned the vehicle on June 1st, and we are still waiting for our receipt to be emailed to us. Our overall experience was good, and we were eventually charged correctly based on our reservations. I'm not sure if this enterprise location is just super busy or if they're under staffed, but we've definitely had better customer service with other companies.