The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Affordability: 5 Location: 5…read moreReservations: 5 Customer Service: 3 We rented a vehicle from enterprise during our vacation to Calgary last week. They're conveniently located at the international Airport, which was great for customers traveling with luggage. The staff that assisted us with the vehicle were very professional, but we were a little surprised that our vehicle had some damage upon our pickup. So of course we took photos and videos, so we won't have any issues upon us returning the vehicle in a few days. I've rented cars on multiple occasions during our travels, and this was the first time in the last 10yrs that I never received a receipt after I returned the vehicle. It's now been 10 days since we returned the vehicle on June 1st, and we are still waiting for our receipt to be emailed to us. Our overall experience was good, and we were eventually charged correctly based on our reservations. I'm not sure if this enterprise location is just super busy or if they're under staffed, but we've definitely had better customer service with other companies.

We rented from here when vacationing out West from Montreal. Picked up car here and dropped off a…read moreVancouver airport. The service from Dilkash and Ali were excellent. They went out of their way to make sure we were satisfied, which included calling 30 minutes after we had left to tell us they had another better car for us at same price! Plus the price from this location rather than renting from the airport is significantly cheaper! If you want great service and a great price rent your cars from these guys, thanks Dilkash and Ali!

I wish I could give this company negative reviews. If you're planning a special event do not…read moreinclude this company in your plans. I booked a hummer limo for my son and his friends for grad and the limo pulled up with flashing lights, eye balls in the windscreen and "hummer daddy" across the rear window. The limo was looking quite rough. But initially I thought oh well they'll have fun still. Before my son and his friends were dropped off at BMO Center for their grad banquet, it broke down. The driver then told them to walk. At no point did the company call me to explain, offer an alternative or even tell me what happened. They just told the kids to get out and walk. The company hasn't even had the decency to yet provide me an explanation as to what happened and how they intend to make this situation right. Their claims of safety fail every box they claim to check. Unprofessional, unsafe and not worth your business.

Driver was really nice and waited patiently outside while we organized ourselves to get in the…read morelimo. They were busy on the night we booked and had accidentally double booked us, so they offered a complimentary upgrade to their hummer and it came with a bottle of champagne. Took us all over town and to a downtown lookout for awesome photos. We had a great time!

Just the most thoughtful, helpful customer service both picking up and dropping off. When we…read morearrived the person sized up our family size and pointed us to the appropriate cars to choose from. Upon our return, Raj directed us to the specific terminal that we needed. Car definitely needed windshield wipers replaced which we didn't realize that we were on the drive. Pointed out when we returned and got a discount.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

Excellent introduction to Calgary. The guides were well-informed and did a great job in leading…read more Calgary is a beautiful place and Toonie Tours' 3-hour biking adventure was a great way to experience it.

We did the 3 hour bike tour with Toonie Tours and it was awesome. We were well taken care of and…read morethe guide was very friendly and knowledgeable. While we took the tour in March when it was really cold, it was still a lot of fun. We did the e-bike option. It wasn't necessary but it was a nice add on that we appreciated since we had spent the day before exploring and hiking around the Banff area. We'd definitely go on one of their tours again.

We did 2 tours w/ Banff To Do (too many places visited to list) & the guides were GREAT! On time…read morepick-up, very professional & informative guides! Dan was GREAT! We booked via the VIATOR app & everything was seamless! Thank You for a GREAT Experience!

Everything!!! A great company and employees. They are very efficient, and worth every penny! They…read morepicked us up earlier than our 3:30am time, very professional! I would use them again if we go to Calgary, AB, Canada and recommend them highly. Car was clean and had water waiting for us if we needed it. You won't be sorry!!

We've been using Air Linker since 2006 and after many trips with them, we have total confidence in…read moretheir services. Every driver we've had has arrived early, loaded our luggage & driven professionally. Always waiting for us in the terminal, grabbing our luggage off the carousel & hauling to the car. Perfect service.

Came here because they informed me of one thing I did not know which is that even though I have…read morealberta Health Care that in fact only covers in Alberta so even if you are travelling within Canada you should still get health care to cover you for wherever you are going in Canada. Therefore, when I went on my vacation to Prince Edward Island I went here to get my health coverage. Also with the AMA membership we got free travel information such as road maps.

I went there for insurance, car and house some months ago. Told I must join, so did that. Spent…read morethree visits supplying information, got an appointment to sign insurance papers, went for the appointment, the agent had scheduled it for his day off. Complained, and was told the insurance manager would phone me, but it never happened. Was told when I went back, to buy insurance elsewhere. Went in to complain to the manager of that location and was told she wasn't there that day but she would call. Never happened. Went there today to but a license plate for a vehicle I had just purchased, and now there is no lineup like there used to be, but was told to register and sit in the waiting room where people had been waiting for better than 20 minutes just to talk to someone. In my opinion, this location has reached bottom and has started to dig.