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    DRIVING FORCE

    3.0 (2 reviews)
    Open 7:00 am - 6:00 pm

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    6 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (15 reviews)

    Just rented a truck from Enterprise. Fast check in. The prices through Expedia actually dropped as…read moreI was booking. So a very good price as well.

    I booked a premium speciality car for a trip through the mountains with my brother and his wife…read more When I arrived, they had zero cars that fit my reservation and were unable to offer anything comfortable at all. We ended up getting stuck in a Chevy Malibu with a 1.5L engine. This car has the same horse power as my fiat 500 and was absolutely brutal to go through the mountains. It wheezes up the hills and felt unsafe breaking down the bigger slopes. I have also had a kidney transplant a little over a year ago. I need something comfortable which is why I booked what I did. My back and hips were in terrible shape when I arrived to my destination. I stopped at enterprise in Cranbrook, Canmore and Cochrane looking to upgrade into what I originally booked. I explained my medical situation which on their website says they will do everything to accommodate for. Every place including this location gave me the same story about the hail damage in Calgary and how all their cars went there. I wanted a car for another day to take my dad and his wife and step son out in something nice and again they offered nothing. Enterprise handled this situation terribly. I felt that my concerns were brushed off and as if I did not matter as a customer. I need a more expensive car rental in a couple of weeks and I for sure will not be using enterprise this time or ever again. I strongly advise caution if you're looking for customer service from this company.

    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    (1 review)

    This dealer is super-shady. From the moment you step into the store until you get in the vehicle…read moreand lock the doors, you're wondering what prank is being pulled. First off, the TINY store is near impossible to find in the nearby strip mall and the trucks are parked on the street about a block and a half away on the dead-end 33 Ave. The dealer acted incredulous when I came in to get the keys (after doing the online check-in) and pointed out that there was likely less fuel than expected thanks to a puddle of gasoline and hose on the ground, along with a missing gas cap. After he came and verified, he admitted this happened "often" to the 26' trucks like the one I was renting. He then suggested I pull it across four lanes of traffic to make a left turn to the nearest gas station to refuel. Not thinking that prudent, I was able to get it to the South Edmonton Common stations. The truck was a piece of junk, the brakes were noisy and the "maintenance required" light was on from beginning of rental to end. But that isn't the half of it. The dealer failed to install the seals on the blanket bag and the hand truck, then accused me of breaking them and using them. Not feeling like wasting my time over $15, I let him charge me... but this one-star review is coming out of that. Honestly -- if you *need* to go with UHaul, avoid the "neighbourhood" dealers and go straight to the corporate stores. You'll be MUCH better off if my experience here is any indicator.

    DRIVING FORCE - car_dealers - Updated July 2026

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