I stayed at the Hampton Inn in Tallahassee and had a very unpleasant experience. The bed had a…read morestrong, dirty body odor smell, like the sheets hadn't been changed after the last guest. It was extremely uncomfortable and unsanitary. When I went to the front desk, I was told the hotel was completely sold out and there were no other rooms available. The only solution they offered was to give me fresh sheets, and the staff acted like they were doing me a favor instead of addressing a basic cleanliness issue. For a Hampton property, I expected a much higher standard. Clean sheets and a clean bed should be the minimum. Unfortunately, this stay fell far short of that.

ROOM: 4 STARS No…read moreflaws. FRONT DESK: 4 STARS Pleasant folks. BREAKFAST: 4 STARS The food area was a little snug, but the seating area was larger than usual. LOCATION: 3.5 STARS This location is sandwiched between a former railroad station and a Sunoco station. Passenger service was suspended on the nearby train line long ago ( Jacksonville to New Orleans ). CSX sold the tracks to a shortline; I did not see a single freight train my entire visit. Homeless people have moved into this vacuum and congregate on the passenger platform, thus negating that the exterior has been restored and us pleasing to the eye. Forget popping over to the Sunoco for a bag of chips, the folks going in and out of there looked mighty dicey. On the other hand, if one briskly walks around the corner that the Sunoco is on, making no eye contact, one quickly reaches civilization, with all the pink cheeked college kids about. This college and presumably fairly safe area is pretty large. PAYING TO PARK: ZERO STARS Thus would have been a 4 Star review, had not Hilton nickel dimed me at my own hotel, and there were plenty of empty spaces. This practice is vile and they should cease to do it.

This was overall a really nice hotel. The room was comfortable along with the bed which is not…read morecommon for Marriott, in my opinion. The pillows were standard Marriott which I hate. Too flat. The hotel was in great condition, had a great vibe, and the staff were incredibly helpful. I wish I remembered her name but the front desk girl helped me print a document I needed from my in app message before my arrival. Impressive service! They have a nice restaurant and bar on site which is convenient; however, way overpriced for the area. That is why they got docked a star. Would recommend and would stay there again if in Tallahassee.

We were disappointed with our first room as entering the bathroom you could see that the baseboard…read morehas fallen off and there was mold. I went to the front desk and they moved us to a new room. The new room also had the same issue as the baseboard the very well but at this point, we were tired so we just decided to stay. Once my husband turned on the shower he realized why the baseball is for let and involved be in the spot. Apparently, when the housekeeper clean the shower, they don't turn the shower off off to face the shower wall instead is out of the shower and in the direct direction of the wall and baseboard has copying it to get wet when you go in the shower. Other than that, the rooms were clean a location is great. I love having the park across the street and the hotel is dog, friendly, nice and attentive.

The $20 breakfast and $22.50/day parking costs far exceed the quality of this hotel. Rooms are…read more"ok". Plenty of USB charging ports...some of them even work. The TV is too small for the space and not on par with hotels at this price point. The shower is dingy. Requested service at 7am. Was told "ok". Did not happen. Was told at 7pm that I needed to request it the night before. Maybe the notice in the bathroom should say as much. But, at least we got water and cookie!! Hilton Honors...you can do better.

I'll start by saying that we travel frequently, especially me for business and personal, and this…read morewas one of THE WORST hotel experiences that I've had. I'm very reasonable and understanding, but this place really tested my patience. We stayed here July 30-Aug 2 I want to start with the positive. The staff are THE NICEST and sweetest people. If it wasn't for them, I would've went off. I hope you all are paying your employees well. They deserve it. Now the negative. 1. We booked this hotel maybe in late march/April for my FSU graduation in July. Upon arriving to the hotel we discover it's undergoing construction. The gym, cafe, the pantry room where the only microwave is (I used this last time during my school trip), and other areas in the hotel were off limits. Concerning but okay. I wasn't expecting that. Notifying guests beforehand and offering SOMETHING to the guests for the inconvenience would've been nice. 2. Our room floor was soaked by the ac/window. We just avoided that area. 3. The Jacob's by the Plaza, not great. I'll leave them a review next. It's the only restaurant there, everything closes near this hotel so there are no reasonable food options for a family. We get here at 9:20 pm, restaurant signage says they close at 10pm. WRONG. They close at 9:10pm, bar is open until 10. Couldn't even get to-go orders. Also, they were out of coffee/espresso this morning?? I couldn't order an iced latte! The cafe is under construction, and now this restaurant has no iced lattes?? Why is it on the menu? Lastly, the hours are not correct dinner starts at 6pm and ends at 9:10 pm. Misleading info 4. Our hotel door at times struggled to budge. You have to yank it or push it very hard to open and close it. 5. The ac in the hotel was off?? We walked in and it was so hot. Why was it off?? Luckily the ac in our room worked fine . 6. Checkout is 11am. We have do not disturb on our door. Why did 3 or 4 staff come by, knocking non stop on our door, asking us to"when are yall leaving". It happened between the times of 9am-10am. We were trying to eat our breakfast that I got from downstairs. Would they have went in our room, before we checked out, and start cleaning it if we weren't there. Why were they rushing us? I've never had that happen before. Never. This experience was very frustrating when we were trying to eat and pack and handle our toddler. Reason for the deduction of points in service. 7. There were no cookies, I even got an automated text requesting I pick some up, but there were none. I've always seen cookies at DoubleTree so this was odd. I'm very disappointed in this experience. I stayed here maybe a year ago for a school trip, and it was great. I am very upset that nothing was communicated before the stay and that nothing was offered to guests for the inconveniences. 1 thing we can deal with, but how is most of the hotel not accessible and we still pay the full price for a terrible experience? We tried to stay positive because we celebrated my graduation from FSU for my masters, but this did negatively impact my experience.

So... if I were to rate this on the hotel rooms alone, I would put this at about a 2-star in…read morecomparison to other, proclaimed 4-star hotels; however, in totality, I'm giving this a 4-star. What went well: the customer service is exceptional. They are kind, accommodating, attentive, and friendly. Everyone from the valet, to the receptionist, to the waitstaff was jovial and had great energy! The perks! Marriott Bonvoy members are treated like royalty. You get 50% off of valet, 2 complimentary drinks at the rooftop bar, delicious , complimentary breakfast buffet, AND $25 off 347 Grill/Shula's Steakhouse. They spoiled me so much, I'm going to expect this type of treatment everywhere! The beds are really comfortable. Improvements: The toilets don't flush well. I had to switch rooms bc the toilet in my first room clogged. The glass doors and sinks in the bathrooms are cloudy and look worn with watermarks. The bathroom showers have stains and what looks to be mold in them... additionally, there's very little privacy when using the restroom bc the doors don't have proper sealing and are thin, glass... There's a slight mildew odor on the lodging floors and in the rooms.

I was in town for my son's season opener, and this hotel canceled my reservation two hours before…read morecheck-in no call, no warning, just a lazy automated email. When I arrived, they said there were "no rooms available." They claimed they "couldn't pull my card deposit," yet no one called to update it. I always lock my card while traveling, and in all my years staying at Marriott properties, I've never once had a card charged before check-in or a reservation canceled without a call. This was shady, inconsiderate, and completely avoidable. To make it worse, the property looked nothing like the photos dimly lit, outdated, and tired. Believe the reviews that say it's run-down. The staff was rude, dismissive, and lacked professionalism. Thankfully, I booked Hotel Indigo within minutes bright, modern, and welcoming. I'll gladly pay three times the price for a place that values honesty and service. Marriott used to be my go-to, but after this experience, I'm done with this property and seriously rethinking Marriott altogether.

Exceptional service! Thank you Sharonda, Ms Abby, Maria, we had a great trip and you made it very…read morespecial.

Front desk service was 5-star! Makalya was very helpful and made check in smooth. Unfortunately,…read morethe rooms did not meet my standard of cleaning. My first room had a very funky odor that even after I sprayed air freshener did not go away. I asked for a new room. Odor was not as bad, but still lingered in the background. As reference, I am use to Alofts having a lovely fragrance that radiates the lobby and hallways, so this was such a shock to smell this funky smell lingering. Next, the toilet was TERRIBLY dirty! As if it's never deep cleaned. Lastly, the noise level is an issue. If you're a light sleeper don't get a room facing the street. Noise from cars zooming by, cars with loud music, just loud!!! Also, be prepared to pay $25 for parking and you still end up paying this when you have to park in the overflow parking area and walk to the building. So, not the best experience for me. Hope they can work on the smell and the cleaning issues.

Upon arrival, Dee made us feel more than welcome. She was happy to be at work, very informative and…read morecaring. The bed, a/c and water pressure were unreal. If we are ever in the area again, it's a no brainer, BOB every time.

Via Hilton Honors, I was pleased to find Home2 Suites by Hilton Tallahassee State Capitol for hotel…read morestay during my weekend in Tallahassee for the Bank of America Tallahassee Half Marathon. Other than that, I not only loved its Expedia (8.3 out of 1,004) and Hilton Honors (4.3 out of 5.0) rating, but that it was a mile out from the starting line for the event I visited the city of Tallahassee for. My experience with the young energetic receptionist working behind the desk was nothing less than professional. Since my room was already booked through Hilton Honors, the only thing check-in consisted of was a verification of my information, a briefing on what is offered, and giving me my room key. For your information check-in starts at 3:00pm and ends at 12:00am! And check-out ends at 12:00pm! Home2 Suites, as expected, appeared immaculately beautiful! After locating and entering the room I stayed in, I browsed around taking notice of the room and its kitchenette area. It came with a refrigerator, dishwasher, sink with garbage disposal, and dishware. Now the furniture in the room gave the room somewhat of a homely feeling. The orange couch, pillows, green footrest and the carpet in the room looked like something you would see in your grandmother's house I swear, tehehe. The workspace in the room had a rollable table along with a rollable chair. And inside the shower, there were liquid products by Gilchrist & Soames Zero% attached to the wall. Throughout my travels, I have noticed that hotels have completely dealt away with the mini shampoo, bath soap, and conditioner products that made great travel hygiene additions. Along with those notable things inside of the room, it met my cleanliness standards. I had no issues whatsoever getting comfortable in the king-sized bed during my stay as my head was engulfed in between the comfortable pillows. To further assist with a restful evening, the television had Calm installed on it which is the #1 app for sleep and meditation. I have continued utilizing Calm during many of my stays at Hilton hotels. While utilizing the shower, I really enjoyed the water pressure; its soothing pressure made me feel very cleansed during each usage. It was wonderful toggling with the three spray patterns, with the addictive feel of the pressure hitting my face and body. Other things the room came with that I noticed were a comforter, an iron, ironing board, a coffee maker (Cuisinart), a refrigerator, microwave, blow dryer, power adapter with USB and AC plugin, and several lamps which added a nice touch to the room. And the Wi-Fi internet was easy to connect to and not once did I have any connectivity issues with it during my stay. Home2 Suites by Hilton, as expected, had an exceptionally beautiful inner interior! The lobby of this hotel is large and adds an energetic vibe. I was able to take note of that while waiting for my Lyft driver to pick me up and take me out and about. Within it there are several seats available for you to relax, enjoy your stay, or simply watch television. Inside of it there are also two desktop computers available. After returning to the hotel from touring Tallahassee, I could not help but notice the lovely fire pit within the patio, which is a nice touch! And surrounding the fire pit, there are several seats available to make your time relaxing and pleasant at Home2 Suites. As a fitness enthusiast, it was great having a fitness center onsite because it allowed me to keep up with my fitness routines during my stay. And I was pleased to see the number of dumbbell weights, medicine balls, a decent selection of workout machines, and a peloton fitness bike which I must say charmed me out of my panties once I spotted it. Even though I did not utilize it due to purchasing nutritional drinks that lasted each day, it was a relief having the option of the complimentary breakfast because I would not have had to worry about finding a restaurant for breakfast in the morning. And for your information it is served Monday-Friday from 6:00am - 9:00am, and Saturday-Sunday from 7:00am - 10:00am. If you are visiting Tallahassee, Home2 Suites by Hilton sits not only within an acceptable walking distance of a plethora of restaurants and businesses, but a little over a mile from sights like the Civil Rights Heritage Walk, John G Riley Center & Museum, and the Florida State Capitol, which are few that I visited. I would surely book Home2 Suites by Hilton Tallahassee State Capitol again due to my experience with it because the hotel met my comfort needs, and I love that its location is within an accessible distance of things of interest in Tallahassee. ~ Keep moving Forward ~ Thomas G

The room was cool or warm, good temp control. It was dark to…read moresleep in during the day. Our neighbors.... Loud and smelly. Thin walls. The street noise can be loud. If you can fall asleep to gta5, you'll be fine. Elevator could be easier. All Staff were friendly. Oh yeah; Our initial room key was to a room w/ guest already occupying. Overall decent; wouldn't stay again.

I travel very frequently for work and it's super rare that I feel "at home" at a chain hotel. This…read moreplace was an exception. Don't let the age of the building fool you - though it may be older than other hotels in the area, it's a comfortable, clean hotel close to everything in Tally. Every single member of staff I encountered (front desk, maintenance, housekeeping) was incredibly kind and welcoming. The hospitality at this hotel is top-tier and the price is a welcomed surprise compared to others in the area.

Empty parking lot when we pulled in but we were checking in early so didn't think much of it. The…read moreparking lot sits high from the road so be cautious pulling in and out or you'll bottom out and tear your bumper off. Immediate reaction walking in - we were hit with a very strong bleach smell so were thinking at least it smells clean. Noticed the carpet in the lobby was kind of dirty/needed to be vacuumed. Had no issues with checking in as the manager was training a new clerk at the desk. Checked out the pool and workout room before going up to our rooms. There is an indoor pool; however, the pool looked dirty and needed to be cleaned and looked like it had damage to finish which was green and gross looking. We didn't plan on swimming so that was what it was. The workout room was small and we couldn't even take a step in due to the smell - musty/moldy. Ok- so not working out here. Up to our rooms and they look okay. Looks like it was probably remodeled a few years ago. Could see that it wasn't the best kept place. Trying not to get hung up too bad but the white towels weren't too bright - thinking it was probably just older towels. Room had no charging stations which had become a standard in most places. AC worked great, like an icebox. Next, sat on the beds - AWFUL squeaking. I see what looks like a dog's toenail on the bedding and decide, let's check the mattress. Something feels off and I usually check for bed bugs when traveling. I pulled the blanket and sheets, removed TWO sets of mattress protectors, AND a folded blanket covering the mattress under the protector, to find STAINS - gross, filthy, disgusting stains covering the whole mattress. Obviously being covered up instead of cleaning or replacing. The springs were broken in the mattress and could be felt poking up. The second mattress was also stained but not nearly as bad. We immediately left the room and told the manager the reason we were leaving, showing him photos. He very nonchalantly said "okay" without apologizing or showing any concern - probably because he knows. Only reason I gave a 2 star instead of 1 star is they refunded the rooms without any issues. This is just not acceptable for any hotel. We moved to another hotel north of this area and the difference was huge. East Tallahassee is obviously not the best area to stay, which we didn't know coming in from out of town but guessed based on the hip hop chicken joint next door and adult store across the street. North was awesome with tons of restaurants and shopping nearby.

Quick stay here for a local race. Pricing seemed fairly competitive…read more The good: Checking in, front desk lobby attendant was nice and got me a water and toothbrush. Room was clean. No bed bugs. Pool and mini gym onsite. Breakfast included. The bad: Getting into the parking lot. Breakfast was meh. Room was 80s style with no upgrades. One of the elevators smelled like somebody poured a bucket of dead seafood on the carpet. I literally don't have anything to say great or bad. It was about as vanilla as you can get. For the price, it worked for me.

The Hampton Inn & Suites Tallahassee I-10 feels a little like a first date where someone says all…read morethe right things online, then shows up wearing cargo shorts and low enthusiasm. Not terrible. Not amazing. Just... aggressively average. The location is convenient, the hotel is generally clean, and everything technically works. Which, these days, weirdly feels like grading on a curve. But the property is definitely showing its age and could use an update. You can almost hear the furniture whispering, "We were installed during a different presidential administration." The staff experience was also a mixed bag. Some employees were genuinely friendly and welcoming. Others had the emotional warmth of a self-checkout kiosk. Housekeeping is every two days, which I know has become more common, but still feels a little strange when you're paying hotel prices and hoping at minimum someone acknowledges the existence of your trash can. Honestly, I was leaning toward two stars for most of the stay. Then on the way out, I met who I believe was the associate manager, Charles (I hope I remembered his name correctly). Friendly, personable, engaging... the kind of interaction that reminds you customer service used to actually be a thing. He genuinely brightened my morning and, no joke, added an entire star to this review by himself. Which raises a bigger question: Why has friendliness become such a rare luxury item lately? Especially when there's no line, no chaos, no stress... just another human standing in front of you. It costs nothing to be kind, but somehow it's become the hardest amenity to find. So overall, I'm landing at three stars. An underwhelming stay rescued at the finish line by one good human interaction. And honestly? Charles deserves a raise and possibly his own rewards program tier.

On June 24, 2026 my husband stayed in room 218, the room smelled of mildew and the toilet was…read moredisgusting, attached are photos of the toilet. I sent an email the next day to the manager, assistant manager and housekeeping manager and have not received a reply. I then filed a complaint on Hilton's website and although the automatic reply was the hotel manager would contact me in three days, it's been over a week and he has not.