Always friendly and excellent service. Dry cleaning is always on time and well done Been coming for 5 yrs now. Thank you

Always great customer service and an outstanding job with my drycleaning. It only cost $3 to dryclean your clothing so be realistic. Luckily the team will tell you if they have concerns about drycleaning your item. read more

I have been going to Dry Clean Direct (Formerly "ZIPS") for 20 years. While I have read all the reviews that are negative, I have to admit that I have been pleased with the results. I never had a problem with my dry cleaned suits, coats, and jackets. Never had any problem with my laundered and pressed shirts. Walking from my car, seeing those hardworking women pressing the garments with that hot steam, I am very, very thankful for what they are doing. We all make mistakes, especially when we are hot and tired. read more

I've been going to this cleaners for years. However, I only used this dry cleaners for my husband's medical scrubs. BEWARE--- I would not have them clean anything of value or anything cotton and polyester. Today, I'm done with this place-- in the middle of COVID-19, they have employees walking around without masks. They implemented procedures for customers (including requiring them to wear masks, standing 6 feet apart, dropping off clothes behind a barrier and picking up clothes at a station close to the door). All things that I had absolutely no issue with compliance. BUT- they have not implemented precautions for all staff. While standing in line this morning (04-22-2020), one of their employees walks right beside me without a mask--- MASKLESS. When I said something to the maskless employee about not having on a mask, he completely ignored me and walks right beside me, completely ignoring the 6 feet social distancing which is now posted all over there establishment. When I said something to the clerk that was assisting me, she says "Well, what can I say." I grabbed my items I brought for drop off and left. There's absolutely no respect for the customer. Go to this dry cleaners at your own risk.... read more

Dry Clean Direct - This is the employee that walked right beside me without the mask. He obviously left the dry cleaners to go maskless to the store. - Dry Cleaning Near Me - Silver Spring, Maryland

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SWITCH and BAIT Outside sign says 2.99 for regular garments. Once you're inside you realize no garments is regular. Had been going to this cleaners when the lines were out the door. No ones goes; their orginal patrons have quit going to this cleaners. In addition to their switch and bait, their service for drycleaning is POOR. They have never heard of spot cleaning. They are literally the worst drycleaners around. I'd rather beat my clothes with a rock than return to this place. read more

Do not take anything with a zipper there. Ok for shirts. They Broke my zipper and did not tell me, then my wife zipped it all the way the wrong way. No it's really screwed. I remember them tagging it for extra care, The neck needed cleaning, Now it's extra messed up. Was my favorite Icelandic jacket for so long. Anyway they have a sign saying they are Not liable for buttons or zippers. They were nice to offer to fix it for 1/2 price, or 12.50 BUT they should not profit from Zippers they mess up. read more

Dry Clean Direct - They broke my zipper - Dry Cleaning Near Me - Silver Spring, Maryland

Ripped and damaged my clothing. Made excuses about it being old. Manager is never there. Tried to give me store credit! Why would I want to go back? They do a horrible job of pressing a shirt. They actually add more wrinkles into it. It may seem cheap now.... But it won't be when they screw up one of your garments. read more

Dry Clean Direct - Ripped - Dry Cleaning Near Me - Silver Spring, Maryland

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Location is convenient and price is affordable. We come here once or twice a month to drop of our entire dry cleaning and they do a good job. we get what we pay for the price. Cashiers are normally friendly and dry cleaning comes out on time. read more

Dry Clean Direct - Dry Cleaning Near Me - Silver Spring, Maryland

I have come here for years due to the good prices (which keep creeping up), great hours, quick turnaround, and reasonably pleasant staff. I have endured the not-so-great cleaning on occasion, the lost item here and there, the re-do when the stain was clearly not even tried because my clothes aren't couture and the savings more than made up for it. But I've had it. Several stains recently that were clearly marked with tape were not treated (one even came out with tide stick so don't tell me it was "impossible"). Men shirts ironing is worse and worse. Several items with a bit of stretch have been BURNED lately (i.e. you can see the stretch fibers broken/frizzed). And now a brand new pair of pants have been ruined by too-hot irons. When I brought in to discuss (hoping for at least the "$30 maximum" - down from $40 - on a pair of $80 pants), there was disbelief b/c I'd already cut the tag and they "couldn't see a hole from the tag" (seriously?! you don't understand that threads can resettle and hide a small hole?!). The pants had zeros wrinkles and still a fold where was over the hanger so clearly I had not worn and there is no way that particular damage would occur any way other than an iron. The manager was not there so no one could do anything even the $30. Last visit. read more

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This is an update and warning to readers: it gets gross. I had a mishap with my black suede lace up surfcat ugg boots. It happened on the way home from Friendsgiving where I let an under the weather toddler 'feed' me with her chubby little digits. Oh man, I was SO sick and puked in my boots while stuck in beltway traffic. This place restored my beloveds for 20$ and I am so grateful!! read more

Patronizing Dry Clean Direct is like playing Russian Roulette--gun to head, not hand to Vegas wheel. Most times you get away with the risk (e.g., I walk in with about three weeks worth of work clothes and walk out paying--cash in advance--about $40 bucks...JACKPOT!). Then there's that one shot I take that blows my mind (e.g., they ruined my favorite crocus-colored--ok, light-purple--french-cuff, Burberry dress shirt and gave me an insulting $30 credit for the affront; then they wouldn't honor the credit slip a month later when I deigned to return because they said someone had already cashed it in...even though I was holding the slip in my hands...WTF?!). So now if it didn't come from Marshalls, Ross or TJ Maxx, it's not going to Dry Clean Direct. Ironically, they have yet to ruin one tired-ass $16 bargin-bin shirt...the bastards. read more

Worst place for dry cleaning - I doubt they even clean anything!! I have been going to this drycleaning for some years now as its affordable and on my way... But without a mistake, I had to ask them to redo it again every.single.time! Few months ago, I had taken a dress for drycleaning - went to pick it up, I saw a new stain. I showed it to the guy - the guy put in for redo. Went to pick up the same dress, saw again other stain -different place - redo again - went on for 5 times!!- same dress!! I was never mad at them as their drycleaning price was low, I was thinking maybe this is what I get for the money!! After the 5th time, a guy gave me a credit of $10 too (maybe because I was never mad at them). I went back few times after that. Few days ago...I went to them for drycleaning again with another velvet dress. This dress wasn't dirty but took it to press only as I don't have a streamer. I asked the guy who was taking the dress if pressing only was possible but he said pressing and cleaning is the same price - better to clean. I said "ok" and gave the dress to them- went to pick it up, same issue as before. Not a single thing was done to the dress. I had worked in drycleaning for 3 years during my undergrad years, I know about dry cleaning and press. There were two men there when I went to pick it up. I politely said the dress did not look any different than what i brought in for...man! both the men started shouting at me, they were almost scolding me as though it was my fault. They were no other customers in during that time, so both the guys seem to enjoy shouting at me...they did not let me say anything except my first sentence. They lectured me how things are done in drycleaning. There is an iron mark fully seen in the cloth(dress)!! One of the guy said it's the material that's of fault!(I know this is a classic thing that every drycleaning says when they don't do things correctly). I asked him to touch and show me - he did not wanted to get up from the chair he was sitting but kept screaming at me!! The other guy was the person who had given me credit before- he always had disgusting look for me whenever I went in - I avoided going to him but this time, he couldn't and after I said a sentence, he really jumped to the chance to scream at me!! I had never seen place like this of service before- they are bad all the way. Before I ignored all this because I thought the price was affordable and it was on my way to work. I had noticed my brand new dress faded before - I did not complain. The only time they had to redo was because they were the one to put stain in my dress everytime I went to pick it up!! Plus, it was always different spot!! same dress!! They never gave attention to the stains that were clearly marked with the tape in any dress I took. The pressing of the dry cleaned clothes were ALWAYS bad. One of my pleated skirt was completely destroyed. It was almost all flat!! I did not say much as I always thought that I was coming to this cheap place and I get what I paid for. But this time, they(the guys in the store) were really very bad to me! They both screamed and scolded me!! Their service was never good and on top of all that, their customer service was totally bad!! Not at all courteous. If you can, please do NOT use this drycleaning( Dryclean Direct) at 9315 Georgia Ave. Worst service - very bad people read more

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They're the cheapest in the area, but you really do get what you pay for. I was willing to endure the occasionally melted button because the money I was saving over the other dry cleaners in the area was more than enough to compensate. I might have been willing to take the same approach with the shirt they ruined, but the manager was only willing to offer me a $20 store credit and was totally unapologetic. I'm still looking for a regular dry cleaner, but I won't be going back here. read more

AVOID THIS PLACE, THEY DAMAGE CLOTHES and do not repair them well. Friendly staff, good location, but horrible results. Their service keeps getting worse and worse and they raised their prices for laundering. Out of 9 shirts, 3 were damaged by having broken buttons. I sent in a brand new shirt which they pressed horribly and damaged. Every time I went back to pick up the shirts, they still had not been repaired. There was never a manager on duty to speak with. And, the employees said that the owner is an Iranian who does not speak very good English, so good luck getting on the phone with him or tracking him down. After a few years of good service at this place, the past 6 months have proven it is time to find a new cleaner. read more

Beware - read carefully all the warning signs in this place. Do not use this place if you (1) have a garment you care about and/or (2) have a garment worth more than $30 I really discourage support for such low quality merchants. read more

I thought I would try to save myself some money by going to these guys instead of my usual. First 2-3 times have been great. No big complaints with the exception of a few mediocre crease jobs. This last time, 3 dime size holes in a brand new shirt! Now I love to save some money, but not when I have to sacrifice quality. To their credit, they initially offered me $20 in credit. I politely asked for $20 in cash and they were willing. I paid about that amount for the shirt at Marshall's anyways. Now when your job is to dry clean and press a shirt, there should not be a mistake like this. For that reason, I am going to take my clothing back to my old guy and pay him the premium price until he damages one of my shirts. I'll also admit, that this is the first time EVER in 6 years that I have been using a dry cleaners for work shirts that I have ever had a problem. So maybe that is why this stings a little bit more than it should. Pros: They are quick. Clothes are usually ready the next day. Cheap. Less than $2 per shirt and pants. Willing to work with you when problems arise. Cons: Accept cash only Quality is just average. read more

I was told by a neighbor that he frequently used this cleaners. I thought I would give it a try. I was amazed by the price. Paying $10.00 or so was just right. I was also impressed with the turn around time. Now the reason for the 1 star. I dropped off a few things which included a bright white blouse. I was expecting it to be returned in the same condition, just a little more clean. This was not the case. It was returned with multiple stains which were transferred from other clothes. I was expecting the white shirt to be returned white, but it was returned to me in a rainbow shade. I requested a redo. I came back and it was just as discolored. I requested a third cleaning, and it came back stained. How could the cleaners cause more damage? Well I think it has to do with the sub par manner in which they handle the clothes. Do not use this place if you care about your garments. It's OK for minor cleaning, but not for items you care about. Each time I returned, there was someone ahead of me complaining about the poor service. This place is a dump and I would advise that you stay away! read more

My Dry Clean Direct policy is as follows: 1) If I would be simply devastated if it got damaged, take it somewhere fancy and not here 2) If it isn't worth a giant pile of money, take it here and: 3) If for some reason they don't get the stains out (they usually do!), try somewhere fancy before giving up on the garment. I don't understand why these guys have such a low average - I feel like I'm getting an incredible value for $1.99 a garment if they end up clean even like 90% of the time. The dry cleaners across the street is literally 10 times as expensive! Everyone is friendly and helpful, and I've never had my clothes not ready exactly when promised. Also, they do a surprisingly great job on shoe repairs (I can't speak to men's, but they've resoled several pairs for me and they look good as new!). Again, I wouldn't bring, like, my great-grandmother's heirloom sandals here, but for my everyday black pumps, there's no better deal in town! read more

Cash only so be prepared. You pay when you drop off your items. It's pretty cheap, but they are not friendly and I dropped off a $300 comforter that was ready 2 days after they said it would be, AND they went looking for it for 15 minutes. I thought they had ruined or lost it. read more

This business is undeserving of your hard earned money!! My sister and I had been going to this dry cleaners since they opened. We have high volume of dry cleaning so the $2 per item price was a huge plus. During my time as a customer, I endured rudeness by the very unfriendly, mostly hostile staff, broken buttons, ruined zippers, and other mishaps to my clothing. I took this in stride because it's $2 per item. There is a certain amount of risks associated with this low price. However, what is unacceptable is the continuously unprofessional, rude and ungrateful staff and management. For years I witnessed the rude, discourteous behavior of the people who work at this cleaners and I turned a blind eye because of the convenient location and cheap price. A few weeks ago when the classless, discourteous behavior was directed at me by one of their worse cashiers, who had been promoted to a manager, I thought long and hard as to why I should continue to give these people my business. I could find no justifiable reason to spend my hard earned money in this place. To be fair, there were 3 staff members that always provided me exceptional service and are probably the reason I kept coming back. My favorite was a shy Ethiopian young lady. The other was a South Asian young lady (well, she looked South Asian but may have also been Ethiopian) and an older Ethiopian guy. Sadly, none of them appear to still work there. The people left are the discourteous ones who are training the new people to be just as rude and inhospitable. For me, $2 an item just is not sufficient reason to continue to give this establishment my money. They are not worthy of it. read more

They burnt my shirt while trying to clean it and did not take any responsibilty for it. They told me that it was like that before which was a lie. They still charged me and did not appologize read more

They are the cheapest in the area... with that said you get what you paid for. I tried them because my organic cleaners was just getting too expensive- like $6 a top and $8-9 for pants. Never mind a coat. Here, everything is under $5 for the most part: But this place ruined at least 5-6 of my items and as other pics show, things come back wrinkled. Spend the extra cash and get quality dry cleaning done elsewhere! Especially on expensive garments. read more

Is there a zero or negative zero star for any place? This is my first review on anything whatsoever! But I had to share this. My husband took my clothes here last week, then today we went to pick them up. However after few minutes in he came to get me from the car saying there's an issue! Yup that's right! With one of my most expensive work shirts I bought from the mango store in soho New York. The sleeve was ripped. Only for some ignorant and half baked guy to tell me it was brought in like that and perhaps we tried to pull it out from the washer! Like the dumb fool was in my house! Who takes a ripped shirt to have it washed? Plus I recall my husband calling me right from there when he dropped it that he wanted to charge more because one of the shirts had pearls! So you can check to even notice and see the petals but you couldn't notice the "shirt that was pulled and ripped from the washer"?! Really? I've never been so damn frustrated and angry at any fool like this! I always rise above fools and negativity but men! Ok I'm going to write as much reviews as possible by the way read more

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They're close and convenient - but not worth the time or effort. I thought I was the worst at laundry- I'm not! read more

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So, I *really* want to like this place because the people are so nice (and the price is unbeatable) but I had to return a batch of clothes THREE TIMES for them to even clean them at all (like, the first TWO TIMES times I tried to pick them up, they were returned to me in the plastic bags but precisely as wrinkled and soiled as I'd dropped them off), and I paid for a really simple tear repair and received the item back with... a safety pin holding the hole closed. Finally, they destroyed a handmade comforter -- the corners were tattered, which they readily admitted to doing, making me wonder if it's a common occurrence -- and I just picked up a jacket with similar damage done. So, they are very friendly but HORRIBLE, HORRIBLE QUALITY CLEANING. Just wretched. read more

Messed up an alteration and charged me more money to fix it! Dry Clean Direct also shrinks and ruins your dress shirts when you have them laundered or dry cleaned. Don't waste your time or money! It is not worth it. read more

Great for shirts only! Remember you get what you pay for!

Avoid. Has ruined 3 shirts and they will not take any responsibility for that. They melt button, use harsh cheap chemicals and burn items. They're cheap but still not worth it. read more

I have a go to place out in Rockville that I get my alterations and high end clothing dry cleaned. But this place is right around the corner from my place, and on my route to work which is very convenient. I come here to drop off clothing I need dry cleaned within 24 hours - and am willing to risk in case something happens to the item. They are really quick, like I said things are typically ready in 24 hours or less. The only downfall is that they require you to prepay and only in cash. They are not very friendly, so don't expect a smile or greeting from them. read more

Worst experience from a dry cleaner... What dry cleaner asks you to pay cash upfront? Sounded a little shady...should of listened to the reviews I read. Or trusted my gut do not go here Or you will be purchasing a new suit like I am now. Holes in my suit dirt spots shows the suit was not cleaned properly. By the way this is a 3 month old suit so no excuses about it being old. Long story short do not got here. Would give zero stars if I could. read more

I would give this place one star but for their prices. Sometimes you want something drycleaned, and you're willing to risk it being damaged in order to get the drycleaning at the half the price you would pay elsewhere. That is what this establishment should be used for. But *do not ever* take anything here to which you have a strong attachment, or which you value at more than $15-20. First, on both the receipts and on signs prominently displayed in the store, the establishment states, "Responsibility is also disclaimed for trimmings, buckles, beads, buttons, bells and sequins." Thus, they won't even take responsibility for breaking the buckles or buttons off your clothing -- nor will they offer to repair or reattach those without charge if they do break them -- because that responsibility has been "disclaimed." And although I have not taken anything to them that involved "trimmings, buckles, beads, ... bells [or] sequins," I have of course laundered things that have buttons. And they break buttons more frequently than any quality dry cleaning establishment would. Not only break them, but the button will be completely torn off and missing when you receive your garment back. And as I mentioned, they won't offer to reattach a new one. Still, if you don't mind reattaching a button or two, and you aren't cleaning anything valuable, you may want to take your things here. One other caveat worth mentioning -- I say not to take any garment here worth more than $15-$20 because their signs and the print on the back of their receipts also states, "The company's liability with respect to any lost or damaged article shall not exceed 10 times our charge for processing it." So, because they chagre only $1.35 to process a shirt, even if they completely destroy the shirt, they have stated that they will not pay you more than $13.50 for it (10 x $1.35). And since, as their name implies, they don't charge more than $1.98 for any garment, the most they would ever offer to pay you, even if they were being generous in their valuations (which they are not) for destroying a piece of clothing is $19.80 (10 x $1.98). Finally, the drycleaning can be mediocre (at other times, it is fine and you wouldn't know you had taken it to an extremely low cost cleaner). While I have had this problem only once, when I picked up my last batch of drycleaned shirts, they all looked like they had been processed with a dark sweater or three, because there was blue-black lint all over them. (Not enough to be noticeable from five feet away, but definitely visible when looking at the garment up close.) Since I knew that I could remove it with a lint roller, I only asked them to re-process one of the shirts -- the white one, on which the lint was most noticeable. But as I had known all along that they were not marketing themselves as a high-quality cleaner, this type of sometimes-low-quality cleaning is just one of the things you have to expect if you take something here. If these serious caveats don't bother you though, and especially if price is the biggest factor in selecting a cleaner, then you may still find it worth the cost savings to frequent $1.98 Dry Clean Direct. read more

Not the greatest cleaners but not the worst. If I could give it 2.5 stars out of 5 I would. Like many others have stated, I would not take my $500 suit here but for shirts, regular slacks and regular jeans (not the $200 a pair type), they are fine. I have never had an issue with the staff and find them to be mostly nice young folks. I have been coming here for maybe decade. read more

This place doesn't even dry clean! My husband and I are very particular about our shoes and clothing and we seen that they damaged few of my husband's boutique shirt and sweater. The owner Mr. Tehrani is a horrible owner and said he doesn't have time to talk and is too busy. I just wanted to see if he can do something about it, but his workers speak for him. The worker at the Aspen Hill location said out her mouth they wash their shirts. He has two locations Silver Spring and Aspen Hill. This will be a learning experience and I know never to come back to his dry cleaners. read more

They lost my skirt, tried to put it on me that I picked it up when in fact I did not. They told me on a monday it was not ready and come back later in the week. I returned thursday and nothing, no refund, no skirt, no customer service and admittance of fault. They claim there is no manager. Do not use them! read more

They ruined a $400 pair of pants I brought in. When I showed them the damage, they said something along the lines of "that's what happens when you clean things." I won't be back. read more

The WORST service I've ever received. If it was possible for a zero rating I would put it. I gave them a white blouse to dry clean it came back urine colored yellow, evidence that they use inferior products or that they don't clean them. And my biggest issue wasn't so much my damaged shirt but their response to it. First they tried to claim that it came in that color, basically calling me a liar. Then no attempt to compensate me or anything for the damage, they just looked at me with with blank faces. So irritated. Never going back there again and warn you not to go there either. read more

Dry Clean Direct - This is supposed to be white - Dry Cleaning Near Me - Silver Spring, Maryland

I'm usually not the type that writes a review unless I'm royally disgusted. After patronizing the place for at least 8 yrs they ruined a new Tory Burch dress by allowing the dye from a different garment to color transfer onto my dress. The dress was a hard to find ... sold out at Bloomingdales and Nordstrom and only available through the Tory Burch website at a price over $400.00. I had only worn the dress 3 times and it had been purchased less than a year ago. I had to visit the establishment on 3 separate occasions in order to finally connect with the owner -- the staff is useless -- and tried to pretend my dress wasn't damaged but that it was the background print of the dress in order to avoid getting into trouble. In having frequented here so often I got complacent about not taking expensive items here but learned a very costly lesson. I won't be back and the insult of handing me 30 dollars (the max reimbursed for a damaged item) for a ruined pricey dress without so much as even an apology reminded me not to waste my time saving a few dollars when you end up paying for it in the end. Be ware of this place and don't waste your time or money. read more

AVOID THIS PLACE AT ALL COSTS! A quick internet search shows how bad their reputation is. Dozens of people have posted about terrible experiences with this establishment. This is a place that deserves to be run out of business. It's clear that their policy is "we ruin your clothes or lose them, you get $30. Don't like it, take us to court." They also play up the angle of "the owner doesn't speak english" so it doesn't make any sense to talk to him. Any business that doesn't stand behind their work and take responsibility for their damages should not be supported. Not only have they lost my business, but I will now actively inform others to not continue to support them. MASSIVE FAILURE. read more

Do not go here. They damaged my suit jacket and when I took the jacket back, one guy tried to act like they had never worked on it even though he was the one who originally took it from me just a few days earlier; a second guy admitted they had "cleaned" it but said that I shouldn't have taken the jacket if it was damaged. Unfortunately for me, I didn't see the chemical-induced defects in the fabric until after I had left. They told me they'd take it back and try to fix it but I'd have to sign a document admitting that they were not responsible. Evidently, they've had this issue before. These guys are criminals. read more

They are C-R-O-O-K-S!!! This is the worst establishment you could ever go to. I had them dryclean my wedding dress about 2 weeks before my wedding, and they made it dirtier than when I initially brought it in. I literally burst into tears when I came to pick it up. After a lot of back and forth, and in good faith, I allowed them to re-dryclean it and when I came to pick it back up the second time, the stains were still there. My sister was there with me, and we demanded a refund. Instead, the owner came out screaming and telling us to get the HELL out of her establishment! Then she says she's going to call the cops on us and holds the dress hostage. This whole time she's screaming at my sister and I and calling us "professional thieves" all because we demanded a refund for them ruining my wedding dress! It was so bad we had to call the cops ourselves and we will be filing a suit against them! If you google the owners name, you'll also see that they abruptly closed another one of their locations and never gave the customer's their clothes back!!! I wish there was a negative star because they are not worth the one I'm giving them!!! DO NOT GO TO THIS PLACE!!! read more