Drip under the sink caused lots of water damage to kitchen and room below. Daniel G. led the crew…read morefrom PuroClean to expose and remove the damage. Even through all the loud dehumidifiers and living around the containment area, we were so pleased with Daniel's professionalism and keeping us informed. Not that I ever want to go through again, but at least now I'll know who to call!

Danny, Jay, and James were amazing! Great communication and great quality of work. Highly…read morerecommended!

Found Chris through yelp after a night of rain and wind blew my skylight cover off and water leaked…read morein to the kitchen. Worried there may be more water damage than visible, I gave Chris a call who picked up and made himself available even the same day. Chris made it out and gave an evaluation free of charge. The quote was significantly less than the big names, and when Chris recommended no demo after determining the lack of water, it was a huge sigh of relief. Within two days, had my kitchen dried as it should be, and recommended some next steps to prevent in the future that are realistic, affordable, and not just to drum up more business for himself. Overall very happy and satisfied with the company and work done. Would recommend and will use again if a similar situation arises.

After the 2nd heavy rain storm, in just a couple weeks, water found it's way into our house and…read moresaturated our Laminate plank flooring and wall baseboards. I found Chris through an internet search for water damage/flood repair. Chris was very responsive and contacted me quickly through email. I called him and he came out to my house a half hour later (after 5pm on a Holiday). He assessed the damage, gave me a clear explanation of what he intended to do to repair the water damage and quoted me for the work. It was all very reasonable, so we accepted and he immediately set up a fan and de-humidifier that same evening, to get the drying process started that night. He then came back the next morning to lift up the floor and open up the lower part of the wall to ensure proper dying and mold prevention. After everything was dried up, his associates did an excellent job repairing our floors back to their pre-flood condition (probably better than before). Chris was very easy to work with and he has years of experience in this field. He came across as trust worthy and took care of the problem at hand which I appreciated. Chris laid out a common sense approach, without upselling or pressure to perform services that seemed unnecessary. He was able to answer all questions clear and concise. If we ever do have another flood or water damage situation, Chris will be my first call!

Tim was 'johnny on the spot'. As soon as the plumber figured out the leak and got that stopped,…read moreTim stepped in and took care of setting up the machines and starting the drying out process. Good communication in answering questions and understanding my concerns.

The mitigation on my plumbing disaster was satisfactory, but Maxx Dry has failed to communicate…read morewith my insurance company. I paid Maxx Dry $4500 out of pocket for mitigation services, but they have failed to return my insurer's calls. I have sent texts and left voicemails but without their cooperation I will be unable to recover my costs.

I'd give 10 stars! Alex was a lifesaver in resolving the mold issue in the condo I moved into. I…read morehad a slumlord situation where landlord was out-of-state and had no sense of the condo condition. I viewed the unit when it was occupied by the previous tenants - understandably, it was a mess because they were packing, so I figured (as one would) that after they moved out and it was properly cleaned, it would be move-in ready by my move date. That assumption was my mistake. When I got the keys, I was shocked at the condition. It was not professionally cleaned (despite claims otherwise - it was insufficient), overall not move-in ready, and a dump (not maintained). There was mold and mushrooms growing and the smell was strong. I was so upset I wanted to cancel the lease. [**Note to renters: do not sign the lease until after you've seen the unit EMPTY. It's a red flag when landlord (1) does not show you the empty unit move-in ready and (2) wants you to move in immediately after someone moves out - it's insufficient time for maintenance and cleaning & you don't get to see the true condition**] Alex was quick to schedule the assessment and start the remediation process. He was thorough and top-notch in communicating with the landlord to resolve the issue. I'm very thankful for his detailed work because he discovered the source of the problem and tracked the mold down in every nook and cranny. It turned out the source was from the unit above and the mold was not only where I could see it but inside the wall and on the opposite side of the wall into the hallway. Multiple sections of different walls had to be cut. I'm grateful for this amount of investigative and meticulous work. I realized the importance of quality workmanship because (1) water damage is not just where you can see the damage and (2) it doesn't end with repair itself because you must find the source and fix it so it does not happen again. The result of his work instilled my confidence back in this condo. Due to this condo being in such poor condition, I later found more mold in a new area. Thankfully, it was not water damage but surface mold. Alex was so kind to come back and walk me through determining the extent of it (there's a difference in how far it goes into the wall). He walked me through resolving that, as well. He was educational and a wealth of information - he taught me what products to use to clean & how. It's hard to meet quality professionals in their craft so when I do, I make sure to acknowledge them. Thanks, Alex!

ALEX was sent by my apartment complex. He was unprofessional, very argumentive and defensive when…read moreit came to questions about his findings. He was reluctant about releasing any information regarding what he actually found. He walked around with a flash light looking at items as he came to the conclusion that any and all mold that was found in my apartment was from myself. He said the results I got from another inspection agency was inaccurate and that it only picked up mold because of the mold that was ON my belongings from an "in-use leak" that he found. But my question was where did the mold come from to begin with ? Was it not the reason he and a plumber was here to begin with, mm. The leak in the bathroom wall maybe? He went on saying in a smart comment "well you need to clean your windows it's in your contract" again stating that the mold had come from me not cleaning which is not the case. He recommended throwing away or cleaning all my belongings that had this "substance" on them because it would spread but said he couldn't tell me what to do, just suggest it which I believe was a cover up to get rid of any evidence OF mold in the unit. I had to repeatedly ask if he had found mold and after several attempts he finally admitted to finding mold the very first day he came into the unit however i was not notified until my own testing was done. He even asked me if i had questions pertaining to the results i obtained from another certified company but not his which amazes me because he had no reports to show me. I believe Alex works for the contractors (management) as he stated in previous reviews that didn't seem to peek his interest and is not at all concerned about the tenants safety and/or finding the cause just blame tenants. So I'm sure I'll get some threatening review telling me to remove this as he did with others but im speaking my truth based on interactions and experience with his service. I personally would NOT recommend, not ever you're better off doing it yourself Edit : Clearly Alex's LIFE is based off responding to everyone's Yelp review because that's all he seems to do aside from actually doing his job. Instead he places the blame on tenants to appease management because that's who he seems to work for! Seeing as you dont have the address how can you recall any of the findings? You can't speak on a plumber not finding anything because he did which is why he was there to begin with, the whole pipe burst SMART GUY ! Also you would want to be a little more professional when it comes to trying to call ppl slow because I never used AI although you should. Im sorry you want to make yourself look better but everyone is entitled to leave a review with how unprofessional you have been with them. And trust I know where mold comes from don't need your explanation about it but based on ALL responses including mine you absolutely love arguing especially with women. I guess that makes you feel more of macho man. Good luck!

We had a surprise leak from our kitchen drain line that crept its way into the garage ceiling…read more Probably went on for 1-2 months and it was so small, we had no idea it was there until our carpet started to get wet. Within 24 hours, Nathan was at our house providing an incredibly thorough assessment. He was clear, precise, and straightforward about the work that needed to be done. Over the course of a week, Nathan provided water and mold remediation, plumbing services, cabinet work, and drywall repair. Each step, we felt like we were a part of the process and well-informed throughout. Now, it's like the water damage never happened! Nathan is reliable, empathetic, and an incredibly hard worker. Within a system where it's so easy to get taken advantage of, Nathan's expertise and fair pricing allows for quality work to be completed without feeling like we were getting taken advantage of. If we ever run across an issue like this again, Nathan will be the first person we call!

Flood Doctor did the drying, demolition, and reconstruction of all water-damaged areas. This…read moreincluded replacing drywall, sub-flooring, tile floor, painting, and plumbing. Nathan was very easy to work with, especially in such a stressful situation. He was professional and knowledgeable. He was very accommodating, working with our specific scheduling requests and our adding repairs. He was meticulous in his work, ensuring all repairs were completed with a high quality of workmanship.

ServePro to the rescue. Time and again, with Pardee homes springing pipe leaks as much as they do,…read moreyou need a disaster mitigation team on standby. This is your team.

We have been used Servpro of Scripps Ranch/Mira Mesa for in San Diego for years…read more Thanks for helping us out, even if it's the middle of the night or on a weekend. Keep up the great work! Fantastic staff from field to office.

I had a sewer backup that ruined a good sized section of hardwood floors, cabinets, and wallboard…read more The remediation was handled by another company, but I used TSC for the restoration. First, let me go over the good aspects of TSC, then a couple of issues I had along the way. Taylor came out to do the initial inspection and build a quote for the damage. He was SUPER pro-active, and reached out to the insurance adjuster to add a few missing items on the first insurance estimate. He then adjusted his project bid to offset my deductible, so that I wouldn't be out of pocket for the major repairs. I thought that was very good business practice, as my deductible was fairly large. The contract process went very smooth, and Taylor was exceptionally pro-active and responsive throughout the whole bid and contract process. The estimate was approximately 6 weeks of renno. Five stars for Taylor. Up front I requested a few changes to what was previously in the house. First, I wanted high quality tile instead of the high-end wood floors. Second, I wanted a different (darker) wall color for part of the downstairs, and a couple of smallish areas that were out of scope for insurance coverage to be painted. I also wanted a different type of cabinet in the powder room (an upgrade). Finally, I wanted a grout that never had to be sealed vs. the regular builder grade grout. TSC agreed to all of these changes for a $0 change fee. I felt that was MORE than fair, and really made me feel good about the company as a whole. I frankly was expecting an up-charge for these additions. The actual restoration process wasn't quite as smooth as the bid/contract phase, but the end result was quite good. My main issue was the lack of communication from Paul, the project manager. We were under a very tight deadline, with almost no wiggle room. During the 6 week renno, early on there was a good 5-9 business days that no progress was made. I was getting nervous, so I emailed Paul a few times to get a firm schedule and check on the progress. Paul was always responsive to emails, but not once proactively reached out to provide a progress update. I always had to ask how things were going. The second hiccup was the lack of attention to detail at the end for the paint and caulk/grout. Twice I had to place dozens of blue painters tape markers on areas that needed paint touch up. TSC cheerfully did all the requested touch up (at no charge), though. But 95% of the touchup should have been caught by their staff and never made it to my level. But the touchups were done in a professional manner, and the finished product looks great. Never once did they complain that I was too picky or resist my touchup requests. To recap, TSC overall did a great job and if I had another restoration project I would certainly use them again. I felt they were honest, hard working, and in the end the craftsmanship was great. As I mentioned, if Paul could be a lot more pro-active in his communications, provide a rough schedule up front, and have the painters be a lot more detailed oriented at the onset, then it would have been a five star experience in all areas. The house looks great, even though it took about a week longer than the original estimated completion date. I am happy to be moved back into my beautifully restored house.

STAY AWAY!!! While the technician that came out did a good job and was professional it ends there…read more When you get the bill you will be shocked. You will start to receive phone calls and emails within days requesting payment. Should you not respond to them quickly enough, they will go so far as to contact a 3rd party and demand payment! You will be billed for work that was completely unnecessary and not in line with industry standard. You will be billed for hours that don't tie back to your records. When you inquire about these charges, not only will they refuse to provide any explanation or provide any records that support the hours billed, you will be insulted, they will be condescending to you and argumentative. All because you had the nerve to question the validity of what you have been billed. The office staff including the President of the company are the epitome of UNPROFESSIONAL, AND A TOTAL LACK OF MORALS AND ETHICS.

i'd like to leave a review based upon the exceptional work done in my home. Their services were…read morecompleted on time, quality assurance after flooring was completed. Thank you

The first rain of the year brought us a flooded bedroom wall caused by a leaky window. As a newer…read morehomeowner I didn't really know what to do. After filing a claim with my insurance I was kinda in no man's land. I searched yelp and came across flood fixers and reached out. Indea got back to me in minutes and was in my house in less than 2 hours. Not only did he give me peace of mind, but he guided me through the whole process and made it easy working hand in hand with my insurance until the last detail was resolved. If I ever have an issue with water, Flood Fixers will be my first call. Great customer service these days is hard to find and this company just gets it. Thanks guys!