Used the car manufacturer road side assistance. They in turn used Bradley's Towing and Recovery…read more After receiving several texts stating arrival time and several subsequent changes to arrival time, I receive a text stating "Come outside' . Tow service never calls when they arrive or knocks on address door, they just text saying drivers here come outside . I see text 5 minutes after it was sent , spent 20 minutes standing out side in snow . I call and text Bradleys NO ANSWER, I finally give up go in and call VW roadside assistance. VW roadside states driver drove by , did not see anyone standing by car. so he left . ( the car is in the driveway of the address given) Id say " CRAP SERVICE" By Bradey's. I'd also say maybe rest of the 5 star reviews are FAKE

Using my Roadside Assistance from Hyundai....and I was very pleased with the person sent... Brad…read morefrom Bradley's Towing & Recovery,...came exactly the time I was promised, promptly solved my issue [my bad..had manually turned on inside light and drained my battery overnight] and Brad was so understanding , very personable, knowledgeable and with a great smile on top of it all.... saying it happens a lot ..trying to make me feel better about what I had done. Definitely would recommend and won't hesitate to use his service again if need be as it was excellent!! This review is in Ottawa not Toronto??!!

JD from No limits is a blessing sent from above. I've called him a few times for myself and a few…read moretimes for close friends AND family!! Super polite and treats every vehicle like his own! FACT! He drove 15 hours to pick up my dream car not only that... burnt out his dullys for my car. Amazing guy. No doubt in my mind would this guy ever F**k ANYONE OVER. He's proved it multiple times. TRUST NO LIMITS AND TRUST JD!! These other tow truck drivers don't car about you health and if your ok.. they WANT YOUR STORAGE TIME. JD genuinely take care of you and make sure your car is safe!!! FACCCCCCT!!!

These guys help me out my car broke down, within 30 minutes he was there . Customer service is…read moregreat, not expensive at all. I would definitely recommend him.

Although we hope to never see him again (cause that would mean we broke down again), we had a great…read moreexperience with Frank. He was very kind and did his best to keep our family in good spirits while being efficient in getting our car to its destination. Highly recommend!!

From the owner: 24 Hours Towing Service.read more

The towing industry may be notorious for being infested with shady operators, but Ontario Towing…read moreisn't one of those. When my car stopped dead Sunday night (fortunately in a lightly used left turn lane), I needed my car towed to my neighborhood garage. The truck arrived within the promised 20 minutes, the driver delivered my car to 16 Servicentre, and he dropped me off at home -- all for less than $200.

I cannot express enough gratitude for the outstanding towing service provided, his professionalism,…read moreexpertise, and prompt response during my time of need were truly commendable. Thank you for your unwavering dedication. Highly recommended !

My mom and I were driving in the dark when some kind of debris from the road got into our wheel…read morewell. We pulled off the 401 to see what had happened, and we heard hissing- our tire was punctured. Because it was a new car and I was having trouble using the jack, we called CAA to get our tire changed. We are SO thankful that it was Bill's Towing and Recovery that answered the call. Bill was friendly, funny, and most of all, really helpful. When he took off the tire, we could see there was much more damage to the car than we had originally thought. Two of the doors had been damaged, and a filter literally fell out from under the car as the wheel came off. He warned us that the car probably wasn't safe to drive, and it should be towed to the dealer. In addition, due to the amount of damage that was done, that we needed to contact the police to have a report made. He stayed with us throughout the process, made sure everything worked out with the police, and even made an arrangement with the CAA dispatcher when we called VW roadside assistance to get a tow so that we didn't have to wait an hour for another tow truck to come. Bill got us back to Ottawa safely, and even charged my mom's phone which had died in the process. He had assured us that he would wait with us until our ride showed up, and was absolutely fantastic with the car he towed. We could not have asked for a better person to help us out in a potentially really bad situation. We would HIGHLY recommend him for any future towing needs.

From the owner: Bill's Towing and Recovery has been serving the Eastern Ontario, Ottawa and Morrisburg area for…read moreyears and we want to earn your business. Our customers love that we are timely and professional when it comes to all their towing needs. We're available any time of the day so give us a call in Morrisburg today. Light, Medium and Heavy Towing.

Mike was super quick and hooked my car up with care, and gave me a ride back to my destination…read more highly reccomend

Arrived earlier than the insurance company stated they would be there. Very careful loading and…read moreunloading vehicle

Locked my keys in my truck with it running. They were there within 15 minutes like I was told. Both…read morethe dispatcher and driver were Awesome! Thank you guys!!

This is a great company to help you when your luck goes bad. They arrived at the scene of my…read morecollision with a few minutes with two trucks. The driver went way beyond the work required. Bought me coffee on the way to the police collision center, got me the collision form and a pen, waited patiently for over an hour while I made the report, waited happily while I filed a claim with the insurance company, then drove to CarStar. The tow operator went out of his way to look after me and make the best of a lousy situation. The towing fee was fair and the service was exceptional!!!

In May 2016, a careless lane change from another driver resulted in a dent about 6" wide on the…read morerear quarter panel of my 2015 Scion FR-S. The point of impact also occurred on the bodyline, which likely added more labour costs to the damage. An insurance bailout was no longer a viable option, as my insurer notified me that the accident was deemed to be a 50/50 fault (much to my dismay). The only offering from them was waiving 50% of my deductible. However, if I proceeded my premium would have alarmingly increased 340$. Without a witness and police report, I should have expected this outcome from my insurance company (lesson learned). I already obtained an estimate from the accredited Tony Graham Collision Centre (https://www.yelp.ca/biz/tony-graham-collision-centre-ottawa), which was north of 2000$. I tried another Insurance-designated shop, Fix Auto on Bentley Ave (https://www.yelp.ca/biz/fix-auto-nepean-nepean). Their estimate nearly matched Tony Graham at about 1900$. Subsequently, I decided it would be more cost effective to foot the bill sans-Insurance. I am quite certain that I sufficiently prospected all of the highly-ranked/starred auto body shops in Ottawa according to Google and Yelp. After I mapped out these shops, I drove to each and obtained estimates. It was not an easy or glaring choice, as a number of shops presented competitive estimates and friendly service. The repair time was virtually identical at all shops (3 days). JR Body Shop on Jamie Ave (https://www.yelp.ca/biz/j-r-body-shop-nepean) was my first consideration, as I serviced my first owned car here (1986 Toyota Corolla) with them between 2003-2006. Their estimate was about 1200$. I received a similar estimate (1000-1200$) around the block from JR at MK Auto Body (https://www.yelp.ca/biz/mk-auto-body-ottawa-2) on Bentley Ave. I then checked out a shop in the Billings Bridge area - Art's Auto Repair (https://www.yelp.ca/biz/arts-auto-repair-ottawa) on Kaladar Ave. Their estimate (800$) and service was exceptional. I believe my repair window was only 1 day here too. So I short-listed Art's to the top of my list so far. My next planned route was the Glebe as there were a cluster of shops in that neighbourhood. I received my lowest estimate at Adriatica (https://www.yelp.ca/biz/adriatica-paint-and-body-shop-ottawa) on Beech St for 600$ - however the paint would not be blended. I thought blending was an implied SOP when painting cars, so I did not want to risk a colour mismatch with the other adjacent panels. Next, Aleks on Gladstone Ave estimated 805$ (https://www.yelp.ca/biz/aleks-auto-body-works-ottawa-3). Milano Auto Body & Paint (https://www.yelp.ca/biz/milano-auto-body-ottawa) on Aberdeen St became another leading consideration due to their great professional service. Their estimate was 836$. This was the first shop where I felt I received a comprehensive estimate, due to the fact that I left with a breakdown of all the labour, parts and costs (similar to what I received from my Insurance company). However, their next appointment was not until the following month. So I favoured Scotty's (https://www.yelp.ca/biz/scottys-auto-body-ottawa). Although my preliminary estimate was 1000$, my appraiser dropped it to 800$ after discussing the blending/repainting with his team again. My legwork with competitive estimates at other shops could have likely been a factor as well :)  Similar to Milano's, I received a document from Scotty's using the same Audatex estimating platform. So I had 4 estimates in the 800$ arena. A conclusive factor for Scotty's was that they also repaired some minor front-end damage at NO EXTRA CHARGE (there was basically some scrapes and small dents on the bottom of my bumper). Finally, my car was actually ready in 2 days, in contrast to their expectant 3 days. The finished repairs were exceptional (before and after pictures posted with my review might not be vivid enough). There were no signs a dent even existed, bumper unscuffed, and more importantly seamless paint blending. From various vantage points, I did not notice any different shades of red between the repaired rear panel and the undamaged door panel.

I and other family members have be going to Scotty's Auto Body for many years. The reason can be…read moresummed up very simply, EXCELLENT WORKMANSHIP, REASONABLE COST AND HONEST AND FRIENDLY SERVICE. Remarkably, I don't know anyone who has had their vehicle(s) repaired by them who did not feel completely satisfied with their service. i have and will continue recommending them to others. Scotty's Auto Body deserves special recognition for standing out amongst its competitors. Allan Cracower