My 68 year old husband had knee replacement therapy on April 1st. His pt was set up through this…read morecompany five days later by Rachel, who came to our house. A therapist named Bogdon was assigned to continue the therapy. Bogdon came twice a week, and I noticed he was only staying in our house for 30 minutes maximum. (The ortho surgeon had said the sessions would run 45-60 minutes) During that 30 minutes, Bogdon also spent time taking vitals and checking in with Bill, my husband. On the third week, Bill asked this man about the shortened sessions. The man replied: 1. "I have to get in 8 sessions per day to make the living I need to make." 2. "I've scheduled my sessions on the hour, so I have to leave early enough in order to get to my next session in town." 3. "Most of the senior patients I work with cannot handle more than 30 minute sessions." 4. "If you do not like the way I am doing it, find another therapist at a different company." In addition, there were times that my husband would look out the front window at the time Bogdon was supposed to be starting (on the hour!), and would see him in his car, just sitting there. It looked like he was looking down at his phone. Then he would come in the house, late. After my husband brought up with Bogdon the issue of the shorter sessions, the next week, a NEW therapist suddenly showed up to work with him! Unfortunately, that therapist only was able to see him for ONE session that week. However, he came for the full hour of time. My husband started with a new physical therapist (and company) this past week, and said it was like a "night and day" difference! The therapist was dedicated, caring, on time, and effective. My husband wished he had not WASTED the first four weeks of his recovery with Sequoia and Bogdon.

Coordinating care with the Sequoia team has always been professional and prompt. I appreciate how…read morethe team there serves our community and coordinates with other healthcare professionals.

Service is good. Experienced Nurse, physical therapist and excellent Aide who helps washing …read more I would give it a 4-5 star if their people can give patients a fixed time weekly schedule ahead of time Instead of chasing them to ask for time of arrival daily. I am appreciative of their caring attitude.

I will not use their service again. Lot of things could have been better. First they did not…read moreschedule the visits on time (delayed by 10 days). The quality of PT is below average.

From the owner: Perpetual Care provides the best home health care services to you or your loved ones. 24 hr on-call…read morecoverage.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I have used personnel from St Joseph's a few times while recovering from knee and hip surgeries. I…read morehave found their RNs, physical therapists, and home health aides all generally experienced and professional and courteous and just excellent at what they do. I will continue to request them after surgeries. There was only one home health aide that seemed to be less experienced and I had to explain things to her.

Terrible nursing home. They kept saying that it's a skilled nursing facility. But it has long-term…read morecare for as well, therefore it is still considered a nursing home. 3 Elders would share 1 room with 1 toilet / bathroom here. It smells at this nursing home. Social worker who works here is unlicensed since California Law would require social workers to have a licensed social worker if the facility has 150 beds or more, in which this facility doesn't have. Without a license it's hard to keep the social worker accountable. Social worker here threatened us with laws, yet she herself wasn't licensed and our complaint to the California Department of Public Health for their wrongful actions caused the facility to receive a ticket. The social worker and management here tried to keep our loved one here longer than intended to continue to bill the insurance which was shady. Once Medicare started to not pay as much any more for short term care during the pandemic, then we find it that the social worker kept pressuring us to get our loved one out. The social worker here kept interrogating us if our loved one had 24 / 7 care when the nursing facility here had patients who became infected with Covid and passed and they themselves had elders who had falls within the facility. The owner had both a long term and a short term care facility. Their ultimate goal is to find a way to bill the patient's insurance to the max. or sense of actual care or compassion. Don't keep your loved one here. We had financial elder abuse and emotional elder abuse incidents with them. Luz was an unlicensed social worker and the most abusive and unprofessional social worker I've seen in my life. Let alone she has a thick accent. She acts like she's some sort of law enforcement officer when she wasn't even licensed, and her intent was to keep the elder at the facility longer to keep billing their insurance. She doesn't let the elder get the COVID booster. She acts like you don't have the right to talk to her. The most bit...y, ugly, non-compassionate. and most lazy social worker I've ever seen. Don't be afraid to argue against her. I am pretty sure many have verbally fought back against her. She should go to h..l for being abusive towards family and elders.

We had a very positive experience at Milpitas Care Center when my parent checked in for respite…read morecare. They took extra care in learning her routine and needs. We were able to rest assure that they were in very caring hands. They had very open communication and kept us updated. I would recommend them to any of my friends. The staff was delightful and my parent felt safe.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

We selected Vitas Healthcare for my dad via referral from Good Samaritan Hospital in San Jose. My…read moredad received the hospice care at Good Samaritan also because transporting him home would not be dignified for him. The nurses and supporting staff who took care of him and his medication administration are Good Samaritan staff. We saw and spoke to the Palliative Care doctor and nurses daily. Vitas sent a nurse daily and I had a million questions every day and every single person, whether they were Good Samaritan staff or Vitas staff, were extremely patient and answered all of my questions. Vitas has a 24/7 call line and there was always someone available to answer my questions, even at 2am. I had to take time off work and the Vitas Office personnel was so accommodating at filling out my FMLA paperwork. They responded to phone calls, texts, and emails very quickly. My advice: please take advantage of your FMLA and State Disability benefits. It is another layer of support and don't let the paperwork fluster you. There are social workers at Vitas who can help you! My dad was very comfortable and at peace during hospice care. Family and friends came to visit and say their goodbyes while he was still lucid. It was not easy but he was no longer in pain. Hospice care provided our family the opportunity and support to enjoy our last days with him. We were able to let go knowing he was loved and well cared for. After he passed, I had a very difficult time coping. I received mail from Vitas offering grief counseling for up to 1 year after my dad's passing. I decided I really needed it. The Chaplain is this amazing person who walks you thru the grief and helps you hold space for it. He encouraged me on days I needed it most. We had weekly sessions but was always there at any moment. He gave me coping tools and helped me get thru this very difficult time. He is truly an angel. He still follows up with me to this day. July 2026 is the anniversary of my dad's passing. I can't believe it's almost a year already. I felt like I needed to share my testimony so that families can find comfort in knowing that there are people and agencies such at Vitas who support this part of life. Please ask questions, be ready to pivot, and be present with your loved one. I am truly grateful to the people who supported my dad and my family.

I am grateful that Good Samaritan introduced me to Vitas Healthcare because I don't know what I…read morewould've done without that option being offered to me. My wife was admitted to San Jose's Good Samaritan Hospital in late November 2024 thru the ER, then cardio floor, then ICU, and back to cardio. This was after series of hospitalizations and rehabs over a five year period or so. She lost her appetite, became agitated and suspicious of being in a strange place. The attending doctors didn't know what to do. After consulting with the palliative care doctor and discussing with immediate family, hospice was the option I decided for my wife because staying in the hospital was not helping. She was released on December 11, 2024 and transported back to the board & care home that she had only started in early November. The local San Jose Vitas team that cared for my wife was tremendous and there have been no out of pocket expenses throughout. Vitas coordinated and setup a hospital bed, oxygen compressor, other supplies and meds for my wife working with staff at the care home. She continued not wanting to eat, and her physical self rapidly declined. A month after she returned from Good Samaritan she passed away on January 8, 2025. The entire team maintained contact with me on her situation because it changed from weekly to 24 hour care quickly. The team includes a case manager nurse (Jackie), social worker (Hyun Ah), doctor (Dr Han Yu), CNA (Agatha), on-call nurses, and chaplain. I am particularly thankful for Vitas because they offer counseling and therapy through their chaplains. I asked Jonah if he could officiate for my wife's memorial service at sea in late January; and he agreed to also compose her eulogy with me. About a week after our service, I reached out to nurse Adina who was with my wife when she died because I felt guilty not being there. She was so kind and reassured me that my wife peacefully passed and was in no pain. That my wife felt the presence of our family who visited days earlier and carried that with her. Chaplain Jonah and I maintained a year long connection through weekly therapy sessions, and recently continued with a three month bereavement dinner group he coordinated for other members that have lost loved ones. Making those connections has been comforting because it does help to know that you're not alone and that others going through this process are also having a difficult time because grief is not a simple thing to deal with, and different for each person. It is an ongoing journey learning to navigate loss and grief.

Excellent staff, very pleased with this facility. My sessions were excellent and the…read morerecommendations made by my therapist were very easy to follow up at home.

I had to return this year for some additional sessions. I…read morestill receive excellent care service from the therapist, she really focus on my case. Also, I always had a great experience rescheduling appointments in this business. They are flexible and understand when there are unexpected situations. The place is clean, nice, with all the equipment in excellent condition.