We have recently had to postpone our wedding from July 2021 to April 2023 due to COVID restrictions and us living outside of the UK. We contacted Dave about our videography booking. Dave emailed back to say that due to the fact there are no restrictions in the UK this would need to be a cancellation. We have no problem with this and we believe as a business he is within his rights to do this (even though our contract clearly states that we can postpone if the date is available).
However, what I cannot condone is Dave's complete unprofessionalism and lack of customer service. The email we received back from Dave to inform us of the fact we would need to cancel was rude, snappy and completely lacking any empathy. Throughout the email he proceeded to talk (rant!) about over the previous weeks and months he had just received negativity from customers who don't understand his situation and how COVID has impacted his business. We understand that so many businesses are struggling at the moment but given that Dave has no understanding as to why people may have had to move their much anticipated wedding (job losses, loss of earnings, social distancing, limited numbers to name a few) he should be a bit more understanding of other peoples situations. This pandemic is impacting everybody.
To sum up, Dave was rude, arrogant, dismissive and his customer service terrible. Avoid booking with this company. read more