Really horrible service. Not one "hello" or "can I help you find something?". In fact I was met…read morewith looks verging on hostile. I left the items I was going to purchase and decided to get them online. This store's staff is the reason brick and mortar stores are fading. I gave one star for the inventory.

Buckle is a little bit expensive but they have great selection and when I have been there I have…read morereceived great customer service. I needed a gift for my friend and I failed to find anything elsewhere but the sales rep did a great job of pulling out several shirt combination's. I was able to leave happy with my purchase, and a gift receipt just in case.

TL;DR-SHOP HERE! To…read moreset the scene: It was my sister from another mister's birthday. It was 100+ degrees outside. I was mildly carsick, we were sticky from the heat, and had no plan for the day. Mom suggested we stop by this place...I'd never heard of it, but WE LOVE SHOES so of course the answer was yes...especially when told we would find styles and fits there we would be hard pressed to find in any other brick and mortar around the scablands of SE Washington. We walked in and I was AWESTRUCK by the old vintage styles lined up on the top, left-most wall. While disappointed they weren't for sale at the time, I spent a good amount of time fawning over them before blowing pass the standard inventory and moving onto the clearance section. NOTE: I am 100% guilty of buying crappy, flat, unsupportive shoes because they are cheap. I am a miser by nature in all the wrong ways. Those same shoes I waste money on, I end up only wearing them once or twice because I hate how they feel, and had given up on finding beautiful shoes that were also comfy...the shoe-nicorn, if you will. After perusing the clearance section and finding a couple of cute pairs, I ventured into the wild, untamed land of *gasp* the standard priced shoes. I was rendered speechless. Beautiful riding boots? With wool lining? THAT ALSO FIT MY BIRD-CALVES?? YES PLEASE! My elation was soon followed by despairing over the pricetag. Multicolored Reikers that felt as though I was walking on air!? They immediately made me feel like a better, more well-rounded version of my self...again the pricetag. About this time, the owner noticed me flitting from display to display with stacks of shoes in my hands, trying to figure out which ones I needed vs. which ones I NEEDED...all while my sister looked on from the birkenstock display with a look of amusement painted on her face while chatting up an old wise-acre trying on his own set of magical footmitts about how ridiculous I was...and she wasn't wrong. The owner sat me down with my spread and measured my feet...something that hadn't been done since I was knee high to a tall grasshopper. We discovered I was a 39 and she set about helping me pick out a handful of shoes and boots I was enthusiastic to try on. After getting the size and back-room order from my cohort, she flitted off while I gushed about this store and chatted with the same wise-acre who had transformed into an elderly gentleman who's poise and grace was unmatched now that he had been fitted with his snazzy new pair of kicks. The owner returns... Now came the fun and most emotionally compromising part...the fitting. I Tried on two pairs of Reikers (pumps and boots). The owner laughed and looked quite pleased as she watched my soul being reborn in that moment and I learned a valuable life lesson which I will attempt to articulate now...you cannot put a price on good footwear. As comfortable as those Reiker boots were, the owner told me "hold on just a sec...I think I have a boot for you that would be an even better fit" and she disappeared into the back once more. I eagerly awaited her return and was so pleased once she did. I was presented with the most comfortable Spring Step boots I could have ever hoped to find. Waterproof, temperature regulating, and SNAZZY! I entered that store not intending to purchase anything at full price and left with two pairs of fancy new kicks (between the three of us we left with five pairs). I have never in my life had better customer service or been more pleased/amazed with the quality of merchandise I was presented with. I have gotten so much use out of those two pairs of shoes since August and I can promise I will be back for more!

Sad to see another store closing. Drove by today and saw a for lease sign in the windows. Use to…read morelike finding new summer shoes/sandles.

Manager here was very rude. She was on her phone while talking to us, she assumed we deleted our…read moreaccount just to receive new coupons. Customer service overall was terrible.

Everyone is super nice here, customer service is always great and they always ask me for a fitting…read moreroom when I have a few items in my hand! Janna and Carlie are great leaders and they always have a smile! Clearance is always full with lots of great stuff in there to buy! It's a great place for young adults who are outdoorsy!

We were in & out in under 30 minutes, no waiting! They measure your feet & discuss pros/cons of…read morevarious footwear & sizing options. The customer service was exceptional. We were highly impressed with not only the knowledge of their products, but familiarity with local industry & their requirements for footwear. We HIGHLY recommend this store!

Went here for a pair of boots and got amazing service. Very helpful and knowledgeable staff. They…read moredefinitely take the time to help you find the right pair of boots for you. In stock items can be hit or miss but they were more than happy to order a pair of boots that they didn't have

Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.

Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

Excellent service. She knows what she has and lets us try on different shoes. We were not able to…read morefind shoes but she still made us feel at home

I won't go into huge detail because I do not want to waste any more of my time but I am wholly…read moreunimpressed with the customer service at The Dance Shop. Incorrect information given, my time wasted going back and forth when I was told an item was ready, then I arrive and am told it isn't (when a simple tc would have saved me time), no response to my email and then when my item was finally ready, the employee gave me two left shoes of different sizes. My daughter needed these items days ago and when we finally thought we had them in time for her performance we still don't. Employee even blamed me for the misunderstanding stating "you must have misunderstood the voicemail." Which I did not! I always prefer to shop local businesses and unfortunately this is one of the only dance supply shops in the area, but I'll take my chances online in the future!

Amazing service, wide variety of men's and women's for all season. Amazing leather jackets of super…read morenice quality and the DISCOUNTS!!! Omg the price point on the product at sale is so shocking. Totally winning at lucky