I love this store I just don't like the service every time I go I never get any kind of help but…read moreother then that the store is amazing the shoes are cute and you always get really good deals I just recently saved $20 off a pair of sandals that would of cost about $40 in total. You just have to shop and you get points those points lead you to discounts. (:

I have always loved shopping at DSW decent discounts, large selection, all a girl could want for a…read moredesigner discount store....But doing away with the military discount seems rude to me :( Not that it was a huge savings (just 10%) but for some reason, having the discount and then taking it away is worse than if they had never had the discount before. 1 star seems extreme but I have always loved shopping there since they were a friend to those that served our country... Interesting the things that foster consumer loyalty and that is what kept me loyal to them. Sadly... I still purchased a decent amount of shoes from them... But maybe I will try to avoid the pull of their magnificence a little more because of that little low blow though :)

Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

I was in last Saturday, when I walked in and saw the line I groaned I had a return and saw 1 person…read moreworking the registers and a pretty long line, but she was amazing, Rose was awesome she was quick and friendly and was even greeting everyone as they walked in I was very impressed with her customer service, and she got through the line quickly and professionally, other employees came up but no others jumped on cash registers and she did a great job they are lucky to have her.

They have great stuff/deals which is why I am giving them 3 stars but I cannot stress this…read moreenough... BE CAREFUL WHEN YOU SHOP HERE. KEEP YOUR RECEIPT. Here's why... I have had not just one but 2 incidents here where the cashiers have screwed up. I don't know if they're overworked/not getting enough breaks or something but some are like zombies. And very much not paying attention. First situation - I came here and bought a bunch of things including a sweater that had security tags. Came home and realized they weren't removed. Fabulous. (By then I had thrown the receipt away) Drive back to the store. This quickly turned into an hour long ordeal of having to look up my purchase on their system to confirm that no, I did not steal it, before they could take the darn thing off. I mean I understand security is important but the whole thing stank of underlying "suspicion" to me. Like they seemed so ready and eager to just say there was no record of my purchase because I couldn't produce a receipt and there was nothing they could do for me. (Yes, they did eventually find it) Second situation - went there recently and had a total shopping spree. But the girl who rang me up was not only rude/unpleasant, but also totally screwed up. here I am taking my sweet time looking at the impulse buys near the front. I was excited to see they had some Made in Canada stuff and I was no rush to leave right then. There was also nobody else in line. The cashier in front of me was wrapping up with someone else so I figured I'd go up in a minute or two. Then I hear the girl next to her yell "Next in line!" and kind of ignore it. Like I figure she can clearly see I'm still browsing. Not even 20 seconds later ... "NEXT IN LINE"... And at this point I'm a little shocked and I'm like "Yea I'll be up there in a sec! I'm still looking!" But then I felt kinda awkward/rushed and I obliged. This chick was in NO mood to be in customer service. As I put up my items I told her how nice it was to find nice dresses. Zero response. She then asks me if I want a bag (I came up with a cart full of stuff. Umm yea?). I ask her to please use multiple bags. I'm also trying to make things as convenient for her as possible, figuring she's just tired. I take off the hangers as I give her the dresses folded. I remove one bag that she filled up, then notice one other bag still on the bag hooks up as I run my card. I finished my purchase and turned to grab my bags. This girl didn't bother to remove the second filled bag from the rack so I went to grab it myself. I kind of looked at her to make sure there was nothing else. No response. Grabbed my two bags and left. I get home and unload everything to put stuff away. I notice immediately I am missing stuff. It dawns on me that yes, there WAS a third bag! One I had no way of seeing or knowing was there. I called the store. The associate told me that Lo and Behold, a bag was left! I told them exactly what was in the bag to verify my claim. Luckily, there wasn't a lot more security verification after that and the women who helped me were pretty nice. So clearly they do have some responsible people who work there but you just need to be vigilant with the cashiers. Ross has become synonymous with hassle in my mind but I'll be back cause I love their stuff.

Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.

I went in and looked for scrubs a month ago, I could not seem to find the size for the styles I…read morewant. I would look for different stle just to find something that I can take home that day because that is the purpose of going to the Uniform Store vs. buying online is to be able to buy scrubs RIGHT AWAY. After browsing the store and changing my choices just to find the right size, still to no avail. The lady at the store told me she can order it for me and will be delivered in 2 weeks and they will call me when they got it. I was already thinking, I made a mistake because I usually order from koihappiness.com for a lot lesser price and I can get it in less than 2 weeks but I do not know, I did agree to order it anyway. After more than 2 weeks, I checked for my order, I was told sometimes it takes more than 2 weeks and found out they got my number wrong too. I waited until after 3weeks, I called again, lady says,I will get a text when it comes sometimes there is a delay in delivery. Finally, today, after a whole month, I called again, she asked me for my phone number again and description of my items then she would call me back and let me know what was going on. After a few hours, I got a text, saying my items are back ordered and it will take 2 more weeks to get delivered. I have finally had it and demanded a refund. Apparently, my money will get refunded in 7 days. We will see if that will happen.I will keep you updated because, there are some incompetent employees in that store and I will never do business with them anymore. If I were you, I will just order my scrubs online.

I've had to come here a few times to get stuff for my wife. She's a nurse and Uniforms Northwest…read moreseems to have the best quality scrubs we've been able to find. She also likes to get the compression socks because she is on her feet all day, and they help maintain circulation. The prices here aren't that bad for the quality of the product. I've only been here a couple times and I've always had great customer service.

We were in & out in under 30 minutes, no waiting! They measure your feet & discuss pros/cons of…read morevarious footwear & sizing options. The customer service was exceptional. We were highly impressed with not only the knowledge of their products, but familiarity with local industry & their requirements for footwear. We HIGHLY recommend this store!

Went here for a pair of boots and got amazing service. Very helpful and knowledgeable staff. They…read moredefinitely take the time to help you find the right pair of boots for you. In stock items can be hit or miss but they were more than happy to order a pair of boots that they didn't have

Good store and whatnot, but I was there recently, and I have bad social anxiety and decision-making…read moreskills due to multiple factors, so I took some time to decide on what I wanted to buy and when I finally did a lady who worked there (who was relatively old for a spencers employee, I'd say anywhere from mid thirties to early forties) tries to accuse me of stealing and that was insanely rude and made me very uncomfortable. so yeah, pretty chill. If you see a middle-aged white woman, come back later because she's not a good person to even be in a room with.

Fantastic service. Great escape from the shitty world. Fantastic queer safe space. Generally pretty…read moreaffordable and I like the lack of age limits to buy adult items. Overall 5 stars

I love this store! I always find something cute. And they carry larger sizes. They have sensible…read moreclothes as well as trendy fashions. Shoes, bras, underwear, everyday clothing, dress-up clothing, jewelry, and more! And the associates are always so helpful! Sometimes I feel that they are a bit pricey but I end up wearing the quality clothing for years. And they do have great sales and a clearance section.

I purchased several items from the online torrid store. I had recently moved, and Torrid had…read morecorrectly sent bills for previous purchases to my new address. After completing the most recent online order, I noticed the order had my old address. I immediately called the customer service number to let them know that the address was incorrect. The person I talked to said there was no way to change the address once it was at the warehouse - which made no sense to me. I called back about an hour later, and the 2nd person said that she would call the warehouse and get the address changed. The change was never made, and the package was sent to the wrong address, and I never received it. Since then, I have been plagued with calls from Torrid and the Torrid credit card company about payment of goods I never received.