I have purchased at Runners Soul many times. Even when it was busy I was acknowledged. Today we were not. I brought my mom in to get some new walking shoes. They said nothing to us nor did they act like we were even there. I walked my mom around and we chose two shoes for her to try on and sat down. Nothing. We waited for awhile and decided we were not needed for a sale so we left. I can not believe the lack of customer service and it made me sad. I was excited for my mom to talk with someone about what was best for her and that is not what we received. read more

This is where I always buy my shoes! I shop local first and this place is the best in town for running shoes. Friendly, helpful, knowledgable and the place is always busy which tells me I'm not the only HIGHLY satisfied customer. read more

Wow factor! My 1st experience shopping for tennis shoes @ Runners Soul here in Kennewick. Owner, Scott offered phenomenal customer service & product knowledge. There's nothing like a family owned company for the greatest service. This is our new store from here forward! read more

Scott helped my friend Rose, who is 90 years old, find a pair of shoes that give her great support. He was very friendly and extremely knowledgeable. I would definitely recommend going to Runners Sole to anyone looking for good comfortable, yet supportive shoes. read more

I came into this shop to buy shoes to alleviate my runners fatigue and bad knees; my mind was dead set on some fancy shoes I see everywhere in the gym. After my experience at Runner's Soul I walked out with some amazing New Balances that I would have never considered! Why? Because awesome sales people like Scott shares a lot of time, energy, and knowledge to help me make an informed decision on the best running shoes for my needs, not necessarily what's expensive or popular. Scott had me try on several pairs of shoes, go for a jog, as well as share the pros and cons of each while considering my running demands and preference. I didn't feel forced to buy a certain brand and were great with me even when I forgot my wallet (Sorry!) When the weather breaks I'll certainly be coming over for a new pair of shoes. I look forward to seeing what's offered next! read more

Excellent knowledge, service and selection. Good value. I'm am very pleased and will return.

I came in today looking for a new pair of shoes for cross training after recommendations from several friends who have shopped here. I was excited to have assistance in picking out the best shoes for my feet/needs, and prepared to spend $ accordingly. The guy who "helped" me said their shoes were for moving forward (running) only and didn't seem very interested in actually helping me. We didn't even get past the entryway nor did he offer to try to help me find any shoes. read more

Good selection of running shoes, better than REI. I also like to support a local business.

Awesome customer service! Helps you pick out the perfect shoe for you and your needs.

I highly encourage anyone needing a pair of shoes to run or walk in to patronize this wonderful place. This place is full service. The expert advice and assistance is from a time when people actual gave customers service. Not the case in 2018, save for Runners Soul. I was greeted and then a consultation began. I was assessed for my balance and walking style. I was informed I over supinate and then she brought out in total 6 pairs, laced them and tied them for me like I was a 5 year old. It was great. I settled on a pair of New Balances and they are still doing me good 2 months later. I will go back again and again. The wonderful woman that helped me will be moving to Walla Walla to open a new store so I'm not promising the same service I got but I was assured that all of their staff are trained to provide the same service she gave to me. read more

If you are particular about your running shoes, prefer the hands on experience of store shopping instead of online ordering and want to try out some great brands that are harder to find else where, then Runners Soul is the place for you. Seems like running shoes have really been changing and creeping up in price point lately. I usually have a few go-to brands, but I was finding it more difficult to find something that I was happy with at department and sporting good stores. So for my next purchase, especially considering my price point I wanted to explore other well-known brands and really get a "feel" of what they had to offer. I was happy with the selection and experience. Sometimes you walk into a store and the staff doesn't give you the time of day, but here the clerk was friendly, knowledgeable and attentive to my particular needs. He brought out a pair of Asics, Brooks, Mizuno, Nike and Saucony for me to try on. I walked around in them and was even offered the option to try them out, outside on the pavement if I desired. He was with me the entire time it took me to narrow down my options. I walked out with a great pair of shoes. For being a smaller store their prices were comparable to other locations in town, which is great. I'm not sure what their lowest price shoe is, but the store fit my particular needs. I'm so glad I decided to check out Runners Soul, I live in Kennewick so this location is very convenient for me. I will be coming back when I need to purchase my next pair for sure. read more

Runners Soul - Store Front - Shoe Stores Near Me - Kennewick, Washington

I recently bought a pair of #Nike shoes that squeak, at times unbelievably. The owner told me it was a situation where they send them back to @Nike, and wait six to eight weeks. I happen to be moving, out of the area. Besides that, what happened to the customers come first? I understand that Runners Soul is a middle man, but I am the one with the cash. read more

Runners Soul - Shoe Stores Near Me - Kennewick, Washington

These people really know shoes... and feet! Honestly, I wasn't sure what to expect but I found knowledgeable staff and extraordinary individual attention here with no pushy sales pitch. When I left, I was thrilled to have supportive, comfortable shoes that are already helping with (what was) a painful foot situation. I will gladly recommend this store and will most definitely be back next time I need quality footwear. read more

The people here are just awesome. I've been struggling with Achilles tendinitis for months and they helped me find a great pair of shoes with the proper support so I can run without pain again. read more

Knowledgeable staff very friendly. I'm not a runner unless something is chasing me. They are understand hiking and know the local trails very well!!! I told them where I go and what I enjoy. They got me into a shoe that more than met my needs and hiking style. Great business. read more

This is the best place to get good running shoes. The employees are super helpful and made sure I got the best shoes for what I needed. I was referred here by my rheumatologist and am so very thankful I took that advice. When my favorite shoes were discontinued, they helped me get the closest replacement which worked perfectly. read more

Scott was awesome. Super informative and helpful in my journey of finding the right pair of shoes for me. Highly personable and truly cares not only for the business but for its customers. read more

I came in to find running shoes and get a professional opinion on a good fit for me. The staff was excellent and put me through a process of getting me into the perfect shoe. I will come back here for my next pair of running shoes. Very friendly and very knowledgeable. read more

This place was recommended by my podiatrist. I've been here twice looking for comfortable shoes to fit my very wide feet (4E). Not a runner but they really know how to help you select the best shoe for you. Both times they couldn't find me what I needed and they told me that they wouldn't feel right about selling me a shoe that isn't right for me! Can you imagine that??? A shoe store that is more concerned about getting the customer the right product even if that means losing a sale. Thank you!!! That is so refreshing to hear and it is appreciated. . I only gave them 4 stars because I didn't find a pair of shoes that worked. BUT I will continue to keep coming back from time to time as stock rotates looking to find that "just right" pair of shoes. read more

The idea of running just to run has never appealed to me, as it seemed pointless. Maybe that's why I liked baseball: hit the ball, run 90 feet, and turn left. However, my wife and I have committed to the Bethel Church Run For God program, and after she purchased some shoes there, today we went to Runners Soul to see if I could find some replacements for what I used to call my "tennie-runners," which were, in fact, merely multi-purpose walking shoes. Scott, the owner of Runners Soul, is the Running Shoe Whisperer! I was NOT asked my size nor color/brand preference as Scott took one glance at my feet and told me that I was wearing the wrong size and had a poor selection for running. In a process which lasted well over an hour, Scott walked me through the selection process almost in the manner of an optometrist ("Which is better? One or two?") as I tried on one shoe after another, and after each one I would take them for a test walk. He would push my toes here, have me bend my knees, walk this way and that. The result is that I have a pair of REAL running shoes, specifically fitted to and for me. I am beyond impressed with the care and time which Scott dedicated to my process. If you want/need quality athletic shoes which will feel and fit extremely well, you owe it to yourself to go to Runner's Soul and ask for Scott. You will NOT be sorry! read more

This store is a jewel of a place - knowledgeable friendly staff and a fantastic selection of everything running, walking or hiking related! The prices are competitive. Several years ago I discovered Brooks and Saucony running shoes - their support and structure are beyond remarkable. The problem was I could never find them - except for a tiny selection at REI - anywhere in the Tri-Cities area. I'd wait for out of town shopping trips. Now I have found this amazing store with a great selection and I can support a superb local business! Also check out their clothing - superb quality selection! I don't know why it took me so many years to discover this place but I'm just glad I did! Cannot wait to go back! read more

The store has a good variety of running shoes from running flats to stability and motion control, in all the usual suspects including Asics, Saucony, Brooks, New Balance, Mizuno, Nike, etc... This goes for any store, if you already know what you want and you're sticking to it, buy your shoes online and save a few dollars (~$10). If you're looking for a place with outstanding customer care, who are willing to go great lengths to make sure you are happy with your purchase, will educate you, and make sure you have a shoe that fits, visit Runners Soul. There are neutral shoes, stability shoes, and motion control shoes that can be useful for people who tend to have their foot roll inwards (pronate) to varying degrees which can cause problems for ankles, joints, etc. I haven't been to a podiatrist to confirm (and probably won't), but was told I have the slightest pronation, and so a stability shoe is worth considering. One pair of shoes each from New Balance, Nike, Saucony, Brooks, Asics, and Mizuno were brought out. They were similar shoes from each brand. And, we proceded with a brute force method of determing which shoe I would go home with. Each shoe was tried on, walk on in the store, and kept close if it was worth considering, put just out front of me if it was a "B", and far away if it was a "C" ya later. Only two shoes were allowed to be kept close as "A's" at any time. Then, when the selection was narrowed down to two, I put one brand on one foot, one brand on the other, then switched feet with the brands to determine the winner. After each shoe switch, I walked / jogged around the room once in each direction. Then, with the final two, I did the same outside near the store on pavement. Throughout the whole process the manager was extremely helpful, even though he was there by himself until his employees came in after school. He was attentive to other customers who came in, but did his best to offer the same quality service to everyone. The prices are fair. The selection of running apparel is minimal, but I think most would find what they need there. They also have a selection of running accessories including socks, energy bars, compression sleeves, hydration packs, and literature on some of the local runs. I will be glad to go back when these shoes wear out, or when I'm looking for another style of training shoe. read more

Chase specifically told my daughter in law she had 30 days to exchange her shoes. She went in to exchange them as they hurt her feet. She was even told by Chase as she was deciding on which shoes to buy to go run outside on the sidewalk to see how the shoes felt. She was treated extremely rude! They need to hold a staff meeting to get everyone on the same page as to their exchange or promotional policies. We (everyone we all know!!) will never ever spend one more penny with this store. The owner spoke with my son and called him a liar!! My Dil was never told to not wear the shoes outside if she was considering exchanging them. Bad customer service!!!!! read more

Great staff, great selection. If you are unsure what you want or need, this is a great place to try on several pairs of shoes and find your best fit. You can't get this expertise in a shoe store anywhere else in the Tri cities and surrounding area. read more

When I went in to look for running shoes Scott was so helpful! He spent probably an hour with me trying to find the right pair for me! I brought my son in also to find him some good walking shoes as he's leaving for college soon, and even though the store was busy and he had to divide his attention between several customers, I was impressed how how he still made us feel like we had his undivided attention. Thank you Scott and Runners Soul-you will continue to have our business whenever we need new shoes! read more

Thanks to the helpful, patient and knowledgeable staff I really had a chance to get what I really needed. Kudos! Seriously makes me realize the benefits of supporting small businesses and really speaking to people that know their products. I do respect that returns will kill their business - due to this, take your time and really work the staff to get a product you will not return (except to return to buy it again when you wear it out). The store also has a pretty good inventory, and the staff does not hesitate to offer to bring in something quickly if it is not in the store. Along with other 5 star remarks, I also highly recommend you visit Runners Soul and get the correct walking or running shoes (as well as inserts). read more

The staff there was really friendly and took the time to help me find the perfect shoes for my troubled feet. Much obliged.

I've been coming here for a few years to get my walking shoes and work shoes. They are always so helpful and will bring out a few different brands for you to try. I was in yesterday to buy new work shoes, the young man helping me was great! Very attentive. This place can get real busy. But, I don't mind waiting while the salesman help others with their shoes. read more

This is a great place to buy running shoes. The customer service is excellent and the people there are very knowledgeable about the shoes. My only complaint is that they don't carry all the colors in a shoe style. The person helping me out seemed to be slightly put out that I didn't like the two choices of colors they had in stock (Probably because he knew I wasn't going to be buying shoes from them, but he still had to waste his time helping me). They had the shoe I wanted on display, but did not offer the option to order it in for me. Sadly, I had to leave without a pair of shoes and will have to purchase the shoes elsewhere. read more

Be Careful! I've always been a supporter of local business but unfortunately it's experiences like this that change that mindset. I purchased a pair of shoes for myself and grabbed a pair for my wife. The shoes didn't work out for my wife but when I returned the following day the store owner had no problem refusing to return the shoes and would only issue store credit. Next time I will jump online and check Amazon first to see if they have what I want. At least I can be sure that I will not get stuck with a store credit I don't need! read more

The shoe selection and knowledge of staff are excellent. The employees are well trained and friendly. This would 5 stars if not for the abrasive, know it all owner. If you buy a shoe that isn't working out, I'd call and ask if the owner is working, if he is wait until he's gone because he will give you a guilt trip and make you feel like a crook for retuning the shoe. He gets agitated and it's written all over his body language and forceful "information" that you seemingly have to endure. Unfortunately I had to return two pairs of shoes, 2 separate interactions, that didn't work out because I have a plantar issue and this guy made me feel like a piece of crap, then tries to defend and explain what he was trying to tell me, NEWS FLASH... I am the customer spending 150 bucks on a pair of shoes, be gentle and understanding. This guy clearly has staff capable of running his store, he should either go part time or retire. read more